Offering Instant Messaging (IM)

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4 The Common Microsoft Communication Communications SilosOffering Common Communication Silos Microsoft Communications Offering Instant Messaging (IM) Video Conferencing Voice Mail Telephony and Voice Mail Web Conferencing Telephony and Calendaring Audio Conferencing Instant Messaging and Calendaring Unified Conferencing: Audio, Video, Web Compliance On-Premises In the Cloud

5 Diverse Users with Diverse Needs Highly Mobile Office Worker Task Worker Titles Executive Sales Professional Teleworker HR Financial Analyst Marketing Plant Floor Worker Retail Sales Rep Location Always On the Go May not have fixed desk Mobile within Single Primary Location; Usually has Dedicated Desk Single Primary Work Location; No Desk Collaboration Multiple Projects, with Partners and Customers Primarily within the Same Organization Through Structured Tasks & Processes IT Tools Anywhere Access to Communication & Collaboration Tools Laptop & Smart Phone Communications, Collaboration and Productivity Tools PC or Laptop Line of Business Applications, Basic Communications Tools ( , Portals) Shared PC; LOB device

6 The Business Impact of Unified Communications & Collaboration How your company can survive and thrive today Decrease costs By reducing travel, communications, and IT costs Improve business outcomes By maximizing individual productivity and fostering team collaboration

7 Decreasing Costs Lower Messaging Costs Save 50 80% Reduce Travel Expenses Save 20 40% Reduce Telephony and Audio Conferencing Charges Save 20 40% Lower Real Estate and Facility Costs Save 30 40% Reduce Cost of Communications Systems Save 40 60% Note: Results are based on customer evidence. Visit and to learn more.

8 Improving Business Outcomes Improve End-User and Team Productivity Up to 30 min/day Complete Projects Faster Up to 10% Shorten Sales Cycle Up to 20% Resolve Customer Issues Faster Up to 20% Attract and Retain Employees Varies by customer Note: Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies. Please see the Total Economic Impact of Microsoft Unified Communications

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11 User Experience & Integration Platform & Extensibility Unified Infrastructure & Cost Savings

12 Highly Mobile Office Worker Task Worker Experience Rich Client Experience Across PC, Web, and Mobile Phone Rich Experience Across PC and Web Rich Web Client Access to Messaging and Collaboration Workloads Anywhere access to: /Calendar Presence/IM Telephony Voic Unified Conferencing Document Workspaces Microsoft Office /Calendar Presence/IM Telephony Voic Unified Conferencing Document Workspaces Microsoft Office /Calendar Document Workspaces Devices Laptop Mobile Phone Desktop Computer Shared PC, Kiosk, or Handheld Device

13 Three Phases to Rolling Out UC Three Phases to Rolling Out UC Get Current on Deploy Presence and Instant Messaging Enable Deskless Workers Deploy Unified Conferencing Consolidate Voic and Third-Party Solutions Deploy Enterprise Voice

14 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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