Role Description Breakfast Cook

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1 Role Description Breakfast Cook Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Office of Environment and Heritage Taronga Conservation Society Australia Taronga Western Plains Zoo Classification/Grade/Band Restaurant Employees State Award Grade 3 Senior Executive Work Level Standards: Kind of Employment Only for Executive positions Ongoing ANZSCO Code PCAT Code TBA Date of Approval April 2015 Agency Website Agency overview The Office of Environment and Heritage (OEH) cares for and protects NSW s environment and heritage, which includes the natural environment, Aboriginal country, culture and heritage, and built heritage. Taronga Conservation Society Australia (Taronga) forms part of the OEH. Taronga s vision is to create a shared future for wildlife and people. Through our efforts we protect endangered species, increase understanding of wildlife and inspire community action. Primary purpose of the role To prepare and cook a range of food items such as breakfasts, grills and snacks for zoo visitors, whilst delivering high quality customer service. Key accountabilities Ensure that the preparation and presentation of food are of the highest quality at all times. To maintain a high standard of cleanliness and kitchen hygiene. Provide a high level of customer service. Assist to maintain high levels of guest satisfaction, quality, operating and food costs on an ongoing basis. Key challenges Managing complex stakeholder relations, expectations and competing priorities. Maintain a first class culinary experience to guests. Maintain professionalism, tact and diplomacy when working within a high paced environment. Key relationships Internal Manager/Supervisor To receive direction, instruction and performance feedback; to provide support and information; and to ensure ongoing communications and a professional working relationship 1

2 Team and other Taronga colleagues External Stakeholders (which may for example include zoo visitors, consultants, contractors, suppliers, sponsors, media, auditors, government agencies and/or authorities) To work professionally and collaboratively together; to provide/receive support, information and services; and to ensure ongoing communication, professional working relationships, and a positive and productive team culture To receive/provide information, assistance, excellent customer service and/or work collaboratively together; and to represent Taronga in a professional and ethical manner Role dimensions Decision making This position is empowered to make decisions within standard operating procedures and Taronga policies and procedures. Decisions outside of this scope are to be escalated to the Hospitality and Overnight Programs Manager. This role is expected to follow management instructions and uphold Taronga s Code of Conduct, Policies, Procedures, Charters (WHS, Customer Service and Animal Welfare) and Environmental Sustainability endeavours. Take reasonable care of own safety and ensure own conduct does not adversely affect the health and safety of others. Project a positive company image, work constructively as a Taronga team member, and report Taronga Compliance breaches. Reporting line This position reports to Hospitality and Overnight Programs Manager. Direct reports There are no positions reporting directly to the role. Budget/Expenditure The position has no delegated financial sign off authority Essential requirements More than two years experience working within a commercial kitchen. Senior First Aid Certificate or Occupational First Aid Certificate or the potential to obtain certification at your own expense. Responsible Service of Alcohol (RSA) certification or the potential to obtain certification at your own expense. Maintain a current Working with Children Check at your own expense Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual. Capabilities for the role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at Role Description Breakfast Cook 2

3 Capability summary Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Display Resilience and Courage Act with Integrity Be flexible and adaptable and respond quickly when situations change Offer own opinion and raise challenging issues Listen when ideas are challenged and respond in a reasonable way Work through challenges Stay calm and focused in the face of challenging situations Represent the organisation in an honest, ethical and professional way Support a culture of integrity and professionalism Understand and follow legislation, rules, policies, guidelines and codes of conduct Role Description Breakfast Cook 3

4 NSW Public Sector Capability Framework Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Plan and Prioritise Help others to understand their obligations to comply with legislation, rules, policies, guidelines and codes of conduct Recognise and report misconduct, illegal or inappropriate behaviour Report and manage apparent conflicts of interest Be willing to develop and apply new skills Show commitment to completing work activities effectively Look for opportunities to learn from the feedback of others Acknowledge and be responsive to diverse experiences, perspectives, values and beliefs Be open to the inputs of others Work to understand the perspectives of others Speak at the right pace and volume for varied audiences Allow others time to speak Display active listening Explain things clearly Be aware of own body language and facial expressions Write in a way that is logical and easy to follow Support a culture of quality customer service in the organisation Demonstrate a thorough knowledge of the services provided and relay to customers Identify and respond quickly to customer needs Consider customer service requirements and develop solutions to meet needs Resolve complex customer issues and needs Co-operate across work areas to improve outcomes for customers Work as a supportive and co-operative team member, share information and acknowledge others' efforts Respond to others who need clarification or guidance on the job Step in to help others when workloads are high Keep team and supervisor informed of work tasks Utilise facts to support claims Help to find solutions that contribute to positive outcomes Contribute to resolving differences with other staff or parties Respond to conflict without worsening the situation and refer to a supervisor where appropriate Know when to withdraw from a conflict situation Complete work tasks to agreed budgets, timeframes and standards Take the initiative to progress and deliver own and team/unit work Contribute to allocation of responsibilities and resources to ensure achievement of team/unit goals Seek and apply specialist advice when required Understand the team/unit objectives and align operational activities accordingly Initiate, and develop team goals and plans and use feedback to inform future planning Role Description Breakfast Cook 4

5 NSW Public Sector Capability Framework Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Respond proactively to changing circumstances and adjust plans and schedules when necessary Consider the implications of immediate and longer term organisational issues and how these might impact on the achievement of team/unit goals Accommodate and respond with initiative to changing priorities and operating environments Find and check information needed to complete own work tasks Identify and inform supervisor of issues that may impact on completion of tasks Escalate more complex issues and problems when these are identified Share ideas about ways to improve work tasks and solve problems Suggest improvements to work tasks for the team Take responsibility for own actions Be aware of delegations and act within authority levels Be aware of team goals and their impact on work tasks Follow safe work practices and take reasonable care of own and others health and safety Escalate issues when these are identified Understand that government services budgets are limited and must only be used for intended purposes Appreciate the importance of accuracy and completeness in estimating costs as well as calculating and recording financial data and transactions Be aware of financial delegation principles and processes Understand compliance obligations related to using resources and recording financial transactions Display familiarity and confidence in the use of core office software applications or other technology used in role Understand the use of computers, telecommunications, audiovisual equipment or other technologies used by the organisation Understand information, communication and document control policies and systems, and security protocols Comply with policies on acceptable use of technology Comply with basic ordering, receipting and payment processes Apply basic checking and quality control processes to activities which support procurement and contract management Plan and deliver tasks in line with agreed schedules Check progress against schedules, and seek help to overcome barriers Participate in planning and provide feedback about improvements to schedules Role Description Breakfast Cook 5

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