The Protel PBX Line. Converged Communications for Business. Green Solutions

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1 The Protel PBX Line Converged Communications for Business Green Solutions

2 Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel PBX? Features at your fingertips Empower your workforce: Keep your team in touch Mobility: Stay connected on the move Mail on the go: More than voic Applications: Work smarter, Manage Smarter

3 Why a Protel PBX? The Protel PBX does it better! Understanding the Protel PBX starts with you and our Partners. Our Protel PBX can serve any size organization from smaller home office-based companies to enterprise deployments. nexmatrix Telecom does not sell directly to customers. The Protel PBX is meant to be installed by IT and Telephony professionals and set up to your exact specifications, assuring that your company has a solution that meets all of your needs. Powerful Collaboration for Small, Medium, and Enterprise Businesses Deliver flexible communications to all employees. Easily and cost-effectively increase communications capacity, adding enhanced capabilities as your business expands. The Protel PBX integrates with the most popular devices such as your iphone or Android along with software such as the ATLANTIS CRM/SCM to enhance collaboration. Scale from several to thousands of employees at a single site, across the country and across the world. Features On-Screen Menu System Append Messages Authentication Overhead paging/paging on phones Automated Attendant Blind Transfer Call Detail Records Call Forward on Busy Call Forward on No Answer Call Forward Variable Call Monitoring Conference Bridging Call Forward on No Answer Call Forward Variable Call Monitoring Call Parking Call Queuing (ACD) Call Recording Call Retrieval Call Snooping Call Transfer Call Waiting Caller ID Caller ID on Call Waiting Automated Attendant Blind Transfer Call Detail Records Conference Bridging Database Store / Retrieve Database Integration Dial by Name Do Not Disturb E911 Flexible Extension Logic Interactive Directory Listing Local and Remote Call Agents Music On Hold Music On Transfer Privacy Overhead Paging Remote Office Support Roaming Extensions Talk Detection Three-way Calling Time and Date Transcoding Trunking VoIP Gateways

4 Always be connected to your office You can be reached anywhere, anytime! Your Protel PBX, any model, allows you to receive and make calls from anywhere. Even add a line to your Android or iphone and get your calls or make them, transfer them back to your receptionist, or just have your phone follow you. Your Protel PBX is a business tool, allowing you to communicate with your office, warehouse, or clients. Warehouse personnel can use DECT phones or smartphones.

5 More than voic , a means to communicate Expect more from nexmatrix Protel PBX telephony solutions offer a rich and flexible feature set. Voic Blast Groups Voic messages can be automatically forwarded to another extension, or to Extension Groups. This is great for customer service, but also for internal announcements. Voic Control With the Protel PBX, you can control the Voic that is created, including how to manage messages that are too long, or that are only silence. Flexible Voic Access The Protel PBX offers many options to access voic one-touch access from a desk phone, remote access from any phone, Web access to your Protel PBX Mailbox, or access from your favorite client. Listen from anywhere. Automatic Voic Setup The Protel PBX automatically creates a Mailbox for each phone-type extension (SIP, Analog, SCCP, or Virtual extension). All voic messages are kept in the extension's Mailbox. Have it the way your business and you need it Depending business needs there are many more advanced features which can make up part of a Protel PBX telephone system. Some examples of these advanced features include:

6 Advanced Features Depending business needs there are many more advanced features which can make up part of a Protel PBX telephone system. Some examples of these advanced features include: Call routing setting up programmed rules to route calls appropriately based on flexible criteria like caller ID or time or even next available extension in the designated call management group. Integration with Outlook or other systems incoming calls can be matched with contact management records and outcoming calls can be initiated from within Outlook so users can click on contact management systems records and dial from within Outlook or other PC applications. Voic to sending all voic from a mailbox to an account where messages can be opened and listened to on a PC as well as stored and managed. Scalability the ability to rapidly grow or reduce the system under your control the better systems can scale to handle dramatically larger numbers of users in the hundreds of users. Scheduled call routing handling incoming calls differently based on time received and even setting up several systems of call management that are all different depending on time of day or day of the week. Rights management allowing different groups of employees different rights within the phone system for management, administration, usage and more. Group management managing groups of callers and call recipients. Call queue management providing visibility into and the ability to manage incoming call queues. This can include specific call management as well as general system management of rules and varying loads, hold times, etc. Handling both analog and IP phones many IP-PBX systems can manage both VoIP phone systems and regular telephone systems at the same time although not all functionality is available to regular phone users this feature is useful for managing merged groups or multiple sites. Hoteling allowing users to make any physical phone in the system act as if it were any other number, so that any user can make any phone on the system act as if it were their own phone for any period of time this feature is particularly useful for telecommuting. Automatic ring back features features to automatically return calls based on various programmable criteria. Protel PBX in the call center The Protel PBX has been adopted by call centers around the world based on its flexibility. Call center and contact center developers have built complete ACD systems based on the Protel PBX. The Protel PBX has also added new life to existing call center solutions by adding remote IP agent capabilities, advanced skills-based routing, predictive and bulk dialing, and more.

7 Pick the phones you love don't be tied down to a single brand Pick your own phones from a selection of SIP or SCCP Cisco based telephone providers such as Grandstream, Polycom, Aastra, Yealink, and other. Browse a few manufacturers below: Grandstream Networks is the leading manufacturer of IP voice/video telephony and video surveillance solutions. Grandstream serves the small-to-medium business and consumer markets with innovative products that lower communication costs, increase security protection, and enhance productivity. Our open standard SIP-based products offer broad interoperability in the industry, unrivaled features, flexibility, and price-performance competitiveness. Polycom desktop solutions bring lifelike voice, video, and application communications to every user in your facility. Experience the ease of intuitive user interfaces. Benefit from cutting-edge voice and video technology. Access a wide selection of devices. We've designed Polycom Voice Desktop Solutions to improve productivity for mission-critical business interactions. snom recognized for its high-quality, customizable and cost-effective business solutions, snom is also differentiated by the company's ten-year history in the VoIP industry, and its dedication to high security standards. The devices are suitable for use in all business environments ranging from home offices to small-and medium-sized enterprises and large corporations. Regardless of the telephone you select, a nexmatrix partner can perform an installation for you easily and quickly.

8 Why the Protel PBX? Powerful Collaboration for Small and Midsize Businesses right to the Enterprise Designed specifically business communications, the Protel PBX enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices including smart phones, laptops, tablets, home phones, and office phones. Grow from five employees to 10,000 (at a single site) and network up to 32 locations. Features and Benefits Help employees collaborate even when away from their desks. Use IM, presence, full call control, and conferencing on smart phones, tablets, and laptops. Enable customers to quickly reach the right associates whether they re in or out of the office. Integration with desktop applications, auto attendants, and mobility apps help speed interactions. The Protel PBX delivers complete functionality: a built-in secure conference bridge, call recording, automated attendants, voice mail, voic -to integration, and video conferencing options. Move up to advanced unified communications capabilities. Integrate with desktop applications and employee devices. Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant Protel PBX. Lower your TCO and bring a fast ROI. Simplify system management. Manage multiple sites from a single interface. Give users applications for mobile, office, and teleworker employees. Who is nexmatrix? Chances are you ve built your business like we have, no venture capital and just hard work and customer satisfaction. nexmatrix Telecom, the manufacturer of the Protel PBX, is an employee owned and run company. When you speak to your sales representative, technical support, or your MSR (Marketing Support Representative), you re speaking to an owner in the company who takes pride in what they do. Meeting your objectives is what everyone at nexmatrix Telecom strives for. We ve built an organization that not only listens to our partners, but we implement what they request. Calling major providers always ends up with your requests being buried in some bureaucracy, not here. You ll find that many of the features in the Protel PBX came from suggestions from partners just like you with years and years of experience. I haven t heard of you before We hear this a lot and it s a problem we ve had in the past. The original founders of the company are more technical than marketing. Starting in the 1980 s with networking and personal computers when mainframes ruled the world or producing Linux distributions in the late 1990s to early 2000 s. We just weren t good in marketing our products, but with the addition of sales and marketing teams, we re working to get the word out to not only resellers, but also the end-user, your customer. We will continue to assist our partners with marketing, sales, telemarketing, direct sales campaigns, and more. When our partners make a commitment to us, we make one right back with resources to assist your company to expand. Bringing better products and solutions to market with help from our expanding partner network.

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