Technology Delivery Co Ordinator

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1 Technology Delivery Co Ordinator Information Package Full Time Technology Delivery Co Ordinator (IT Project & Service Desk Co Ordinator) The Sydney Anglican Schools Corporation caters for the academic, spiritual and pastoral needs of over 13,000 students in NSW, ranging in age from four to eighteen years. Currently operating 19 independent schools, the Corporation provides education of the highest quality delivered in a nurturing, caring, Christian environment. The Technology Delivery Co Ordinator focuses on the day to day co ordination of service and project resources from the administrative, material and human perspectives within the technology department. The following knowledge and skills should be used as a guide in determining a person s suitability for this position: Required: Experience in the management of IT Projects Ability to manage multiple small to medium size projects at the same time Ability to communicate Ability to relate to people Ability to construct project scopes, risk and change management plans Ability to write concise reports Class C drivers License Desirable knowledge and skills: Technical background in the Information Technology Industry Experience in the Co Ordination of an IT Service Desk Note: Graduates in the project management field will be strongly considered for the role. What to expect on a day to day basis: Communicating with stakeholders on the status of projects Writing project scopes, change and risk management plans Liaising with suppliers, Techs, Engineers and other personnel to deliver projects according to their deliverables Co ordinating the workflow of the Techs and Engineers Scheduling and prioritizing tasks and projects Writing briefings and reports Page 1

2 Sydney Anglican Schools Corporation Group Office Position Description Mission To provide affordable quality Christian education Vision Serving Christ by equipping students for His world Group Office Values The SASC Group Office is in the business of enabling our schools. We aim to be a Christ like people. Our values are: 1. Accuracy & timeliness 2. Ownership of outcomes 3. Improvement 4. Courtesy Position Title: Technology Delivery Co Ordinator Employee Name: Department: Responsible to: Key working relationships: Position Purpose: Position s level of authority: Key Challenges Technology Services Chief Technology Officer Group Office IT Team, School Staff, Group Office Staff, Vendors The Technology Delivery Co Ordinator focuses on the day to day co ordination of service and project resources from the administrative, material and human perspectives within the technology department. Ensuring projects are delivered to agreed outcomes and day to day service is provided to clients in a satisfactory and timely fashion. Page 2

3 KPI # 1 Project Co Ordination General Description General Performance Indicators Specific Goals or Targets General management of projects. Focus on meeting project commitments, including communication with school staff, SASC IT staff, suppliers, contractors, CTO etc. Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary. Identify project risks and report them in a timely fashion to the CTO. Track expenses against allocated project budgets, and report situation in weekly reports to CTO. Ensure school Principals and/or their Delegates are kept up to date on the status of their respective school projects. Ensure that the CTO is kept informed of any risks, delays to completion, resource and any other general issues on projects. A full broken down programme (school) by project report is provided to the CTO each week. This will include a summary of project progress to date, current completion status and tracking, constraints, resource workload, budget, risks and communication with the school. SASC and school human resources are kept accountable for their projects, and are being encouraged to stay to the scheduled programme of works. Detailed scopes of work, acceptance test, change and risk plans are drawn up for major projects. Requisition supplier invoices for payment for approval of the CTO. Communication and follow through with vendors and consultants occurs, to ensure that materials and other resources are delivered on time. Page 3

4 KPI # 2 Service Desk Co Ordination General Description General Performance Indicators Specific Goals or Targets User requests are being responded to. Responsibility for managing the workflow and communications of the Service Desk. Technicians are being encouraged to move their service desk tickets along in a timely fashion. Appropriate categories and priorities are developed and assigned to jobs. Weekly workflow reports are developed and presented to the CTO, and the Principal/Delegate on a school by school basis. Page 4

5 KPI # 3 Professional Conduct Excellent communication and interpersonal skills KPI S Description Performance Indicators Act in a professional manner at all times when dealing with Staff, Students & Parents. Provide service that respects and protects the rights of users, and maintains their privacy and confidentiality. Maintain an open and effective communication style. the operations of the SASC and Schools Positive feedback on support is received from the SASC Community. KPI # 4 Teamwork and communication Demonstrated ability to participate as an active team member consistent with the philosophy and policies of SASC/College. KPI S Description Performance Indicators Be aware of, and practice according to, the organisation s mission, objective core values. SASC s mission, objective and core values. Consistent communication in line with SASC s mission, objectives and core values KPI #5 Continuous Improvement Commitment to ensuring quality services are delivered to the Corporation through regular improvement activities. KPI S Description Performance Indicators Participate in quality improvement programs and other organisational activities relevant to this position. Participate in training arranged by Group Office IT Team as required. Demonstrated contribution in quality improvement programs and other organisational activities relevant to this position and/or all staff. Skills continuing to improve in prescribed KPI s. Page 5

6 KPI #6 Work, Health & Safety Workers have responsibilities under the WHS legislation to take reasonable care for their own and others health and safety while at work Workers must take reasonable care for their own health and safety while at work worker responsibilities under the WHS legislation regarding themselves Workers must take reasonable care that their acts or omissions do not adversely affect the health and safety of other persons worker responsibilities under the WHS legislation regarding others Comply, so far as reasonably able, with any reasonable instruction given that allows the SASC/College to comply with the model WHS Act and model WHS Regulations Compliance with instructions given by persons with delegated authority that relate to WHS legislation Cooperate with any reasonable SASC/College policy or procedure that relates to work health or safety that has been notified to workers. Compliance with known SASC/College policies, guidelines and procedures Page 6

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