The friendly and lively teams within Corporate Service include; HR, Communication, ICT and Central Services.

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1 Notting Hill Housing T Bruce Kenrick House F Killick Street jobs@nhhg.org.uk London N1 9FL Hello Thanks for asking about the HR Assistant role in our Corporate Services Directorate. We are a dynamic and professional group of people and we re looking forward to welcoming new people into our team. People who work in Corporate Services are a key part of Notting Hill Housing s aim to improve people s lives. Our job is to provide a strong base from which Notting Hill can develop brilliant services and blossom as a business. The friendly and lively teams within Corporate Service include; HR, Communication, ICT and Central Services. To find out more about the team, go to If you want an exciting challenge within an ambitious organisation then please apply online. Best wishes, Andrew Muir Group Corporate Services Director

2 Please use this pack to find out more about us and the job you re interested in. Then fill in the application form, using the profile, so we can see if you re what we re looking for. The pack contains: Why work for us What we do Customer s journey Your route to work Job advert Role profile Terms and conditions If any of the above are missing please let us know, Good Luck

3 Why work for us We celebrate what people do We ve got brilliant staff schemes Notting Hill is about improving the quality of people s lives. That includes all of the people we work to house, support and encourage, as well as the people who do this work our team. People choose to work at Notting Hill because they want to make a difference and can see that we will back them to do it. We support people to develop their talents by suggesting ideas and seeing them through. We invest in our people, helping them to grasp life enriching opportunities. The challenges we face are serious but our solutions and working culture do not have to be. Working at Notting Hill will stretch you but it is also rewarding and fun. Notting Hill is full of remarkable people from many different backgrounds. What we share is a passion to change society and improve people s lives. More reasons to be cheerful Excellent annual leave allowance and flexible working opportunities Generous pension contributions plus free life assurance Healthcare cash plan scheme Interest free season ticket loan Cycle to work and childcare voucher schemes Social events group Yoga and pilates classes on-site I love the passion and energy From day one you re part of the team It s an inspiring place to work There s a spirit of can-do in everyone here

4 What we do Notting Hill Housing is remarkable. We re a social business with commercial sense. We house people in need, help tenants become homeowners and use our profits to create communities that blossom and grow. A recent survey showed that, financially, we were the strongest Housing Association in London. Our annual turnover is 200 million and the Notting Hill Housing Group has an asset base of 2 billion. This financial strength means we can make a difference in society. We design and build homes that people want and offer them at a price they can afford. We also create and develop services that give people the opportunity to improve their lives. Currently we house about 25,000 households, in London and nearby. We work with 81 local authorities but most of the homes we look after are in North, South and West London. While our focus is on London our influence stretches much further. Our ideas have influenced housing and social policy and added momentum to national debates. Our vision is to help people achieve more for themselves by offering homes they can love, services that empower them and home ownership they can afford. We want our customers to love where they live.

5 A customer s journey We want everyone that finds a home with Notting Hill to use it as a springboard to something amazing. It doesn t matter what their circumstances are. We believe everyone can get more from life with the right help. As well as providing all kinds of housing, our friendly services and programmes help people on their way to economic independence, greater choice and a better quality of life. Homeless We find homeless people a temporary home until a permanent one becomes free Volunteering Employment and training advice and guidance A permanent rented home A new job Savings scheme Home ownership advice and options We help people to own their homes, which in turn makes more temporary and rental homes available for homeless people Affordable home ownership

6 Your route to work 1. Complete your application in hard copy or online, including the equal opportunities monitoring form 2. Send us your application 3. We review your application 4. You ll hear from us If you ve been shortlisted, we ll send your interview details 5. Interviews To include a literacy test and possibly other tests depending on the role 6. We make you an offer if you are the person we want 7. We check everything out Employment references Eligibility to work in the UK and CRB check Occupational health assessment 8. Your checks are all ok 9. We send you a contract

7 HR Assistant, 35 Hours per week 23,822 to 26,469 Want to work in HR? We are looking for an HR Assistant to work alongside our HR Advisers, to cover across our Resourcing and Employee Relations teams and be part of the wider HR department. The success of our HR department is built on first-rate communication and excellent administration and you ll already be gifted at both. You have the energy to get things done, the intellect to know what needs doing, and the attention to detail to do it without cutting corners. You re also a confident communicator with experience of dealing with customers efficiently and sensitively. We don t mind if you haven t worked in HR before, so long as you are ready to learn and bring your administrative experience gained from within a customer-focussed environment. For the right person we offer a wealth of training and opportunity, a vibrant place to work, and the chance to be part of a team that makes a real difference to real people. This is a great opportunity to gain valuable HR and administration experience and could be your first step to a fantastic HR career. We are committed to equality of opportunity. To apply please visit Closing date: 12 midnight, Wednesday 22 May 2013 Love where you live

8 Notting Hill Housing Human Resources and Training Post Responsible to HR Assistant HR Operations Manager Date April 2013 Job purpose Work in partnership with business managers and HR and L&D colleagues to provide an efficient, effective and consistent HR and L&D administration and support service. This will be achieved by working to the established processes and procedures laid down in the HR, Payroll and L&D manuals using and maintaining manual and computerised systems in an accurate and timely manner. Usually roles will cover work spanning either the Resourcing and Relations areas or Payroll and Systems and Learning and Development areas, however cross-team working is often required. Overall responsibilities all roles Undertake regular weekly and daily tasks as required (including distributing post, processing of invoices, setting up new employee files, assisting with bulk mail outs and other filing 1. duties, maintaining the HR confidential filing room, personal files, and other manual files and undertake periodic archiving and housekeeping duties) Action HR, Systems, Payroll and L&D changes, updating processes, manuals and letters under the direction of HR Advisers or HR Operations Produce purchase orders and manage invoicing and payment processes, both manually and through the finance system (Compleat) 4. Undertake project / research work and prepare reports as required. 5. Ensure compliance with internal HR controls, adhering at all times to NHH rules, policies and processes within the legislative/statutory requirements and financial regulations. Be responsible for your own continuing professional development and work in collaboration 6. with others in the HR team, to produce work to a high standard and to agreed timeframes, adhering to HR policy, employment law and best practice. Undertake any other duties necessary to this role as directed by HR Advisers/HR 7. Operations Managers. Additional responsibilities Employee resourcing Assist in coordinating recruitment campaigns (including creating recruitment packs, uploading recruitment adverts on to the Recruitment Management System (RMS) and other websites, working with external partners to ensure effective and efficient advertising of all vacancies, preparing for and attending job fairs and recruitment events) Continually update candidates and hiring managers as recruitment campaigns progress and ensure that all information on the RMS is kept up to date

9 Notting Hill Housing Human Resources and Training Arrange, conduct and mark/assess test administration (including technical, literacy and 10. psychometric testing and handling on the day arrangements) Manage the pre-employment process for successful applicants and the renewals 11. process for existing employees, conducting all necessary employment checks (including eligibility to work in the UK, referencing and CRB checks) 12. Accurately and efficiently prepare and produce ex employee references Additional Responsibilities Employee relations 13. Assist in the preparation of formal consultation documents 14. Assist in the collation of due diligence information Prepare formal document packs for grievance, disciplinary, ill health capability, 15. probation, performance management, bullying & harassment, tribunal and consultation procedures Additional Responsibilities Payroll and systems Ensure fortnightly staff expenses and care bank documents are input and processed in 16. an accurate and timely manner Assist in the distribution of paper-based payslips to staff following the monthly payroll 17. as well as the fortnightly care bank and expenses runs and support all staff to access their online payslips Provide advice and guidance to staff on the expenses and care bank pay runs and the 18. time and attendance system (Kronos) Assist in the production of third party payments (eg. pension, salary sacrifice schemes) 19. and season ticket and training loans 20. Assist in the payroll year end processes Assist in managing the security of the HR systems including users and 21. permissions/access controls. Additional Responsibilities Learning and Development 22. Publicise courses and events in a timely way, using a range of media Book staff on internal and external L&D courses providing invitations and course 23. information in a timely, accurate and customer friendly manner, maintaining course waiting lists as required Manage the administration of the corporate induction, lunch n learns, bite size 24. learning and other L&D programmes (including arranging the L&D calendar, overseeing administrative arrangements, arranging venues and equipment) Assist in Course of Study and CIH processes and monitor changes to arrangements 25. throughout the year of study 26. Assist in the administration of Care and Support programmes where necessary

10 Notting Hill Housing Human Resources and Training How do you meet our requirements? Below you will find the skills, abilities, experience and competencies needed to do the job you re applying for. Use the space under How do you meet our requirements? on your application form to explain how you meet these requirements. Only write about the categories that are being assessed by the application form. You must be able to show the following skills and abilities 1 Customer Focus (Core to all NHH roles) I find out what matters to my customers within and outside of Notting Hill and respect their diverse needs. I find pragmatic ways to provide excellent customer service, treating all customers fairly, keeping in mind my job and Notting Hill priorities. I manage customers expectations and do not create dependency. 2 Team work (Core to all NHH roles) I do what s best for the team, building common ground and team spirit. I share my knowledge and build on people s diverse expertise and contributions. I focus my and my colleagues energies on team goals, and combining our different contributions to make them a reality. 3 Make things happen (Core to all NHH roles) I focus my efforts and energy on actions which get the job done. I prioritise, make and implement decisions using Notting Hill resources in a cost-effective way. I take responsibility to deliver quality solutions and achieve results on time. I think ahead and am flexible to overcome difficulties that get in my way. 4 Written Communication I write in plain English. I write succinct, easily understandable, audience-friendly s, letters and reports. I create appropriately structured documents in plain English, with a high standard of grammar and spelling. My documents are fit for purpose, i.e. to inform, influence or persuade, and clearly indicate what is required from the reader. How this is assessed Application form, interview and assessment through probation period Application form, interview and assessment through probation period Application form, interview and assessment through probation period Test and assessment through probation period

11 Notting Hill Housing Human Resources and Training You must be able to show the following skills and abilities 5 Develop self/others I develop my/ my colleagues contribution. I do this by reviewing performance, and identifying my/ my colleagues strengths and development needs. I give feedback in ways which motivate people to become aware of and maximise use of their talents. I develop myself and/ or support and coach colleagues to develop. 6 Stick to process My work is accurate and I attend to detail. I stick to Notting Hill work methods and processes, including formalised procedures and protocols for getting things done. I comply with sector and statutory regulations and complete returns accurately. 7 Seek and evaluate information I am curious, asking and searching for information and context from different people and information sources, about the issues and challenges involved in work. I analyse and interpret knowledge and data, separating facts from opinions to identify connections and root causes of problems. I look beyond the obvious to identify different solutions. How this is assessed Interview and assessment through probation period Test, interview and assessment through probation period Test, interview and assessment through probation period. You must also be able to or have the following How this is assessed Proven experience of working in customer focussed administration role and the ability to develop successful working relationships with internal and external customers - Tell us about your experience of working in a customer focused administration role, and an example of what you have done to develop successful working relationships with internal and external customers Excellent PC skills including the ability to type proficiently and knowledge of Microsoft Office packages. Experience of working with databases and web-based systems (Desirable to have experience working with recruitment, payroll and HR databases and systems). Tell us about what systems you have experience using. The ability to work accurately using computerised and manual data The ability to understand and interpret policies and procedures and provide advice and guidance to managers, staff and customers Tell us about a time you have done this, how did you ensure you were giving the right advice. Application form, interview and assessment through probation period Test and assessment through probation period Application form, interview and assessment through probation period Test and assessment through probation period. Application form, test and assessment through probation period.

12 Salary We pay people on the 28th day of the month. Pay may be reviewed each year in April. Healthcare Cashplan Healthcare cash plan provided to you through SimplyHealth or BUPA which include allowances for optical, dental and other treatments (e.g. physiotherapy). Both schemes include a confidential counselling and advice service (Employee Assistance Programme) Leave Annual leave is 25 days with pay (rising to 27 days after 2 years service). Additional holiday may also be granted over the Christmas period when we re closed. Life Assurance During your employment, you will be covered by NHH s non-contributory life assurance provision, with a payment of four times your basic annual salary. Maternity We offer additional maternity pay, when someone has worked with us for over 2 years. Additional maternity pay (including Statutory Maternity Pay, SMP) is 14 weeks full pay, 15 weeks half pay and 10 weeks at the SMP rate Paternity We offer ten days paternity leave on full pay after qualifying period. Pension NHH offers a Defined Contribution (DC) Benefit Structure through SHPS (Social Housing Pension Scheme) which is administered by The Pensions Trust. NHH will contribute an amount equal to one and a half times your monthly contribution. Providing you contribute a minimum of 3% of your monthly basic salary, NHH will contribute a minimum of 4.5% of your monthly basic salary. The maximum amount NHH will contribute is 13.5% of your monthly basic salary. Performance We monitor how people perform annually between 1 April and 31 March. We set people objectives for the year and assess their achievements against these objectives and the competencies for the role. Permanent Health Insurance (PHI) You could get up to half pay for up to three years if you are eligible for PHI and have been off work continuously for over six months with a serious illness. Probation There is normally a six month probation period for new starters. Season Ticket Loan Interest free season ticket loans are available to staff for their journey to/from work Sickness Absence Should you be unable to attend work due to illness, you are entitled to receive up to 5 days at sickness absence during your first six months of employment/probation, increasing up to 30 days entitlement in a rolling twelve month period after this time. Smoking policy People are not allowed to smoke in any of our offices and smoking breaks can only be taken in someone s own time. This is an outline of our current terms and conditions and are subject to change.