Head of Facilities and Support Services Percy Hedley Foundation

Transcription

1 Head of Facilities and Support Services Percy Hedley Foundation

2 CONTENTS The Role of Head of Facilities and Support Services Role Specification Person Specification Outline Terms of Employment 1

3 THE ROLE OF HEAD OF FACILITIES AND SUPPORT SERVICES The Percy Hedley Foundation has been growing steadily and is now seeking to accelerate growth and development whilst continuing to offer high quality, safe client focused services in a constantly changing environment. We need to make best use of our resources, improve systems and promote new ways of working through a robust corporate support service function which supports our front line services. The facilities and support services team is responsible for providing foundation wide support services including reception, general facilities, health and safety, catering, cleaning, laundry, maintenance and transport.. Because of our ever growing population, the team is facing some interesting challenges and the coming few years are all going to be around building extra space, refurbishing, and moving the offices look and feel forward to the offices of the future, fit for purpose, where people enjoy leaning and working, and they have the right space and facilities to do their jobs and provide high quality care. The role of Head of Facilities and Support Services reports directly to the Director of Support Services and Business transformation. The role will have 5 direct reports this will be subject to review and may grow in the near future IT manager Health and Safety Manager Estates Manager Catering manager You must have the proven ability to build, lead, develop and motivate successful teams and have a demonstrable track record of working at a senior level in an organisation delivering change management and systems/process improvement. You will also demonstrate a clear understanding of risk based principles of leading and managing an organisation. Strong communication and influencing skills are critical, as well as the ability to manage projects and multi-faceted internal and external stakeholder relationships. This is a rare and exciting opportunity for an experienced, qualified professional with drive, ability and imagination seeking a fresh and indeed very different challenge and who can make a real and direct impact on the future success of the Percy Hedley Foundation. 2

4 ROLE SPECIFICATION Overall Purpose: Key Tasks and Responsibilities: The role of Head of Facilities and Support Services will have a wide remit. The individual concerned will basically be responsible for facilities and will ensure that next to a smooth delivery of day to day services, this individual will also be responsible for driving the right strategic direction for facilities, and will take personal responsibility for delivery of any large projects we are planning to execute. The Head of Facilities and Support Services will exercise visible leadership, direction and operational management for all services and activities that sit within the remit of support services namely: Health and Safety Estates maintenance and development IT Catering Cleaning and Laundry services Transport and fleet management Responsibilities include but are not limited to: End responsibility for delivery of day to day facilities services in the broadest sense (H&S, Security, Maintenance, IT, cleaning, catering, laundry) and for management and capability development of the facilities and support services team To undertake a review of all current support services to ensure that services, systems and practices are compliant with statutory requirements and are effective and efficient and fully support front line service delivery. To work closely with Directors and Heads of Service to ensure that corporate services support and facilitate the delivery of front line services by identifying requirements, priorities, budgetary implications and timescales. To manage and monitor a range of contracts with third party external providers of corporate support services (e.g. cleaning providers) to ensure planned activities take place on time in full and optimal service is provided. Implement a performance management system for facilities and support services which identifies core KPIs to ensure high levels of customer satisfaction from services and to evaluate progress against goals for the organisation Responsible for end to end project management of any large building related project Managing all Capex and maintenance budgets for facilities to ensure robust financial forecasting and budgeting. Work internal staff and external consultants on rent reviews and contract negotiations for all of our properties. To put in place processes to plan and co-ordinate building work/renovation and manage building maintenance activities. 3

5 Implement a supplier relationship strategy to drive improved performance and relationships. Work with procurement processes to confirm projects to ensure best quality, service, cost, continual improvement and innovation. What does success look like Facilities and support services are perceived as a professional, pro-active and reactive department delivering quality services to the Foundation. Successful completion of large projects on time in full in budget A strategic approach to facilities and support services, planning forward, moving with company growth in an ever changing environment Health and safety compliant organisation A healthy relationship with our third parties, whether it is third parties our internal customers or third parties providing us with the right facilities and support services Organised financial management of the department from both a Capex and Opex perspective Having buildings and facilities we can be proud of, which our employees enjoy and are positively vocal about. Discipline, Health and Safety: All employees have the responsibility to co-operate with supervisors and managers to achieve a healthy and safe work place and to take reasonable care of themselves and others. If you notice a potential health and safety problem, or something that causes concern, you are responsible for raising this with the Chief Executive. Adhere to The Percy Hedley Foundation s Health, Safety and Welfare policy at all times Purchase equipment from a recognised source Promote Health and Safety in all lesson plans and scheme of work Carry out all activities with the individual in mind Develop a Health and Safety culture amongst all individuals Maintain a high standard of record keeping in line with The Percy Hedley Foundation policies and procedures Equality and Diversity: Promote equality of access to education, training and employment opportunities for disabled people, and advocate a positive attitude Recognise that disabled people are individuals who have specific needs Employ support strategies that will empower individuals Show awareness of knowledge and display non-discriminatory behaviours at all times in relation to the Equality Act protected characteristics Recognise the importance of inclusion by using appropriate means of communication at all times. To carry out all duties in accordance with the Foundation s Equality and Diversity and other policies designed to protect employees and service users from harassment. It is the duty of the post-holder not to act in a prejudicial or discriminatory manner towards employees or service users. The post-holder should counteract such practice or behaviour by challenging or reporting it. Safeguarding: Percy Hedley Foundation have adopted recruitment and selection procedures, and other Human Resource Management processes, that help deter, reject or 4

6 PERSON SPECIFICATION identify people who might abuse vulnerable children/adults, or are otherwise unsuited to work with them. The Trustees/Governing Body are committed to promoting the welfare of children and young people/adults and staff are expected to ensure that the highest priority is given to following guidance and regulations to safeguard those in our care. Confidentiality: Respect confidentiality. All personal information about individuals to which you have access should be treated as confidential. Information about the individual s needs, progress and assessment should only be shared with the team to aid support Remain objective and do not favour any gender, language or culture and comply with the Foundation policy Qualifications, Experience and Expertise: Essential Experienced general facilities management pedigree ideally with experience in both hard and soft FM. Extensive facilities/project management experience Experience of forming and managing effective Stakeholder and Supplier relationships Ability to deliver tangible results whilst working in a high pressure and ever changing environment Good capability to prioritize and focus on deliverables Good analytical and system skills; organised and good in systemic thinking and translating activities into logical process steps A sound understanding of world class excellence facilities practices and experience in driving the facilities and support services team forward Degree level education essential; Specific professional education is an additional benefit Down to earth character that takes people with him/her on a journey of cultural change; able to challenge the status quo in a respectful way Strong leader with a coaching style Self-motivated, balanced individual with a high energy level and a positive attitude Tough resilient individual, being able to manage high expectations of their stakeholders 5

7 Key Skills, Attributes and leadership qualities: Track record of leading and operationally managing facilities and support services to deliver customer focused, value for money, efficient, innovative working practices. Evidence of transforming operations (across all aspects: cost/efficiency/service/culture). Effective people motivation and management skills. High level communication and interpersonal skills. Able to build strong commercial relationships with key suppliers / internal customers. Good entrepreneurial and negotiating skills. Commercial awareness and ability to innovate. Ability to work easily and flexibly in a team. Commitment to personal responsibility and corporate obligation One Foundation and decision making for the greater good. Integrity and alignment to the Foundation s core values. A solution focused proactive approach to resolving issues. Track record of developing high performing teams including a proactive approach to team and staff development Ability to effectively manage own time and resources. Takes personal responsibility for making things happen to benefit the business. OUTLINE TERMS OF EMPLOYMENT Pension: PHF Pension if currently a member of the scheme otherwise access to the PHF defined contribution scheme Salary: 45,000 50,000 pa Holidays: 27 plus 8 bank holidays 6