Fabrizio Volpe. MVP Directory Services MCITP Lync

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1 Fabrizio Volpe MVP Directory Services MCITP Lync

2 Agenda Intro to Lync Server Lync Features : Presence Integration with Sharepoint, Exchange and Office Instant Messaging and Mobile Clients (Lync Mobility) Web Conferencing, Audio and Video Conferencing, Dial-In Conferencing Enterprise Voice Remote Access and Federation Archiving and Monitoring Lync Versions and Licensing 2

3 Intro to Lync Server 3

4 Lync Server Features Instant Messaging Presence File Transfer Sharing Audio and video call Peer to Peer Audio And Video Conferencing Voice Over IP Integration With Traditional PSTN Lines SIP Trunking 4

5 Presence Live Communications Server 2003 introduced presence informations with automatical update Microsoft Lync 2010 gives users real-time presence information including photos, availability, and location Presence is present in Exchange / Outlook and SharePoint (and with Lync 2013 we have it also in OneNote, and other Microsoft Office application) Using presence you re able to connect to people using the best tool (IM or video/audio call for online contacts, messages for offline connections and so on) Using Sharepoint you re able to find 5

6 Lync - SharePoint Integration Presence within SharePoint site collections SharePoint pictures displayed in Lync 2010 Export meeting recordings to SharePoint asset libraries It s easier to simultaneously edit a document with other authors 6

7 Lync - SharePoint Integration : Skills Based Search Keyword search Searches on all data in Microsoft SharePoint profile, including expertise, interests, and tags 7

8 Need More On SharePoint Integration? Chapter_16_SharePoint_Integration 8

9 Lync - Exchange Integration Outlook local client - access to the instant messaging, enhanced presence, telephony, and conferencing Outlook Web App - provides OWA users with web access to instant messaging and enhanced presence 9

10 Lync - Exchange Integration Exchange 2010 Outlook Web App (OWA) is able to integrate with Lync chat Preence status control from OWA Presence info for contacts inside your company or federated ones Contact lists in Exchange / Lync are integrated Lync Server integrates with Outlook meetings creation and calendar Original Video 10

11 Note : Lync - OWA Integration It is native BUT NOT out of the box Configure Outlook Web App and Lync Server 2010 Integration rosoft.com/enus/library/gg aspx 11

12 Lync - Exchange Unified Messaging Voice Mail Missed Call Notification Call Answering 12

13 Lync - Exchange UM Examples Lync Client Signed - User calls in - Rings until user gets directed to voic greeting - Leaves a voic message Lync Client Signed - User calls in - Rings twice - Hangs up before being directed to voic greeting Lync Client Signed Out - User calls in - Gets directed to voic greeting immediately (Lync Client is signed out) - Leaves a voic message at the end of the greeting 13

14 Lync Office Integration The Office Sharing Add-in for Lync adds collaboration and sharing features to Microsoft Word, Microsoft PowerPoint and Microsoft Excel The sharing add-in allows Office 2010 or Office 2007 users to initiate a Lync collaboration or IM session from within an Office file Note : in Office 2013 it s even easier 14

15 Lync 2013 Preview : OneNote Integration (Images from Matt Landis blog) My Notes Microsoft Lync 2013 Now integrates more tightly with OneNote 2013 Shared Notes 15

16 Lync 2010 And Office Compatibility 16

17 New Contact Card Presence menu extensibility Presence menu in Microsoft Office SharePoint Workspace 2010 (formerly Microsoft Office Groove 2007) The following capabilities are available only with Microsoft Office 2010 and Lync 2010: Quick search from the Outlook Find a Contact box Reply with an IM or call from the Outlook Home ribbon in the Mail, Calendar, Contacts, and Tasks folders Office Backstage (File tab) presence, application sharing, and file transfer Lync Contact List in Outlook To-Do Bar 17

18 Lync Instant Messaging The main advantage : an organization has complete control Conversations across the Internet are encrypted Standardize (and enforce) on a single messaging client Integration with Outlook : IM conversations can be saved automatically These conversations are searchable in the same way that messages are 18

19 Lync Server 2010 Client Policy 19

20 Lync Enhanced Presence Many presence engines have only a few presence states, such as Available or Away The presence engine Microsoft has developed behind Lync Server is referred to as Enhanced Presence Is a combination of a numerous presence states, access levels, interruption management, automated updates, application integration, location information, and multiple points of presence (MPOP) 20

21 Enhanced Presence Schemas Microsoft Lync Server Unified Communications Enhanced Presence Schemas for Microsoft Lync Server 2010 The underlying presence infrastructure of Microsoft Lync Server 2010 and XML-based enhanced presence data model General practices to program with the enhanced presence features 21

22 Lync Enhanced Privacy Controls In Lync, you control what information your contacts can see about you by setting their relationship to you. The table indicates what contacts at each level can see Lync users are able to restrict their presence to users who are in their contact list By default, this feature is not enabled OCS 2007 R2 users can connect to Lync Server 2010 Communicator 2007 R2 does not provide the capability to set these enhanced privacy controls 22

23 Lync Mobility Lync mobile clients allow you to communicate with your work identity so you can stay in touch with your contacts without being tied to your desk Not all the options are available on all the platforms so, first of all, a link to the comparison matrix from Microsoft (comparison matrix for Lync clients features) 23

24 Lync Server 2010 Clients nc-server-2010-clients-en-us.aspx 24

25 Lync Server 2013 Clients Lync 2013 Preview (is the full-featured client for Lync Server) Online Meeting Add-in for Lync 2013 Preview Lync Web Scheduler (is a web-based meeting scheduling and management tool) Lync Web App (computer audio and video) 25

26 Lync Server - Web Conferencing Lync Server manages virtual meetings referred to as web conferences Web conferencing experience is conducted through the same Lync client New capabilities include : Desktop Sharing Application Sharing Polls Whiteboard 26

27 Lync - Web Conferencing (client) Web conferencing attendees have a number of different client options for joining meetings; these offer varying degrees of functionality : Lync The full client can be used to join a conference or act as a presenter This is the most complete end-user experience and has no restrictions Lync Attendee This application is a subset of the Lync application and offers full web and A/V conferencing capabilities, but can be used only for joining a meeting Lync Web App This web application is a third option for joining web conferences. In Lync 2010 is a browser-based Silverlight application that does not offer any audio or video capabilities 27

28 Lync Server - Audio Conferencing 28

29 Demo 29

30 Lync Server - Roles Standard Edition Server Enterprise Edition Server Front End Server Back End Roles Edge Server A/V Conferencing Edge Server Mediation Server Monitoring Server Archiving Server Director 30

31 Survivable Branch Appliance e Server The Survivable Branch Appliance (SBA) is a server appliance with an embedded PSTN gateway running Windows 2008 R2 and Lync Server 2010 It is designed for branch sites that host between 25 and 1,000 users The SBA can provide basic phone services to users at the branch site when the wide area network (WAN) link to the Lync Server 2010 central site is down The Survivable Branch Server is a Windows server that has Lync Server 2010 Registrar and Mediation server software installed It is designed for branch sites that host between 1,000 and 5,000 users who lack a resilient WAN connection and have trained Lync Server 2010 administrators available It must be configured to connect to either an IP/PSTN gateway or a SIP trunk to a telephone service provider 31

32 Lync - Dial-In Conferencing Lync Server can be used as a bridge It s possible to manage an audio conference using Lync users and public switched telephone network (PSTN) users Lync can give a list of local phone numbers to lower costs for external users located in different regions 32

33 Lync - Dial-In Conferencing A numeric conference ID. The ID identifies the conference. Conferences must be enabled for dialin access in meeting policy. By default, conferences that are enabled for dial-in access include the following information in the conference invitation: One or more PSTN access numbers. A link to a Dial-in Conferencing Settings webpage 33

34 Lync Audio Conferencing Dial-in Access Number Dialog 34

35 Advantages of Lync Dial-In Conferencing Permissions Lobby Announcements Languages

36 Phones and devices qualified for Microsoft Lync Microsoft tests and qualifies phones, headsets, webcams, conference room devices, PCs and other devices for Lync under its Compatible Devices Program. This program has 2 levels: 'Optimized for' devices that offer a rich and integrated experience Other compatible IP phones IP phones tested to provide interoperability and quality of experience USB Peripherals IP Desk Phones PCs Optimized for Lync 36

37 Lync - Enterprise Voice Lync combines the telephony features of a traditional IP PBX with rich presence, instant messaging, and conferencing Users can access voice features from phones, PCs, and desktop applications

38 Lync - Enterprise Voice Features The following Enterprise Voice functionality is new to, or has been enhanced for, Lync Server : Call admission control Emergency services (E9-1-1) Media bypass Multiple gateway support Caller ID manipulation Outbound route translation Voice resiliency Call management and call handling

39 Lync - Enterprise Voice Features Call Admission Control (CAC) Lync Server introduces a way to determine whether new calls can be established depending on available network bandwidth Media bypass Enables media from a Lync Server client to bypass the Mediation Server in order to be processed directly by an IP-PBX, SIP trunking provider s Session Border Controller (SBC), or PSTN gateway

40 Lync - Enterprise Voice Features Call Park Call Park allows an Enterprise Voice user to put a call on hold from one telephone and then retrieve the call later by dialing an internal number (known as a Call Park orbit) from any telephone Enhanced 911 In Lync 2010 Microsoft incorporated a location mechanism to provide location awareness for Llync clients and Lync client phones SIP trunking 40

41 Lync - Enterprise Voice Features Call Forwarding Lync gives the possibilities to easily configure voice settings like forwarding Simultaneous Ring Once this option is enabled any calls that go to your Microsoft Lync client will also be forked to the number you specify Images : https://espace.cern.ch/mmmserviceshelp/unifiedcommunication/lync/pages/mangingvoicesettings.aspx

42 Lync - Enterprise Voice Features Response Groups A Response Group allows you to route calls to a certain group of people, called agents It's how you create customer service call trees, and help desk call centers The Enterprise Voice server funnels calls from the Support/Customer Service number you designate to the agents in the Response Group 42

43 Create a Response Group in Lync Select the type of call routing you want to use Create the Response Group Create a Queue Create a Workflow Longest Idle Parallel Round Robin Serial Attendant TechNet Virtual Lab: Lync Server 2010: New Features https://cmg.vlabcenter.com/default.aspx?moduleid=a05bfe63-7f2e- 4dd9-a3e8-99a63adeddc6 43

44 Lync - Enterprise Voice Features Team Call An Enterprise Voice user is able to define a group from Lync client A Team Call Group is a list of contacts that are enabled to answer on behalf of the user The contact that will answer to the call will also know who was the original called person Team call is managed (enabled and disabled) with the same tools you use foe standard call forward

45 Lync - SIP trunking Session Initiation Protocol (SIP) is used to initiate and manage voice over IP (VoIP) communications sessions SIP trunks are virtual connections that can be established over any of the supported SIP trunking connection types Direct SIP connections, on the other hand, are SIP connections that do not cross the local network boundary (that is, they connect to a PSTN gateway or PBX within your internal network) 45

46 Lync - SIP Trunking And Cisco UCM 46

47 Lync - External User Access External User Access Lync clients can transparently connect to over the public Internet You need Edge Server And Reverse proxy is really a must 47

48 Lync - Federation Lync supports Federation - enabling interoperability with other corporate IM networks An Access Edge Federation server enables IM, Presence and Web Conference with external partners IBM SameTime or Cisco Unified Presence Server are supported too Public IM connectivity You qualify for federation with Windows Live and AOL if you have Lync Server 2010 Standard Client Access License (CAL) or you have active Software Assurance (SA) A Lync Server Public IM Connectivity license is required for federation with Yahoo! 48

49 Worldwide Microsoft Lync Federation Directory Matt Landis o o One of the big benefits of Microsoft Lync is the ability to collaborate with ease with those outside your organization The goal of the Lync Federation Directory Project is to make Lync users and administrators more aware of just how many organizations are available for federation today 49

50 Who Can Federate Tool Who Can Federate Tool : Check which Outlook contacts have Microsoft Lync 50

51 Lync - Archiving Virtually all regulatory compliance structures require that you retain specific types of communications and documents for specific periods of time Microsoft Lync Server 2010 lets you archive instant messaging (IM) content and conferencing content Archiving Configuration Which items are archived (IM, conferencing, or IM and conferencing) How cross-pool messages should be archived Whether to suspend the IM service if archiving isn t available Whether purging is enabled The number of days to keep archived messages in the database The cache-purging interval Whether to only purge exported items from the database The time of day to purge expired items 51

52 Lync - Archiving Server Topologies You can deploy an Archiving Server in each Lync Server 2010, Standard Edition server and Front End pool in your organization or you can deploy a single Archiving Server to support multiple Standard Edition servers and Front End pools 52

53 Lync - Monitoring Server Monitoring Server reports: Information about the communication sessions in your organization Endpoint information about each session Quality measurements for the different types of communications Activity lists for each user in the organization, by date and/or session type Reports on Call Admission Controlrestricted sessions Summary of (and details on) calls made to Response Group workflows Diagnostic reports Server Performance reports 53

54 Lync Versions and Licensing Lync Server is available in two versions : Standard Edition Enterprise Edition Enterprise Edition is focused on High Availability and Disaster Recovery With Enterprise edition you are able to separate roles that are colocated in a Standard Edition Server Features are similar 54

55 Standard Edition Smaller organizations and remote locations Approximately 5000 homed users You cannot pool Standard Edition Front End Servers Database : collocated SQL Server Express version You can have stand-alone Mediation Servers, Edge Servers, Archiving Servers, and Monitoring Servers The A/V Conferencing Server remain collocated There is a local SQL Express installation for the configuration database 55

56 Enterprise Edition Enterprise Edition has the benefit of Lync Roles on dedicated servers High Performances Enterprise Edition needs a full SQL server (recommended 64-bit) You re able to create pools for load balancing and continuity 56

57 Server/Client Access License (CAL) model : A license is required for each operating system environment running Lync Server A CAL is required for each user or device accessing the Lync Server A server license is required for each instance of the Front End Server All other roles are considered additional software and do not require a license Server license offerings Estimated price Lync Server 2010 Standard Edition $699 Lync Server 2010 Enterprise Edition $3,999 57

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