MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

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1 MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within the context of other applications. MyCloud UC provides a single interface that unites all the elements the modern organisation needs to enjoy flexible rich communication with colleagues, partners and customers. Voice Instant Messaging Presence Video Contacts Web Conference Calendars Unified Messaging Hosted Microsoft Lync Server 2010, Microsoft Exchange 2010, Cerberus SIP trunks and Cerberus UC-optimised connectivity combine to deliver the most integrated and effective communications platform for businesses of all sizes, and at an affordable price. These services provide an unrivalled end-to-end experience, accountability and joined-up service delivery to enable business to dramatically increase productivity and drive down costs. MyCloud UC Benefits Integrated Telecoms & IT Full PBX capabilities integrated with Exchange 2010 and Cerberus SIP trunks to reduce external call costs. Control Costs Reduce travel and communication costs by routing calls over your IP network using built-in video and voice conferencing facilities. Improve Productivity Use presence to see availability of colleagues and choose the most effective way of communicating including desktop sharing in real time. Support mobile workers Access vital business tools and information through any internet enabled device via Microsoft Lync 2010 without the need for VPNs. Be more responsive IM and group chat allows disparate groups to communicate instantly, minimising delays when answers to questions are needed quickly. 1 of 5

2 MyCloud UC Features Unified Experience Access presence, instant messaging, voice, video and Web conferencing in a single interface. Desktop Integration Communicate from within the applications you use every day, including Microsoft Outlook and Microsoft SharePoint. Screen Sharing and Presentations Collaborate more effectively with built-in desktop and application sharing. Enterprise PBX MyCloud UC delivers Enterprise voice features, giving users the ability to seamlessly work in the office, at home or on the road. Managed SIP Services Full integration with Cerberus SIP trunks for external IP telephony delivering reduced call charges to UK & international numbers Full Integration between Lync 2010 and Microsoft Exchange 2010 All users of our Microsoft Exchange 2010 services can experience fully integrated next-generation communications with colleagues and external contacts using Lync This service provides presence to let colleagues see at a glance whether you are free or busy based on Outlook calendar status and user activity internal voice and video calling and conferencing external telephony using SIP calling Cerberus SIP Trunks Adding Cerberus SIP trunks to your MyCloud UC service integrates external telephony to your UC solution. This reduces the cost of outbound calls and providing flexible inbound call-routing options for groups and individuals including hunt groups, auto-attendant and voic delivered direct you re your inbox. Unlike traditional phone lines, SIP trunks are scalable on a per line basis and are not tied to geographical locations. Calls within and between connected sites are free, whilst all other calls use competitive Cerberus voice tariffs, lowering costs even further. VoIP and SIP Benefits Reduce Costs Reduce the total number of lines required. Eliminate charges for calls between sites that use the Lync service and enjoy very competitively priced rates for outbound calls. Flexible Numbering Keep existing telephone numbers and add other new numbers in area codes as needed. Inbound telephone numbers follow users wherever they are; in the office, at home or on the road. Scalable The number of active SIP trunks and DDIs can be scaled up or down almost immediately according to demand. Simplified Management Management of telephony and messaging complement a converged network with lower costs and simplified architecture. 2 of 5

3 Lync to the rest of the world Lync features several great features for connecting effectively with your clients and partners outside your organisation. Federation extends the communications capabilities of Lync Server 2010 over the Internet to customers, suppliers, partners, and others. Public IM Connectivity allows Lync to connect to other Lync users and with public IM service providers such as Microsoft Windows Live Messenger. Once enabled, users from one organization can add users at another to contact lists, send them instant messages, and see their presence information. Users can choose the best way to communicate for the task at hand voice, video, and more and can easily escalate person-to-person sessions to multi-person conferences. Lync also provides a public gateway for hosting conference calls with external as well as internal parties. Lync provides access to the voice conference and shared presentation or whiteboard space via a simple webgui available to any Internet-connected user. To secure and control all public-facing operations, Lync uses an Edge server that provides the contact point for external users. This means that users can securely connect to Lync without needing access to the main Lync server itself. It also allows internal users to remain securely connected to Lync even when they are out of the office and unable to VPN into the office or the hosting facility. MyCloud UC Optimised Connectivity Cerberus Cloud Connect services provide the very best connectivity to your hosted communications services. With a full range of optimised connectivity options for your UC solution, you can be assured that traffic is routed as efficiently as possible, providing consistently high call quality and service availability. High speed, reliable Ethernet connectivity allows expensive ISDN30 lines to be replaced whilst retaining existing service levels. With speeds up from 2Mbps to 1Gbps available nationwide, Cloud Connect Ethernet services provide the following benefits over alternate solutions: Symmetric bandwidth up to 1Gbps over fibre-based Ethernet Symmetric bandwidth up to 20Mbps over EFM (Ethernet First Mile) Consistently low latency and jitter delivering traffic directly to your hosted communications services End-to-end accountability and joined-up service delivery Additional traffic management and QoS profiles to guarantee traffic as required Putting you in control, backed by 24x7 Support and Assistance Cerberus Networks was founded on the principles of mutual trust and excellence in customer service. We support our customers at every turn, from signing up with us to ongoing service. With Cerberus Dedicated UC, we provide a highly fault tolerant, flexible and scalable application platform and put you in control of managing your users. If you have your own Microsoft Active Directory infrastructure we will join your hosted Lync and Exchange servers to your domain to deliver simple integrated management across your whole organisation. If you need to resolve a technical issue with the platform or if you wish to take advantage of expert configuration assistance you can contact our 24/7 helpdesk for telephone and support. You can also use our online support portal to raise and track your issue. Cerberus customers also benefit from having a dedicated account management and regular service reviews. 3 of 5

4 Choose the right MyCloud UC for your organisation MyCloud Dedicated UC MyCloud UC Dedicated servers using MyCloud Computing Your Domain Manage users as part of your own AD infrastructure Shared server array MyCloud Domain with Active Directory Sync Manage users and services via Web control panel Exchange Lync 2010 Exchange Lync 2010 Per server + Per user charges Per user charges only Dedicated MyCloud Computing with full Active Directory Integration MyCloud Dedicated UC is delivered using our ground-breaking MyCloud Computing platform. This provides your organisation with virtual private datacentre features including Private network and IP addressing Private IPSec tunnel to one or more remote locations Private Internet-facing firewall Virtual console and virtual hardware control including power, network and removable media The private network environment, combined with IPSec VPN to your main site, means that integration with an existing Active Directory domain is as simple as setting up secure IPSec tunnel to your main sites and joining the hosted services to your domain. Both Lync and Exchange servers are available in 4 standard options. Other specifications are available. Just ask us for a quote on the specification you need. Standard Features includes IM Presence Voice calling 2 parties Video calling 2 parties Screen sharing and presentations 2 parties Full Features includes Standard Features Voice called 3+ parties Video calling 3+ parties Screen sharing and presentations 3+ parties Public conferencing Lync Server Options CPU Memory Disk Storage Std Features Full Features Option 1 1 x Intel Xeon E5 2.5Ghz 4GB 60GB Option 2 1 x Intel Xeon E5 2.5Ghz 6GB 60GB Option 3 1 x Intel Xeon E5 2.5Ghz 8GB 60GB Option 4 2 x Intel Xeon E5 2.5Ghz 10GB 60GB Edge Server 1 x Intel Xeon E5 2.5Ghz 2GB 40GB Exchange Server Options CPU Memory Disk Storage Option 1 1 x Intel Xeon E5 2.5Ghz 4GB 80GB 25 Option 2 1 x Intel Xeon E5 2.5Ghz 6GB 120GB 50 Option 3 2 x Intel Xeon e5 2.5Ghz 8GB 160GB 100 * Guideline only. Please speak to your account manager to confirm the best specification for your server. 4 of 5

5 Flexible and scalable hosted Unified Communications Services are charged on a simple monthly basis. All services are subject to a minimum 12 month contract. Hosted Microsoft Lync 2010 /Month Lync Server MyCloud Computing Platform - Option Lync Server MyCloud Computing Platform - Option Lync Server MyCloud Computing Platform - Option Lync Server MyCloud Computing Platform - Option Lync Server MyCloud Computing Platform Edge Server Microsoft Lync 2010 Standard 2.40 Instant Messaging, Presence, Group chat Microsoft Lync 2010 Enterprise 5.30 Lync 2010 Standard + Audio, Video, Web Conferencing, Desktop Sharing Microsoft Lync 2010 Plus 5.30 Lync 2010 Standard + Voice Telephony, Call Management Microsoft Lync 2010 Enterprise Plus 8.20 Lync 2010 Enterprise + Voice Telephony, Call Management SIP Telephony Services Rental /Month SIP Trunk 1 Inbound/Outbound External Call (includes UK local and geo calls free subject to AUP) 7.00 DDI x 5 Geographic Numbers 1.00 Call charges as per SIP rate card provided separately Lync and Telephony Setup Lync Server MyCloud Computing Platform Call Queue Hunt Group SIP Trunk DDI x Number Porting per DDI (min 10) Hosted Microsoft Exchange 2010 /Month Exchange MyCloud Computing Platform - Option Exchange MyCloud Computing Platform - Option Exchange MyCloud Computing Platform - Option Microsoft Exchange 2010 Enterprise Subscription 2.40 Outlook Access, Pooled Storage, Unified Messaging Microsoft Exchange 2010 Enterprise Subscription with Outlook Outlook Access, Pooled Storage, Unified Messaging, Outlook 2010 License Subscription Exchange Setup Exchange Server MyCloud Computing Platform Support Platform Technical Support Configuration Support 6 Incidents per month (15 minute incidents) Configuration Support 10 Incidents per month (15 minute incidents) Configuration Support 15 Incidents per month (15 minute incidents) Configuration Support 25 Incidents per month (15 minute incidents) To discuss your requirements and for further information, please contact our sales team on or via at 5 of 5

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