Skype for Business 2015 Skype for Business is IM, calling, video calling, sharing and collaboration all rolled into one package.

Transcription

1 Skype fr Business 2015 Skype fr Business is IM, calling, vide calling, sharing and cllabratin all rlled int ne package. Quick Tur Here's what the main page f the app lks like. When yu hver ver a cntact's picture, a quick menu appears. If yu click the IM buttn, yu'll get the cnversatin windw. TIP Yu can als just duble-click a cntact's picture t pen the cnversatin windw and start an IM. 1

2 Add a Cntact Using Search Here s the quick way t add a cntact. 1. In the search bx n the Cntacts view f the Skype fr Business main windw, type a name, IM address, r desk phne number if they are in yur rganizatin. As yu type, search results will start appearing belw the search bx, and the tabs will change frm Grups, Status, Relatinships, and New, (as shwn in the fllwing image) t My Cntacts. 2. If the persn r grup yu're searching fr is in yur rganizatin, keep the My Cntacts tab selected, which is the default. When My Cntacts is selected, Skype fr Business searches in yur rganizatin's address bk. NOTE Yur administratr enables r disables the ptinal Skype Directry search feature in accrdance with yur rganizatin's search plicy. If yu dn't see a Skype Directry tab yu wn't be able t search fr Skype users. 3. When yu see the listing fr the persn yu want t add, pint at their picture r picture display area. If they are in yur rganizatin (My Cntacts), and yu want t add them t ne f yur grups, click Mre Optins, and then chse Add t Cntacts List and select ne f yur grups, r chse Add t Favrites. Add a Skype Cntact n Skype fr Business 1. Frm Skype fr Business, click Add a Cntact -> Add a Cntact Nt in My Organizatin. 2. Frm the list f available cntact prviders, select Skype. 2

3 3. In the IM Address field, enter the Micrsft accunt f the Skype user yu wish t add. Nte: Be sure t use their Micrsft accunt address, nt their Skype ID. If their MSA has a dmain enter their MSA as-is. Example: jesmith@utlk.cm. If their MSA is NOT in ne f the 3 dmains listed abve, use frmat user(dmainname.cm)@msn.cm. Example: if the MSA f yur Skype user is janede@gmail.cm, enter janede(gmail.cm)@msn.cm. 4. Ask yur Skype cntact t accept yur cntact request r t add yu t their cntact list. Until he r she als adds yu as a cntact, yu will nt be able t cmmunicate and their presence will shw as Offline. Nte: At present, Skype fr Business users can nly cnnect with Skype fr Windws (desktp), Skype mdern client (included in Windws 8 / 8.1) and Skype fr Mac OS X, but Skype shuld begin supprting additinal platfrms sn. Start an IM Cnversatin 1. T find the persn yu want t send an instant message t, d ne f the fllwing: Hver ver their picture in the Cntacts list, and click the IM buttn. Duble-click anywhere n their cntact listing. Right-click their listing, and select Send an IM. 2. Type yur message at bttm f the cnversatin windw. (Optinal) T send a file r an image, d ne f the fllwing: Drag and drp a saved file int the text input area. Cpy and paste a saved file r any image frm an Office prgram int the text input area. 3

4 (Optinal) T add an emticn, change the fnt, r mark the message as Imprtant, d any f the fllwing: Add an emticn by clicking the Emticn icn and then clicking the emticn yu want t add. Change the fnt r fnt size by clicking the Mre ptins (ellipsis) buttn. Mark yur message as high-pririty by clicking the Imprtance icn. Send a file by clicking the paperclip and brwsing t the file yu want t send. 3. Press Enter n yur keybard t send the message. Send an instant message t several peple at nce T start an IM cnversatin with mre than ne f yur cntacts, d the fllwing: Press and hld the Shift key fr multiple adjacent cntacts r the Ctrl key fr multiple nnadjacent cntacts while yu click the listing fr each persn. Then, right-click and select Send an IM, type yur message at the bttm f the cnversatin windw, and press Enter. Yur message will g t all the peple yu ve selected. Send an instant message t a grup Right-click the grup name in yur Cntacts list, click Send an IM, type yur message, and then press Enter. Yur message will g t all grup members. Respnd t an incming message alert When smene starts a new IM cnversatin with yu, an alert pps up n yur screen. D ne f the fllwing: T see the message, click anywhere n the tast ntificatin. T write back, type in the text input area, and then press Enter n yur keybard. T reject the message, click Ignre. The message ges t yur Outlk inbx, if yu use Outlk. Make and Receive a Skype fr Business Vide Call All yu need is a camera and yur cmputer s speakers and micrphne. Yu can als use a headset if yur cmputer desn t have a built-in audi device. 1. Open Skype fr Business, and either find a cntact in yur Cntacts list r type a name in the search bx t find the persn yu re lking fr. 4

5 2. Pint t the cntact s picture, and click the Vide icn. A tast alert pps up n yur cntact s screen, which they can use t accept r ignre yur request. 3. If the vide call is accepted, the cnversatin windw expands t display the vide. Use the views and cntrls, such as mute/unmute, as needed. 4. At any time, yu can d any f the fllwing: T end the call, clse the windw, r click the hang up buttn. T stp shwing yur vide, pint t the camera icn, and click End Vide. The audi will cntinue. Use vide cntrls and views In the cnversatin windw, chse a view by clicking Pick a Layut and then clicking any f the fllwing: Gallery View t shw all f the participants vides (if yu have mre than tw peple). Speaker View t shw the presenter s vide r pht at the lwer-right crner f the meeting windw, plus meeting cntent. Cntent View t shw nly the meeting cntent. Cmpact view t shw the tiles f the participants phts in a cmpact windw. T cntrl call participants, in the cnversatin windw, right-click smene s vide r pht, and then click any f the fllwing: Mute, Unmute, r Remve t mute, unmute, r remve that persn frm the call. Lck the Vide Sptlight t turn ff vide/pht f everyne ther than the persn wh is talking. T see vides r phts in a separate windw, click Pp ut the vide gallery, and then click either: Full Screen View, fr a large view f the vides r phts. Pp in peple regin t g back t nrmal view. 5

6 Answer a vide call When smene calls yu, a tast alert pps up n yur screen. D ne f the fllwing: T answer the call, click anywhere n the picture area. T reject the call, click Ignre. Click Optins, and then select the apprpriate selectin t d any f the fllwing: Reply with an instant message instead f with audi r vide Answer the call with audi nly Set yur status t D nt Disturb t reject the call and avid ther calls And here's what the meeting windw lks like. Schedule a Skype Meeting using Outlk Open Outlk, and g t yur calendar. 2. On the Hme tab ribbn, in the Skype Meeting sectin, click New Skype Meeting. 6

7 3. Set up the meeting as yu typically wuld: In the T bx, type the address f each persn yu re inviting, separated by semiclns. In the Subject bx, type a name fr the meeting. Select a start time and end time. NOTES T lk fr a time that wrks fr everyne, click Scheduling Assistant, in the Shw sectin f the Meeting tab ribbn. 4. In the meeting area, type an agenda. Be careful nt t change any f the Skype meeting infrmatin. IMPORTANT Scheduling a meeting with the default ptins, like we just did, is suitable fr small, internal meetings, such as casual meetings with a few cwrkers. If yu have a meeting with peple utside yur cmpany, r yu re scheduling a large event, change the meeting ptins befre sending the invites t better fit yur meeting requirements. In the meeting request, n the Skype Meeting sectin f the Meeting ribbn, click Meeting Optins, and then select the apprpriate ptins. 5. Yu're almst dne. Just duble-check the infrmatin and click Send. Set Up Yur Audi Device 1. In the Skype fr Business main windw, g t Tls > Optins > Audi Device, and then chse the device yu want. 2. Click the green arrw next t Speaker t hear a sample tne, and drag the slider if yu need t adjust the vlume. 3. T test yur mic vlume, speak fr a few secnds. The vlume is ptimal when the prgress bar reaches the middle f the test area. Drag the slider next t Micrphne t adjust the mic vlume. 7

8 4. Click the green arrw buttn next t Ringer t hear a sample ring when yu get a call, and drag the slider t adjust the ringer vlume. 5. Click Check Call Quality and fllw the prmpts t recrd a shrt message and play it back. Adjust audi as needed. Nte that this ptin may nt be available fr yur accunt. 6. If yu have mre than ne audi device, yu can chse t set bth t ring when yu get a call. UnderSecndary Ringer, select Als ring, and then select an additinal device. Yu can als select Unmute when my phne rings, which will autmatically unmute yur speakers when yu receive a Skype fr Business call. 7. Select Allw stere audi playback when available t make sure that the best audi quality is available during a meeting. 8. Click OK when yu re dne. TIP Yu can select different devices fr micrphne and speakers under each sectin. But t avid eching, it's better t use the same device fr bth. If yu have t use separate devices, minimize eching by lwering yur speaker's vlume. If yu dn t see yur device in the list, make sure it s cnnected directly t yur cmputer and fllw the instructins that came with the device t install it. Test yur audi quality Befre yu start a Skype fr Business meeting r call, make sure yur audi device sunds the way yu want. Nte that Check Call Quality may nt be available fr yur accunt. 1. On the lwer-left side f the main Skype fr Business windw, click Select Primary Device. 2. Click Check Call Quality and fllw the prmpts t recrd a shrt message and play it back. 3. If yu re nt happy with the audi quality, g t Audi Device Settings t adjust yur mic and speakers, r select anther device. Set Up Skype fr Business Vide 1. In the Skype fr Business main windw, g t Tls > Vide Device settings. Yu ll see what yur camera sees in the windw. 2. If yu have mre than ne camera and want t switch, select it frm the drp-dwn list. 3. Fr advanced settings like clr balance, cntrast, brightness, and black-and-white mde, click the Camera Settings buttn. 4. Click OK when yu re dne. 8

9 Trubleshting Skype fr Business vide If Skype fr Business desn t detect a camera, yu dn t see yurself, r if yu see the message "We didn't detect a camera," then: Make sure the camera is cnnected and fllw the instructins that came with the device t install it. Check t see if anther prgram n yur cmputer is using the camera. If s, clse that prgram and try again. Hw d I knw if I m sharing vide? When yu make a vide call, Skype fr Business autmatically displays yur vide in the windw. But when yu jin a Skype fr Business meeting, yu dn t autmatically share vide. Yu ll need t pint t the camera icn and click Start My Vide. Check the icns at the bttm f the windw t see the status f yur vide: WHEN YOU'RE... THE ICON LOOKS LIKE THIS: Nt displaying vide, the camera icn is grayed ut. Displaying yur vide, the camera icn lights up. 9