Lync: Microsoft Unified Communications Overview for MEEC. Bill Hagen and Bob Williams UC SSP U.S. Education Microsoft Corporation

Transcription

1 Lync: Microsoft Unified Communications Overview for MEEC Bill Hagen and Bob Williams UC SSP U.S. Education Microsoft Corporation

2 What is Microsoft UC? and Calendar Integrated Voic (Unified Messaging) + Enterprise Voice/Telephony, IM, Presence, A/V and Web Conferencing Unified Communications Microsoft UC

3 Institutional Needs and how Lync Assists Improved Recruiting & Retention Distance learning Student Notifications Improved Financials Replace Aging Infrastructure Assist in Addressing Requirements Admissions chat with prospective students Prof Office hours, meet teacher, parent conferences Course Assignments Speed Bursars Payments Replace PBX, Vmail E-Rate Attract new students- key differentiator Demonstrate the on campus experience Learn anywhere & keep students engaged Lync as Lecture capture! Campus Alerts and Notifications Reduce travel costs Reduced infrastructure and space Replace dorm phones- call anywhere Audio & Video Conferencing Telework Enhancement Act (5/08) and H.R (6/08) Compliance and Control

4 Future of Productivity BEST PRODUCTIVITY EXPERIEN CE ACROSS PC, PHON E, AN D BROWSER THE CLOUD ON YOUR TERM S

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6 Top 10 Lync Server 2010 Features 1. Viable PBX replacement E911, CAC, datacenter failover, survivable branch appliance, analog support, media bypass 2. Low cost IP Devices Aastra, Polycom, snom 3. Mac voice and conferencing 4. Full Virtualization support 5. 50% reduction in server infrastructure over R2 6. New Lync client photos, skill search, visual voic , Contact card improvements

7 Top 10 Lync Server 2010 features 7. Conferencing HD video, HD Web Conference, single client for everything, better audio controls, cleaner conference joins 8. Improved management Granular role based delegation, full command line administration, improved monitoring, web console 9. Improved mobile client iphone client, Blackberry, Win Phone Extensible platform Silverlight controls, easier development tools, web voice/lync webparts

8 Unified Conferencing Simple Collaboration with Enhanced audio, video and web conferencing Key Features Single client- Web Conference PSTN conferencing features Panoramic & HD video Desktop & Application sharing Infrastructure consolidation Video interop with Polycom, RMX Bridges, Telepresence Video interop: Lifesize, Radvision and Tandberg

9 Live M essenger Allow Students to Interact with Faculty in many ways: IM, Presence, Peer 2 Peer Video and Voice PIC allows 3 rd Party IM offers (IM/Presence Only) External Connectors allow FULL Feature Set as Authenticated User Attendee Client-FREE Download- everyone

10 Lync Works Platforms and Devices Microsoft Confidential

11 Consistent Experience across Microsoft Office Contact Card Click to communicate from Backstage (Word, Excel, PowerPoint) Presence in SharePoint Microsoft Confidential

12 Xbox-Kinect endpoint for Lync Kinect IM & Video Chat with Lync Kinect Federate w/ 350M users of Live Messenger, MAC support too 12

13 Enterprise Voice Client Improvements Key Features Separate phone environment Voic access Private line Call delegation Call routing Call quality notification Call park Device transfer

14 Enterprise Voice - PBX Deployment & Interop Scenarios Replace Replace the PBX with a complete UC solution, like Sprint, GMA, YES Prep, Jackson Madison, Illinois Lync meets enterprise telephony requirements. Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition phase Enhance Enhance the PBX with Full UC, like Marquette, Western Kentucky, Texas Tech, Indiana University, UK PBX phone left in place for transition, often with Simultaneous ringing used to have both Lync and PBX phone ring at same time. Click-to-call an option for some users to initiate or answer calls using PBX phone (RCC) with feature loss including Mobile access. Add Add conferencing, presence & IM to the PBX, like Intel, UVA, Colorado State, Texas, Michigan Audio, video, and web conferencing using Lync or audio and web conferencing using their existing PBX phone. New Join From feature rings the user s PBX phone automatically. Gives organization the option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice.

15 Integration #1 Separate Mediation and Gateway for high density deployment Integration #2 Hybrid Gateway small/medium Integration #3 direct SIP trunk (no media bypass) Integration #4 direct SIP trunk if media bypass supported by IP PBX Lync Enterprise Pool Front End Servers SIP #4 IP PBX SIP/MTLS SIP/MTLS Mediation Role SIP/MTLS Mediation Role SIP Hybrid Gateway/SBA Basic Gateway SIP T1 T1 #1 #2 #3 PBX PBX IP PBX

16 PBX Interoperability Updates New Direct SIP support Avaya: CM 4.0 & 5.2 Cisco: 4.x, 5.x, 6.x, 7.x Siemens: 3.1R3 Alcatel 9.0 More SIP trunk choice BT and Verizon now qualified with 9 others See UC OIP page for complete list Click to Call (via RCC) with PBX phone Supported for existing and new customers in Lync 2010 Remains a limiting option for UC functionality

17 Voice Topology: Lync Server 2010 PIC XM PP M SN AOL Yahoo DMZ UC Endpoints Archiving Monitoring Remot e Users UC Pool AD DNS Front End - (incl. M ediat ion) Back End AV Conf. Federated Businesses Edge Services SIP Trunking Direct SIP ExUM Mediation Server PSTN IP-PBX Analog Devices On-premises TDM-PBX M edia GW / SBA

18 Gartner UC Magic Quadrant 2011 Microsoft has had an impressive and growing list of Lync and Exchange UM deployments, from small (fewer than 300) to midsize to very large (more than 10,000) enterprises, in both centralized and distributed configurations

19 Lync Devices Portfolio New IP phones Optimized for Lync Snom Polycom CX500 Aastra 6721 ip Polycom CX600 Aastra 6725 ip Polycom CX3000 $100+ $ compatible IP phone, tested for interop with OCS 2007 R2 USB Devices and Peripherals $ $850+ Find more information about these optimized devices at

20 Lync for Mac connects people in new ways Communicate how you want through IM/P, Conferencing, and Voice capabilities Turn any conversation into collaboration with desktop and file sharing Dial with ease using Lync for Mac as your softphone Work from anywhere without needing a VPN connection M ac look and feel

21 Damaka Mobile Endpoints Damaka Android Client in a Video Call with OCS Damaka iphone Client in a Video Call with OCS Damaka Android Client in a Video Call with Lync Damaka iphone Client in a Video Call with Lync 2011 damaka, Inc 21

22 Contact Sync for Lync The Via Group Automated contact list population (Class Roster) Any ODBC compliant Database Alerting and Notification Serve web content to end-users directly through their Lync client.

23 Clarity Connect - Chat Flow Chat is initiated on public or private web site Chat Agent Infrastructure Mediation Server Lync Call Routing AV MCU Chat is routed through the Presence Lync infrastructure to the IVR. Clarity Connect Portal Chat Context IVR The IVR collects context (e.g. Config identity of caller, reason for call, etc.). Agent Presence ACD Agent Skills The chat and context are delivered to the ACD Metric where a skills-based Event route is performed to M etrics/ Reporting Queue find candidates and presence is used to Metrics Processor select one. Chat is delivered to Real-Time agent in MOC with Metrics integrated screen pop showing context for call. Data Warehouse

24 Polycom + Lync Integration Lync Session Recording & Publishing Single-User Lync Presentation Capture Other M edia Upload from Lync Interface

25 Lync-Polycom Workflow LMS or Blackboard Publishing User Desktop Content Automatic Transcode Admin Approval (Option) Management System Upload Scalable Video Distribution Editing Categorization Retention Mgmt

26 Polycom- SharePoint 2010 Integration Single Sign-On Integrated SharePoint Search Embedded M edia Player Content Browsing WebParts

27 VBrick and Microsoft Seamless Integration SharePoint, Lync, and Active Directory integration Live video streams appear as Buddies in Lync. On-demand assets appear in Sharepoint Reports provide details on live and on-demand access Same robust rights mgmt precludes unauthorized access to content Just click to watch

28 VBrick Lync Streaming Gateway

29 Video Blast Workflow Video Buddy opens on recipients desktops IM text displayed Video starts playing If Video Blast is received by multiple recipients, they can collaborate via IM Other IM users can be brought into the session o There is unauthorized personnel in the parking lot

30 V-Brick Education Applications Technology Use in Classrooms by Teachers and Students Motivate and Engage Learners Professional Learning Communities Professional Development On-demand video access with bookmarking and playlist creation features Control student access to video content Streaming video for cable TV distribution Live lecture streaming and recording Morning announcements Students can be given direct access to video from PCs Students can create video presentations and edit Lectures can be streamed from one classroom to many classrooms, schools, and district-wide Teachers can record lectures for collaboration Professional development video materials can be digitized and accessed by teachers via the Internet Live training can be conducted remotely Event Webcasts Board meetings Superintendent addresses Graduations Sporting events

31 Next Steps Access your UC Strategy Understand what Microsoft UC Licenses you own Download Lync Planning Toolkit: yid=bcd c e68-c649785cc43a Evaluate Voice pilot Offers and Programs

32 Contact Information M icrosof t Team Joanne Silvestri (K12) jsilves@microsoft.com Al Blocker (HED) ablocker@microsof t.com Jamie Bakert (Technical Specialist) Jamie.Bakert@microsof t.com Jared Wells (Consortia Account M anager) v-jawell@microsoft.com BELL Team Bryan Zatkulak - bzatkulak@belltechlogix.com , USM Institutions and JHU Affiliates Dana M cneil - dmcneil@belltechlogix.com , All K-12 Private Schools and K-12 Public Schools M-Z Lisa Goolsby - lgoolsby@belltechlogix.com , Public Libraries, Community and Private Colleges, and K-12 Public Schools A-L

33 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Forefront, Outlook, Windows Mobile, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.