HostNet Business Services Solutions

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1 ! Always On! Always Available! Always Reliable! From Your Hometown Communications Company Michigan Broadband Services HostNet Business Services Solutions HostNet is based on the award winning defacto standard in the industry Michigan Broadband Services Product Development Group authored this document. It s intent is to better inform our prospective clients of the superior capability, flexibility and economies of scale of the HostNet System. HostNet will insure immediate credibility as your business communicates with the outside world. Copyright 2015 Michigan Broadband Services all rights reserved

2 Contents Section #1... Introduction Page #3 Section #2... Applications for Business 2.1 Hosted PBX 2.2 CommPortal CommPortal Web CommPortal BG Administrator Page # CommPortal Phone CommPortal Assistant Page # Commportal Mobile 2.3 Hosted Unified Messaging, Facsimile & Speech To Text 2.4 Incoming Call Manager Page #6 2.5 Easy Attendant 2.6 Premium Attendant 2.7 N- Series Conferencing Page #7 2.8 HostNet Instant Conference Group Section #3... Benefits Page #8 3.1 Cost 3.2 Business Continuity 3.3 End User Productivity 3.4 Simplicity 3.5 Security Page #9 3.6 Networkability 3.7 Scalability 3.8 Connectivity Section #4... User Interface Page # Video Conferencing Page # Accession Communicator (HostNet Mobility Solution) Page #12 Section #5... Summary Page 2

3 1 Introduction In today s occupational sphere, Businesses, Municipalities, Schools and Libraries demand practical, secure and scalable communications solutions that allow growth and manage costs, while providing services and applications to make their staff more productive and provide clear communications with their customers and vendors. Over the last few years, Businesses have experienced significant changes in their operations and communications budgets, while services and communication with the public have surged, placing ever- increasing demands on staffs and equipment that provides these services. The HostNet Business Services Solutions offers a suite of applications that allow the establishment of reliable, cost effective communication pathways with vendors and clients, while allowing staff to be more productive regardless of physical locations of the systems. In early 2012, Michigan Broadband Services developed and later released a commercial grade hosted communications platform based on the award winning MetaSwitch. The HostNet suite of products and services reduces the long- term total cost of ownership, reduces monthly operational costs, increases the communications performance activities with everyone that makes use of the system and scales up to 10,000 stations. We thank you for reviewing our material and look forward to working together with placement of the next generation of communications systems in your Enterprise. 2 Applications for Business 2.1 Hosted IVX (Integrated IP Voice Exchange) Hosted PBX (public branch exchange) provides a state of the art, virtual PBX communication environment that can be shared across geographic boundaries. Because the PBX service is hosted in the service provider cloud, there is no need for SMB s or Enterprise Clients to maintain expensive equipment, make annual investments in maintenance contracts or deploy additional staff to manage the communications network. Hosted PBX provides all of the basic services and features that you would expect from an IP PBX and advanced features that are not readily available on an IP PBX. 2.2 MetaSphere CommPortal CommPortal provides a suite of powerful interfaces that Business staff can choose from to efficiently manage their communications settings and contacts. Included in the CommPortal Suite are the following interfaces: Page 3

4 2.2.1 CommPortal Web CommPortal Web provides the responsiveness and functionality of a full- featured software client, from a web- based interface. This results in a highly interactive application that encourages customer retention. With CommPortal Web, Business subscribers can self- subscribe to a suite of managed services, then personalize their selections to best suit their individual requirements. CommPortal Web enables your Business subscribers to access these services from branded web portal. CommPortal leverages Web 2.0 standards and best design practices to deliver an exceptionally intuitive and tightly integrated user interface to a wide range of services and features. These include Message List Dashboard Click- to- Dial Phone Configurator Call List Export Voic Player Contact Management Find Me Follow Me Contact List Call Forwarding Call Lists Selective Call Screening Voic Composer Preferences & many more CommPortal BG Administrator The CommPortal Business Group Administrator interface (BG Admin) is an integral part of the Business Services Hosted PBX. CommPortal BG Admin provides multiple Business agencies with an intuitive web based interface for managing the users and services assigned to the specific agency The User Instrument on the HostNet System (PolyCom SoundPoint and VVX) HostNet allows Business agency staff members to access advanced functions quickly and easily, without having to open a web browser or even turn on their PC. PolyCom instruments provide a compelling and integrated high- definition telephony experience. Users with supported devices can access the following directly from their instruments: Message List shows users their voic s in an on- screen list and allows them to listen to and manage messages (with text transcription), without having to navigate through interactive voice recognition menus (IVR) or key- press menus (DTMF commands); Network Contacts enables agency staff to use and update their CommPortal contact list directly from their phone handset; Network Call Lists displays missed, dialed, received and rejected calls, allowing the agency staff to return calls with a single key press; Hot Desking allows agency staff to log on and off from individual phone handsets, simply by touching a button. Page 4

5 2.2.4 CommPortal Assistant CommPortal Assistant greatly enhances the Business agencies user experience by enabling staff to access communication services at any time from the desktop taskbar. This reinforces the value of the applications as staff members can now access their most advanced telephony services from their computers, without having to change applications. The intuitive CommPortal Assistant toolbar application, allows the Agency s staff to Search their CommPortal contact list; Initiate and configure synchronization with Outlook contacts; Search contacts in an external LDAP directory; Initiate click- to- dial outgoing calls; Enable/disable key call services. This integrated approach even provides the agency s staff members to initiate click- to- dial outgoing calls directly from Microsoft Outlook. CommPortal Assistant Notifier transparently maintains contact with CommPortal Web so that it can alert the agency s staff via a pop- up notification whenever there is an incoming call, or when they receive a new voic . The pop- up displays the name of the caller (pulled automatically from the subscriber s CommPortal contact lists), their number and the time of the message. In addition, when a staff member receives an incoming call, the notifier provides options to send the call directly to voic or forward it to another line, instantly. Residing in the Windows system tray, it offers a notification area icon that shows voic status and provides a shortcut to CommPortal CommPortal Mobile (Accession Mobile Application for Smart Phones) CommPortal Mobile takes an all- new approach to the integration of the Business agencies fixed line (office and home office) and mobile devices. This service is called Accession Communicator and offers numerous ways to synchronize network contacts across devices and platforms. Accession combines these synchronization capabilities with advanced Find Me Follow Me call routing and offers a fully integrated extension to the HostNet platform. With CommPortal Mobile, agency staff perceives your service to be the center of their communications, unifying all the various devices they use on a regular basis. Accession Communicator provides smartphone applications for iphone and Android phones that allow the agency s staff to manage voic via a visual interface (with Speech to text), initiate and control a conference call, or remotely launch a call to a remote location. Ever read your voice mail? This simple yet powerful feature reduces the cycle- time to review voice messages in text, reply, call back, etc. This product is an innovation in office mobility and further shown in section #4 of this Guide. Page 5

6 2.3 Hosted Unified Messaging with Speech to Text Unified Messaging provides Agency staffs with a single location to receive voice and fax messages and currently integrates with Microsoft Outlook. Users are also provided with a visual interface to manage messages received and can choose to review messages from the telephone, web browser, or mobile clients. Speech- to- text provides a text transcription of all voice mail messages that staff can review from the telephone display, web browser, or mobile clients. Speech to text eliminates the need to spend several minutes multiple times per day, accessing voic to learn that there was no message simply request for a call back was left. 2.4 HostNet Incoming Call Manager Incoming Call Manager provides an agency s staff with powerful rules based routing services allowing them to configure when, where and which calls are delivered to them. Staff can use the advanced rules based routing to configure an advanced Sets of Rules for their incoming calls. For example, a subscriber might want to forward after hours calls from a defined group of users to their mobile phone, while forwarding calls from the office directly to voic . Powerful, yet simple to use! 2.5 HostNet Easy Attendant Easy Attendant is the perfect application to fill the need for a simple Auto Attendant requiring a single level call menu. The Business Agency s Administrators have the ability to create new auto attendants and configure announcements to be played or transfer destinations based on caller selection. Two pre- named schedules are provided for Business Hours and Special Days allowing Businesses to define how the calls to the auto attendant are handled during normal hours and when the Business is closed. Currently supported menu actions include: Play Announcement, Transfer to extension or phone number, Transfer to mailbox, Dial by extension and transfer to operator. 2.6 HostNet Premium Attendant Based on the successful technology of Easy Attendant, Premium Attendant allows more complex menu structures and flexibility of call tree design. Capable of handling thousands of calls per hour, it is suitable for enterprise departments with thousands of employees. Completely configurable through the CommPortal BG Admin, the intuitive configuration model allows a selection of features, including: Up to 150 fully customizable menus; A separate announcement pool - allowing recordings to be managed independently of menus; Up to nine fine- grained weekly schedule periods, plus special days; Control over global key presses. Recording file upload via CommPortal: In addition to the inbuilt CommPortal recording and self- care Telephone User Interface, recording already available in Easy Attendant. Page 6

7 2.7 HostNet N- Series Conferencing The Conferencing Server offers Business agencies with the industry's most flexible, real- time conference capabilities. A SIP- based conference solution, it enables moderators to easily set up conferences via an intuitive web interface, and control participant interaction and call flow via the phone interface or through the web. What's more, a portable CommPortal Conference Widget and mobile application is also available, offering full moderator control from the agency s staff members preferred Web, mobile or desktop environment. Advanced features include: Reservation- less meet- me conferencing for up to 500 attendees Lock / roll call / number of participant controls Real- time participant list updates Visible indication of current speaker and audio levels Ability to mute, adjust volume and disconnect any participants Call recording. The Conferencing Server provides the agency s staff with a web- based interface, mobile conference application and a Conference Widget for managing active conference calls. 2.8 HostNet Instant Conference Group The HostNet Instant Conference Group application allows the agency s staff to create and manage an audio conference with a pre- defined group of people by calling the HostNet Instant Conference number for the defined group. When a call is received on a dedicated number (a "HostNet number"), HostNet Instant Conference Group immediately attempts to establish simultaneous calls to a pre- configured list of contacts. As these calls are answered, the individuals are placed into a multi- way conference with the caller. HostNet Instant Conference Group members can also dial in to HostNet conferences that are in progress, allowing them for example to drop out of a conference on their landline, and dial back in from their mobile phone. HostNet Instant Conference Group administrators can use an intuitive web- based UI to configure and maintain contact details for individual group members. They can also upload announcements to be played to callers while HostNet group members are contacted and to HostNet group members when they answer the calls a task which can additionally be completed by dialing in via a TUI. To ensure the service is correctly used, HostNet administrators can also access detailed usage reports for calls to their HostNet Instant Conference Group numbers. Page 7

8 3 Benefits: 3.1 Cost The HostNet Business Solution allows Business agencies to take advantage of cost effective hosted VoIP solutions with a cost structure that decreases as it scales. A centralized hosted solution is much less expensive to procure and maintain than distributed solutions. Hybrid IP PBX and Hosted PBX environments allow further cost savings by providing SIP based trunks to existing IP PBXs and Hosted PBX services to others, while allowing a single dialing plan. 3.2 Continuity Because the HostNet Business Solution is hosted, your communications are entirely safe from site failures or natural disasters. In case of a site failure or disaster, agency staffs can easily and quickly redirect calls and services. Staff can quickly forward calls to alternate numbers (home or mobile) or if an alternate site is available, staff can easily register their phones at the new location without additional administration. Other D/R programs are available from our representatives. Please just ask. 3.3 End User Productivity Company staff is significantly more productive by allowing a ubiquitous feature set and access to applications from any instrument or location. Michigan Broadband will develop your system and recommend designs that will reduce cycle- time, add credibility to your Firm and improve overall performance of your connections to the outside world. 3.4 Simplicity HostNet Business solutions are designed with usability and simplicity in mind, with the primary goal of providing intuitive user- friendly applications and interfaces. P a g e 8 H o s t N e t B u s i n e s s S e r v i c e s S o l u t i o n s M i c h i g a n B r o a d b a n d S e r v i c e s L u d i n g t o n S t r e e t, E s c a n a b a, M i c h i g a n M i c h B B S ( )

9 3.5 Security HostNet was developed with your security in mind too. Since hosted communication services, in general, can travel over untrusted Internet access points, your calls would be susceptible to eves dropping or even call hijacking. To prevent this from ever occurring, Michigan Broadband deploys the most advanced call encryption protocols and IP anti- cloning methods in the Business. The only one that will ever hear your call is the intended recipient. 3.6 Networkability Multiple offices or locations? HostNet solves the connectivity problem between sites usually with zero cost of operating communications between sites. Whether the locations are regionally or globally separated, HostNet can solve the problem with lower costs and much higher interoffice capabilities. By adding the mobility- enabled functions, calling can be made from anywhere at anytime with a desktop location capability. Networkability is one of the strongest suits for the HostNet brand of cloud platforms. 3.7 Scalability (HostNet can scale from 1 to 10,000 stations) HostNet can be scaled exactly to the needs of your Business. Have a seasonal busy time requiring additional people? With HostNet, you only pay for what you need. 3.8 Connectivity: Michigan Broadband offers its clients a tier- one VoIP calling infrastructure over virtual private networking (VPN) to the Host. HostNet- Connect is an all fiber- based infrastructure from the Host to the network. This additional measure of security delivers point- to- point, error free communications that enhances the high- definition calling experience. Intentionally Blank Page 9

10 4 User Interface MichBBS uses only the best! Polycom SoundPoint Digital High- Definition Desk Sets for your Business Services System. Simply stated, MichBBS uses PolyCom SoundPoint Instruments because they are the best in the industry. Unparalleled sound quality The SoundPoint desktop phone features Polycom s revolutionary HD Voice technology, which brings life- like richness and clarity to every call. Polycom HD Voice technology incorporates wideband audio for over twice the voice clarity; Polycom s patented Acoustic Clarity Technology for crystal- clear, noise- and echo- free sound, plus best- in- class system design for high fidelity, faithful voice reproduction. Comprehensive, cutting- edge feature set The SoundPoint desktop phone delivers advanced features and capabilities, such as shared call/ bridged line appearance, busy lamp field (BLF), presence, text messaging, and buddy lists. The SoundPoint phones also boasts an integrated XHTML micro- browser that allows users to take advantage of productivity- enhancing Web- based applications. Add the support of two to four virtual lines, a backlit, high- resolution, easy- to- read graphical display and flexible customizations options, and it becomes clear why the SoundPoint is certain to meet the voice communication needs of the most demanding managers and professionals. Additionally, MichBBS offers PolyCom s VVX line of instruments for those municipalities that require Gigabit applications. Quality of Service State- of- the- art call processors and priority staging ensure quality HD voice sessions that are unsurpassed in the industry. P a g e 10 H o s t N e t B u s i n e s s S e r v i c e s S o l u t i o n s M i c h i g a n B r o a d b a n d S e r v i c e s L u d i n g t o n S t r e e t, E s c a n a b a, M i c h i g a n M i c h B B S ( )

11 4 User Interface - VVX with Special Access 4.1 Video Phone Conferencing When Gigabit applications are required Michigan Broadband markets the PolyCom VVX line of HD instruments. With PolyCom VVX series of desk instruments, department supervisors can make internal or external video calls from their desktop. VVX instruments are next generation SIP compliant and provide full motion video through the internal and external IP network. Networked VVX instruments can make standard calls, video calls and have a host of touch screen functionality to customize each user experience. The ultimate Executive Choice! PolyCom VVX 1500 video IP phone with direct station selection busy lamp field side car feature. PolyCom VVX 500 series Gigabit HD instruments are state- of- the- art and video enabled. The VVX 500 can be teamed with the direct station selection / busy lamp field sidecar shown above operators or executives. PolyCom VVX 310 (left) and 410 are the best- in- class communication instruments. They offer 12- line capability with a multitude of features and functionality to make your high definition communication experience consistent. Each is equipped with a two- port 10/100/1000 switch and HD circuitry. P a g e 11 H o s t N e t B u s i n e s s S e r v i c e s S o l u t i o n s M i c h i g a n B r o a d b a n d S e r v i c e s L u d i n g t o n S t r e e t, E s c a n a b a, M i c h i g a n M i c h B B S ( )

12 4.2 Accession Communicator - the future of mobility here right now! Accession Mobility is an application that can be downloaded either from the Apple or Android application site. The program emulates a MetaSwitch attached communication device and creates a communication portal and mobility solution for an OS or Android smart phone. Each mobility device (smart phone with the Accession app installed) can be assigned a twinned desktop number or can be assigned a separate and completely independent number. The product operates over the licensed (cellular as data) or unlicensed network (private or public WiFi). Gone are the days of listening to voice mail. With the transcription software module, you can simply open the dialog and read the voice message. Accession Mobility from Michigan Broadband Services is really COOL! iphone and ipad Mini with Accession Mobility solution installed. Allows the mobile user seamless access to HostNet services where wireless signal is available anywhere in the world. 5 Summary Michigan Broadband takes your communication systems very seriously. All areas of the implementation are carefully planned. From the site survey, to the systems design. With administrator training, operational training, programming, installation, Help Desk support and more. At all times during our relationship, you can count on Michigan Broadband Services to deliver the most comprehensive and reliable, future proof communication systems available. All based on the world leader in soft switch technology, HostNet provides a cost effective, next generation communication system that will exceed expectation. Because the HostNet System is located in the Michigan Broadband network, it ensures continuity and provides peace of mind that will meet the needs of today s Business environments and evolve to meet future needs as well. In closing, when selecting a next generation communication system, please also keep in mind we are the Telephone Company. Our systems are secure and redundant. Our network is robust and modern. And we have been providing advanced services to our clients for over 100 years. Doesn t it just make sense to seriously consider our HostNet brand of Cloud communications services? Thank you for reviewing our material and we look forward to serving your communication needs now and into the future. P a g e 12 H o s t N e t B u s i n e s s S e r v i c e s S o l u t i o n s M i c h i g a n B r o a d b a n d S e r v i c e s L u d i n g t o n S t r e e t, E s c a n a b a, M i c h i g a n M i c h B B S ( )

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