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1 job pack November 2015 Customer Service Executive

2 Welcome Hello, and welcome to Creative Bridge. We re looking for an enthusiastic, driven and reliable Customer Service Executive who is excited at the prospect of a new challenge. This is a great opportunity for someone looking for a change in career or for a new opportunity, as part of a vibrant, friendly and creative business. We need someone as our front of house representative to be the face of the company and to offer administration support to other team members. You will also need to provide support to the Management Accountant by creating POs and quotes and keeping our jobs system up to date. Our ideal candidate will have an eye for detail, a head for figures and a heart for helping others. A flair for organising people and events would also be a great advantage. Based in a country house near Lutterworth in Leicestershire, we re a friendly full-service agency that s focused on being our clients first call and favourite place for all marketing communications. Our new Customer Service executive will: Carry out reception duties such as answering the telephone and directing calls, meeting and greeting visitors, opening and distributing post Support each team in the researching, quoting, ordering and organising of advertising space and promotional goods With supervision, hold petty cash and be responsible for the stationery budget Support the Management Accountant with HR related tasks such as holiday monitoring and absence forms Assist the Studio Manager with new starter inductions and updating our job management system Organise events such as a presidential dinner and our own Christmas party Work in accordance with the company s budgetary targets, company procedures and quality standards at all times.

3 To ensure we get the right person for the job, we re offering a strong package, including: Salary of up to 15,000 per annum (pro-rata hours may be considered) Annual holiday of 25 days, plus bank holidays A health care plan Free lunch, freshly made in the office each day A chance to work with a wide range of clients, from national charities to top financial institutions A chance to work in a high pace, highly creative working environment Great potential for career development. Read on to find out more about Creative Bridge, the role and how to get in touch. If you re interested, please apply before 5pm on November Thank you, Nicola Winn

4 about us Creative Bridge is a full-service agency with a mission to be its clients first call and favourite place for all marketing communications. Our team works across marketing strategy, branding and campaigns; PR and communications; design; and digital, including websites, apps, games and social media. Our staff live our values in everything they do. We are: Pioneering We stretch ourselves to try new things and encourage our clients to do the same. We are not afraid to be the first to try something new Learning We are always on the lookout for new and better ways of working, and we recruit colleagues who are keen to keep developing Collaborative We seek to be a natural extension of our clients internal teams and strive to work amazingly well with each other, and with our customers, at all times. Creative Bridge is jointly owned by the P3 Group Europe and our managing director, Nicola Winn. P3 is a global event and exhibition company which was created in 1970 and operates from eight locations and has partners in 50 countries. Nicola has been our MD for 15 years.

5 about the job The successful postholder will: 1. Act as the front-of-house representative for the company, greeting visitors and offering them a warm welcome 2. Answer calls and directing them to the appropriate member of staff or taking messages where appropriate 3. When requested, support each team with researching, organising and quoting promotional goods taking into consideration the client s requests and budgetary requirements 4. Support the Management Accountant by assisting with the monthly invoicing 5. Report to the Management Accountant on a daily basis keeping him/her up-to-date on any relevant office issues and supporting the administration and implementation of HR matters 6. Book and co-ordinate meetings for members of staff 7. Produce quotes and purchase orders and update the job management system on a daily basis 8. Offer administration support to team members 9. Order stationary and toners and service the printers with the help of an external supplier 10. Coordinate events such as the Christmas party and CIH Presidential dinner, which involves booking hotel rooms, arranging invites and dealing with the organisations involved 11. Work with others, both internally and externally, in a co-operative and confident capacity 12. Work in accordance with the company s quality standards, procedures and budget at all times.

6 our perfect candidate Essential skills and experience: Excellent customer service ethics and communication skills Strong numeracy and writing skills Superb time management skills with the ability to prioritise tasks A passion for helping others Ability to juggle tasks and organise members of staff Desirable skills and experience: Experience of working with a creative agency Experience of administering job management systems Experience of working with FileMaker Pro based MRP system. Full training and an induction will be provided. Competent in Microsoft packages, in particular Excel, Word and Outlook Superb attention to detail, especially when producing quotes, POs and invoices Excellent telephone manner Articulate, professional and personable Experience of working in an office environment.

7 how to apply To apply for this job, please with the following: 1. Your CV (Please note that agency CVs will not be accepted) 2. A short covering letter telling us why you should be shortlisted for this position 3. Details of two referees (at least one must be a current or former work contact) 4. A completed recruitment monitoring form (attached in this pack). If you would like to speak to our financial director, before you apply, please The closing date for applications is 5pm on November We are looking to make an appointment during November.

8 recruitment monitoring It is a fundamental principle of our policies that all people are equally valued regardless of their gender, age, disability, race, ethnic origin, language, religion or sexual orientation. The aim of our policy is to ensure that our employment practices do not allow unfair discrimination and to promote equality of opportunity for all. To help us meet this commitment, we hope that you will assist us in monitoring our recruitment process by completing this form prior to interview. Only by collecting the information provided can we progressively assess our performance and identify where improvements might be made. The information contained on this form is strictly confidential and does not form part of your application. The information will not be taken in to account when making the appointment. Position applied for: Surname: First names: Nationality: Date of birth: q Male q Female Religion: q Christian q Sikh q Jewish q Hindu q Buddhist q Muslim q None Other* please specify... Ethnic origin: q White q British q Irish q Any other white background q Mixed q White & Black Caribbean q White & Black African q White & Asian q Any other mixed background q Asian or Asian British q Indian q Pakistani q Bangladeshi q Any other Asian background q Black or black British q Caribbean q African q Any other black background q Chinese or other ethnic group q Chinese q Any other If you have ticked one of the any other boxes, please describe your ethnic origin below The above categories are recommended by the Commission for Racial Equality Disability Do you have a disability? q Yes q No The Disability Discrimination Act 1995 defines disability as follows: A person has a disability if he/ she has a physical or mental impairment which has a substantial and long term effect on his/her ability to carry out normal day to day activities.

9 Creative Bridge Bittesby House 4 Mere Lane Bittesby Lutterworth Leicestershire LE17 4JH t e w

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