To keep things running smoothly requires the combined efforts of a highly talented team one we hope you ll be joining soon.

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1 19 November 2015 Family Mosaic Ocean House London Road St Leonards On Sea East Sussex TN37 6BD T: Dear Candidate, Thanks for your interest in working for Family Mosaic. In addition to providing affordable homes to buy and rent, Family Mosaic provides care and support services which helps thousands of people to live independently in their own homes. To keep things running smoothly requires the combined efforts of a highly talented team one we hope you ll be joining soon. You probably have a lot of questions about us, about what we do and about the role for which you re applying. You should find answers to all of them in this pack, together with some useful tips on completing your application form. You need to return your application to us as by 14 December Interviews will be held on 17 December We look forward to hearing from you. Good luck! HR Director N.B. If you require a copy of this document in an alternative format please contact us on the number above. Family Mosaic Registered Office: Albion House, 20 Queen Elizabeth Street, London SE1 2RJ Registered as a Community Benefit Society No 30093R Registered by Homes and Communities Agency L4470 Registered office as above

2 If you want to help make a positive difference to people s lives, join Family Mosaic. Why us in particular? Maybe because we re a little different ourselves. When people think of a housing association, they usually think of a house. But the first thing we think of is the people who live there, and their health, wealth and wellbeing. It might be a family with two young teenage boys who could benefit from joining our Youth Academy. Perhaps it s a single parent who wants to get back into work they d certainly find our employment and training service useful. Or it could be a vulnerable adult or young person, who d benefit from the specialist, personalised care we can provide to them and thousands of other people. What s in no doubt is that Family Mosaic, a multi-award winning organisation, is one of the largest housing providers in London and the South East. We offer affordable homes to rent and buy, as well as care and support services for people needing extra support. We also partner local communities to make our neighbourhoods better places to live. And because you ll play a key part in helping us do all those important things, we ll make sure that you get the training and benefits you deserve. As well as your salary and an annual company bonus based on performance, you can expect: Pension including generous life cover. Private Health Insurance cover for long term sickness. Interest Free Season Ticket Loan or Car Loan for Essential Users. 25 Days Annual Leave plus Bank Holidays. Enhanced maternity and paternity leave. Family Mosaic College with a Career Pathways programme and development opportunities. Professional Fees, up to 75% of Approved Study Fees Paid. Plus a wide mix of additional benefits and flexible extras, ranging from Dental Insurance and Gym Membership to Childcare Vouchers. And on top of all that, there s the real satisfaction you ll get from helping promote the health, wealth and wellbeing of the 45,000 people living in our homes. So what does it mean when we say our culture is based on saying We Can? It means: Being dedicated to our customers. Having courage to do the right thing. Being confident in ourselves, and each other. Being smart about how we actively add value to our business, day after day. Join us today, and together we can. Visit or look us up on Twitter to find out more.

3 Here are a few useful tips. It s worth taking time to read through them and using what you learn to ensure you make a good impression. This pack should contain a job description and a person specification, a list of the competencies, an application form and our Equality & Diversity policy statement. Family Mosaic shortlists applicants for interview by matching the details given on the completed application form against the job description and person specification. We will be looking for clear evidence to show whether or not your experience, skills and knowledge match those set out in the job pack. Make sure you set out your skills in full, or you could miss out on being shortlisted. Please note that CVs are not accepted. Presentation is important, so be careful when completing the application form. If you are completing a hard copy form, please use black ink. If you are completing our online form, remember that your progress will be saved so you can return later if you are not able to spend as much time as you would like initially. Depending on the level and type of tasks involved in the job you re applying for, spelling and grammar may be taken into account in the shortlisting process. Section 5 of the online application form is the most important part of the form as far as making your case for shortlisting goes. Please use this section to make clear what skills, knowledge and abilities you have, giving examples where possible and linking back to the requirements set out in the person specification. If you ve not been in work before, you should consider whether you have gained any useful skills or experience in voluntary roles. You are advised to draft out your application before completing the form; it would also be a good idea to take a photocopy of your application for reference purposes. Your completed application form must be received by the closing date given.

4 Family Mosaic recognises that certain groups and individuals are more likely to suffer discrimination and face inequality through unfair or unreasonable behaviour towards them. As an employer and provider of housing, we are committed to making sure that no one receives less favourable treatment. We are particularly mindful of the protected characteristics of race, gender, disability, age, sexuality, religion and belief (including a lack of religion or belief), gender reassignment status, marriage and civil partnership, and pregnancy and maternity. The organisation will abide by the Equality Act 2010, will implement the provisions of the EHRC Code of Practice for Employment and, wherever practicable, will have regard to the public sector equality duty to: Eliminate unlawful discrimination, harassment and victimisation and other conduct prohibited by the Act; Advance equality of opportunity between people who share a protected characteristic and those who do not; and Foster good relations between people who share a protected characteristic and those who do not. As stated in our Single Equality Scheme and supporting Policy Statement (both availably publicly via our website), Family Mosaic will: 1. Have an open and accountable allocations policy; 2. Provide services that meet the needs of the diverse nature of our client group; 3. Be sensitive to the needs of vulnerable individuals and groups; 4. Take action against staff, tenants, partners or contactors who are guilty of harassment; 5. Support disadvantaged groups by helping them to meet their housing needs; 6. Monitor allocations, recruitment, complaints and appointment of contractors to ensure equality in standards of service and access to opportunity; 7. Build homes which meet the needs of all sections of the community; 8. Employ people who reflect the diverse range of people we serve. If certain groups are underrepresented, we will take positive action to improve the situation; 9. Try to employ local contractors who reflect the communities they serve; and 10. Aim to ensure that our committees, advisory panels, working groups and Board represent the needs of the diverse nature of our client group. Family Mosaic is an Investors in Diversity employer, and welcomes applications from all sections of the community

5 It s great you re considering a career with Family Mosaic. We thought you might like to see a summary of the benefits and terms and conditions our staff enjoy: Terms/Benefit Details Hours of work Full time = 37.5 hours per week Annual leave 25 days plus statutory bank holidays (10 in 2015) Maternity leave 13 weeks full pay, 13 weeks half pay, 13 weeks SSP Co-parent/paternity leave Up to ten days paid leave within three months of the birth or adoption of child Study We offer a study sponsorship and study leave scheme. If the study is related to your role you can have some time off to study Professional membership If your professional membership is related to your role with us we will pay the annual fee for you Sabbatical When you ve been employed with us for five years you can request a sabbatical of up to 6 months Sick pay With a certificate: 0-6 months: SSP only 6-12 months: 21 days full pay and 43 days half pay months: 43 days full and 21 days half pay Over 24 months: 13 weeks full pay Employee Assistance Programme Pension scheme Probationary Period Mileage Flexible Benefits Bonus scheme Spot bonus scheme WOW awards Group personal accident Beyond 13 weeks our Health Provider will make an assessment and consider whether the staff member, below state pension age, will continue to be paid a percentage of salary for up to two years A scheme for employees that offers advice. They can provide legal advice, counselling service, or assistance with maintaining attendance at work. This is a confidential service From December 2014 all staff will be enrolled in the Social Housing Defined Contribution Pension Scheme. There is an option to opt out, but also the option to increase contributions. Being in this scheme also gives you automatic death benefit of 3x your salary. All staff are subject to a 6 month probationary period Essential Car user s mileage is paid at various rates depending on miles travelled and car engine size. Casual users receive 44 ppm An annual allowance to be used towards various benefits This scheme pays a percent of annual salary in accordance with current bonus schemes to qualifying staff A spot bonus can be awarded to staff who are considered to have exceeded expectations in their role. Staff are nominated by managers, other staff and customers for an award when they have done something considered to be outstanding. All employees are insured against accidents in the workplace/on work business

6 Job Description: Human Resources Administrator Directorate: Job Family: Reports to: Salary: Corporate Services Human Resources HR Officer 18,750 per annum pro rata Purpose: To provide an efficient, confidential, supportive, and forward-thinking administration role to the Human Resource Department. Duties Providing administrative support to the recruitment process; updating the HR systems and ensuring that both candidates and managers are kept informed of progress and actions needed. Updating computerised and manual staff records, ensuring that all filing/scanning is kept up to date. Answering calls, filtering and passing queries onto the appropriate team member. Coordinating the recruitment process from close of advertisement to end of interviews. Dealing efficiently with all incoming enquiries, whether by telephone, or in person. Following up queries to ensure they have been effectively and satisfactorily resolved. Adding accurate data to the staff database e.g. change of address, bank details etc. Using initiative in the administration of HR processes and suggesting efficiencies. Logging absences and informing HR Officer, HR Business Partner and appropriate Managers when absence trigger points are reached and further action required. Logging post.

7 Coordinating the DBS process. Assisting the team as requested. Note taking in meetings and typing up into required format. Answering basic HR queries, where applicable. Implementing policies and procedures. Setting up rooms, refreshments and administration for meetings/training Assisting the HR Assistant, HR Officer and HR Business Partner as required. Person Specification Essential: Good verbal and written interpersonal skills IT Literate in Microsoft Word and Excel Good numeracy and literacy skills Understands the importance of maintaining confidentiality Able to prioritise work load and to operate effectively in a pressured environment Enjoys working as part of a team Ability to work quickly, efficiently and independently Exemplary customer service Ability to travel across business area Desirable: Experience of working in an HR environment Knowledge of PowerPoint, mailmerge, Access Knowledge of HR databases HR qualification or relevant practical experience Ability to travel throughout the business

8 Family Mosaic Competencies Competencies are designed to apply to all posts at all levels, to a greater degree and with a broader knowledge the more responsibility a post possesses. Family Mosaic has eight competencies which all applicants will need to demonstrate they possess. Pleasing the Customer This competency is about knowing and anticipating your customer needs and having the knowledge and ability to meet or exceed those needs and expectations. It is about ensuring the basic standards of good customer service are in place and then improving on those standards. It is ensuring a strong focus on customer satisfaction is always evident in every team and constantly looking for new ways to please the customer, showing a desire for excellence and going the extra mile. Achieving Results Knowing what you have to achieve and taking responsibility for getting the job completed on time, on budget and to the required standard consistently and reliably. Developing clear and logical plans that set out what needs to be done. Having the determination and energy to achieve your goal, whether that it is the implementation of an idea or the achievement of a task. In demonstrating this competency you will need to display an ability to overcome obstacles and setbacks, seeing these as part of the task. Business Awareness Demonstrates a broad knowledge of the services in own area, and understands how these contribute to the success of the Association as a whole. Can identify ways to improve effectiveness and efficiency of those services. Applies knowledge and understanding of the Association and the external environment to make sound commercial judgements, anticipating current and emerging market requirements. Team Working The ability to develop and maintain effective and supportive relationships within an organisation is key to meeting targets and to creating an active and enjoyable working environment. Creating a team ethos, with a real sense of cooperation, in which everyone is committed to achieving the Association s objectives is vital to Family Mosaic s continued success. Communicating Effectively Getting information or a message across in such a way that it ensures the recipient has no room to misunderstand. Communicating clearly and concisely so that recipients are inspired with confidence. Communications could simply be about giving someone a clear and simple message or they could be about getting a broader message to a number of staff or customers in an appropriate manner.

9 Approach To Change This is the ability to adapt and respond to a variety of situations and people in order to meet changing priorities and different ways of working. Change needs to be met whilst maintaining an effective service, sometimes facing ambiguity in the face of doing your job. Change is constant and can be disruptive and frustrating. Managers in particular are required to set an example and remain effective, enthusiastic and adaptable throughout periods of change. Leading & Motivating Whether you are a manager or a member of staff, this competency demonstrates the value in motivating others, whether they are team members or colleagues, with a sense of commitment, team spirit and purpose. As a manager, it is about developing and inspiring others to give their best, setting them challenges whilst you encourage and support them. Learning & Development The development of staff is essential to the continued success of the organisation as well as to the satisfaction of the employees. As a staff member, this competency involves ensuring you build on your knowledge of the organisation, identifying development opportunities and creating plans for improvement, taking responsibility for broadening your knowledge and sharing it with others. As a manager, it also means creating a positive learning environment, seeking and giving constructive feedback and demonstrating the importance of continuous learning. Competencies/Family Mosaic Competencies. September 2006