UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

Size: px
Start display at page:

Download "UNIFIED COMMUNICATIONS. Keeping people in touch efficiently"

Transcription

1 UNIFIED COMMUNICATIONS Keeping people in touch efficiently

2 WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were separate types of communication into a single, combined user experience. And being data, Enterprise grade UC software can encrypt the information being sent across the network, greatly enhancing security. UC also means an employee can use a single phone number or handset and a unified inbox for all their communications, making life simpler. WHAT ARE THE BENEFITS? UC is designed to help workers do their jobs better by allowing them to work anywhere and cutting down on the time that can be wasted trying to contact or be contacted by other people. In short, one of the biggest paybacks for a business adopting a UC solution is increased efficiency and productivity. Combined with a move to Cloud computing and a Mobility strategy to manage company communications, UC turbocharges a worker s ability to perform regardless of where they are. It means , text, and voice messaging work seamlessly with live voice, audio- and video-conferencing, and Web collaboration, in one interface, with presence notification to indicate your availability to participate. People are familiar with the concept of VOIP (Voice Over Internet Protocol) telephony because of applications such as Skype, which facilitate low-cost or free voice calls through the Internet. UC has expanded this idea to incorporate other types of communication as well. UC differs from standard telecoms systems because it uses server-based technologies, and digital IP networks (the same type of network that routes Internet traffic). And unlike the old analogue telephone systems, it sends voice information over the network as digital packets, much the same way as an . To start with, it offers advanced telephony functions. These include short-number dialing, which eliminates the use of area codes, and is particularly helpful with businesses that are located across geographical areas. UC also offers advanced call-forwarding to different types of devices, and incoming calls can search for an idle extension in a department. It can also ring multiple devices at once desk phone, desktop, and mobile regardless of their location. The aim of this is to help the caller get through to the right person at the right time. By integrating telephony and data on the same network, it can give enterprises the ability to combine and use voice, data and video information in their common business applications, saving and forwarding whole instant message streams, s, voice phone calls or videoconferencing sessions as chunks of data. 2

3 Phone users can also benefit from having a single number for all of their phone devices; and companies can keep the same geographic number across properties and mobile phones. For someone using UC, they can start a phone call from their desk phone, and continue the call seamlessly on the mobile as they walk away from the desk and out of the office. A single voic with a unified voic box is another feature of UC, and this works for multiple communication devices, such as a desk phone, home phone, mobile phone, or VoIP (Voice over IP) phone, connected to a computer. Pulling together voice or video conference calls becomes a simple matter too, with the benefits of presence technology. Presence technology allows colleagues to quickly see the availability of, and best way to contact, an individual. Presence can indicate whether the recipient is available on their mobile, home phone, desk phone, and so on; and whether they are in a meeting, working from home, or driving between meetings. ARE THERE ANY COST SAVINGS? The short answer is yes. Being based on a digital network, UC can offer cheaper calls than traditional telephone systems. With voice and video being carried as data over the public network, there is scope for businesses to lower their phone bills. Another attraction for businesses is that UC systems can simplify billing and administration, and potentially lower the overall costs of conferencing by combining disparate services through one vendor. UC can give a business predictable bills, so you know roughly what its monthly spend will be. Companies with many locations often have trouble getting a handle on expenses when each office manages its own phone system, Web meeting software, fax service, and even contact centres. With UC, you get one bill. LYNCING UP There are several major players providing UC systems, but Microsoft has gained ascendency because of the widespread use of Windows and Office apps in business, its integration with Lync software and its association with Skype. Lync, which comes bundled with Office 365 business subscriptions, is Microsoft s server platform for unified communications. In a former life it was called Office Communications Server. Lync ties real-time presence information with instant messaging, video conferencing, and voice communication, and it integrates with Exchange and Microsoft Office applications. The features that Microsoft Lync brings to organisations of all sizes can translate quickly into business benefits. Lync drives savings in hardware, software and support costs, and provides a familiar and consistent interface across a wide variety of devices. With the release of Lync 2013, Microsoft also introduced the Web version of Lync which allows users to use the program from their browser. Users can join a Lync meeting from Windows or Mac OS X using a Web browser, and still have access to all of the features of Lync, including HD video, VoIP, instant messaging, and desktop sharing. Microsoft has developed Lync Mobile apps for Windows Phone, ios and Android, so Lync communications are available almost universally. The Lync Mobile apps allow users to instant message, call, or join a Lync meeting from virtually anywhere. The cross-platform approach is a trend with Microsoft, and it s an important one. Microsoft would obviously prefer that 3

4 everyone choose Windows Phone, but the reality is that Windows Phone has relatively little market share, while the vast majority of smartphones and tablets use ios or Android. You will run into plenty of customers who don t use Lync. Skype, on the other hand, is a popular and free communications tool and Microsoft owns that as well. Lync has always provided the option to integrate and communicate with Windows Live Messenger, but Microsoft is phasing that platform out and driving users over to Skype instead. For some businesses, Skype alone may be enough to serve their needs, but organisations that want more robust, comprehensive communication tools should take a look at what Lync 2013 has to offer. Lync 2013 extends communications to Skype with presence, instant messaging, and voice capabilities. AN INDUSTRY EXAMPLE Bridgestone Australia is a subsidiary of Bridgestone Corporation, the largest tyre manufacturer in the world. The company is a major supplier to the Australian automotive industry, providing an extensive range of quality tyres, carefully developed to suit local conditions. The company has more than 1,500 employees across Australia and New Zealand. Bridgestone has a very widespread workforce with 40 company-owned sites in Australia and about 90 locations in New Zealand. Teams also generally have members from more than one location. With a distributed workforce, employees were not always sure about the location of staff members. Most Bridgestone staff members require reliable mobile connectivity, particularly executives who travel overseas and sales staff who travel across the country. Sometimes salespeople make trips up to seven hours to support franchisees in remote locations. Bridgestone operates a few call centres in Australia and New Zealand that have special communications needs. Most employees at Bridgestone used the phone and to communicate, and occasionally they used conferencing. Our core communications offerings were landlines, mobile phones, and , says Graham Burkin, Infrastructure and Support Manager for Bridgestone Australia. They were completely disjointed. LYNC IN OFFICE 365 Businesses small and large can take advantage of Lync 2013 as a function of Microsoft s Cloud computing package, Office 365. The Office 365 element is arguably the most compelling aspect of Lync There are other video-conferencing solutions but they can be costly and only provide the videoconferencing piece. Office 365 makes sense for most business customers, and the addition of Lync, Exchange, and SharePoint make it even greater value. Bridgestone has several large private-branch exchange (PBX) systems, but had no connectivity between them. The systems were also ageing and scheduled for replacement. Bridgestone depended on local contractors to work on the PBX equipment, and the specialised resources required were not always available. Any changes we wanted to implement were costly because we had to make them at each location, says Burkin. Because of the system s age, the configuration was not very stable and even small changes sometimes resulted in big problems. Bridgestone used audio-conferencing services to host conference calls. The services worked well but were expensive. The company also installed video-conferencing 4

5 equipment at many of the offices. These units were very popular and could not meet the demand for daily videoconferencing needs. The company did not have a web-conferencing service, and employees frequently asked the IT staff for access to Skype and similar software to meet this need. To better support its distributed workforce, Bridgestone began to evaluate UC solutions from a few vendors. It wanted a solution that could replace its aging phone system and provide for all of the company s conferencing needs. It also wanted to increase collaboration by adding instant messaging and presence to the communications options provided to its staff. Another requirement for the solution was tight integration for its call centre agents. SOLUTION Bridgestone chose to deploy Microsoft Lync 2013, which provides a unified solution for instant messaging, presence, meetings, and voice. Bridgestone liked the ease of use Lync 2013 provided, and it also liked the inter-operation with other Microsoft products, such as Microsoft Office, Microsoft Exchange Server, and Microsoft SharePoint. CONFERENCING Because the video-conferencing capabilities at Bridgestone were limited at most sites to one conference room per site, many teams could not use the service as often as they would have liked. With Lync 2013, our employees can attend videoconferences from wherever they are, says Adam Gjorgjievski, IT Communications Specialist at Bridgestone Australia. We deployed Microsoft LifeCam web cameras and our employees really appreciate the HD (high-definition) multiparty video and great sound quality. INSTANT MESSAGING AND PRESENCE We were excited about introducing instant messaging and presence to the business, says Burkin. With presence information, teams can see who is available at any given time. We often played phone tag because we didn t have visibility into each other s presence, says Gjorgjievski. Presence is especially helpful for our salespeople, who are frequently on the road. Lync and Lync Mobile are integral to broadcast their availability and receive communications throughout the day. After Bridgestone employees have determined someone is available, they have many ways to connect with each other. I love click-to-call. It s easy and I can initiate the call from the application I m already in. It s truly just one click, says Burkin. Once a chat or call is in progress, I can just drag in other people if we need another viewpoint. Employees can also easily switch communications from instant messaging to voice to video to desktop sharing as the conversation changes. I can easily connect with others, and they can easily connect with me, says Burkin. I can divert my calls to my mobile phone or to a delegate and, with Lync Mobile, I can let people know I am available even when I m out of the office. SKYPE The sales force has a lot of area to cover and spends most of its time out of the office. Lync 2013 provides some unique benefits for this team. They regularly update the franchisees that sell Bridgestone tyres, often traveling from store to store. 5

6 With the Skype association, Bridgestone expects the sales team can use Lync 2013 to talk with the stores through their Skype clients. The sales team is also under a lot of pressure to provide answers to questions quickly. Our salespeople need to be responsive to their customers, says Burkin. With the Lync Mobile on their Windows Phones, they are able to see who is available and send them a quick instant message or give them a call. They no longer waste time leaving voice mail for people who aren t available. TANGIBLE BENEFITS The initial reaction to the Lync Server 2013 deployment at Bridgestone has been overwhelmingly positive. By deploying Lync with enterprise voice, conferencing, and instant messaging and presence, Bridgestone has benefitted from cost reductions, improved business processes, and better employee relationships. About Us Vita Enterprise Solutions offer world-class cloud, mobility, data, computing and accessory solutions to deliver you with an exceptional whole of business ICT outcome. As part of Vita Group, Australia s most exciting technology, communications and electronics provider, Vita Enterprise Solutions draws on the insight, expertise and know-how generated from 20 years of servicing the Australian market. Our team of experts offer expert solutions across all facets of ICT, strengthened by our strategic alliances and partnerships. We re with you every step of the way, from solution advice and design to implementation, it s our sales and support commitment. Because we re taking care of your ICT solution, you can focus on your business. Vita Enterprise Solutions Trusted Advisors Delivering Exceptional ICT Solutions

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

Do better work together

Do better work together Do better work together Collaborate and communicate beyond the boundaries Our Hosted Lync unified communications (UC) solution pairs Microsoft s marketleading UC technology with O 2 s awardwinning network.

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information

The Business Case for Unified Communications November 2013

The Business Case for Unified Communications November 2013 Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

Wellwood Communications Limite d

Wellwood Communications Limite d Wellwood Communications Limite d Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Business Telephone Systems What Options are Right for My Business?

Business Telephone Systems What Options are Right for My Business? Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or

More information

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Microsoft Office System Customer Solution Case Study Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Overview Country or Region: Switzerland Industry: Nonprofit Customer

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale.

Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale. Deliver more flexible working arrangements with unified communications 01 Unified communications empower global organisation to connect, collaborate and compete on a worldwide scale. When new employees

More information

Lifesize. Cloud. Now you re talking with incredible video conferencing

Lifesize. Cloud. Now you re talking with incredible video conferencing Lifesize Cloud Now you re talking with incredible video conferencing Say hello... to video conferencing like you ve never seen. Only Lifesize delivers one solution for simply connecting your conference

More information

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com

WHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems

More information

Licensing Guide. Published: March 2013

Licensing Guide. Published: March 2013 Licensing Guide Published: March 2013 Disclaimer: The Lync 2013 Licensing Guide is provided to customers and partners to assist in understanding the options for acquiring Lync Server 2013, Lync client

More information

Energy Company Reduces Costs by Upgrading Communications Solution

Energy Company Reduces Costs by Upgrading Communications Solution Microsoft Lync Server 2010 Customer Solution Case Study Energy Company Reduces Costs by Upgrading Communications Solution Overview Country or Region: Indonesia Industry: Energy Customer Profile MedcoEnergi

More information

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget.

We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. We chose Vodafone due to its proposed Unified Communications solution, which was far superior to the other companies yet still within our budget. Laurence Cops, Group Manager ICT, Southend-on-Sea Borough

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

CENTRIX IP TELEPHONY. Centrix IP Telephony

CENTRIX IP TELEPHONY. Centrix IP Telephony Centrix IP Telephony WHAT IS IP Telephony? IP telephony enables you to extend highly secure, reliable, and consistent communications services to all your employees whether they re part of head office,

More information

Event Services Company Stays Connected with Unified Communications Solution

Event Services Company Stays Connected with Unified Communications Solution Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services

More information

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments.

Business leaders, meanwhile, are looking for reporting that will help them drive efficiency and maximize returns on their technology investments. Businesses don t buy phone systems for fun. If you re in the market, you re probably responding to an event, such as a move or serious problems with an existing system. Perhaps, you are looking to gain

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

ipecs UCS Unified Communications Solution Easy to access and activate Highlights Single server solution

ipecs UCS Unified Communications Solution Easy to access and activate Highlights Single server solution ipecs UCS Unified Communications Solution In today s world of remote and dispersed workers, the ipecs UCS application provides tools to enhance productivity and mobility while improving employee collaboration

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

Simplify your business telephony with a hosted voice solution.

Simplify your business telephony with a hosted voice solution. IT Services. Simplify your business telephony with a hosted voice solution. Deliver HD voice, video, and a host of advanced features without the expense of an onsite pbx. itservices.ricoh.com.au We ve

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. TechAdvisory.org SME Reports sponsored by Voice over Internet Protocol

More information

Communications. Simplified ipecs UCP. www.ericsson.com/us/connecting-business

Communications. Simplified ipecs UCP. www.ericsson.com/us/connecting-business Communications Simplified ipecs UCP Innovative IP Platform for Unified Communications Simple Unified Communications Built-in Users can access voice, video, instant messaging, conference calling and visual

More information

AuDeo s Guide. Desktop & Mobile Video Conferencing

AuDeo s Guide. Desktop & Mobile Video Conferencing AuDeo s Guide to Desktop & Mobile Video Conferencing What s out there & what we think 1 Contents The benefits of desktop & mobile Video Conferencing... 3 Why choose business quality video over and above

More information

RingCentral Office Product Overview UK. Learn what a cloud phone system can do for your business.

RingCentral Office Product Overview UK. Learn what a cloud phone system can do for your business. RingCentral Office Product Overview UK Learn what a cloud phone system can do for your business. RingCentral Office Product Overview Cloud Business Phone Systems RingCentral is the market leader in cloud

More information

NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony

NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony . Myths and facts - for enterprise owners, managers and buyers. Document Version: V1.0 Date: November 2015 NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 1 of 7 1. INTRODUCTION While the business

More information

Superior Systems. Feature highlights include:

Superior Systems. Feature highlights include: Telephony Solutions Superior Systems Mother Technologies has been a Unify partner since 2002. Consistently innovative, Unify (formerly Siemens Enterprise Communications) manufacture the very best in telephony

More information

Mitel MiCloud Office Solution Overview

Mitel MiCloud Office Solution Overview Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution

Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Microsoft Office 365 Customer Solution Case Study Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Overview Country or Region: United Kingdom Industry: Nonprofit

More information

Mitel MiCollab Client

Mitel MiCollab Client Mitel MiCollab Client Making In the Moment Communications More Dynamic In today s fast-paced, competitive world of business how can employees work together efficiently & effectively to help drive the success

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications

More information

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system

Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Cloud-based Office 365 provides substantial cost, flexibility benefits over server-based system Prepared by: Ron Beck, Director, McGladrey LLP ron.beck@mcgladrey.com August 2013 In the modern workplace,

More information

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1

BT One. Analyst and consultant update, September 2012. BT One. Communications that unify 1 BT One Analyst and consultant update, September 2012 BT One. Communications that unify 1 BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT One Overview Andrew Small Vice President

More information

Lifesize. Cloud. Now you re talking with incredible video conferencing

Lifesize. Cloud. Now you re talking with incredible video conferencing Lifesize Cloud Now you re talking with incredible video conferencing Say hello... to video conferencing like you ve never seen. Only Lifesize delivers one solution for simply connecting your conference

More information

White Paper. Is your PBX system strangling your business? By John Zeppel at Pact IT Solutions T 08 8342 3255 E sales@pactit.com.au

White Paper. Is your PBX system strangling your business? By John Zeppel at Pact IT Solutions T 08 8342 3255 E sales@pactit.com.au Is your PBX system strangling your business? By John Zeppel at Pact IT Solutions T 08 8342 3255 E sales@pactit.com.au Introduction This paper outlines the problems of a traditional PBX/PABX system and

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

WD Improves Productivity and Cuts Phone Costs with VoIP Communication

WD Improves Productivity and Cuts Phone Costs with VoIP Communication Microsoft Office System Customer Solution Case Study WD Improves Productivity and Cuts Phone Costs with VoIP Communication Overview Country or Region: United States Industry: High-tech and electronics

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

Business Services: Hosted PBX And Beyond

Business Services: Hosted PBX And Beyond Business White Paper Business Services: Hosted PBX And Beyond Table of contents 2 Executive Summary 3 Legacy Environments 5 Solving the Communications Puzzle 6 Hosted PBX 10 Pulling it all together 12

More information

eircom unified communications solutions giving your teams the power to deliver

eircom unified communications solutions giving your teams the power to deliver eircom unified communications solutions giving your teams the power to deliver In a fast-moving world, information is power Business today moves fast: If your teams can t easily access the right resources

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information

Work From Anywhere With Unified Communications. gsolutionz.com

Work From Anywhere With Unified Communications. gsolutionz.com Work From Anywhere With Unified Communications gsolutionz.com Work From Anywhere With Unified Communications 2 gsolutionz.com Microsoft discovered the average worker is only at his or her desk about 40%

More information

Product Guide. Published: November 2012

Product Guide. Published: November 2012 Published: November 2012 Table of Contents Introduction... 5 What s New in Lync? Be There Without Going There... 6 Work from Anywhere... 7 Identity Based Communication... 7 Seamless Connectivity... 7 Presence

More information

Microsoft Lync 2013. Work from Anywhere

Microsoft Lync 2013. Work from Anywhere Microsoft Lync 2013 Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations technology investments,

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

Buyers Guide to Cloud Phone Systems

Buyers Guide to Cloud Phone Systems Buyers Guide to Cloud Phone Systems -002 -003 Introduction Highlights It s important to understand your options, your current business needs and future requirements before making a purchasing decision

More information

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO

Plans Comparison. 855.900.KUMO (5866) sales@joinkumo.com. sales@joinkumo.com www.joinkumo.com 855.900.KUMO Plans Comparison 855.900.KUMO (5866) sales@joinkumo.com Page 1 of 5 Elevate your business with scalable solutions and accessible services in the cloud. ON-DEMAND FLEXIBILITY Fully On-Demand Cloud Services

More information

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms.

communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. communicatiothen A fully hosted phone system. No hardware installation, no maintenance and inclusive of upgrades. Welcome to The Future of Telecoms. 0203 393 0000 Making life Introducing Hosted VoIP from

More information

Lync 2013 Customer Solution Case Study

Lync 2013 Customer Solution Case Study Lync 2013 Customer Solution Case Study Fitness Giant Upgrades Conferencing Solution to Improve Communications and Collaboration Overview Country or Region: United States Industry: Health Customer Profile

More information

1Building Communications Solutions with Microsoft Lync Server 2010

1Building Communications Solutions with Microsoft Lync Server 2010 1Building Communications Solutions with Microsoft Lync Server 2010 WHAT S IN THIS CHAPTER? What Is Lync? Using the Lync Controls to Integrate Lync Functionality into Your Applications Building Custom Communications

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

The Communications Partner That Can Transform Your Business

The Communications Partner That Can Transform Your Business The Communications Partner That Can Transform Your Business Broadcore s comprehensive service offering is very valuable to our organization. We no longer manage several different providers to get reliable

More information

Amcom IP Tel POWERED BY BROADSOFT

Amcom IP Tel POWERED BY BROADSOFT Amcom IP Tel POWERED BY BROADSOFT Unified Communications as a Service Unified Communications (UC) brings together all your real-time communication services such as IM, telephony, video conferencing and

More information

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE

OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE OUR HOSTED PHONE SOLUTION WILL SAVE YOUR BUSINESS MONEY AND MEET ALL YOUR TELEPHONE REQUIREMENTS. LOGO HERE ITS TIME TO EXPECT MORE FROM YOUR PHONE PROVIDER NEW VOIP PHONES There s no bulky equipment to

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

Unified Communications. Increased productivity through communications convergence

Unified Communications. Increased productivity through communications convergence Unified Communications Increased productivity through communications convergence Current Infrastructure 10,000 Telephones Over 370 locations 80 Separate Phone Systems Over $3 Million in annual AT&T cost

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports your mobile workforce What s the first thing you do when you wake up in the morning?

More information

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution.

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Australia au.nec.com Communication and collaboration. Your way. Modern

More information

CompleteCare+ Enterprise Voice

CompleteCare+ Enterprise Voice There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications

More information

ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015

ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 ezuce Uniteme TM Unified Communications for the Enterprise ezuce Inc. 2015 TABLE OF CONTENTS Unified Communications for the Enterprise Introduction User Centric Unified Communications Origin Platform Overview

More information

Decoding Business Phone Basics

Decoding Business Phone Basics Decoding Business Phone Basics 7 Simple Terms to Understand Before Choosing Your Next Phone System Do you feel like you need a magic decoder just to shop for a new phone system? Understanding simple terms

More information

Fuel Company Uses Online Tools to Energize Employee Communications, Drive Mobility Online Tools

Fuel Company Uses Online Tools to Energize Employee Communications, Drive Mobility Online Tools Microsoft Office 365 Customer Solution Case Study Fuel Company Uses Online Tools to Energize Employee Communications, Drive Mobility Online Tools Overview Country or Region: Australia Industry: Other services

More information

IPECS IN LEGAL SERVICES. With Ericsson-LG

IPECS IN LEGAL SERVICES. With Ericsson-LG IPECS IN LEGAL SERVICES With Ericsson-LG SIMPLE UNIFIED COMMUNICATIONS Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help

More information

Microsoft Lync TM How to Guide

Microsoft Lync TM How to Guide Microsoft Lync TM How to Guide Microsoft Lync TM ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from nearly

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

Creating Business Advantage. Solutions Insight. Unified Communications & Collaboration: From vendor hype to technological reality

Creating Business Advantage. Solutions Insight. Unified Communications & Collaboration: From vendor hype to technological reality Creating Business Advantage Solutions Insight Unified Communications & Collaboration: From vendor hype to technological reality Unified Communication & Collaboration Page 1 Unified Communications is the

More information

Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified.

Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified. Lukas Keller Unified Communications Business Lead Microsoft Western Europe Early Customer Adoption Partners Ready A growing ecosystem Performance of Hardware Broadband, Mobility, Form Factors Digitization

More information

Cisco Business Edition 3000

Cisco Business Edition 3000 Solution Overview Cisco Business Edition 3000 Value, Simplicity, and Essential Features for Small and Medium-Sized Businesses Cisco Business Edition 3000 provides you essential collaboration capabilities

More information

synetra.com (432) 561-7200 Work From Anywhere With Unified Communications

synetra.com (432) 561-7200 Work From Anywhere With Unified Communications Work From Anywhere With Unified Communications Work From Anywhere With Unified Communications Microsoft discovered the average worker is only at his or her desk about 40% of the time. Despite the trend

More information

Introduction to VOIP Telephony

Introduction to VOIP Telephony 1 April 2011 Introduction to VOIP Telephony What is VoIP VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of

More information

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity

Solutions. Unified Communications Answering the Call for Greater Collaboration and Productivity Solutions Unified Communications Answering the Call for Greater Collaboration and Productivity Unified Communications The typical user can save up to 30 minutes a day by being able to manage their voicemail,

More information

the lifeline of real-time business

the lifeline of real-time business partners customers employees others messaging presence enterprise instant messaging conferencing software-powered VOIP unified communications The Real Power of UC The idea of Unified Communications (UC)

More information

Unified Communications In the Manufacturing Industry

Unified Communications In the Manufacturing Industry Unified Communications In the Manufacturing Industry Agenda Trends and Challenges in Manufacturing Microsoft s Unified Communications Solution Vision Unified Communications Solutions for Manufacturing

More information

Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging

Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging Microsoft Office 365 Customer Solution Case Study Global Safety Company Complements Unified Communications Solution with Cloud-Based Messaging Overview Country or Region: United States Industry: Professional

More information

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation

Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation This year By 2013. which is more than the a third world s of the mobile world s worker workforce

More information

Unified Communications: Bringing People and Businesses Closer Together

Unified Communications: Bringing People and Businesses Closer Together : Bringing People and Businesses Closer Together A T E Kingsmill Business Park Chapel Mill Road Kingston upon Thames KT1 3GZ 0845 872 8222 info@avsnet.co.uk There are many clear benefits from an avsnet

More information

A TYPICAL DAY WITH OFFICE 365. Office 365 is so much more than just an online version of email and Office 2013.

A TYPICAL DAY WITH OFFICE 365. Office 365 is so much more than just an online version of email and Office 2013. A TYPICAL DAY WITH OFFICE 365 Office 365 is so much more than just an online version of email and Office 2013. While all the documentation and information focuses on the key features and benefits of Office

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN

Kyle Holmgren. Channel Account Manager IA,NE,SD,MN Kyle Holmgren Channel Account Manager IA,NE,SD,MN Mitel Today Mitel Today 2014 Mitel. Proprietary Mitel s Transformation 2014 Mitel. Proprietary Mitel a history of M&A 05 Aastra acquired EADS France Sep

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

DECODING BUSINESS PHONE BASICS 7 SIMPLE TERMS TO UNDERSTAND BEFORE CHOOSING YOUR NEXT PHONE SYSTEM

DECODING BUSINESS PHONE BASICS 7 SIMPLE TERMS TO UNDERSTAND BEFORE CHOOSING YOUR NEXT PHONE SYSTEM DECODING BUSINESS PHONE BASICS 7 SIMPLE TERMS TO UNDERSTAND BEFORE CHOOSING YOUR NEXT PHONE SYSTEM Contents PBX (Private Branch Exchange) IVR (Interactive Voice Response) UC (Unified Communications) VoIP

More information

White Paper NEC Unified Communications

White Paper NEC Unified Communications NEC Unified Communications NEC Australia nec.com.au So what is Unified Communications? Unified Communications empowers you with the ultimate communications tool by converging and integrating all forms

More information

Welcome to the era of the anywhere worker

Welcome to the era of the anywhere worker Welcome to the era of the anywhere worker Today s anywhere worker is more responsive, more productive and more mobile than ever before. Don t just add mobile. Be mobile. Real-time conversations are happening

More information

Avaya plus Skype for Business: The Best of Both Worlds

Avaya plus Skype for Business: The Best of Both Worlds Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for

More information

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU.

BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. BT CLOUD VOICE. BUILDING THE RIGHT SOLUTION FOR YOU. Manage business calls quickly and easily Work better with colleagues Save money on set-up, maintenance and calls Get a long-term flexible solution Have

More information

UNIFIED COMMUNICATION COMPARISON GUIDE. Unified Messaging, Mobile Integration & Unified User Interface

UNIFIED COMMUNICATION COMPARISON GUIDE. Unified Messaging, Mobile Integration & Unified User Interface UNIFIED COMMUNICATION COMPARISON GUIDE Unified Messaging, Mobile Integration & Unified User Interface Introduction Unified communications is one of the most promising and powerful business technologies

More information