To be used in conjunction with the Invitation to Tender for Consultancy template.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "To be used in conjunction with the Invitation to Tender for Consultancy template."

Transcription

1 GUIDANCE NOTE Tendering for, choosing and managing a consultant Using this guidance This information is not intended to be prescriptive, but for guidance only. Appointing consultants for relatively small scale work e.g. under 5000, may not need the level of detail contained in these documents - instead you may wish send out e.g. a 2 page consultants brief taking key points from these documents. To be used in conjunction with the Invitation to Tender for Consultancy template. Users are encouraged to use the template to suit the services you are buying, it is intended to be edited, added to or deleted as the officer feels appropriate. Why use consultants? A consultant is an individual hired to give professional advice or services for a fee. They are usually brought in to help with a specific problem or task and can help to; Deal with specific difficulties and challenges Manage projects Provide advice on improving your business Undertake specialist tasks Benefits of using consultants Provide technical competence Impartiality Take management pressure of an individual or a team allowing them to concentrate on core operational demands Unaffected by organisational politics Previous project experience and knowledge in a particular area Advice on best practice

2 COMPLETING THE INVITATION TO TENDER TEMPLATE Introduction and background to the project Consultants will be most effective if you give careful thought beforehand to what you want to achieve, why you want to use someone from outside and the timescale and costing for the work. Provide background information about the area of work to be investigated. You should provide sufficient information for the consultants without sending reams of paper. Issues we have identified (problems and concerns) Have you spoken with relevant stakeholders e.g. staff, members, external organisations, about the nature of the problem and considered any input they may have. You should set out how you arrived at the decision to appoint consultants, what is the problem that needs solving, concerns or needs you have? What we want to achieve You should clearly describe what you want the consultant to do and what you expect from them. If you do not, you risk not solving the problem, the consultant may then stay for longer than planned and costs will spiral. Consulting with other relevant people in the organisation to agree the brief will help. Describe what you want What needs doing and what you expect from the consultant? Ensure you understand how the Council will benefit from the work. Are there any constraints that might impact on the work? What we need to know What do you need them to do? What are the key questions you need answering? Required experience and knowledge What level of knowledge or experience do you expect them to have? Do you expect them to hold any relevant qualifications? The key outcomes we want What are the outcomes that you want to achieve? What will the work help you do? The key outputs we want What outputs? deliverables? or products you want from the work? e.g. project start date, draft report, by [date] and final report, by [date], presentation, etc How much you are going to invest in the project It is important to make sure that costs are reasonable for the work involved. You may like to find out from other authorities or businesses of similar size, who have had similar work completed, about what is reasonable to pay. The costs of the consultancy could be determined by either; detailing in the specification what you are prepared to pay and asking consultants what they could do for that amount or, detail the problem you have and ask consultants to describe how they would find a solution and what it would cost. Stakeholders Who are the key stakeholders who the project will impact upon? Timescale State clearly what timeframe you have - start date and completion date. Tenderers should be able to demonstrate the project is deliverable within the stated timescales. When should you be in a position to start implementing the consultant s recommendations?

3 Submission of tender documents Follow the Councils tendering procedures as usual for procurements. Only ask those consultants who are qualified, to submit proposals. Provide details of one person who will act as a contact point for any queries - any answers or additional information requested should be made anonymous and then circulated to all bidders. What they need to do: Ask the consultant to submit the following information to you in their proposal, plus anything else you feel is relevant. Their understanding of the problem and proposals for how they would help you A breakdown of fees and expenses including a total CV of the consultants who will be undertaking the work The input they will require from the Council Details of similar work they have done An example of one piece of work relevant to the project Any other support they will provide You should ask them to limit their submission to what you feel is appropriate for the brief e.g. to 5 sheets of A4. You may want to ask them to set out their costs on a separate sheet. Also, set a date for when the tender is to be returned by. Timetable It will be helpful to the consultant to provide a timetable of activities. Allow at least 3 weeks, if you can more, for consultants to submit their proposals. Evaluation of consultants You should set out in the tender documents your criteria for evaluating the proposals when they come in. You can limit this to however many criteria you wish and you may like to give weightings to them if you feel it is appropriate. You may like to leave more detailed questions if you shortlist the proposals and ask the consultants to give you a presentation. In evaluating the proposals you might like to ask yourself; How have they complied with the specification? Are they experienced and skilled in the field of work or the particular issues you want them to deal with? Are they interested in the work and available when required? Do they understand how local authorities work? Do they hold necessary qualifications? Do they have membership to professional bodies or professional memberships? Do they have adequate levels of insurance for our organisation or for the job in question? Is the consultant going to sub-contract any of the work? What is the breakdown of their fees? Do you understand fully how the consultant will be carrying out the task? e.g. have they provided an example report at an initial meeting? - does the example reports format and information match what you want? Do the recommendations make sense; are they clear, practical, achievable? Will they alter to format to suit your requirements? Is the chemistry between you and the consultant right? Can they provide referees for similar work they have done? Other examples might include; Credibility and reputation Locality of tenderer Access to specialist resources Approach to risk management Technical competence Size of the work in comparison to size of the consultancy organisation e.g. can they devote the appropriate time to the project/work

4 Recommendations are useful that come from people who have detailed knowledge or experience of using the consultant. Ask about the scale of the project or piece of work they are undertaking and what the strengths and weaknesses of the consultant are, if they would use them again, etc. Follow up references where you ask for them Appointing the consultant Remember the cheapest quote may not be the best value for money and the fees your preferred consultant quotes may be negotiable. Select the consultant which you feel has the best qualifications and experience and who you feel you can work with comfortably, you should them write to them awarding the contract. If you do not feel happy with any aspect of any consultants proposal do not feel pressured into accepting them. It is good practice to write to consultants who are unsuccessful and offer the opportunity for them to ask you for a de-brief. Contract, terms and conditions When you have selected a consultant to do the work, the arrangements you have agreed should be put into a written contract before the work starts. The contract should cover the work that will be done and the conditions under which it will be done. This could be drawn up by you, the consultant or jointly. Review the contract with the legal section before the contract is signed. It should include; Objectives A specific brief How the consultancy will be managed The length of the consultancy - if the work will end on a fixed date, or when a piece of work has been completed. Charges and payment arrangements Deliverables Key personnel clause - that the consultants undertaking the work will not be replaced unless prior written authorisation is sought from the Council and granted. Should a replacement be necessary the Contractor should ensure they are of equal or higher quality. How the contract will be terminated if things go wrong and cannot be resolved. Be involved and in touch during the work A client/consultant relationship can be hard to get right, it needs commitment of time as well as money from you and to be open and honest to get the most out the work. To get it right it helps to agree with the chosen consultant; Agreed programme of work - Consultants are likely to be most cost effective when working to an agreed programme and timescale. - Agree the tasks to be carried out by each party - clarify your own role, which key staff will be involved and how their time will be made available. How often you will keep in touch - Make sure they keep you fully briefed on the progress against the agreed programme. - Decide how often you need to meet - this provides a good opportunity to discuss the progress to see how the work is proceeding, if they need to know anything else to continue, any problems they are encountering and if your needs or a situation has changed in any way. In most cases it is helpful if the consultant reports directly to one person. Communication should then be clear and misunderstandings will not arise out of conflicting views of differing interpretations. You should ensure that all relevant staff are consulted throughout the project as they will likely have a valuable contribution to make.

5 If you or your staff need to provide input try to do it in the agreed timescale, if you hold up work this can add additional costs. Involve your staff in the work as early as possible so they own the recommendations and have an interest in the work. If things go wrong You should be able to spot warning signs if things are not going to plan, if this is the case you should raise your concerns at the earliest opportunity. The most important point to the affects of problems is continued communication. The following steps may help resolve problems; Raise concerns early and obtain views of relevant colleagues and of the consultant Refer back to the contact and the brief Be clear on what you need to remedy the problem Use the monitoring and review processes you have set up Is there a lack of effective communication about the direction of the project Have you set your expectations too high or too low? Completion of the work If the consultant is submitting a report, ask them to provide a draft so you can discuss the findings and recommendations before the final report is completed. The final report should not contain any surprises. If there are any confidential or contentious issues, ask for these to be put into a private letter rather than in the report itself. Make sure the report it written in a way you can understand. You may like to ask the consultant to make a presentation of their findings to you and your colleagues. Tell the consultant if you are not happy with the work they have carried out. When the work has been completed and you have the findings and recommendations you will need to decide how to implement them. You may wish to make arrangements for the consultant to help with the implementation, for example by involving them in regular progress meetings, you may need a new consultant to do this. If this is the case get a written quotation and proposal for any implementation work. Some consultants will include one or two follow up sessions within their proposals. Interesting points Institute of Management Consultancy has a Code of Conduct which requires members not to take on work for which they are not qualified. For Management consultancy the Institute of Management Consultancy has a free Consultancy Register that can put you in contact with a number of qualified consultants or consultancy practices. If you have any feedback on using this documentation and if there is anything which would help improve it, please send comments to Joanne Leah, Corporate Procurement Officer, x6341.

Contracts, agreements and tendering

Contracts, agreements and tendering Contracts, agreements and tendering 1) Introduction This guidance note provides an overview of the types of contracts and other agreements you might need to use in setting up and running a local energy

More information

Financial and Commercial Services HIRE OF MANAGEMENT IT/IS CONSULTANTS

Financial and Commercial Services HIRE OF MANAGEMENT IT/IS CONSULTANTS Financial and Commercial Services HIRE OF MANAGEMENT IT/IS CONSULTANTS Table of Contents Contents INTRODUCTION... 2 1. DEFINING MANAGEMENT CONSULTANCY... 2 2. KEY SUCCESS FACTORS... 3 3. THE PROJECT APPROACH

More information

Denbighshire Voluntary Services Council Your local county voluntary council

Denbighshire Voluntary Services Council Your local county voluntary council Denbighshire Voluntary Services Council Your local county voluntary council 2. Running your organisation 2.14 Using freelance trainers and consultants Introduction The purpose of this information sheet

More information

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process

Outsourcing. Definitions. Outsourcing Strategy. Potential Advantages of an Outsourced Service. Procurement Process CIPS takes the view that the outsourcing of services to specialist providers can often lead to better quality of services and increased value for money. Purchasing and supply management professionals should

More information

Guide to choosing consultants

Guide to choosing consultants Guide to choosing consultants Guide to choosing consultants Further copies available from: Email general.enquiries@biglotteryfund.org.uk Phone 0845 4 10 20 30 Textphone 0845 6 02 16 59 (this is for those

More information

General Dental Council Website Review: Dental Professionals Survey Invitation to Tender

General Dental Council Website Review: Dental Professionals Survey Invitation to Tender General Dental Council Website Review: Dental Professionals Survey Invitation to Tender Summary 1. The General Dental Council (GDC) invites tender proposals for a research project on the usability of the

More information

NEATH PORT TALBOT LOCAL HEALTH BOARD CORPORATE GOVERNANCE HANDBOOK

NEATH PORT TALBOT LOCAL HEALTH BOARD CORPORATE GOVERNANCE HANDBOOK NEATH PORT TALBOT LOCAL HEALTH BOARD CORPORATE GOVERNANCE HANDBOOK Purpose of this Handbook This handbook sets out, in broad terms, the Corporate Governance arrangements in place within Neath Port Talbot

More information

THE ROYAL BRITISH LEGION EXTERNAL GRANTS GUIDELINES FOR APPLICANTS

THE ROYAL BRITISH LEGION EXTERNAL GRANTS GUIDELINES FOR APPLICANTS THE ROYAL BRITISH LEGION EXTERNAL GRANTS GUIDELINES FOR APPLICANTS The External Grants Programme The External Grants programme accepts applications from organisations running, or planning, charitable activities

More information

Invitation to Quote for consultancy services: a review of business planning arrangements

Invitation to Quote for consultancy services: a review of business planning arrangements Invitation to Quote for consultancy services: a review of business planning arrangements 1.0 Overview 1.1 The General Pharmaceutical Council (GPhC) is undertaking a review of the following processes and

More information

LSB Procurement Framework

LSB Procurement Framework LSB Procurement Framework Introduction Procurement covers the typical purchase of services, supplies and works required to enable project delivery and to manage the infrastructure. The Services Board (LSB)

More information

Procedures for Tenders and Contracts. October 2014. Huon Valley Council Procedures for Tenders and Contracts October 2014 Page 1 of 14

Procedures for Tenders and Contracts. October 2014. Huon Valley Council Procedures for Tenders and Contracts October 2014 Page 1 of 14 Procedures for Tenders and Contracts October 2014 Huon Valley Council Procedures for Tenders and Contracts October 2014 Page 1 of 14 Huon Valley Council Procedures for Tenders and Contracts October 2014

More information

How to Do Business with the Scottish Ambulance Service

How to Do Business with the Scottish Ambulance Service How to Do Business with the Scottish Ambulance Service March 2015 How to do business with the Scottish Ambulance Service A Guide for Suppliers Overview This guide is to provide practical help for suppliers,

More information

LGRF. Procurement Probity Plan. July 2012

LGRF. Procurement Probity Plan. July 2012 LGRF July 2012 When to develop a : A probity plan is best used for any procurement of medium complexity and size and above. A probity plan can be implemented without use of a probity advisor/auditor. Description

More information

BCS HIGHER EDUCATION QUALIFICATIONS - GUIDANCE NOTES FOR THE PROFESSIONAL PROJECT IN IT

BCS HIGHER EDUCATION QUALIFICATIONS - GUIDANCE NOTES FOR THE PROFESSIONAL PROJECT IN IT BCS HIGHER EDUCATION QUALIFICATIONS - GUIDANCE NOTES FOR THE PROFESSIONAL PROJECT IN IT These guidance notes should be read in conjunction with the General Notes for Guidance and the Professional Project

More information

Our Code is for all of us

Our Code is for all of us This is Our Code This is Our Code Our Code How we behave forms the character of our company and dictates how others see us. How we conduct ourselves determines if people want to do business with us, work

More information

OUR CODE OF ETHICS. June 2013

OUR CODE OF ETHICS. June 2013 OUR CODE OF ETHICS. June 2013 OUR CODE OF ETHICS GUIDING PRINCIPLES Ethical behaviour is an integral part of the way we do business. It's crucial that all our stakeholders are able to trust us to treat

More information

Independent Trustee (Corporate)

Independent Trustee (Corporate) Independent Trustee (Corporate) Your guide to applying for a market service licence In this guide 2 Introduction 5 Getting started 7 Fit and proper 9 Capability 11 Financial resources 12 Governance 13

More information

Hertsmere Borough Council. Data Quality Strategy. December 2009 1

Hertsmere Borough Council. Data Quality Strategy. December 2009 1 Hertsmere Borough Council Data Quality Strategy December 2009 1 INTRODUCTION Public services need reliable, accurate and timely information with which to manage services, inform users and account for performance.

More information

Guide to choosing a Consultant

Guide to choosing a Consultant Guide to choosing a Consultant Contents 1. Background: about this resource... 1 2. The process of selecting, engaging and managing consultants... 1 Stage 1: Do we really need a consultant or contractor

More information

PERSONAL DEVELOPMENT PLAN (PDP)

PERSONAL DEVELOPMENT PLAN (PDP) Date of PDP: Review Date of PDP: PERSONAL DEVELOPMENT PLAN (PDP) PERSONAL DETAILS Name.. Current Address.. Telephone Numbers Work.... Mobile E-mail Address... Qualifications (with dates)... Dental School/University.

More information

Tender Evaluation and Contract Award

Tender Evaluation and Contract Award Brief 9 January 2011 Public Procurement Tender Evaluation and Contract Award C O N T E N T S Key principles governing the process of evaluation of tenders How does an evaluation panel operate? How does

More information

Procurement of Goods, Services and Works Policy

Procurement of Goods, Services and Works Policy Procurement of Goods, Services and Works Policy Policy CP083 Prepared Reviewed Approved Date Council Minute No. Procurement Unit SMT Council April 2016 2016/0074 Trim File: 18/02/01 To be reviewed: March

More information

SFJ EFSM14 Manage the performance of teams and individuals to achieve objectives

SFJ EFSM14 Manage the performance of teams and individuals to achieve objectives Manage the performance of teams and individuals to achieve objectives Overview This standard is about making the best use of your team and its members so that they can achieve your organisation's objectives.

More information

CONTRACT MANAGEMENT POLICY

CONTRACT MANAGEMENT POLICY CONTRACT MANAGEMENT POLICY Section Finance Approval Date 25/08/2014 Approved by Directorate Next Review Aug 2016 Responsibility Chief Operating Officer Key Evaluation Question 6 PURPOSE The purpose of

More information

Project Management. From web projects through to major change projects

Project Management. From web projects through to major change projects S O L U T I O N S * I D E A S * S O L U T I O N S * I D E A S Project Management From web projects through to major change projects Project Agency S O L U T I O N S * I D E A S * S O L U T I O N S * I

More information

Commissioning Strategy

Commissioning Strategy Commissioning Strategy This Commissioning Strategy sets out the mechanics of how Orkney Alcohol and Drugs Partnership (ADP) will implement its strategic aims as outlined in the ADP Strategy. Ensuring that

More information

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office JOB DESCRIPTION 1. JOB TITLE: Assistant Procurement Officer 2. REFERENCE NUMBER: HR13297a 3. ROLE CODE: APOBO 4. DEPARTMENT: Chief Financial Officer/Bursar s Office 5. ORGANISATION CHART: Chief Financial

More information

Seven business travel tips for PAs

Seven business travel tips for PAs Seven business travel tips for PAs For most PAs, organising travel will be a small part of your day-to-day role, but there are ways to make the process more seamless for you and your travellers E-Guide

More information

Contract Management Handbook. A Guide to contract management at the University

Contract Management Handbook. A Guide to contract management at the University Contract Management Handbook A Guide to contract management at the University July 2012 CONTENTS 1. INTRODUCTION... 4 2. PURPOSE... 4 2.1 Using this Handbook... 5 3. CONTRACT MANAGEMENT FRAMEWORK... 5

More information

ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU

ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU PURPOSE: To lead and facilitate effective organisation-wide contracts development,

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

Procurement Transformation Division. Procurement guidance. Engaging and managing consultants. Includes definitions for consultants and contractors

Procurement Transformation Division. Procurement guidance. Engaging and managing consultants. Includes definitions for consultants and contractors Procurement guidance Engaging and managing consultants Includes definitions for consultants and contractors Procurement guidance: Engaging and managing consultants Page 2 of 17 Table of contents Table

More information

Australian National Audit Office. Report on Results of a Performance Audit of Contract Management Arrangements within the ANAO

Australian National Audit Office. Report on Results of a Performance Audit of Contract Management Arrangements within the ANAO Australian National Audit Office Report on Results of a Performance Audit of Contract Management Arrangements within the ANAO Commonwealth of Australia 2002 ISBN 0 642 80678 0 10 December 2002 Dear Mr

More information

REQUEST FOR QUOTE. RFQ Reference Number: RFQ <<INSERT e.g SWR 03-11/12>> <<Enter Course Name>>

REQUEST FOR QUOTE. RFQ Reference Number: RFQ <<INSERT e.g SWR 03-11/12>> <<Enter Course Name>> REQUEST FOR QUOTE RFQ Reference Number: RFQ Date of Issue: Name of Business Unit: Address: Contact Person: Telephone: Email:

More information

GETTING RECRUITMENT RIGHT

GETTING RECRUITMENT RIGHT INTRODUCTION GETTING RECRUITMENT RIGHT Getting recruitment right is one of the biggest challenges for any employer. Now age discrimination laws are in place, it s a high risk area. To help employers deliver

More information

1. What types of organisation do you fund? 2. Do you give grants for individual children and young people?

1. What types of organisation do you fund? 2. Do you give grants for individual children and young people? Frequently Asked Questions (FAQs) Who can apply for a grant? 1. What types of organisation do you fund? 2. Do you give grants for individual children and young people? 3. Some of the young people our organisation

More information

IPCC translation and interpretation policy. February 2015

IPCC translation and interpretation policy. February 2015 IPCC translation and interpretation policy February 2015 September 2013 1 Contents 1. Introduction 1.1 Scope 1.2 Definitions 1.3 Aims of this policy 1.4 Contact for queries on this policy 2. Background

More information

Evaluation of the Work Choice Specialist Disability Employment Programme. Technical appendices

Evaluation of the Work Choice Specialist Disability Employment Programme. Technical appendices Evaluation of the Work Choice Specialist Disability Employment Programme Technical appendices July 2013 Research Report No 846 Technical appendices A report of research carried out by Inclusion on behalf

More information

BUSINESS OCR LEVEL 3 CAMBRIDGE TECHNICAL. Cambridge TECHNICALS BUSINESS PROJECT MANAGEMENT CERTIFICATE/DIPLOMA IN K/502/5459 LEVEL 3 UNIT 18

BUSINESS OCR LEVEL 3 CAMBRIDGE TECHNICAL. Cambridge TECHNICALS BUSINESS PROJECT MANAGEMENT CERTIFICATE/DIPLOMA IN K/502/5459 LEVEL 3 UNIT 18 Cambridge TECHNICALS OCR LEVEL 3 CAMBRIDGE TECHNICAL CERTIFICATE/DIPLOMA IN BUSINESS BUSINESS PROJECT MANAGEMENT K/502/5459 LEVEL 3 UNIT 18 GUIDED LEARNING HOURS: 60 UNIT CREDIT VALUE: 10 BUSINESS PROJECT

More information

Role Description Curator - Digital Assets

Role Description Curator - Digital Assets Role Description Curator - Digital Assets Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Sydney Living Museums Collections & Access The Mint Classification/Grade/Band

More information

Achieve. Performance objectives

Achieve. Performance objectives Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.

More information

Department of Justice and Equality. Request for Tenders (RFT) for an Evaluation of the REACH Project. Closing Date: 12 noon on 9 December 2014

Department of Justice and Equality. Request for Tenders (RFT) for an Evaluation of the REACH Project. Closing Date: 12 noon on 9 December 2014 European Union CO-funded under the Progress programme of the. Department of Justice and Equality Request for Tenders (RFT) for an Evaluation of the REACH Project Closing Date: 12 noon on 9 December 2014

More information

Faculty of Science and Engineering Placements. Stand out from the competition! Be prepared for your Interviews

Faculty of Science and Engineering Placements. Stand out from the competition! Be prepared for your Interviews Faculty of Science and Engineering Placements Stand out from the competition! Be prepared for your Interviews Interviews Getting an invitation to attend for an interview means you has passed the first

More information

Questions To Ask Before You Hire a Consultant

Questions To Ask Before You Hire a Consultant d e t a on i s ver d Up Questions To Ask Before You Hire a Consultant A complimentary guide to make your experience with us or any consultant a better, more productive one Compiled by Paradigm Associates

More information

Complaints Policy. Complaints Policy. Page 1

Complaints Policy. Complaints Policy. Page 1 Complaints Policy Page 1 Complaints Policy Policy ref no: CCG 006/14 Author (inc job Kat Tucker Complaints & FOI Manager title) Date Approved 25 November 2014 Approved by CCG Governing Body Date of next

More information

Senior Lecturer - MA Education: TESOL (Teaching English to Speakers of other Languages) and Programme Director

Senior Lecturer - MA Education: TESOL (Teaching English to Speakers of other Languages) and Programme Director JOB DESCRIPTION Job Title: Post Number: Location: Grade: Salary: Tenure: Hours: Accountable to: Senior Lecturer - MA Education: TESOL (Teaching English to Speakers of other Languages) and Programme Director

More information

The Tender Process. 1. The Process. 2. Why Use Tendering?

The Tender Process. 1. The Process. 2. Why Use Tendering? The Tender Process CiCS Programme and Project Unit July 2014 This document briefly describes when and how a project should undertake the tendering process when making a significant purchase of either goods

More information

Role Description Metro Operations, Data Analyst

Role Description Metro Operations, Data Analyst Role Description Metro Operations, Data Analyst Cluster Agency Division/Branch/Unit Location Transport Transport for NSW Infrastructure & Services / Service Delivery & Performance / Metro Service Delivery

More information

NATIONAL CODE OF CONDUCT FOR LOCAL GOVERNMENT EMPLOYEES IN SCOTLAND

NATIONAL CODE OF CONDUCT FOR LOCAL GOVERNMENT EMPLOYEES IN SCOTLAND NATIONAL CODE OF CONDUCT FOR LOCAL GOVERNMENT EMPLOYEES IN SCOTLAND Introduction The public expects a high standard of conduct from all local government employees in Scotland. There is a National Code

More information

CHECKLIST OF COMPLIANCE WITH THE CIPFA CODE OF PRACTICE FOR INTERNAL AUDIT

CHECKLIST OF COMPLIANCE WITH THE CIPFA CODE OF PRACTICE FOR INTERNAL AUDIT CHECKLIST OF COMPLIANCE WITH THE CIPFA CODE OF PRACTICE FOR INTERNAL AUDIT 1 Scope of Internal Audit 1.1 Terms of Reference 1.1.1 Do terms of reference: (a) establish the responsibilities and objectives

More information

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers

7 Directorate Performance Managers. 7 Performance Reporting and Data Quality Officer. 8 Responsible Officers Contents Page 1 Introduction 2 2 Objectives of the Strategy 2 3 Data Quality Standards 3 4 The National Indicator Set 3 5 Structure of this Strategy 3 5.1 Awareness 4 5.2 Definitions 4 5.3 Recording 4

More information

Effective complaint handling

Effective complaint handling This guide sets out key information for state sector agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman s role, as an independent,

More information

Top Tips for Successful Tendering

Top Tips for Successful Tendering June 2012 Successful Tendering Guide Top Tips for Successful Tendering Contents Is your business ready? 1 Be prepared 2 Bid or No Bid 4 Prepare a bid plan 5 Focus on what the Buyer wants 6 Pricing 7 Prepare

More information

Setting SMART Objectives

Setting SMART Objectives Setting SMART Objectives Whilst line managers are responsible for ensuring that objectives are set it is important that, wherever possible, objectives are jointly agreed, between staff and line manager,

More information

Invitation to Tender. Website support for Devon Chamber of Commerce. Devon Chamber of Commerce. January 2016. 22 Lockyer Street Plymouth PL1 2QW

Invitation to Tender. Website support for Devon Chamber of Commerce. Devon Chamber of Commerce. January 2016. 22 Lockyer Street Plymouth PL1 2QW Website support for Invitation to Tender 22 Lockyer Street Plymouth PL1 2QW 01752-220471 1 Invitation to Tender (the Chamber) wishes to appointment a supplier to provide fully comprehensive web support

More information

Probationary Personal Development Planning (PPDP) and the Probation Process. Guidance for Academic Probationers

Probationary Personal Development Planning (PPDP) and the Probation Process. Guidance for Academic Probationers Probationary Personal Development Planning (PPDP) and the Probation Process Guidance for Academic Probationers November 2012 1 Probationary Personal Development Planning (PPDP) and the Probation Process

More information

Project Implementation: Procurement & Contract Management. April 2012

Project Implementation: Procurement & Contract Management. April 2012 & Contract Management April 2012 & Contract Management We would like to acknowledge the contribution of the Programme Management Department in the preparation of this presentation that will introduce some

More information

Planning and conducting a dissertation research project

Planning and conducting a dissertation research project Student Learning Development Planning and conducting a dissertation research project This guide addresses the task of planning and conducting a small research project, such as an undergraduate or masters

More information

Project Management. From small self contained projects through to major change projects. Brought to you by Project Agency www.projectagency.co.

Project Management. From small self contained projects through to major change projects. Brought to you by Project Agency www.projectagency.co. Solutions * Ideas * Tips Project Management From small self contained projects through to major change projects Solutions * Ideas * Tips Brought to you by Project Agency www.projectagency.co.uk Why Write

More information

Your child s lawyer. Court-appointed lawyer for the child in cases deciding on care of children

Your child s lawyer. Court-appointed lawyer for the child in cases deciding on care of children Your child s lawyer Court-appointed lawyer for the child in cases deciding on care of children When disputes about the care of your children are at the Family Court, the court often appoints an independent

More information

Welsh Government Response to the Report of the National Assembly for Wales Public Accounts Committee on Grant Management in Wales Final Report

Welsh Government Response to the Report of the National Assembly for Wales Public Accounts Committee on Grant Management in Wales Final Report Welsh Government Response to the Report of the National Assembly for Wales Public Accounts Committee on Grant Management in Wales Final Report The Welsh Government appreciates both the time and effort

More information

Developing a Project

Developing a Project Developing a Project From Concept to Completion www.ecb.co.uk Sources of Grant Aid and Funding for Cricket Clubs 1 Contents Developing a Project From Concept to Completion Section Page Introduction 1 1

More information

Here to help sort out problems with your legal service provider

Here to help sort out problems with your legal service provider How do we sort out problems? Our job is to look at complaints about service providers in a fair way and without taking sides. If we think the service complained about was of a reasonable standard, we will

More information

Sample interview question list

Sample interview question list Sample interview question list Category A Introductory questions 1. Tell me about yourself. 2. Why would you like to work for this organisation? 3. So what attracts you to this particular opportunity?

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

Accreditation at Highly Accomplished and Lead Teacher. Information for Referees

Accreditation at Highly Accomplished and Lead Teacher. Information for Referees Accreditation at Highly Accomplished and Lead Teacher Information for Referees Contents Introduction... 3 Candidate s evidence for accreditation... 3 Importance of referee statements... 3 Candidate s selection

More information

IT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13

IT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13 IT strategy made simple What is an IT strategy? 3 Why do you need an IT strategy? 5 How do you write an IT strategy? 6 step 1 Planning and preparation 7 step 2 Understanding your organisation s IT needs

More information

SERVICE CONTRACT NOTICE Travel Agency Services No. 2 Kosovo

SERVICE CONTRACT NOTICE Travel Agency Services No. 2 Kosovo Public document to be completed by the Contracting Authority SERVICE CONTRACT NOTICE Travel Agency Services No. 2 Kosovo Please note that the awarding of the contract is subject to the condition of: This

More information

BANKA SOCIETE GENERALE ALBANIA

BANKA SOCIETE GENERALE ALBANIA BANKA SOCIETE GENERALE ALBANIA Request for Proposals (RFP) for: Cash Transport Services Issued on February 10 th, 2015 Deadline for Response: February 24 th, 2015 12:00 CET 1 Objective of the RFP BANKA

More information

Mini-Guide to Selecting and Working with Consultants

Mini-Guide to Selecting and Working with Consultants Mini-Guide to Selecting and Working with Consultants Before Contacting a Consultant What to expect from a consultant Thinking through your needs Interviewing Consultants Describe what will happen during

More information

Effective Working Relationships

Effective Working Relationships 1 Effective Working Relationships 2 CREATE AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS We all work with others in our daily working life to produce the products and services that we provide to our customers.

More information

PROJECT MANAGEMENT FRAMEWORK

PROJECT MANAGEMENT FRAMEWORK PROJECT MANAGEMENT FRAMEWORK DOCUMENT INFORMATION DOCUMENT TYPE: DOCUMENT STATUS: POLICY OWNER POSITION: INTERNAL COMMITTEE ENDORSEMENT: APPROVED BY: Strategic document Approved Executive Assistant to

More information

University of Alberta Business Alumni Association Alumni Mentorship Program 2015-2016

University of Alberta Business Alumni Association Alumni Mentorship Program 2015-2016 University of Alberta Business Alumni Association Alumni Mentorship Program 2015-2016 Program Guidelines This document is designed to be a reference guide, containing information that you will need throughout

More information

The Provision of Consultancy: Debt Data Collection and Presentation

The Provision of Consultancy: Debt Data Collection and Presentation The Provision of Consultancy: Debt Data Collection and Presentation Clarification Document Ref Number: RM3188 (696) Date: 23 rd January 2014 Page 1 of 9 Subject to Contract Introductory clarification points:

More information

MOST FREQUENTLY ASKED INTERVIEW QUESTIONS. 1. Why don t you tell me about yourself? 2. Why should I hire you?

MOST FREQUENTLY ASKED INTERVIEW QUESTIONS. 1. Why don t you tell me about yourself? 2. Why should I hire you? MOST FREQUENTLY ASKED INTERVIEW QUESTIONS 1. Why don t you tell me about yourself? The interviewer does not want to know your life history! He or she wants you to tell how your background relates to doing

More information

Invitation to Tender

Invitation to Tender Invitation to Tender The National Youth Council of Ireland wishes to contract an organisation / individual to develop and deliver a specifically designed training programme and resource/toolkit on spirituality

More information

Maintaining employees focus and motivation is essential if they are to make a full contribution to your business.

Maintaining employees focus and motivation is essential if they are to make a full contribution to your business. Maintaining employees focus and motivation is essential if they are to make a full contribution to your business. appraisals actively involve employees in understanding what is expected of them. By setting

More information

BBB Rules of Non-Binding Arbitration for Extended Service Plans/Extended Service Coverage Naming BBB as Administrator

BBB Rules of Non-Binding Arbitration for Extended Service Plans/Extended Service Coverage Naming BBB as Administrator BBB Rules of Non-Binding Arbitration for Extended Service Plans/Extended Service Coverage Naming BBB as Administrator BBB ARBITRATION Your Better Business Bureau (BBB) is a nonprofit organization supported

More information

Web Analytics System RFP

Web Analytics System RFP Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files / Trends & Innovation Web Analytics System RFP Guidelines and template Like this sample

More information

Application forms An RCN guide for health care assistants and assistant practitioners

Application forms An RCN guide for health care assistants and assistant practitioners Application forms An RCN guide for health care assistants and assistant practitioners Whether you re applying for a first job, or moving to a more senior position, the RCN is here to help you get that

More information

A step-by-step guide to making a complaint about health and social care

A step-by-step guide to making a complaint about health and social care A step-by-step guide to making a complaint about health and social care www.healthwatchhampshire.co.uk Step by step Page 3 Are you concerned about something that is happening now? Do you need to make a

More information

Accounting standards support to English college finance staff

Accounting standards support to English college finance staff Accounting standards support to English college finance staff Invitation to Tender for Consultant Contract for Accounting Standards Support to further education (FE) College and Sixth Form College finance

More information

BLACKPOOL COUNCIL Topic Social Media Policy

BLACKPOOL COUNCIL Topic Social Media Policy 1. Introduction 1.1 The widespread use of social media, particularly social networking sites, necessitates Blackpool has a policy in place to ensure that appropriate control mechanisms exist to minimise

More information

BANKA SOCIETE GENERALE ALBANIA

BANKA SOCIETE GENERALE ALBANIA BANKA SOCIETE GENERALE ALBANIA Request for Proposals (RFP) for: Maintenance works for Bank's premises Issued on December 29 th, 2015 Deadline for Response: January 14 th, 2016 12:00 CET 1 Objective of

More information

Code of Conduct on Mortgage Arrears. A Consumer Guide

Code of Conduct on Mortgage Arrears. A Consumer Guide Code of Conduct on Mortgage Arrears A Consumer Guide Introduction If you are having trouble paying your mortgage or think you may have trouble paying your mortgage in the near future, the Central Bank

More information

ROLE DESCRIPTION. Role of TEC

ROLE DESCRIPTION. Role of TEC ROLE DESCRIPTION Role Title: Manager Corporate Support Projects and Services Number and Title of Direct Reports: 7 Directorate: Corporate Services Budget: tbc Reports to: Chief Financial Officer Location:

More information

NEC Users Group Workshop Defined Cost

NEC Users Group Workshop Defined Cost NEC Users Group Workshop Defined Cost Ian.Heaphy@turntown.com; July 2014 Turner & Townsend plc July 14 making the difference Introduction Practicalities in assessing of Defined Cost & Disallowed Cost Assumption

More information

QUALITY MANAGEMENT POLICY & PROCEDURES

QUALITY MANAGEMENT POLICY & PROCEDURES QUALITY MANAGEMENT POLICY & PROCEDURES Policy Statement Cotleigh Engineering Co. Limited specialises in the recruitment of engineering & technical personnel in the oil & energy, rail, civil engineering,

More information

PROJECT MANAGER. Grade: Salary:

PROJECT MANAGER. Grade: Salary: PROJECT MANAGER Grade: Salary: Career Grade F/G* *see career grade structure 24,427 to 33,771 per annum Status: 12 months fixed term contract with potential for a further 12 months extension subject to

More information

RDTL Procurement Best Practice Guide 7: Managing Contracts. RDTL MINISTRY OF FINANCE Procurement Service BEST PRACTICE GUIDE 7: MANAGING CONTRACTS

RDTL Procurement Best Practice Guide 7: Managing Contracts. RDTL MINISTRY OF FINANCE Procurement Service BEST PRACTICE GUIDE 7: MANAGING CONTRACTS RDTL MINISTRY OF FINANCE Procurement Service BEST PRACTICE GUIDE 7: MANAGING CONTRACTS 1 RDTL Procurement Guidelines The Procurement Legal Regime Decree Law sets out new procurement processes which must

More information

Rules of Arbitration

Rules of Arbitration Rules of Arbitration [Binding] The name Better Business Bureau is a registered trademark of the Council of Better Business Bureaus, Inc. 2010 by the Council of Better Business Bureaus, Inc. Arlington,

More information

Outsourcing. Knowledge Summary

Outsourcing. Knowledge Summary Knowledge Summary Outsourcing P&SM professionals should have the knowledge and skills required to manage the outsourcing process and to advise colleagues of the most appropriate solution to obtain best

More information

Department of the Environment and Local Government. Project Management. Public Private Partnership Guidance Note 7. 14 April 2000

Department of the Environment and Local Government. Project Management. Public Private Partnership Guidance Note 7. 14 April 2000 Project Management Project Management Public Private Partnership Guidance Note 7 14 April 2000 Guidance Note 7 14 April 2000 Project Management Contents Section Page I INTRODUCTION...1 SCOPE AND PURPOSE

More information

INTERVIEW TIPS PREPARING FOR INTERVIEWS

INTERVIEW TIPS PREPARING FOR INTERVIEWS INTERVIEW TIPS PREPARING FOR INTERVIEWS These pre-interview essentials could make the difference between your next career step or a career full stop! Make sure you know the exact address and time of the

More information

CIC Scope of Services Users Pages

CIC Scope of Services Users Pages CIC Scope of Services Users Pages QUESTIONS ASKED... The questions below have been asked by users of the CIC Scope of Services and DefinIT allocation software package. If you have any questions or comments,

More information

An Insiders Guide To Choosing An Honest, Reliable And Competent Computer Support Company

An Insiders Guide To Choosing An Honest, Reliable And Competent Computer Support Company An Insiders Guide To Choosing An Honest, Reliable And Competent Computer Support Company How To Avoid Hiring The Wrong Support Company, And Help You Make Smart Decisions About The Technology That Runs

More information

Programme Manager/Procurement Specialist. Suva. Capital Works Manager. As soon as possible. As follows

Programme Manager/Procurement Specialist. Suva. Capital Works Manager. As soon as possible. As follows JOB DESCRIPTION Position: Location of position: Reporting to: Special functional relationships: Term of Appointment: Programme Manager/Procurement Specialist Suva Capital Works Manager Capital Works Programme

More information

Procurement Routes. Curtin University of Technology

Procurement Routes. Curtin University of Technology Procurement Routes An Overview Curtin University of Technology Overview of Principal Routes Traditional / conventional design led Design and construct Management (Fee) Traditional Client appoints consultants

More information

Completing the competency based application form

Completing the competency based application form Completing the competency based application form For the HEO/SEO cohort, you will be required to provide evidence of how you meet the following competencies: This involves completing and submitting a competency

More information

HOW TO GET THE MOST OUT OF YOUR ACCOUNTANT

HOW TO GET THE MOST OUT OF YOUR ACCOUNTANT Prepared by HOW TO GET THE MOST OUT OF YOUR ACCOUNTANT Do you find dealing with your accountant confusing? Not exactly sure what services an accountant can provide for you? Do you have expensive accounting

More information