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1 Integrated Services Group 2011 Avaya Inc. All rights reserved. 1

2 Who is Integrated Services Group (ISG)? Leading integrator specializing in building and delivering unified communication solutions by integrating internal resources with industry leading partners to meet critical business requirements. Avaya Platinum Certified Largest National Service Footprint of any Avaya BP Customer Focus customers coast to coast Nationwide Coverage 700 employees (in ISG Division) Redundant Customer Solutions Support Centers 24/ NOC management - 3 NOC s: Reno, Tulsa, St. Louis Customer Help Desk, Tier 1,2,3 & 4 Support ISG Support ISG provides installation and PSO support to some of the largest integrators including Verizon, AT&T, Accenture and Samsung Cloud Solutions Approved by Avaya to deliver Avaya hosted solutions on a per user, subscription basis. Easy to scale up and down to address cyclical business needs.

3 Field Service Coverage-- Avaya FTE LSP 600+

4 ISG Marquee Customers 4

5 Avaya and collaboration solutions bring together the right people with the right information to deliver business results in real time Events happen. Business intelligence combined with unified communications & collaboration result in the right people working together from different locations, applications and devices using the right information to get work done! 2011 Avaya Inc. All rights reserved. 5

6 Avaya UC Environment Simplifying Communications / Empowering Users Mobile Clients One-X Clients Avaya one-x Mobile (3G/4G and Wifi) Avaya SIP Deskphones Avaya Unified Communications Core Avaya one-x Communicator (PC & MAC) Avaya 96XX Series Available Optional Video Avaya Flare Experience

7 Avaya One-X Mobile 6.1 Integrates mobile smartphones with Avaya Aura UC Applications and Services Single Number Reach Single Identity (Corp DID) Low cost mobile communications Outbound via Avaya CM Avaya or Microsoft Presence Search corporate directory and local contacts Unified call logs and contacts across Mobile, Deskphone, and Softphone Andriod Support Added! 2011 Avaya Inc. All rights reserved. 7

8 IPAD Options (SIP - Wifi and 3G) Flare Communicator Contact fan, consolidated contacts Point to point audio calls with hold, forward, mute Multiple point to point calls (max 2 spotlights) Voice conferencing via dial in only from spotlight or contact card Avaya or Microsoft IM & presence via Avaya Aura Presence Services One-X Mobile IOS Capabilities SIP endpoint Transfer, Conference Message waiting indicator Speed dial, Redial Call History Contact Management Voice over WiFi 2011 Avaya Inc. All rights reserved. 8

9 Visual Messaging Save time by never dialing in or waiting for voic Save time by reading your voic with integrated speech-to-text transcription Respond to customers faster with proactive notifications and ability to access messages in order of priority See caller s name and picture with integration to device s contact database , SMS, and callback with one click

10 Avaya One-X Communication Portals Avaya one-x Communicator R6.1 Windows 7 Compliant High Definition Video Avaya one-x Communicator for Mac MAC-OS Softphone 2011 Avaya Inc. All rights reserved. 10

11 Avaya one-x Communicator Softphone 6.1 Simpler, more intuitive access to everyday communications tools Voice and Video Calls and Conferencing Presence and IM Support for SIP and H.323 endpoints Call Logs Integration to Microsoft Outlook Contacts Integration to Corporate Directory HD Video Option 2011 Avaya Inc. All rights reserved. 11

12 VM Message Waiting Rich Presence On the Phone Status Conference Transfer Drop Corporate and Outlook Directory Lookup/Dial Click to Respond via Call Call Logs Click to Respond via IM (Avaya or Microsoft) Click to Respond via Avaya Inc. All rights reserved. 12

13 Click-to-Dial Contacts, Web Pages, & Documents! 13

14 Call Control Audio / VoIP Call Control Audio Call Control Audio Avaya one-x Communicator 6.1 Selectable Usage Modes for Audio Path Computer Desk Phone Other Phone Any Location without phone Office/Home Office Remote Location with any phone Maintain enterprise identify for all inbound/outbound calls 2011 Avaya Inc. All rights reserved. 14

15 Unified Call Logs Consolidation and Simplicity Synchronized Inbound and Outbound Call Logs 2011 Avaya Inc. All rights reserved. 15

16 Avaya SIP Deskphone UC Experience Corporate Directory Integration Lookup/Dial Synchronized Call Logs (Desk, Mobile, Softphone) Avaya or Microsoft Presence Status* Instant Message* Web Browser Enterprise Applications Touch Screen Options *Pending Avaya Q Avaya Flare Deskphone Firmware Release 2011 Avaya Inc. All rights reserved. 16

17 Avaya onex transition to Flare Avaya one-x 6.0 Avaya one-x 6.1 Integrated Clients Avaya Flare Experience on Windows, ipad Avaya Flare Experience Mobile devices & 3 rd Party tablets Avaya one-x Mobile Avaya one-x Portal (Browser) Avaya one-x Communicator MOC Integration Avaya one-x CS1K Support Microsoft OCS Add-In, Headless Client NOV 2010 Q Q Q Platform Consolidation Platform Consolidation Portal Server Mobile Server ACE Client Enable Services (CES) ACE Presentation Services/ACE Presentation Services/ACE 1 7

18 Avaya Flare Coordinates voice, video, , IM, and social media communications with enterprise applications, enabling collaboration that is effective, efficient, productive Provides content in context: Show me all s, IMs, and calendar reminders Delivers powerful new capabilities such as HD video, PC integrations and mobility inside or outside of an enterprise location, making them as easy to access and use as a telephone Adapts to personal preferences, enabling users to decide which tools sit front and center on the interface 18

19 Avaya Flare Designed for Collaboration 19

20 Voic Evolving To Unified Messaging Basic voic disappearing Usage is going down Alternative communications Caller redirection But still critical Continue to do what it does + Real-time message notification Preview messages User s choice access User control RIP Voic only 2011 Avaya Inc. All rights reserved. 20

21 Take Control of Your Messages Notify Me MWI indication Reach Me Unified Desktop Self Service Just say it! Speech access 2011 Avaya Inc. All rights reserved. 21

22 Simplified Mobile Access With Avaya one-x Mobile or Visual Messaging Visual voic Subscription Option adds transcription Available on iphone Android BlackBerry Windows Avaya Inc. All rights reserved. 22

23 Reach Me Configurable through web portal Sequential ringing of up to 3 numbers Time of day routing Call screening Users control their availability 2011 Avaya Inc. All rights reserved. 23

24 Notify Me Always know if a message is waiting Configurable through web portal Notification by Text message Out-calling Avaya Inc. All rights reserved. 24

25 Voice Recognition - Just Say It Speech-enabled auto attendant Speech message addressing Enables users to say names instead of keying in extensions No additional servers or 3 rd party elements Available for supported languages (G13) Virtual receptionist 2011 Avaya Inc. All rights reserved. 25

26 Avaya Aura Messaging Roadmap Beyond release AAM 6.1 at a glance Video Messaging Embedded Speech-to-Text conversion Native Avaya message store geographic redundancy Additional TUIs (Serenade, Meridian Mail/CallPilot, etc) 2011 Avaya Inc. All rights 26

27 Leveraging SIP in the Enterprise SIP Core SIP Endpoints App App App SM SM SBC GW CM Allw orx SIP Trunking SIP Endpoints SM Avaya Inc All rights reserved. 27

28 Customer Scenario 2011 Avaya Inc. All rights reserved. 28

29 SPEAKER PHONE/EXIT PAGE LEFT HEADSET ABC D EF MUTE GH I JK L MNO PQRS TUV WXYZ REDIAL * 0 # PAGE RIGHT DROP OPTIONS TRANSFER CONFERENCE HOLD Core Sites PRIMARY DATA CENTER (3) PRI (1) PRI BACKUP DATA CENTER G450 G450 Session Manager CM 6.0 CM 6.0 Primary Primary CM CM Survivable Survivable Session Manager 96XX SIP MPLS WAN

30 SPEAKER PHONE/EXIT PAGE LEFT HEADSET ABC D EF MUTE GH I JK L MNO PQRS TUV WXYZ REDIAL * 0 # PAGE RIGHT DROP OPTIONS TRANSFER CONFERENCE HOLD Core Sites PRIMARY DATA CENTER G450 (3) PRI Lync AES Taske Taske Lync AES (1) PRI BACKUP DATA CENTER G450 AES AES Exchange 2010 UM Exchange 2010 UM DR Session Manager CM 6.0 CM 6.0 Primary Primary CM CM Survivable Survivable Session Manager 96XX SIP MPLS WAN

31 SPEAKER HEADSET PHONE/EXIT PAGE LEFT ABC D EF MUTE GH I JK L MNO PQRS TUV WXYZ REDIAL * 0 # PAGE RIGHT DROP CONFERENCE OPTIONS TRANSFER HOLD Enterprise PRIMARY DATA CENTER (3) PRI (1) PRI BACKUP DATA CENTER G450 G450 Session Manager CM 6.0 CM 6.0 Primary Primary CM CM Survivable Survivable Session Manager MPLS WAN SIP SIP VERY SMALL/HOME OFFICE PRI SR2330 SMALL/MEDIUM LARGE/MEGA G4X0 S8300D LSP PRI

32 SPEAKER PHONE/EXIT PAGE LEFT HEADSET ABC D EF MUTE GH I JK L MNO PQRS TUV WXYZ REDIAL * 0 # PAGE RIGHT DROP OPTIONS TRANSFER CONFERENCE HOLD Proposed Roadmap Phases II-IV PRIMARY DATA CENTER PRI Dynamic IP BACKUP DATA CENTER PRI Dynamic IP ADDITIONAL CENTRALIZED SITE(S) Dynamic IP G450 SBC G450 SBC SBC Session Manager Session Manager Session Manager/ Branch SM CM 6.0 CM 6.0 Primary Primary CM CM Survivable Survivable 96XX SIP MPLS WAN

33 SPEAKER HEADSET PHONE/EXIT PAGE LEFT PAGE RIGHT ABC D EF MUTE CONFERENCE GH I JK L MNO DROP PQRS TUV WXYZ REDIAL # OPTIONS TRANSFER HOLD Proposed Roadmap Phases II-IV PRIMARY DATA CENTER PRI Dynamic IP BACKUP DATA CENTER PRI Dynamic IP ADDITIONAL CENTRALIZED SITE(S) Dynamic IP G450 SBC G450 SBC SBC Session Manager Session Manager Session Manager CM 6.0 CM 6.0 Primary Primary CM CM Survivable Survivable MPLS WAN SIP SIP * 0 SMALL/Home Office SR2330 SIP Router G4X0 S8300D LSP Branch SM PRI/CO SMALL/MEDIUM LARGE/MEGA PRI/CO

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