AT&T U-verse App for Android FAQs

Transcription

1 AT&T U-verse App fr Andrid FAQs Abut AT&T U-verse App What is AT&T U-verse App fr Andrid? AT&T U-verse fr Andrid is a service that prvides all U-verse subscribers the ability t view their U-verse TV Guide, manage their hme DVR, and set favrites frm an eligible Andrid devices. Additinally, a subscriber subscribed t a qualified U-verse package can watch Live TV, as well as stream shws frm the mbile library and watch them n their Andrid device, at n additinal charge. What Andrid devices are qualified t access the AT&T U-verse App? The AT&T U-verse App is available in the US and intended fr use n Andrid devices that supprt Andrid versin r greater. Hw much des the AT&T U-verse App cst? The AT&T U-verse app is available fr use by U-verse TV subscribers, at n additinal charge, frm the Ggle Play Stre. Will any additinal charges appear n my AT&T bill? Yu may incur data charges n yur wireless bill while using the applicatin, depending n yur data plan. D I need Internet access t use AT&T U-verse? Yes, t use AT&T U-verse, yu must have a Wi-Fi r Cellular cnnectin t the internet t use all the features within the App. Where can I g fr questins abut my bill? Yu can access yur bill at: Where can I get mre infrmatin regarding AT&T U-verse? Please visit the nline help site fr U-verse at Lgin & Accunt Settings What Member ID and Passwrd d I use t lg in? The AT&T U-verse app is intended fr use by active U-verse TV subscribers, with valid Member IDs and Passwrds (U-verse credentials). When yu first launch the U-verse app, yu must enter yur Member ID and Passwrd. The ID and passwrd are the same ID and passwrd as yur AT&T High Speed Internet accunt (which is the same as yur accunt prvided by AT&T High Speed Internet service). Can Sub Accunts access AT&T U-verse? Yes, sub accunts can access AT&T U-verse.

2 AT&T U-verse App fr Andrid FAQs What d I d if I frget my passwrd and/r username? On the Lgin page, yu will find links t: Frgt Member ID? and Frgt Passwrd? Tap n the apprpriate link and fllw the instructins t either recver r reset them. What happens if I enter an incrrect passwrd? After 5 invalid attempts, access t yur accunt will be temprarily suspended. Can mre than ne device access AT&T U-verse at a time? Yes, members f the same U-verse accunt can access and play cntent at the same time. Hw d I lgut? T lg ut f U-verse fr Andrid, tap Settings, Lg ut, and Lg Out again. Hw can I manage my Cellular Data usage while using AT&T U-verse fr Andrid? Yu can manage yur cellular data usage by tapping n Cellular Data Setting which is fund in the Preferences sectin f Settings. By default, streaming shws and streaming live TV are enabled ver bth cellular and Wi-Fi. Befre yu begin t stream ver cellular, yu will receive a warning message. Yu may chse t adjust yur cellular data access thrugh the link fund within the warning message r in Cellular Data Settings. Yu may als chse the frequency in which yu receive this warning message. My U-verse Hme Page What can I d n the My U-verse Hme Page? The new My U-verse Hme Page is all abut yu. The page brings yur cntent and cntrls t the frefrnt. My U-verse cntains tw segments: Featured and Favrites. Featured highlights the mst ppular U-verse cntent, based n yur U-verse TV package and yur favrites. Favrites allw yu manage yur favrite shws, channels and peple that help t drive the Recmmended fr yu cntent n Featured. Recmmended fr yu includes the fllwing: On Nw Wrks similarly t yur hme TV. These shws are airing nw and are available t watch Live n yur device. Tap n a shw; tap Watch t begin watching it Live, right nw, n yur device. On Next Allws yu t discver recmmended shws that will be airing very sn, usually within the hur. On Next is there t help yu find smething yu want t watch within the next 30 minutes. On Demand Lking fr smething t watch right nw n yur device? Just tap a shw in On Demand t start watching. On This Week Lking fr a recmmendatin n smething t watch r recrd t watch later in the week? Swipe thrugh On This Week t find a shw. Tap Recrd t recrd it n yur hme set tp bx t enjy later. Mre frm U-verse Highlights U-verse related prducts and services designed t enhance yur verall enjyment f the U-verse entertainment experience.

3 AT&T U-verse App fr Andrid FAQs Shw/Mvie Details What can I d n the Shw/Mvie Details Page? The Shw/Mvie Details page is a central lcatin r hub where everything abut a particular shw r mvie available n U-verse can be fund. The shw title, descriptin and details are prvided at the tp f the page. Yu can als take direct actin t either view r recrd that specific shw by tapping Recrd r Watch. T explre ther areas within U-verse where a mvie r ther series episdes appear, tap the On TV, On Demand and Recrdings segments. Find mre infrmatin abut the shw s cast and crew by tapping n that actr s pht and explring related shws in which they appeared. This is fund under the Inf segment n iphne r by just scrlling the page n the ipad. Tap Phts fr expanded views f scenes frm that particular shw. Guide Hw d I use the Guide? T brwse the TV Guide, tap Guide in the Navigatin drawer in the upper left crner. The Guide will enable yu t brwse the TV guide listing fr yur AT&T U-verse TV service at hme. Yu can swipe up and dwn t scrll thrugh channels in the Guide. Yu can als mve quickly thrugh channels in the guide using the quick scrll bar n the right. Either tap r drag t the lcatin in the Guide. Additinally, yu can swipe right r left t change the time being displayed. The Guide will display what is scheduled t be n within the next 2 weeks. Multiple searching and filtering functins are available at the tp f the Guide, allwing yu t quickly find yur favrite shws and channels. Can I set up favrites s that I can easily find my favrite channels, shws and actrs? Yes, yu can cntinuusly add and delete yur favrites by taping n the Favrites stars within the applicatin. Once selected, favrite shws will then appear in the Guide with a gld star next t them. Favrite channels will als display a gld star and by tapping the Favrites Filter icn at the tp f the Guide and selecting Favrite Channels Only the Guide will display nly yur favrite channels. Find yur favrite HD Channels by tapping HD Channels Only as a filtering ptin. Or, select bth Favrite Channels Only and HD Channels Only t see nly yur favrite HD channels. Remte Cntrl What functins are supprted by the U-verse mbile Remte Cntrl? T access the Remte Cntrl, tap the Remte tab. The U-verse mbile remte allws yu t: Pause, fast frward, rewind r play Live TV n yur hme U-verse TV Search fr prgrams in yur electrnic prgram guide and yur On Demand library Obtain quick access t vide n demand Obtain quick access t prgrams recrded n yur DVR Obtain quick access t U-verse applicatins and games Obtain quick access t the U-verse system menu Obtain last screen presented n U-verse TV by hitting the Back buttn Exit back t Live TV Obtain quick access t prgram infrmatin related t Live TV prgram yu are watching

4 AT&T U-verse App fr Andrid FAQs Navigate up and dwn channels Navigate cursr n U-verse hme TV via up, dwn, left, right arrw keys Use f an OK buttn t execute n-screen TV functins Use the Last buttn t return U-verse TV channel t last prgram viewed Change channel via a Numeric Key Pad based n TV channel number Access a list f Favrite TV Channels s user can change TV channel based n pre-set Favrites Access U-verse system settings n U-verse TV screen What functins are nt supprted with the U-verse mbile remte cntrl? Due t technical limitatins, TV audi cntrls and the ability t pwer n/ff yur U-verse receiver and TV are nt supprted by this applicatin. D I need t be n the same Wi-Fi netwrk as my receiver t use the U-verse mbile remte? Yes, the U-verse Wi-Fi assciated with a U-verse receiver is required fr U-verse mbile remte cntrl t functin. Hw d I get AT&T U-verse receivers t shw up in the list f devices? T set up the U-verse mbile remte cntrl, first make sure yur mbile device is cnnected t the same Wi-Fi netwrk as yur U-verse receivers. Next, perfrm the fllwing steps nce t cnfigure yur U-verse receivers: Using yur hme U-verse remte, tune t channel 9301 n the U-verse receiver yu want t cnnect. Press OK via yur U-verse remte cntrl t start the My Enabled Devices applicatin n the TV. Chse either Default r Custm as the cnnectin mde and fllw the instructin n yur TV. I n lnger see my U-verse receivers listed n my U-verse mbile remte. Hw d I add them back? Yu may have set a particular U-verse receiver t be in 'disabled' mde. In rder t see it in the list f U-verse receivers, the receiver must be in either 'default' r 'custm' mde. Yu will need t perfrm the fllwing steps n each receiver t add them back: Using yur U-verse remte cntrl, tune t channel 9301 n the receiver yu want t cnnect. Press OK via yur U-verse remte cntrl t start the My Enabled Devices applicatin n the TV. Chse either Default r Custm as the cnnectin mde and fllw the instructin n yur TV. Hw d I add anther U-verse receiver t the U-verse mbile remte? Tap Receivers at the tp f the page. Then, tap Add New Receiver and fllw the set up instructins abve r n the device page. D I need t re-establish U-verse receiver cnnectivity each time I want t use the U-verse mbile remte cntrl? N, nce yu initially set up cnnectivity t a U-verse receiver, the U-verse mbile remte cntrl shuld autmatically cnnect yur mbile device t the U-verse receiver when the mbile device is in range f the U-verse receiver.

5 AT&T U-verse App fr Andrid FAQs Scheduling and Managing Recrdings n Yur Hme DVR Can I recrd a shw n my Ttal Hme DVR frm my device? Yu can recrd a shw by first tapping n a shw and getting t the Shw/Mvie Details page. Tap Recrd, cnfirm yur settings and tap Recrd again t set yur recrding. Tap Recrd Series t recrd the entire series. Can I manage my recrdings that are scheduled t recrd n my Ttal Hme DVR? Yu can manage recrdings by tapping Recrdings in the Navigatin drawer in the upper left crner. Tap the upcming shw that yu wish t change. Frm there yu can Cancel Recrding r Cancel Series. Yu may als tap Series Optins t add additinal time at the end f yur recrding(s) t ensure yu d nt miss anything shuld a shw verrun its time perid (i.e. sprting events r live prgrams). Yu can als set when the recrding(s) will be deleted frm yur DVR. Can I set default DVR Settings that will apply t every recrding that I initiate? Yu can set default DVR Settings by ging t Settings n the My U-verse page. Tap Default Recrding Settings fund within Preferences. Yu can then set default recrding ptins fr all individual shw and series recrdings. On Demand Streaming Cntent Can I watch TV shws r mvies n my device? Yu can watch TV shws r mvies by tapping On Demand Navigatin drawer in the upper left crner. Yu can brwse available shws by TV Shws, Mvies, Netwrks r recently Watched. When yu find smething that yu wuld like t watch, just tap Watch t begin streaming it n yur device. If I get interrupted while watching a shw, can I start playing it at a later date frm where I left ff? If at anytime yu get interrupted and need t stp watching a shw yu can easily cntinue frm where yu left ff by tapping Watched n the main On Demand page. There yu willl find a list f yur recently watched shws, alng with a prgress indicatr fr each. Just select a shw t cntinue watching it frm where yu left ff. Can I play shws frm my device thrugh my cmputer r TV? N. TV episdes are nly viewable thrugh the AT&T U-verse App n yur Andrid device. If I get a new device, hw d I transfer the AT&T U-verse App t it? Yu d nt transfer the app. Yu must dwnlad the AT&T U-verse App frm Ggle Play Stre t yur new device and sign in using yur U-verse member ID and passwrd. Can I stream shws when I am utside f the US? Streaming rights are fr within the US nly.

6 AT&T U-verse App fr Andrid FAQs Live TV Where can I find Live TV within U-verse Mbile? Live TV is accessible via the Live TV icn tab fund in the Navigatin Bar at the tp f the page. Hw d I qualify t receive U-verse Live TV n my mbile device? If yu subscribe t U-family r abve, Live TV is included as part f yur subscriptin at n additinal charge. Is Live TV available n W-iFi and the cellular netwrk? Yes, Live TV is available n bth Wi-Fi and cellular netwrks. Are the same, Live TV channels available n Wi-FI and the cellular netwrk? N, based n cntract agreements with ur Live TV prviders, sme channels are nly available within yur U- verse hme Wi-Fi and a subset f thse channels are available ut f hme n the cellular netwrk r ther Wi- Fi envirnments. Hw d I see what Live TV channels are ffered? After yu tap the Live TV icn yu will see a Live TV guide presenting Live TV channel fferings available in yur market. Hw can I tell which Live TV channels are available in hme and ut f hme? A subset f yur U-verse TV channels are available in yur hme fr viewing n yur Andrid device. When ut f hme, a subset f the in hme channels are available. Hw d I play a Live TV prgram? Upn tapping the Live TV the last channel played will begin t play. Tap anther channel rw t begin playing the shw that is currently airing n that channel. Hw can I tell when a Live TV Channel is lcked and nt available? When a lcked Live TV channel is tapped a lck ntificatin will be displayed in the vide player. A subscriber can unlck the channel by tapping Unlck and entering the accunt s Parental Cntrl Pin. The shw will begin playing, mmentarily. Parental Cntrls Des AT&T U-verse ffer Parental Cntrls t restrict access t prgramming? Yes, AT&T U-verse ffers Parental Cntrls that allw the Master Accunt hlder t restrict cntent by: US TV Ratings - TV-Y thrugh TV-MA Mtin Picture Assciatin f America (MPAA) Ratings - G thrugh NC-17 Channel Lck t restrict access t specific TV channels Unrated Cntent Restrict r enable un-rated cntent frm being viewed in the TV Guide Filter Mature Cntent - Restrict r enable mature cntent frm being viewed in the TV Guide

7 AT&T U-verse App fr Andrid FAQs Hw d I access Parental Cntrls? The master accunt hlder can set and manage Parental Cntrls by tapping Parental Cntrls which is fund in the Preferences sectin f Settings. Can Parental Cntrls be set per user that uses AT&T U-verse? Yes, Parental Cntrls can be set per master accunt r per sub accunt, under the master accunt. Can Parental Cntrl changes be applied t all Sub Accunts? Yes. Once yu select yur settings, yu can tap Apply t all sub accunts, yur settings will nw we universally set fr the master accunt and all sub accunts. Hw d I recver my PIN number if I frget it? When yu Tap Parental Cntrls, yu will see a dialgue bx t enter a PIN. By tapping Reset in the right crner f the Navigatin Bar, yu will be asked t enter the master accunt passwrd. After entering the crrect passwrd, yu can set a new PIN. T which areas d Parental Cntrls apply? Parental Cntrls apply t the Live TV and On Demand sectins f the App. Mre Questins Are shws available in Spanish n AT&T U-verse? Yes, there are Spanish language shws n AT&T U-verse. Are shws n AT&T U-verse available in HD? Mst shws n AT&T U-verse are available in HD. Vide quality is dependent n the cnnectin speed f yur device and will be ptimized t prvide yu with the best viewing experience pssible. Can I watch shws n AT&T U-verse with Clsed Captins? Yes, the applicatin supprts clsed captining. Hw d I watch a shw with Clsed Captining n AT&T U-verse? T watch a shw with Clsed Captining n AT&T U-verse yu will tap the CC icn in the player while the vide is playing. T turn ff, tap the CC icn a secnd time. Where can I find the ratings fr shws available t watch n AT&T U-verse? The ratings fr shws r mvies available n AT&T U-verse are fund n the Shw Details page belw the episde r mvie descriptin. Unrated shws will be labeled with an NR, which indicates that they are Nt Rated.