JOB DESCRIPTION. Service Desk Analyst

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "JOB DESCRIPTION. Service Desk Analyst"

Transcription

1 JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08 Job Reference Number: SS JOB PURPOSE Member of a team responsible for providing first line technical fixes and logging customer requests received via telephone and . Providing advice and support to customers and co-ordinating requests on behalf of customers with colleagues and external companies. Provide support to Service Desk and IM&T Colleagues, performing service analysis and providing service statistics for management reporting, call management, asset management and covering the Service Desk telephone. 3. ORGANISATIONAL POSITION

2 4. SCOPE AND RANGE of Post The postholder is responsible for the supply of IM&T Services. Responsible for monitoring and coordinating 24 by 7 customer support and core NHS Borders Service delivery. Incorporation of ITIL Processes within day to day work. (ITIL is a best practice framework for Service Management.) There are in the region of 1900 direct and many 100 s of indirect users of IM&T services. The Service Desk handle in excess of 20,000 calls annually with an annual growth rate of 20%. There are over 110 clincial and non-clinical systems within NHS Borders area wide network and more than 34 desktop applications. The Service Desk team deal with the management, update and maintenance of around 2000 PCs throughout NHS Borders. (IM&T are responsible for around printers, scanners and other IT related equipment. Also responsible for the support and maintenance of mobile computing comprising of PDAs, laptops and a wide range of external IT related devices.) The postholder will be responsible for managing and training junior staff as required. 5. MAIN DUTIES/RESPONSIBILITIES IM&T IT Services Group To ensure an efficient and cost effective Business management and Customer Service to NHS Borders and the NHSiS. Service Desk Analyst 1. Communicate effectively with business clients, as a peer within IM&T Team and with Health Information, Projects & Development or IT Services teams as appropriate. 2. Assist in developing and providing management reports on a daily, weekly, or monthly basis, and produce adhoc analysis upon request. 3. Provide a central point of contact for all service requests, ensuring that all requests are dealt with in a timely & effective manner, in line with agreed levels of service. 4. Assist in collation and production of performance metrics for all IM&T functions. 5. Ensure that request are logged, monitored and re-assigned to the IM&T department or departments as appropriate. 6. Assist in the maintenance and ongoing asset management of NHS Borders IM&T equipment utilising the Service Desk s Service Management System and IM&T Change Management process. 7. Monitor delivery against agreed service levels for internal IM&T functions, and external service providers.

3 8. Responsible for monitoring customer satisfaction with the IM&T service. 9. Manage customer relationships, and general communication with customers, on behalf of all IM&T functions. 10. Responsible for providing initial 1 st line diagnosis of technical problems, and resolve where possible. 11. Assist in maintenance of the national staff directory for NHS Bordersfor over 4000 staff. 12. Assist with the administration of procurement of goods and services on behalf of all IM&T functions. 13. Responsible for maintaining Data Quality levels for core information sources. 14. Responsible for administrative and user account management tasks for some clinical and non-clinical systems, i.e user accounts, mailboxes, specialist systems. 15. Assist in developing and maintaining procedures and processes in line with Industry standard best practice. 6. SYSTEMS AND EQUIPMENT The postholder will have a clear vision of how the IT Services Group should support and improve health services. The postholder will be expected to demonstrate experience in using systems to support business processes in the areas of; Customer Satisfaction Measuring and Monitoring Change and Problem Management co-ordination Escalation Processes Procurement and Supply Chain co-ordination IT Security and Data Confidentiality awareness Contribute to a positive learning culture and utilising of elearning The postholder is expected to have up to date knowledge and skills in the areas of Systems Hardware, Software, Developments and Information Management within a healthcare environment. Equipment/Applications The postholder will attain and maintain, appropriate knowledge in more than 110 clinical and non-clinical systems and 34 desktop applications in use within NHS Borders. These systems and applications include, but is not limited to the following: Desktop PC Applications a. MS Office Applications b. MS Project c. Intranet/Internet Explorer d. MindManager Systems Applications a. MS Service Management Server b. Dameware

4 c. MS Exchange Administration d. MS User Manager e. Active Directory f. MailSweeper g. SCI Products h. EPEX i. Emergency Care Summaries Service Management System for logging and Tracking, Calls, Change Requests and Asset information Customer Satisfaction Monitoring System Prince 2 Methodology awareness ITIL Service Management awareness IT Security Best Practice Awareness FOI Awareness Awareness of Network Management and network Configuration Awareness of System Backup/Disaster Recovery Best Practice 7. DECISIONS AND JUDGEMENTS General Line Management is with the Service Desk Manager. IT Services Group The post holder is a Service Desk Analyst within the IM&T department with responsibility for all customer facing operational processes and systems under the management control of NHS Borders IM&T. The post holder s workload derives from Service Desk activity within IM&T. This involves working with over 16 business systems teams. Objectives are identified with the Service Desk Manager. The objectives and appropriate timescales are agreed the postholder then works as part of a team to achieve them. If the postholder encounters any serious system/business issues that cannot be resolved, the Service Desk Manager or the Senior IT Services Manager are readily available to provide advice and support. The postholder is responsible for supporting the Service Desk Manager in the day-to-day operation of the Service Desk within IM&T. 8. COMMUNICATIONS AND RELATIONSHIPS With the Service Desk Manager and Senior IT Services Manager Direct reporting on both an informal and formal basis to the Service Desk Manager and Senior IT Services Manager to update on Customer Service status, problems, incidents or opportunities.

5 Internal to IM&T Assist in reporting on both an informal and formal basis to IM&T management to update on systems status on a daily, weekly, monthly and quarterly basis as agreed with our customers. Member of Service Desk Team, with joint team responsibility for the cohesive and cooperative performance of this team. The Service Desk Manager has responsibility for service desk teams. The team capture and process all initial IM&T Work Take On and Projects processes as per the IM&T project management process. As Service Desk Analyst there will be significant levels of communication with team members and all other areas of IM&T. This will also involve communicating to all users of IM&T Services within NHS Borders. Assist in liaison with the other IM&T functions to ensure that a coherent and integrated IM&T service is delivered to business needs and requirements (aligned with both internal and with external information and IM&T systems, mechanisms and industry practices). Frequency varies from weekly to daily. Regular meetings with Service Desk Manager, colleagues and staff side representatives on routine matters through to matters requiring specific negotiation and influence by the job holder (e.g. changes to working practices, changes to business processes that impact significantly on staff or staff numbers). Attend staff meetings (where appropriate) range from weekly (group) review through to annual (Group away day). Internal to NHS Borders As a Service Desk Analyst there will be significant levels of communication with the IM&T customer community and all other areas of NHS Borders. Outwith NHS Borders Assist in liaison and negotiation with NHS Borders customer base (involving functional specialists up to and including Head of Department levels) on matters of delivery of demand management and customer service, up to and including giving guidance and exercising experience, expertise and negotiating skills to influence decisions relating to both routine matters and problems, analysis or other major changes. Contact frequency will vary depending on the activity. 9. PHYSICAL DEMANDS OF THE JOB Remain calm in the face of adversity Ability to use a computer on a daily basis, approximately 6 hrs per day on average Ability to use a telephone call forwarding, answer machine, call waiting Ability to drive will be required to undertake travel on a regular basis to local meetings Ability to carry small loads, often bulky or awkward. 10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Ability to negotiate with Service Desk customers for prioritisation of calls requests. Contribute to managing and prioritising work, often in complex and contentious environments, in the context of the various service activities including ongoing support, project activities, preventive maintenance tasks and service management. Shifting business importance and assessment of the balance between measurement of the systems and high-profile sensitive issues associated with medical systems.

6 Ability to communicate on multiple levels with customers, IM&T management and teams. Monitoring progress of IM&T services, with ability to foresee problem areas. 11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB The candidate must demonstrate experience of working with Information Management & Technology, of which 3 years will have been directly involved in an IM&T frontline facing role. The post holder should be educated to Higher level or equivalent. Demonstrate a track record in the provision of IM&T Services and customer services. Relevant professional qualifications for example, ITIL Service Management, Professional Customer Services/Development and or equivalent. Broad and in-depth IM&T knowledge underpinned by wide experience in the associated disciplines of IT Support Services, IT security, Web Developments, Data Confidentiality, IT Service Desk and Training environments would be invaluable. Experience requirements are as follows: - Relevant experience in one or many of the aforementioned areas, preferably in a Service Desk / Helpdesk environment experience in a specific skill set, Service Management or Customer Account Management, would be an advantage demonstrable experience of team working Prince 2 Methodology awareness ITIL Service Management awareness Demonstrate the ability to deliver to performance and team targets Demonstrate the ability to maintain high morale within a high pressure environment Experienced in customer interaction and analytical skills Commitment to achieving high quality customer service and support quality care Partnership working and relationship building with clinicians, managers, stakeholder groups, as well as partner organisations Understanding of contribution of IM&T to patient care

7 For the post of IM&T Service Desk Analyst PERSON SPECIFICATION Below are the essential knowledge, training (including qualifications) and experience required to do this job. ESSENTIAL 1. The candidate must demonstrate experience of working with Information Management & Technology, of which 3 years will have been directly involved in an IM&T frontline facing role, of which 2 were preferably in a Service Desk / Helpdesk environment. 2. Educated to Higher level or equivalent professional qualification i.e. HNC, HND or ITIL Service Management 3. Demonstrate a track record in the provision of IM&T Services and Customer Service 4. Demonstrate broad and in-depth IM&T knowledge underpinned by experience in the associated disciplines of IT Support Services, including: ITIL Service Management Prince 2 Project Management IT Service Desk IT Security Web Developments Data Confidentiality 5. Demonstrate experience of team working 6. Demonstrate the ability to deliver to performance and team targets 7. Experience in customer interaction and Analytical Skills 8. Commitment to achieving high quality customer service and support quality care DESIRABLE 1. Demonstrate the ability to maintain high morale within a high pressure environment 2. Understanding of contribution of IM&T to patient care 3. Service Management or Customer Account Management Experience 4. Experience of partnership working and relationship building with clinicians, managers, stakeholder groups and partner organisations

8 TERMS AND CONDITIONS Grade and salary: Hours of work: Annual leave: Public Holidays: Superannuation: Band 4: 18,838-22,016 per annum Fixed term until 30 June hours per week 27 days per annum Details of other types of leave entitlement (such as sick leave) are set out in the Agenda for Change handbooks. 8 days per annum on dates designated by NHS Borders Details of other types of leave entitlement (such as sick leave) are set out in the Agenda for Change handbook. The post-holder is entitled to join the NHS superannuation pension scheme. If Unsuccessful: If you have NOT heard from us within 4 WEEKS of the closing date, then we regret that your application has not been successful on this occasion. However, we appreciate your interest in working with NHS Borders and your time and effort in completing the application form. We would welcome your application for future posts. Equal Opportunities: In NHS Borders, we believe that all staff should be treated equally in employment. We will not discriminate against any member of staff, or job applicant, on grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Trade Union membership. Disclosure checks: We carry out criminal record checks on new staff who fall within certain staff groups within NHS Borders, through Disclosure Scotland. We send out Disclosure Forms to all shortlisted candidates for these staff groups, and ask for these to be completed and returned at interview. If a successful-at-interview candidate forgets to bring their completed form to interview, then they will be required to return the form (and proofs of identity) within 7 days, otherwise the provisional job offer will be withdrawn. Unsuccessful candidates forms will be shredded. The Rehabilitation of Offenders Act does not apply to this post. Mandatory Induction Standards for Healthcare Support Workers in Scotland: Your performance must comply with the Mandatory Induction Standards for Healthcare Support Workers in Scotland and with the Code of Conduct for Healthcare Support Workers (in line with CEL 23 (2010)), both subject to amendment from time to time, which are attached. If, despite ongoing support, you fail to adhere to the Standards or to comply with the code, your performance will be managed in line with the NHS Borders Management of Employee Capability Policy and could result in the termination of your employment with NHS Borders. Tobacco policy: We have a Tobacco policy in place. When selecting staff, we do not discriminate against applicants who smoke, but staff must observe our policy on smoking. Hepatitis B: We offer Hepatitis B immunisation through our Occupational Health Service (OHS). If you think you may be at risk of contracting Hepatitis B through your job, you should ask for this immunisation at OHS.

9 If your work involves exposure-prone procedures, you must keep to the document Protecting Health Care Workers and Patients from Hepatitis B, and the NHSiS Management Executive Directive on this issue. You must be immune to Hepatitis B, and if you cannot prove that you are immune, OHS will investigate to find out whether you are Hepatitis B positive or not. Health and Safety at Work: You must take look after the health and safety of yourself and anyone else who may be affected by what you do at work. You must also co-operate with us to make sure that we keep to legal and organisational safety regulations. You can get more information from the NHS Borders Health & Safety Adviser. The closing date for completed application forms is: 5pm on Wednesday 16 October 2013

JOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2.

JOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2. JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08

More information

Boss. Job Title (THIS JOB) Subordinate no. 2. Subordinate no. 3

Boss. Job Title (THIS JOB) Subordinate no. 2. Subordinate no. 3 JOB DESCRIPTION 1. JOB DETAILS Job Title: Responsible to: Department & Base: District Nurse Deirdre Moss District Nurse Team Leader Community Nursing Galashiels Health Centre Date this JD written/updated:

More information

JOB DESCRIPTION. Project Support Team Project Doctors Project Nurses Project OD Project Trainer Other Project Support.

JOB DESCRIPTION. Project Support Team Project Doctors Project Nurses Project OD Project Trainer Other Project Support. JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Department(s): Job Holder Reference: Project Manager IM&T Projects and Development SS783 No of Job Holders: 2 2. JOB PURPOSE To be a specialist in and manage

More information

JOB DESCRIPTION. To provide a comprehensive administrative service to the Human Resources Department.

JOB DESCRIPTION. To provide a comprehensive administrative service to the Human Resources Department. JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department & Base: Human Resources Admin Assistant HR Officer (ER & Policy) Human Resources, Borders General Hospital Date this JD written:

More information

JOB DESCRIPTION. Senior Charge Nurse. Hawick Community/Day Hospital

JOB DESCRIPTION. Senior Charge Nurse. Hawick Community/Day Hospital JOB DESCRIPTION 1. JOB DETAILS Job Title: Staff Nurse (Band 5) Responsible to: Department & Base: Job Reference number: Senior Charge Nurse Hawick Community/Day Hospital PCS793 2. JOB PURPOSE To contribute

More information

JOB DESCRIPTION. Date this JD written/updated : Sep 11 (Updated Organisational Position April 2014)

JOB DESCRIPTION. Date this JD written/updated : Sep 11 (Updated Organisational Position April 2014) JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Pharmacy ATO Responsible to: Lead Procurement Pharmacy Technician Department & Base: BGH Pharmacy Date this JD written/updated : Sep 11 (Updated Organisational

More information

Band 7. Other incl Helpdesk AP, AR & Car Leasing Payroll. Band 5. Band 4. Band 3

Band 7. Other incl Helpdesk AP, AR & Car Leasing Payroll. Band 5. Band 4. Band 3 JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Job Reference Number: Financial Assistant (Financial Accounting) Band 5 Team Lead Finance Department, Newstead, Melrose

More information

The Prevention and Control of Infection Nurse (PCIN) is a key member of the Infection Control Committee (ICC) and Infection Control Team (ICT).

The Prevention and Control of Infection Nurse (PCIN) is a key member of the Infection Control Committee (ICC) and Infection Control Team (ICT). 1. JOB IDENTIFICATION Job Title: Prevention and Control of Infection Nurse (PCIN) Department(s): Infection Prevention and Control Team Job Holder Reference: SS767 No of Job Holders: 1 2. JOB PURPOSE The

More information

JOB DESCRIPTION. Paediatric Occupational Therapy Technical Instructor

JOB DESCRIPTION. Paediatric Occupational Therapy Technical Instructor JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Department(s): Job Holder Reference: Paediatric Occupational Therapy Technical Instructor Community Paediatrics and CAMHS (Children and Adolescent Mental

More information

JOB DESCRIPTION. Clinical Psychologist Principal, Adult Learning Disability

JOB DESCRIPTION. Clinical Psychologist Principal, Adult Learning Disability JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Clinical Psychologist Principal, Adult Learning Disability Department(s): Psychological Services Job Holder Reference: MHS301 No of Job Holders: 1 2. JOB

More information

Job Description. 3. To provide financial support to the Directors in respect of the monthly performance reviews.

Job Description. 3. To provide financial support to the Directors in respect of the monthly performance reviews. Job Description Job Title: Location: Grade: Reports to: Manages: Liaises with: Main Objective: Finance Manager Chelsea and Sutton Band 8a Head of Financial Management 1 4 direct reports Divisional/Directorate

More information

Golden Jubilee National Hospital NHS National Waiting Times Centre

Golden Jubilee National Hospital NHS National Waiting Times Centre Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800

More information

JOB SUMMARY FINANCE MANAGER, PLANNING AND MODELLING. 1. Finance Directorate

JOB SUMMARY FINANCE MANAGER, PLANNING AND MODELLING. 1. Finance Directorate JOB SUMMARY FINANCE MANAGER, PLANNING AND MODELLING 1. Finance Directorate NHS Education for Scotland (NES) is a Special Health Board. Our vision is Quality Education for a Healthier Scotland and our mission

More information

NHS EDUCATION FOR SCOTLAND. Educational Projects Manager - Autism. Psychology Directorate. NES Location Edinburgh or Glasgow

NHS EDUCATION FOR SCOTLAND. Educational Projects Manager - Autism. Psychology Directorate. NES Location Edinburgh or Glasgow NHS EDUCATION FOR SCOTLAND JOB DESCRIPTION - AGENDA FOR CHANGE 1. JOB DETAILS JOB REFERENCE JOB TITLE DEPARTMENT AND LOCATION Educational Projects Manager - Autism Psychology Directorate NES Location Edinburgh

More information

ILT Services Helpdesk Technician

ILT Services Helpdesk Technician Department of Information and Learning Technology (ILT) Reporting Relationships Responsible to: Responsible for: Desktop Support Team Leader Providing helpdesk support to second line level, maintaining

More information

1. GENERAL INFORMATION Job Title: IT Support Assistant (2)

1. GENERAL INFORMATION Job Title: IT Support Assistant (2) 1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision

More information

JOB DESCRIPTION. 4. DEPARTMENT: Primary Base: University Centre Shrewsbury (UCS) Secondary Base: Chester (University of Chester UoC)

JOB DESCRIPTION. 4. DEPARTMENT: Primary Base: University Centre Shrewsbury (UCS) Secondary Base: Chester (University of Chester UoC) JOB DESCRIPTION 1. JOB TITLE: LIS Assistant: Desktop and Audio-visual 2. HRMS REFERENCE NUMBER: HR15116 3. ROLE CODE: FINCITA 4. DEPARTMENT: Primary Base: University Centre Shrewsbury (UCS) Secondary Base:

More information

INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION

INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION REPORTING RELATIONSHIPS Responsible to: Learner Information Team Manager JOB PURPOSE You will be responsible for ensuring that the

More information

Information for Applicants

Information for Applicants Information for Applicants 1.0 Mission Statement of Southside Housing Association 1.1 At Southside Housing Association we care about place and community. 2.0 What does the Association Do? 2.1 Southside

More information

Programme Management Office Manager

Programme Management Office Manager Programme Management Office Manager Directorate: Finance Department: Finance Band: Band 7 Responsible To: Head of PMO Accountable To: Director of Finance Responsible For: None Job Summary Job Purpose The

More information

All CCG staff. This policy is due for review on the latest date shown above. After this date, policy and process documents may become invalid.

All CCG staff. This policy is due for review on the latest date shown above. After this date, policy and process documents may become invalid. Policy Type Information Governance Corporate Standing Operating Procedure Human Resources X Policy Name CCG IG03 Information Governance & Information Risk Policy Status Committee approved by Final Governance,

More information

Job Description. Line Management of a small team of staff administrating and managing patient and professional feedback and incidents.

Job Description. Line Management of a small team of staff administrating and managing patient and professional feedback and incidents. Job Description Job Title Pay Band Base Dept./Team Responsible to Accountable to Responsible for Complaints, Incidents and Governance Manager New Alderley House, Macclesfield Eastern Cheshire Clinical

More information

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION

BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES. Band 4 ICT Technician JOB DESCRIPTION BUSINESS SERVICES ORGANISATION - INFORMATION TECHNOLOGY SERVICES BAND 4 ICT Technician JOB DESCRIPTION POSTS: REPORTS TO: ACCOUNTABLE TO: LOCATION: BAND: Band 4 ICT Technician (a waiting list may also

More information

Candidate Information Pack

Candidate Information Pack Candidate Information Pack The Application Process Guidance for Completion of Application Form About NHS Greater Glasgow and Clyde NHS Scotland Summary Terms and Conditions for this position Job Description

More information

RECRUITMENT AND SELECTION CHARTER

RECRUITMENT AND SELECTION CHARTER RECRUITMENT AND SELECTION CHARTER Effective from: 17 January 2012 Review date: March 2014 Version/Reference: Document owner: Version 2 (HR12/03) Human Resources Section RECRUITMENT AND SELECTION CHARTER

More information

JOB DESCRIPTION. POST TITLE: GP Liaison Officer. RESPONSIBLE TO: Business Development Manager. REPORTING TO: Business Development Manager JOB PURPOSE:

JOB DESCRIPTION. POST TITLE: GP Liaison Officer. RESPONSIBLE TO: Business Development Manager. REPORTING TO: Business Development Manager JOB PURPOSE: JOB DESCRIPTION POST TITLE: GP Liaison Officer RESPONSIBLE TO: Business Development Manager REPORTING TO: Business Development Manager JOB PURPOSE: The post holder will be responsible for developing, planning

More information

JOB DESCRIPTION. Faculty Apprentice in Business Administration - STEM. Framework - Level 3 Diploma in Business Administration

JOB DESCRIPTION. Faculty Apprentice in Business Administration - STEM. Framework - Level 3 Diploma in Business Administration JOB DESCRIPTION Job Title: Grade: Faculty Apprentice in Business Administration - STEM Apprentice Framework - Level 3 Diploma in Business Administration Responsible to: Hours per week: Faculty Resource

More information

Scope: All employees. The principles apply to all workers, secondees, contractors, job applicants, customers and clients.

Scope: All employees. The principles apply to all workers, secondees, contractors, job applicants, customers and clients. Title: Equality and Diversity Policy Type: Policy Version: 2.1 Directorate : Workforce Aim: To develop and promote a culture where all individuals receive fair and equal treatment in all aspects of employment

More information

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the timetabled supervisor

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the timetabled supervisor JOB DESCRIPTION 1. JOB TITLE: Graduate Trainee 2. HR REFERENCE NUMBER HR14168 3. ROLE CODE: GTLR 4. DEPARTMENT: Learning and Information Services provides library, information and media services and therefore

More information

JOB DESCRIPTION. Specialist Community Practitioner School Nurse (Child and Family Health)

JOB DESCRIPTION. Specialist Community Practitioner School Nurse (Child and Family Health) JOB DESCRIPTION Title: Specialist Community Practitioner School Nurse (Child and Family Health) Band: Band 6 Location/Base: Designated Locality within the Trust Directorate/Dept.: Children s Provider Services

More information

Your Application and Our Recruitment Process

Your Application and Our Recruitment Process Your Application and Our Recruitment Process Please read this guidance carefully before you complete the application. Orkney Islands Council s Equal Opportunities Policy means that we want to ensure that

More information

Equality, Diversity and Inclusion Policy

Equality, Diversity and Inclusion Policy Equality, Diversity and Inclusion Policy Version #: Date: Summary of Changes Version 5 Version 4 Version 3 Version 2 September 2010 Slight amendments in light of Equality Act Version 1 September 2009 (changed

More information

Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust Meeting the Public Sector Equality Duties Summary Statement May 2015

Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust Meeting the Public Sector Equality Duties Summary Statement May 2015 Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust Meeting the Public Sector Equality Duties Summary Statement May 2015 1.0 Introduction 1.1 At RBCH, we recognise that equality means treating

More information

JOB DESCRIPTION. Information Governance Manager

JOB DESCRIPTION. Information Governance Manager JOB DESCRIPTION POST TITLE: Information Governance Manager DIRECTORATE: ACCOUNTABLE TO: BAND: LOCATION: CSS Head of Information Governance 8a CSS Job Purpose The Information Governance Manager will ensure

More information

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office JOB DESCRIPTION 1. JOB TITLE: Assistant Procurement Officer 2. REFERENCE NUMBER: HR13297a 3. ROLE CODE: APOBO 4. DEPARTMENT: Chief Financial Officer/Bursar s Office 5. ORGANISATION CHART: Chief Financial

More information

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant 2. HRMS REFERENCE NUMBER: HR14132 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: Institute of Medicine (IoM) 5. ORGANISATION CHART: Reports to the Institute

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

Equality & Diversity Policy

Equality & Diversity Policy Equality & Diversity Policy Version Number: V.2 Name of originator/author: Name of responsible committee: Name of executive lead: Date V1 issued: November 2012 Last Reviewed: June 2014 Next Review date:

More information

ST JOSEPH S HOSPICE JOB DESCRIPTION Helpdesk Support

ST JOSEPH S HOSPICE JOB DESCRIPTION Helpdesk Support BAND: Band 4 ST JOSEPH S HOSPICE JOB DESCRIPTION Helpdesk Support REPORTS TO: ACCOUNTABLE TO: Head of IT Head of IT JOB PURPOSE The Helpdesk Support role is responsible for providing primarily 1st and

More information

JOB DESCRIPTION. RESPONSIBLE TO: Assistant Director Integrated Care Head of Pharmacy and Medicines Management

JOB DESCRIPTION. RESPONSIBLE TO: Assistant Director Integrated Care Head of Pharmacy and Medicines Management JOB DESCRIPTION JOB TITLE: BAND: LOCATION: REPORTING TO: Prescribing Support Assistant Temporary/Secondment Opportunity (for 12 months in the first instance with the possibility of an extension) Band 4

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Web Design and Digital Marketing E Commerce Associate

Web Design and Digital Marketing E Commerce Associate Web Design and Digital Marketing E Commerce Associate Circa 18k pro-rata Full time, fixed term contract until 31 st May 2015 The Role: Your task will be to take ownership of this challenging and demanding

More information

Chest Heart & Stroke Scotland Health Information Manager Job Description

Chest Heart & Stroke Scotland Health Information Manager Job Description Chest Heart & Stroke Scotland Job Description Position: Responsible to: Contacts: (Internal) Contacts: (External) Location: Head of Advice & Information Director of Advice & Support Director of Public

More information

1.3 This policy supports the NHSBSA s values and behaviours, particularly respect for our staff and customers.

1.3 This policy supports the NHSBSA s values and behaviours, particularly respect for our staff and customers. HR policy Equality and Diversity 1. Policy statement 1.1 The NHS Business Services Authority (NHSBSA) values the diverse nature of its customers and workforce, and is committed to equality of opportunity

More information

Sickness Absence and Attendance Policy CONTROLLED DOCUMENT. Sickness Absence and Attendance Policy CLASSIFICATION: Human Resources PURPOSE:

Sickness Absence and Attendance Policy CONTROLLED DOCUMENT. Sickness Absence and Attendance Policy CLASSIFICATION: Human Resources PURPOSE: Sickness Absence and Attendance Policy CONTROLLED DOCUMENT CATEGORY: Sickness Absence and Attendance Policy CLASSIFICATION: Human Resources PURPOSE: To set out the principles and framework for absence

More information

DORSET CLINICAL COMMISSIONING (CCG) WORKFORCE LEAD - DEVELOPMENT BAND 7. Poole, with requirement for some travel across Dorset

DORSET CLINICAL COMMISSIONING (CCG) WORKFORCE LEAD - DEVELOPMENT BAND 7. Poole, with requirement for some travel across Dorset DORSET CLINICAL COMMISSIONING (CCG) WORKFORCE LEAD - DEVELOPMENT BAND 7 POST DETAILS Post Title: Directorate: Work Base: Reports to: Accountable to: Workforce Lead - Development Engagement and Development

More information

JOB DESCRIPTION. Service Manager. This Post. Admin and clerical staff. Senior Audiologists. Audiologists. Associate Practioner.

JOB DESCRIPTION. Service Manager. This Post. Admin and clerical staff. Senior Audiologists. Audiologists. Associate Practioner. JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Department(s): Clinical Lead - Audiology Service Manager Job Holder Reference: PTB172 No of Job Holders: 1 2. JOB PURPOSE A experienced practitioner with

More information

INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK

INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK INFORMATION GOVERNANCE OPERATING POLICY & FRAMEWORK Log / Control Sheet Responsible Officer: Chief Finance Officer Clinical Lead: Dr J Parker, Caldicott Guardian Author: Associate IG Specialist, Yorkshire

More information

YM98 Director of Finance and. Resources Application Pack

YM98 Director of Finance and. Resources Application Pack YM98 Director of Finance and Resources Application Pack Thank you for your interest in the post of Director of Finance and Resources The information within this application pack is designed to give you

More information

Further Particulars NEACO Project Manager AT10251

Further Particulars NEACO Project Manager AT10251 \ Further Particulars NEACO Project Manager AT10251 The University of Cambridge The University of Cambridge is one of the world s leading Universities, with an outstanding reputation for academic achievement

More information

Equality Delivery System EDS2

Equality Delivery System EDS2 Equality Delivery System EDS2 Introduction In November 2013 NHS England issued the updated Equality Delivery System (EDS2) designed to be slimmer and more flexible. The system has been simplified and two

More information

PARTNERSHIP AGREEMENT

PARTNERSHIP AGREEMENT PARTNERSHIP AGREEMENT Department for Teacher Development The Partnership Agreement is a working document that can be used to guide and inform the contributions of each partner, and help to support coherent

More information

www.gdc-uk.org Standards for Education Standards and requirements for providers of education and training programmes

www.gdc-uk.org Standards for Education Standards and requirements for providers of education and training programmes www.gdc-uk.org Standards for Education Standards and requirements for providers of education and training programmes November 2012 GDC Standards for Education The Standards for Education and the requirements

More information

EAST SURREY COLLEGE EQUALITY SCHEME

EAST SURREY COLLEGE EQUALITY SCHEME EAST SURREY COLLEGE EQUALITY SCHEME EQUALITY OUR COMMITMENT East Surrey College is committed to ensuring the fair treatment of all its staff, established and sessional, support and care workers, volunteers,

More information

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater

More information

Equality & Diversity (Policy & Guidance)

Equality & Diversity (Policy & Guidance) Equality & Diversity (Policy & Guidance) Publication Scheme Y/N Can be published on Force Website Department of Origin Human Resources (HR) Policy Holder Head of Community Engagement Unit (CEU) Author

More information

Version Number Date Issued Review Date V1 25/01/2013 25/01/2013 25/01/2014. NHS North of Tyne Information Governance Manager Consultation

Version Number Date Issued Review Date V1 25/01/2013 25/01/2013 25/01/2014. NHS North of Tyne Information Governance Manager Consultation Northumberland, Newcastle North and East, Newcastle West, Gateshead, South Tyneside, Sunderland, North Durham, Durham Dales, Easington and Sedgefield, Darlington, Hartlepool and Stockton on Tees and South

More information

HR Administrative Partner EHA1048-0516. Fixed Term Full Time for up to 12 months (Maternity cover)

HR Administrative Partner EHA1048-0516. Fixed Term Full Time for up to 12 months (Maternity cover) It is important to note that this job description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of

More information

TRUST BOARD TB(16) 85. Medical Appraisal and Revalidation: Annual Board Report 2015/16

TRUST BOARD TB(16) 85. Medical Appraisal and Revalidation: Annual Board Report 2015/16 TRUST BOARD TB(16) 85 Title: Action: Medical Appraisal and Revalidation: Annual Board Report 2015/16 FOR DECISION Meeting: 14 September 2016 Purpose: Medical Revalidation was launched by the General Medical

More information

JOB DESCRIPTION. Job Reference number (coded):

JOB DESCRIPTION. Job Reference number (coded): Job Title: HR Business Support Manager Reporting To: Head of HR Business Services Department(s)/Location: Human Resources (HQ) Job Reference number (coded): 1. JOB PURPOSE To lead and develop the HR Business

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

Insert CCG Logo. Flexi Time Scheme

Insert CCG Logo. Flexi Time Scheme 1 Insert CCG Logo Flexi Time Scheme Review Circulation Application Ratification Author Minor Amendments Supersedes Title 1 DOCUMENT CONTROL PAGE Flexi Time Scheme All previous CCG Flexi Time Policies

More information

Northern Ireland Social Care Council. Job Description

Northern Ireland Social Care Council. Job Description Northern Ireland Social Care Council Job Description Post: Location: Band: Reporting to: Responsible to: Head of Workforce Development Northern Ireland Social Care Council, 7 th Floor, Millennium House,

More information

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers. JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:

More information

Cambridge Judge Business School Further particulars

Cambridge Judge Business School Further particulars Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: JUNIOR SYSTEMS ADMINISTRATOR IT MANAGER Background Cambridge Judge Business School (CJBS) has grown significantly in recent years,

More information

Supporter Care Administrator Recruitment Pack

Supporter Care Administrator Recruitment Pack Supporter Care Administrator Recruitment Pack About Us CBM UK CBM is the largest charity dedicated to disability work in the world s poorest countries, supporting around 30 million people globally each

More information

JOB DESCRIPTION. Grade: 6. Head of Careers, Advice and Guidance. Hours per week: 21.6. Main Purpose of the Role

JOB DESCRIPTION. Grade: 6. Head of Careers, Advice and Guidance. Hours per week: 21.6. Main Purpose of the Role JOB DESCRIPTION Job Title: Careers Advisor Grade: 6 Responsible to: Head of Careers, Advice and Guidance Hours per week: 21.6 Main Purpose of the Role Provide careers education and guidance to customers.

More information

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11

Equality and Diversity Policy. Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Equality and Diversity Policy Author: Deputy Director of HR Version Number: V.2.00 Date: 27/01/11 Approval and Authorisation Completion of the following signature blocks signifies the review and approval

More information

Golden Jubilee National Hospital NHS National Waiting Times Centre

Golden Jubilee National Hospital NHS National Waiting Times Centre Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800

More information

JOB DESCRIPTION. Hours: 37.5 hours per week, worked Monday to Friday

JOB DESCRIPTION. Hours: 37.5 hours per week, worked Monday to Friday JOB DESCRIPTION Job Title: Head of Business Continuity & Risk Band: Indicative Band 8b Hours: 37.5 hours per week, worked Monday to Friday Location: Accountable to: Tatchbury Mount, Calmore, Southampton

More information

JOB DESCRIPTION. 1. JOB TITLE: LIS Graphic Design Manager 2. HRMS REFERENCE NUMBER: HRMS/13338 3. ROLE CODE: GDMGRLIS

JOB DESCRIPTION. 1. JOB TITLE: LIS Graphic Design Manager 2. HRMS REFERENCE NUMBER: HRMS/13338 3. ROLE CODE: GDMGRLIS JOB DESCRIPTION 1. JOB TITLE: LIS Graphic Design Manager 2. HRMS REFERENCE NUMBER: HRMS/13338 3. ROLE CODE: GDMGRLIS 4. DEPARTMENT: Learning and Information Services 5. ORGANISATION CHART: 6. JOB PURPOSE:

More information

Performance Management and Service Improvement Directorate. Programme Manager: Unscheduled Care. Assistant Director for Unscheduled Care.

Performance Management and Service Improvement Directorate. Programme Manager: Unscheduled Care. Assistant Director for Unscheduled Care. Page 1 of 8 Performance Management and Service Improvement Directorate Job Description Job Title: Band: Reports to: Location: Programme Manager: Unscheduled Care 8B ( 45,707-56,504 per annum) Assistant

More information

Performance and Development Review and Pay Progression Policy

Performance and Development Review and Pay Progression Policy Performance and Development Review and Pay Progression Policy To receive this document in large print, Braille, audio or a language other than English, please contact the Corporate Diversity Team on 01375

More information

Golden Jubilee National Hospital NHS National Waiting Times Centre

Golden Jubilee National Hospital NHS National Waiting Times Centre Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800

More information

Equality & Diversity Policy

Equality & Diversity Policy A -01 Equality & Diversity Policy Page 1 of 11 Local Care Direct Equality & Diversity Policy A-01 Accountable person: Associate Director HR & Training Next review date: February 2015 Version: 7.1 POLICY

More information

2.1 This scheme is designed to ensure that the College meets its legal duties in relation to all the stipulated equality strands.

2.1 This scheme is designed to ensure that the College meets its legal duties in relation to all the stipulated equality strands. Equality Duty The Equality Act 2010 (Specific Duties) regulations 2011 came into force in September 2011. The specific duties support the new public sector Equality Duty which was introduced under Section

More information

Equality & Diversity Strategy

Equality & Diversity Strategy Equality & Diversity Strategy April 2014 - March 2017 1 Contents Foreword 1. Introduction. 2. Organisational context. 3. Communities we serve. 4. The Equality Delivery System. 5. Our Equality Objectives.

More information

FACULTY OF BUSINESS AND LAW

FACULTY OF BUSINESS AND LAW FACULTY OF BUSINESS AND LAW Department of Politics and Public Policy Senior Lecturer in Project Management Full Time, Permanent Grade G: 36,672-46,414 per annum The Faculty of Business and Law wishes to

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

JOB DESCRIPTION. The role holder will be required to develop codes in response to on-going project development and evaluation.

JOB DESCRIPTION. The role holder will be required to develop codes in response to on-going project development and evaluation. JOB DESCRIPTION 1. JOB TITLE: Senior Web Developer 2: HRMS REFERENCE NUMBER: HR14144 3. ROLE CODE: WEBDEVHSC 4. DEPARTMENT: Health and Social Care 5. ORGANISATION CHART: Reports to the Head of Department

More information

School of Engineering and Sustainable Development

School of Engineering and Sustainable Development FACULTY OF TECHNOLOGY School of Engineering and Sustainable Development Lecturer (VC2020) in Engineering Science and Mathematics Full Time, Permanent Grade F: Salary Range 32,277-35,256 We are seeking

More information

JOB DESCRIPTION. Dean of International Office. Head of Operations, International Office. Deputy Director of International Office

JOB DESCRIPTION. Dean of International Office. Head of Operations, International Office. Deputy Director of International Office JOB DESCRIPTION 1. JOB TITLE: International Officer (Maternity cover) 2. HRMS REFERENCE NUMBER: HRMS/12040 3. ROLE CODE: INOIO 4. DEPARTMENT: International Office The International Office is a central

More information

JOB DESCRIPTION. 1. JOB TITLE: Information Security Officer. 4. DEPARTMENT: Learning and Information Services (LIS)

JOB DESCRIPTION. 1. JOB TITLE: Information Security Officer. 4. DEPARTMENT: Learning and Information Services (LIS) JOB DESCRIPTION 1. JOB TITLE: Information Security Officer 2. HRMS REFERENCE NUMBER: HRMS/13152 3. ROLE CODE: FINCIO 4. DEPARTMENT: Learning and Information Services (LIS) 5. ORGANISATION CHART: The post

More information

ADMINISTRATION SERVICES MANAGER

ADMINISTRATION SERVICES MANAGER JOB DESCRIPTION TITLE: LOCATION: DEPARTMENT: REPORTING TO: RESPONSIBLE FOR: ADMINISTRATION SERVICES MANAGER Highgate Private Hospital General Operations General Operations Manager Outpatients Administration,

More information

8. To ensure the accurate use of all pharmacy computer systems and to record all issues, receipts and returns of medicines.

8. To ensure the accurate use of all pharmacy computer systems and to record all issues, receipts and returns of medicines. JOB DESCRIPTION JOB TITLE PAY BAND DIRECTORATE / DIVISION DEPARTMENT BASE RESPONSIBLE TO ACCOUNTABLE TO RESPONSIBLE FOR Student Pharmacy Technician Band 4 (1st year 70% of top point on band 4, 2 nd year

More information

JOB DESCRIPTION. 1. JOB TITLE: Informatics Centre Software Developer (Customer Service)

JOB DESCRIPTION. 1. JOB TITLE: Informatics Centre Software Developer (Customer Service) JOB DESCRIPTION 1. JOB TITLE: Informatics Centre Software Developer (Customer Service) 2. ROLE CODE: SDCSIS 3. DEPARTMENT: Informatics Centre - part of the Department of Computer Science and Information

More information

Should you wish to have an informal discussion with regards to the role please contact Pete Crewe on 01743 454900.

Should you wish to have an informal discussion with regards to the role please contact Pete Crewe on 01743 454900. October 2014 Dear Applicant Vacancy IT SUPPORT ASSISTANT Thank you for your enquiry re the above post. I have pleasure in enclosing the following application pack: Job Description and Person Specification

More information

JOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich

JOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich JOB DESCRIPTION PART A: JOB DETAILS JOB TITLE: AFC BAND: T&T Security and Resilience Manager 8a HOURS: 37.5 DIRECTORATE: DEPARTMENT: REPORTING TO: BASE: IM&T Technology and Telecommunications Head of T&T

More information

APPLICATION FORM. Personal details. Surname or Family Name. Employer s Address & Postcode. Do you hold a current driving licence?

APPLICATION FORM. Personal details. Surname or Family Name. Employer s Address & Postcode. Do you hold a current driving licence? APPLICATION FORM Personal details Post Applied For Personal Nursing Assistants Surname or Family Name First Name(s) Other names Home Address & Postcode Home Tel No Mobile No Daytime Tel No Email Address

More information

2. Diversity is about understanding, recognising, respecting and valuing differences.

2. Diversity is about understanding, recognising, respecting and valuing differences. Acas EQUALITY AND DIVERSITY POLICY Underlying Principle 1. Everyone is different and has something unique to offer. Acas wants to respect and understand these differences and to make the most of everyone

More information

EQUALITY AND DIVERSITY POLICY

EQUALITY AND DIVERSITY POLICY Equality and Diversity Policy V1.2 Final 2015 33 30 EQUALITY AND DIVERSITY POLICY Author: Date of Release: 08 September 2015 Version No. & Status: V1.2 Final 2015 11 30 Approved By: Executive Management

More information

FACULTY OF HEALTH AND LIFE SCIENCES

FACULTY OF HEALTH AND LIFE SCIENCES FACULTY OF HEALTH AND LIFE SCIENCES School of Applied Social Sciences Lecturer (VC2020) in Criminology and Criminal Justice (two posts) Full-time, Permanent Grade F: Salary Range 32,277-35,256 The Division

More information

To plan and facilitate transformational change in the way that people are managed within the Trust.

To plan and facilitate transformational change in the way that people are managed within the Trust. JOB TITLE: BAND: BASE: RESPONSIBLE TO: ACCOUNTABLE TO: Assistant Director of Organisational Development TBA XX Deputy Director of HR and OD Deputy Director of HR and OD JOB SUMMARY To lead, develop and

More information

This Policy supersedes the following Policy, which must now be destroyed :

This Policy supersedes the following Policy, which must now be destroyed : Document Title Reference Number Lead Officer Author(s) (name and designation) Ratified by Removable Media: Data Encryption Policy NTW(O)30 Lisa Quinn Executive Director of Performance and Assurance Sue

More information

Ref.: CA-ICT-FGIII-2015

Ref.: CA-ICT-FGIII-2015 Ref.: CA-ICT-FGIII-2015 JOB PROFILE 1. Job Framework Job Title: Job Location: ICT Helpdesk Assistant Vienna, European Union Agency for Fundamental Rights (FRA), Administration Department Area of activity:

More information

61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations.

61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Job description Job Title: Location: Network Services Engineer 61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Grade: APT&C 34-37 Staff will normally

More information

Business Insights Analyst

Business Insights Analyst Business Insights Analyst Job Description College Context Havering is a large college of Further and Higher Education. It offers provision in a wide range of vocational areas to its local community of

More information

Work Experience Policy. Sue Ellis Director of Workforce. Final. 9 March March April April 2019

Work Experience Policy. Sue Ellis Director of Workforce. Final. 9 March March April April 2019 Work Experience Policy Author (s) Corporate Lead Eilidh MacDonald Leeds Community Healthcare NHS Trust Sue Ellis Director of Workforce Document Version Date approved by Joint Negotiating Consultative Forum

More information

MANAGEMENT OF POLICIES, PROCEDURES AND OTHER WRITTEN CONTROL DOCUMENTS

MANAGEMENT OF POLICIES, PROCEDURES AND OTHER WRITTEN CONTROL DOCUMENTS MANAGEMENT OF POLICIES, PROCEDURES AND OTHER WRITTEN CONTROL DOCUMENTS Document Reference No: Version No: 6 PtHB / CP 012 Issue Date: April 2015 Review Date: January 2018 Expiry Date: April 2018 Author:

More information

Working Together. Equalities, Diversity and Inclusion Policy. August Uncontrolled Copy. Equalities, Diversity and Inclusion Policy

Working Together. Equalities, Diversity and Inclusion Policy. August Uncontrolled Copy. Equalities, Diversity and Inclusion Policy Working Together Equalities, Diversity and Inclusion Policy Equalities, Diversity and Inclusion Policy August 2011 Borders College 2/9/2011 1 Working Together 1. Introduction We are committed to the principles

More information