Role Description Vendor Relationship Manager ICT

Transcription

1 Role Description Vendor Relationship Manager ICT Classification/Grade/Band Clerk Grade 9/10 ANZSCO Code PCAT Code Date of Approval Primary purpose of the role The Vendor Relationship Manager ICT is responsible for building and managing relationships with those who supply ICT products and services to the organisation ensuring that vendors meet or exceed their contractual obligations. Key accountabilities Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement Monitor and report on the performance of selected vendors to ensure delivery in line with contractual obligations and performance metrics Manage outward communication to vendors to facilitate understanding and awareness of organisational strategic direction, changes and challenges Manage the interaction between vendors and internal program delivery leaders to provide adequate visibility of interdependent initiatives and programs Liaise with procurement partners to review, report on and revise contractual agreements as necessary Key challenges Manage the balance in vendor relationships to support the achievement of agreed commercial outcomes Key relationships Who Internal Manager Work team Clients/customers Why Escalate, advise and receive instructions Report on performance metrics Support team, work collaboratively to contribute to achieving organisation s business goals Participate in meetings to obtain the work group perspective and share information Resolve and provide solutions to Provide information regarding relationship status and engagement requirements 1

2 Who External Vendors Why Develop ongoing partnership-based relationship to obtain regular updates on status of program Receive information on products and services available or being developed Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at This role also utilises an occupation specific capability set which contains information from the Skills Framework for the Information Age (SFIA). The capability set is available at Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Advanced 2

3 Occupation / profession specific capabilities Capability Set Category, Sub-category and Skill Level and Code Procurement & Management Support, Supply Management, Supplier Level 6 - SURE Relationship Management Procurement & Management Support, Supply Management, Level 5 - PROC Procurement Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The al indicators provide examples of the types of s that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Personal Attributes Act with Integrity and Trust Relationships Communicate Effectively Advanced Relationships Influence and Negotiate Negotiate from an informed and credible position Lead and facilitate productive discussions with staff and stakeholders Encourage others to talk, share and debate ideas to achieve a consensus Recognise and explain the need for compromise Influence others with a fair and considered approach and sound arguments Show sensitivity and understanding in resolving conflicts and differences Manage challenging relations with internal and external 3

4 NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators stakeholders Pre-empt and minimise conflict Results Deliver Results Business Enablers Procurement and Contract Management Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Procurement & Management Support Supply Management Level and Code Level 6 SURE Level Descriptions Supplier Relationship Management (SURE) - Influences policy and procedures covering the selection of suppliers, tendering and procurement, promoting good practice in third party management with respect to information security. Deploys highly developed commercial skills to identify external partners, engaging with professionals in other related disciplines (e.g. procurement specialists, lawyers) as appropriate. Is responsible for defining commercial communications, and the management and maintenance of the relationship between the organisation and the supplier. Measures the perception about how services are delivered, how this influences the performance of the supplier and their perception of own organisation s performance. Ensures that processes and tools are in place to conduct benchmarking. Conducts supplier analysis and assesses effectiveness across the supply chain. Promotes good practice with regard to third party information security. 4

5 Occupation specific capability set (Skills Framework for the Information Age SFIA) Category and Sub-Category Procurement & Management Support Supply Management Level and Code Level 5 PROC Level Descriptions Procurement (PROC) - Undertakes strategic analysis, including research into suppliers, markets and product and service categories, to inform and develop commercial strategy and sourcing plans. Advises on policy and procedures covering the selection of suppliers, tendering, and procurement. Leads procurements, managing cross-functional teams as required. Clarifies specifications for key products and services. Ensures that suppliers are approved in accordance with organisation s procedures. Typically as part of a wider commercial and legal team, applies commercial strategy and relevant procurement and intellectual property law and assists with negotiations with preferred suppliers, drafting contracts and technical schedules, and developing acceptance procedures and criteria. Manages the tender, evaluation and acquisition process with expert assistance as required and places contracts. 5