StartReady Basic Appliance for Microsoft Lync. Detailed Technical Overview

Transcription

1 StartReady Basic Appliance for Microsoft Lync Detailed Technical Overview

2 Agenda StartReady Portfolio & Basic Appliance for Microsoft Lync StartReady Basic Appliance in details Building Block Overview Wiring Diagrams for PBX replacement High Availability (HA) Approach & Process Integrated Gateway Scenario s For break out, PBX intregration and PBX replacement (Drop & Insert) For additional improvement of HA availability Scale-Out Appliances Add-ons StartReady s Software Deployment Platform 3.0 StartReady s SLA

3 Microsoft Based Communications StartReady, Founded in 2007 by two former Microsoft employees Certified Microsoft Gold Partner Microsoft Premier Support Partner for Lync (PSLP) Certified Currently 25+ employees with offices in NL (HQ),GER,USA International orientation, sales via certified partners only Scalable maintenance and support organization 200+ customers in NL, UK, BE, AU, CH, GER and USA smallest customer: 11 employees largest customer: employees

4 StartReady s Solution Portfolio Enterprise Lync Appliance(s) Building blocks & Add-ons SIP Trunking Specials Basic Lync Appliance HW + SW Add-ons SIP Trunking Specials Dedicated Hosted Lync Add-ons Service Portal StartReady Telephony Operator Multi-tenant Hosted Lync Add-ons Service Portal StartReady Telephony Operator

5 StartReady Propositie

6 StartReady Basic Appliance Overview Basic Appliance for Microsoft Lync Quick implementation SLA for PBX-achtige continuity Single or double (HA) setup Local breakout options to traditional telephony networks Software Add-ons for Basic Appliance Meditation, Edge & Archiving Scale-Out Appliances Software Add-ons (Basic & Enterprise) StartReady PhoneManager Archiving Server Role Exchange Unified Messaging (UM) Cloud Connector (Office 365) Managed Virtual (4Gb, 50Gb) Local AD /w domain trust

7 Basic Appliance Remote Manageme nt Lync Front End Lync Mediation Lync Edge Lync QoE StartReady Basic Appliance for Microsoft Lync The Basic Appliance as a telephone switch(pbx) Microsoft Lync has all the functions that use as a telephone switch will be as possible. No additional gateway or (old) telephone exchange is necessary in order to make replacement possible. Default installation of the Appliance as PBX Software on the Appliance Host OS and virtualisation-layer StartReady Deployment Platform Remote Management & Beheer Software Default installation of Microsoft Lync Front End Role Mediation Role Edge Role Quality of Experience Role + Add-Ons (optional) Front End Role Guest OS: Windows 2008 R2 Mediation Role Guest OS: Windows 2008 R2 Edge Role Guest OS: Windows 2008 R2 QoE Role Guest OS: Windows 2008 R2 System Center Remote Operations Manager StartReady Management Server Software Deployment Platfom 3.0 Host OS Windows Server 2008 R2 SP1, with IIS 7.5 & Hyper-V

8 Different Lync roles on the Appliance Front End server A Lync environment may consist of one or more front-end servers. The Front End servers are responsible for providing the instant messaging, presence and enterprise voice. All users who are Lync enabled will be placed on a Front End Server. Mediation server The Mediation Server is responsible for the connection between the voice gateway and the frontend server (s). The mediation converts the traffic from the Front End server (s) towards the gateway of SIP / MTLS to SIP / TCP and decode / encode SRTP to RTP. In Lync Server 2010 it is possible beside the use of a gateway that stands at the company side, to use a SIP trunk that is offered by Lync certified providers. Edge Server: On the Edge Server run different services : Access Edge service, this service provides internal and external users to connect with each other to one trusted connection. Web Conferencing Edge service, this service allows to invite external users for Live Meetings. A/V Edge Service, This service enables audio and video to share with external users, this service also offers the possibility to users to share their desktop with external users and vice versa. Quality of Experience Role

9 Wiring Diagram Basic Appliance met connecties naar LAN/WAN & PSTN

10 High Availability Diagram HA Basic setup for Appliances Per Basic Appliance up to 4,000 users In HA setup up to 2,000 users per appliance operational Pool Failover to active Appliance when failure occors at one of the appliances.

11 Failure Process bij High Availability Failure happens Detection of failure Failover procedure Situation after procedure Repair Appliance Pool 1 fails, all users will automatically log in Pool 2. The following functions remain available Calls (Telephone / Chat / Video) remain Incoming and outgoing calls (phone / chat / video) can be received (and external) Participate in conference calls Address Book Search StartReady's Monitoring System detects failure StartReady approximates customer / partner for verification If necessary, StartReady run the failover procedure The central database will be moved The users are moved The contact lists & spec. Lync settings will be imported The Edge Server from Pool 1 is stopped Presence is visible again Personal contact list is visible Notes are available Response groups are working again Forwarding is active again External connections (home workers, etc.) Within the SLA ensuring recovery of the baseline

12 3 StartReady Appliance Scale-out options Mediation Server Scale-Out Appliance When: if the number of concurrent external phone calls frequently exceeds the 10%-rule. What: Mediation Server Role will be hosted on a separate Appliance. This offloads the Basic Appliance, increasing the max number of users. Also, the Mediation Scale Out Appliance can host more than 10% concurrent calls. Edge Server Scale-Out Appliance When: if IT requires the Edge role to be physically placed in the DMZ. What: Edge Server Role will be hosted on a separate Appliance which will be placed in the physical DMZ. NB. On the Basic Appliance, the Edge Role is separated from the internal network by using its own network card (DMZ segment) and therefore also placed in DMZ (albeit not physically) Archiving Scale-Out Appliance When: if a customer expects Archiving to exceed the 50Gb limit What: Archiving Server Role will be hosted on a separate Appliance which has sufficient storage to archive beyond the 50Gb limit. NB. Archiving is not installed by default on the Appliance. If requested, StartReady can hosts that Role as an Add-on. Storage of IM is then limited to 50Gb.

13 Basic Appliance & telephony integration Integration with a broad set of PBX s possible All according to Microsoft as described on Integration with Public telephony network (PSTN) Directly from Appliance via SIP Via optional integrated gateway to (up to 4) ISDN2, (up to 2) ISDN30, SIP and analogue devices

14 Integrated Gateway scenario s Usage of integrated gateway 1. To connect to existing networks ISDN2 or ISDN30 2. To connect existing analogue devices handsets, fax, elevator phones, gate-intercom, postage machine 3. Easy migration of existing PBX (Drop & Insert model) Drop: place Appliance with gateway in between PSTN and existing PABX. Existing systems are not altered Insert: start using the gateway to offload telephony usage from the PBX to the Appliance. Existing situation Drop & Insert situation

15 Integrated Gateway: increase availability for HA The StartReady Integrated gateway can increase the availability in HA scenarios Setup: 2 Appliances, both with integrated gateway Scenario: Appliance 1 fails. Appliance 2 takes over according to default HA failover process Gateway in Appliance 1 still has power and therefore continues to function. As incoming calls cannot be transfered to Appliance 1, calls will fail over to Appliance 2. For both incoming and outgoing calls continuity is addressed. HA in normal situations HA in failure situations

16 Voice scenarios

17 Questionaire for Lync Licenses, which are already present Network, how does the network look like (drawing) Workplace, how does the average workplace look like (PCs or thin clients). Fixed phones or headsets Mobile workers, what are the requirements for mobile users Telephony, how does the current telephony environment look like Video, does the customer want to use video (how, loose camera, Laptop or linking with existing video conference system) Redundancy, does the customer want a 2nd appliance for redundancy and therefore higher availability In the Annex Questionnaire for Lync is the comprehensive list!

18 StartReady Add-ons Available Add-ons for the Basic Appliance for Microsoft Lync StartReady PhoneManger Archiving Server Role Application of StartReady for managing the numbering plan, central administration of call forwarding, etc. for customers with 15 + ports. This option is used for centrally storing all IM conversations. This Add-On can be installl on the appliance or as a Scale-Out Appliance Exchange Unified Messaging With this option, the Unified Messaging role will be implemented on the Appliance. This allows you to connect to Microsoft Exchange (2007/2010) which include the use of the Exchange Voic . Cloud Connector (office 365) The ability to Office 365, linking the AD of the customer. Single Sign On for Microsoft Lync and Office 365 is the result. Managed Viritual Local AD /w Domain Trust Managed space on the Appliance for install third party software. Example: customer specific Contract Center Software One possibility to install on the Appliance an Active Directory. Existing the existing AD from the customer is spared. Can be useful in Pilot and PoC situations - disadvantage is that management is no longer uniform and user management no longer centrally regulated.

19 SDP 3.0 Software Deployment Deployment Platform for StartReady Appliances Basic Appliance Scale-Out Appliances BCA s Enterprise Appliances Management Appliances For first installations For add-on installations For Online & Offline deployments

20 SDP 3.0 Vision StartReady Deployment Platform 2.0 StartReady Deployment Platform 3.0

21 SDP 3.0 Vision Customer Configuration Deployment Customer Solution StartReady Deployment Platform 3.0

22 SDP 3.0 Vision Add-on s Location Add-on s Location Configuration Project Customer StartReady Deployment Platform 3.0

23 SDP 3.0 Example screenshot

24 StartReady Service Level Agreement SLA Level Silver Gold Platinum SLA Componenten Hardware Continuity /w 4Hr Mission Critical On-Site Support 3rd Line Technical Support Management & Monitoring Patching & Updating 2 nd line Technical support * Standard Technical Changes * End-User Support (1 st line) * Premier Support for Enterprise Voice * * Optional Components Requirements for SLA servicing apply

25 StartReady SLA & Premier Support StartReady offers Premier Support on top of the SLA Silver, Gold and Platinum SLA can be completed with Premier Support Available for Basic Appliance Enterprise Appliances Management Appliance Customers will receive normal SLA benefits with additionally Microsoft backed T3/T4 support to customer base Priority access to Microsoft engineers Deployment Supportability Assessment (Quality Assurance check) to verify that the Lync deployment and the customer's infrastructure can interface well and are supportable Health checks by Microsoft at deployment anniversary date Ticketing Orchestration (manual) Time To Response SLA same as Premier 24x7 English Language Support; Business Hours Localized Language Support Rapid Onsite Services (ROS) if agreed by Microsoft and StartReady Partner TAM for escalation, dispatching, and navigation for the partners

26 Thank You StartReady Corporation. All rights reserved. StartReady and other product names are or may be registered trademarks and/or trademarks in the Netherlands and/or other countries. The information herein is for informational purposes only and represents the current view of StartReady Corporation as of the date of this presentation. Because StartReady must respond to changing market conditions, it should not be interpreted to be a commitment on the part of StartReady, and StartReady cannot guarantee the accuracy of any information provided after the date of this presentation. STARTREADY MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.