Job Description Questionnaire

Transcription

1 Job Description Questionnaire Job Title: Post Number: Division/Department/Section: Line APPLICATIONS MANAGER PO APMAN Information Systems Head of Information Systems 1. PURPOSE To lead an Applications Team to support and improve Force performance through the application of technology and systems that capture, process and share information. Exploiting advances in technology to the advantage of the Force. Designing end-to-end information flows that are efficient and maximise the value to the Force of the data being processed. 2. POSITION IN THE ORGANISATION Head of Information Systems Service Support Applications Infrastructure & Service Delivery Service Support Supervisors Application Application Support Officers Technical Network Technical Support Officers People who work directly for this post Application Application Support Officers

2 3. MAIN RESPONSIBILITIES (INPUT) To lead the IS Applications Team. Responsible for effective change management of Force applications and our holistic approach to information handling processes. To design and deliver a cohesive infrastructure of applications that can be adapted to cater for changing Force requirements. To lead the technical assessment of change requests involving applications or information processes. To manage multiple projects involving changes to applications or information processes and to provide management of the technical resource provided to wider Force projects. To monitor performance (project, team, application, Force) and initiate changes to deliver improvement. To manage suppliers. To provide an effective interface between the IS Department and the Force, its partners, its suppliers and government departments. To maintain a culture of inclusion, collaboration and support for turning ideas into improvements. (OUTPUT) To ensure their skills, productivity and direction is providing maximum benefit to the Force through the delivery of efficiency, capability and performance improvement. To ensure standard procedures are used for the safe and efficient delivery of change. Maintaining documentation and the IS capability to support operational systems. Enabling a greater understanding of information flow and thereby supporting further optimisation or exploitation of potential benefits. To ensure information is efficiently collected, processed and delivered in a way that is secure, economical, reliable and future-proof. To translate requests into costed technical requirements along with an assessment of their adherence to IS strategy, viable alternatives for achieving the same objective, identifying any associated delivery or information assurance risk and, through team planning, providing a timeline for change delivery. To deliver project objectives on time, on budget and to ensure any exposure to risk is mitigated. To report project progress to project boards and management. To ensure external suppliers deliver according to their contract. To be a primary driver of optimisation and continual improvement. To initiate corrective action at the earliest opportunity to maintain progress. To provide options for future investment and strategy. Working with procurement colleagues to specify, negotiate and purchase products/services. To review the level of service provision and hold suppliers to account for their performance. Listening to all and identifying opportunities for improvement. Working with all to identify opportunities, to encourage and drive the joint effort in their development and to promote positive buy-in to change.

3 To keep up to date with technology, Force plans, regional initiatives, security threats and government ICT strategy. To ensure all Force employees achieve maximum benefit from the applications provided. This list of duties is not restrictive or exhaustive and the post-holder may be required to carry out duties from time to time that are either commensurate with/or lower than the grade of the post. In some posts this might include the ad-hoc provision of guidance and informal training of new colleagues. To support the development of IS strategy and to provide advice to colleagues and Force leaders. Working with colleagues in Business Change to deliver improvements, with Organisational Development to deliver training, with Organisational Helpdesk to deliver support and through direct communication with all staff to promote their know-how and enthusiasm for the applications provided. Completion of duties to meet the needs of the police service. 4. CONTACTS 1. All employees of Dorset Police 2. External Service Providers/Contractors 3. Project and Programme Boards 4. Business Change, Organisational Development, Organisational Helpdesk 5. Regional and national contacts in Police and partner agencies. 5. SPECIAL CONDITIONS/ADDITIONAL INFORMATION The Corporate Plan has a commitment to provide the people of Dorset with a first class, high performing and cost-effective police service. We are committed to making Dorset safer and making Dorset feel safer. The Information Systems (IS) Department provides a service in helping approximately 2,700+ Police Officers and Police Staff achieve this goal by delivering and maintaining all ICT infrastructure, applications and communications to the Force. Dorset Police provide a 24 hour 7 day a week service. Our IS applications are key to enabling that service, so applicants should be prepared to be flexible in their approach to working hours. There is also a requirement to attend events throughout the country, for which accommodation and travel will be provided. 6. HEALTH & SAFETY TRAINING VDU Assessment Your line manager has the responsibility to refer to the risk assessments appropriate to your role to identify any additional health and safety training required e.g. manual handling training, VDU

4 assessment, Control of Substances Hazardous to Health (COSHH) etc 7. HEALTH MONITORING Not applicable 8. VETTING This position is subject to a higher level of vetting and any appointment will be conditional to appropriate clearance. 9. TERMS OF APPOINTMENT The commencing salary will be within Scale J, 43,065 rising to a maximum of 46, PERSON SPECIFICATION Essential Criteria Criteria to be measured Criteria A Competencies Required Broad and in-depth knowledge of I.C.T (Information Communications Technology) Able to use their experience and knowledge when designing, supporting and advising on all I.S. issues. Able to learn quickly through instruction, documentation resources and experience. Criteria B Experienced in day to day system and customer support. Familiar with the ITIL best practices and procedures. An ITIL qualification is expected, although training to Service level will be provided to candidates with suitable experience. Criteria C ICT project management experience. Familiar with the project life cycle in an IT environment. Familiar with the processes of Prince2 and the terminology involved. Able to turn major requests into deliverable stages for a phased implementation. A PRINCE2 qualification is expected, although training to Practitioner level will be provided to candidates with suitable experience. Criteria D Experienced at turning user/business requirements into technical specifications. This can be for:- Implementation by yourself, colleagues, and/or external suppliers, or used as a

5 requirements specification during a tendered procurement. Criteria E Excellent Communication Skills. Able to communicate with all levels of the Organisation through meetings, presentations and written reports. Able to plan and deliver organisation wide campaigns using a variety of communication media. An enthusiastic willingness to share knowledge and provide quality documentation to colleagues. Criteria F Experienced in Managing and Supporting Applications Able to get the best out of key applications, understanding how they interface with other systems, how information is acquired, processed and managed, and how staff and partners use and benefit from this. Criteria G Experienced in managing and supporting Common Corporate Infrastructure systems Able to support core COTS products used by the organisation such as MS Exchange, SharePoint, Internet Information Services, Business Objects, Citrix and Linux. Criteria H Contract Management Experience of managing external suppliers, ensuring that they deliver services that meet the requirements of their contract. Desirable Criteria Criteria to be measured Criteria I Criteria J Competencies Required Experience of software development. An understanding of software development procedures. Experience with PowerShell and scripting languages would be beneficial. Familiar with HTML and able to use web-development tools to publish and maintain items on the force Intranet. In-depth knowledge of Microsoft Windows in a networked environment. Experience with installing and managing clients and servers. Fully competent with Microsoft Directory Services and Network Infrastructures. Criteria K Experience of managing Databases. Familiar with Microsoft SQL Server and Oracle Database platforms.