Technical Project Manager JOB DESCRIPTION

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1 JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical Project Manager is a key leadership role and works collaboratively with customers (business units) and the systems development partner(s) to identify, build and deploy innovative solutions. These solutions will include improved business processes, existing system functionality enhancements or new systems or technology. This will be achieved through effective project team leadership and the application of a project management methodology to ensure delivery and deployment of the project objectives. This role has a major contribution to the successful implementation of Statewide s Strategic Plan including: Leadership and management in the delivery, deployment and budget of project objectives Management of the progress reporting and communication with project governance and steering committees Oversight of effective project risk management Management of change management strategy establishment and implementation Oversight and day to day management of all project related contracts with Statewide s IT business partners The Technical Project Manager is accountable at any one time for business projects which may have a value in excess of $50,000 and/or significant impact to the business. KEY RESULT AREAS The incumbent will be expected to meet specific key performance indicators within each of these Key Result Areas: On time delivery of approved and agreed project deliverables Delivery of approved project deliverables within agreed project budget Deployment to meet or exceed approved project outcomes Establishment and maintenance of relevant business process metrics Timely and accurate reporting of project progress metrics Integration with ICT, system and software integration management Page 1 of 5

2 DETAILED RESPONSIBILITIES* Define effective project plans by liaising between customers and the systems development partner(s) to achieve the customers business unit s strategic objectives Utilise project management tools and methodologies to deliver approved project outcomes, accurately and regularly maintain project logs and registers, report accordingly, and support project stage and exception reporting Define the business and project resourcing requirements for projects Report all matters of significance affecting Statewide s project objectives to the project governance or project steering committees in a timely manner Define and update the planning and documentation of all key project aspects including: o Preparation of risk management plans o Definition of detailed implementation plans o Definition and development of system and UAT test scripts o Definition and development of training and staff development plans o Definition and completion of capacity and performance testing o Testing of business processes and procedures to support the business functions Coordinate the development and delivery of implementation support strategies including implementation impact monitoring, effective management of system documentation, maintenance of documentation library, and preparation of system specific Help Desk support and training Define business process reengineering and system integration by collaborating with the various stakeholders including allocated project resources and systems development partner(s) in design reviews and requirements traceability, determining test environment requirements, and conducting acceptance test planning Establish an in depth understanding of and documents exiting business processes, and establish business process metrics Diagnose and resolve systems or business process problems effectively by identifying and communicating opportunities for operational improvement Define system configuration and system administration processes, develops business rules for system configuration and data migration including data quality improvements, and defines security levels and user profiles Support project post implementation activities Utilise effective communication skills to contribute to effective and positive relationships between Statewide staff, team members, suppliers, and external customers Provide leadership in effective problem solving behaviours Participate in all required meetings, planning sessions, performance reviews, training sessions, and team development activities Any other relevant duties as required *These responsibilities are subject to revision in accordance with the changing requirements of the organisation. Page 2 of 5

3 Other Activities Operate within all of Statewide s Policies and Procedures, Compliance and Risk Standards, and the Vision and Values Statements Responsible and accountable for managing risks and monitoring their respective control environments within their areas of responsibility Actively contribute to and implement the performance management and development process Comply with OHS&W legislation by working within the StatewideSafe Safety Management System Uphold Sustainability principles and work within relevant guidelines Operate within Statewide s Quality Management System *These responsibilities are subject to revision in accordance with the changing requirements of the organisation. Page 3 of 5

4 PERSON SPECIFICATION ESSENTIAL MINIMUM REQUIREMENTS Knowledge and experience: Skills: Substantial experience in project management, ideally with significant exposure to software development, IT infrastructure or business process improvement projects; demonstrated by at least 5 years relevant experience Proven ability to analyse complex problems, identify critical issues and develop strategies for delivering solutions Strong results orientation and a proven track record of delivering major projects on time, on budget and to required quality standards Proven ability to work as a team player within multifunctional and multidisciplinary teams, sharing knowledge, contributing proactively to achieving team goals and providing coaching and guidance to less experienced team members Experience in managing teams and providing direction and guidance on local level HR issues as they arise Experience with User Acceptance Testing processes Substantial experience in the direct supervision of project staff Exposure to the negotiating and management of business partner contracts Demonstrated experience in the development and delivery of training material to system users and staff Awareness of the function of the administration systems used and other IT software and hardware platforms A sound understanding of superannuation, financial industry and products available in the market place Experience in superannuation or related financial services industry Well developed project management skills Business Analysis skills Highly developed written and verbal communication skills including the ability to present complex topics to project governance, project steering committees and other stakeholder groups Strong skills in Microsoft products including Outlook, Excel, MS Project and Word Strong problem solving skills Ability to successfully negotiate and determine project deliverables Strong interpersonal and negotiation skills Page 4 of 5

5 Educational / vocational qualifications: Formal qualifications in project management or a relevant field or equivalent experience Practitioner in at least one recognised project management methodology, eg Prince2 SPECIAL CONDITIONS Based at 211 Victoria Square, Adelaide, South Australia. National Police Clearance required. Out of hours work may be required. P&C Use Only: Amendment Record Version Number Amendment Amended by Date 1.0 NEW Senior P&C Advisor 17/12/15 Page 5 of 5

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