Microsoft Lync: Top-Ranked UC Solution

Transcription

1 Microsoft Lync: Top-Ranked UC Solution Leader in Gartner 2014 UC Magic Quadrant UC adoption and revenue exceeds 30%/year Massive adoption of Standard CAL Presence, Instant Messaging, Mobile, Peer-to-Peer voice & video, Federation Significant adoption of Enterprise CAL Adds Voice, video and web conferencing with PSTN telephone call-in to conferences Growing acceptance of Plus CAL Adds Voice Telephony functions & features Opportunity 2014 KelCor, Inc. and UniComm Consulting, LLC 1

2 Lync Implementation: Building Blocks and Choices Functionality Presence, IM, Mobile Clients Peer-to-Peer Voice & Video Voice, Video Conferencing Screen sharing & Editing Enterprise Telephony features & functions to PSTN/Cellular On-Premises Standard CAL Y Server VMs + On-Premises Enterprise CAL Y Server VMs Y + Server VMs + On-Premises Plus CAL Y Server VMs Y + Server VMs Y + Server VMs Gateways Office 365 E3 Plan: $20/Mo. Y Cloud: Per User Y Cloud: Per User Office 365 E4 Plan: $22/Mo. Y Cloud: Per User Y Cloud: Per User Y Cloud: Per User +On-Premises Svrs/Gateways Federation with other UC Y Y Y Skype Only Y Comm-Enabled Business Apps Y Y Y Client Only Y SharePoint & Yammer Optional Optional Optional Y Y Exchange & Office 2013 Optional Optional Optional Y Y 2014 KelCor, Inc. and UniComm Consulting, LLC 2

3 What Does This Tell Us? Office 365 is a great way to deliver UC and the Office Suite across the organization. Consistently available across all users and locations Always up to date Supports wide (widest?) range of devices If customer is committed to Microsoft Suite (Exchange, Office, SharePoint, Yammer) then.. Microsoft Lync will be a very attractive solution for many situations Office 365 will be a very attractive implementation model, compared to on-premises options The move to Microsoft Lync for voice telephony will be a natural evolution Microsoft Lync for voice telephony will require on-premises (or hosted) servers and gateways Microsoft licenses can come either from O365 E4 Plan or from Lync Plus CAL on-premises Brings additional flexibility for UC business process improvements 2014 KelCor, Inc. and UniComm Consulting, LLC 3

4 Analyzing Your Options: Understand Objectives What is the goal? Go Faster? Use Less? Be Different? What are the Usage Profiles? Mobile workers and their processes? Transaction processing & workflows? Collaboration roles and interactions? Automation via web or mobile apps? What are the Constraints? Timing? Budget? Capital? Skills? Check out (see UC Blogs and Industry Events) 2014 KelCor, Inc. and UniComm Consulting, LLC 4

5 On-Premises or Cloud or Both? Cloud is ideal for: Moving specific usage profile groups to UC Lowering initial cost Speeding deployment, with flexible growth Cloud has limits for: Some functionality, such as voice telephony Total cost of ownership at scale and long-term Customizations and Integrations Hybrid Cloud-Premises May Be Optimal for: Matching functionality to Usage Profiles Amortizing existing investments Lowering risk via modular implementations 2014 KelCor, Inc. and UniComm Consulting, LLC 5

6 Resiliency Options for Lync Voice Users expect resiliency for real-time voice Two important elements for resiliency: Connectivity to the network and the PSTN Reliability of the software and equipment For cloud-based or hosted Lync Voice: Dual WAN connections, from different carriers On-premises Survivable Branch Appliance (SBA) Cloud OR WAN Provider 1 Hosted WAN Provider 2 PSTN SIP PSTN Trunks One Box 365 with Office 365 Hybrid solution: Eliminates need for SBA; Lync Voice is on-premises Can be configured with dual WAN connections One Box 365 OR SBA Premises 2014 KelCor, Inc. and UniComm Consulting, LLC 6

7 Is There Demanding for Lync Voice in the SMB Market? T3i Report on Lync KelCor, Inc. and UniComm Consulting, LLC 7

8 Is There Demand for Lync Voice in the SMB Market? About half of those expressing interest in Lync are also interested in Lync Enterprise Voice! Source: InfoTrack: End-User Primary Research, 1Q2013 T3i Report on Lync KelCor, Inc. and UniComm Consulting, LLC 8

9 Comparing Lync Total Cost of Ownership Hardware/Software On-Prem and Cloud-Based Services Devices (phones, video units), etc. Hardware/Software Support/Maintenance Rigorous TCO Model Installation Operations 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 9

10 What Makes Up Operations TCO Rack Space Power Trunking/LD IT Staff & Help Desk People Network 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 10

11 The Office 365 Plan Chart 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 11

12 Four Deployment Scenarios On-Premises w/plus CAL Enterprise E3 Plan On-Premises w/plus CAL Enterprise E4 Plan Enterprise E4 Plan OneBox 365 Hosted Lync Voice Service 2014 KelCor, Inc. and UniComm Consulting, LLC 12

13 OneBox 365 Best TCO Solution for Lync Voice in Small to Mid-Sized Enterprises TCO Comparison - 4 options to add enterprise voice to O365: 1. Add Lync Plus Cal & servers to Std/Ent. CAL & Exchange on-prem. 2. Add O365 E4 Plan Plus CAL & servers for Lync system on-prem. 3. Combine O365 E3 Plan with cloud- hosted Lync Enterprise Voice. (55%) 4. Combine O365 E4 plan with AudioCodes OneBox 365 on-prem. RESULTS: OneBox O365 E4 much less vs. Lync On-Prem (68%) (13%) (62%) (32%) (41%) OneBox O365 E4 less than O365 plus cloud-hosted Lync Ent. Voice (more savings as number of users increases) 2014 KelCor Inc. and UniComm Consulting LLC Confidential 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 13

14 OneBox Office 365 E4 Plan Competitive vs Standalone PBX Comparison of 200-User TCO Cases: OneBox O365 E4 Increment Typical SMB standalone IP-PBX with included UC features RESULTS: OneBox O365 E4 for 200 users: 12% Less vs. Standalone IP-PBX/UC Note: While the TCO comparison is apples to apples for each cost element, these two product types have very different feature content, requiring analysis of the organization s communications requirements. OneBox -12% 200 Users 2014 KelCor Inc. and UniComm Consulting LLC Confidential 2014 KELCOR, INC. AND UNICOMM CONSULTING, LLC 14

15 Based on our independent analysis Implications for System Integrators From 50 up to several hundred users, AudioCodes OneBox 365 is the most economical way to deploy Office 365 with Lync Voice Below approximately 50 users, a hosted Lync voice provider with per-user pricing will likely become more cost effective than OneBox 365. Office OneBox 365 may be competitive with a PBX deployment in mid-sized companies; however, make sure you evaluate the users needs carefully. This appears to be a huge opportunity for SMB and mid-market system integrators to add voice telephony for the 10 s of millions of Office 365 subscribers 2014 KelCor, Inc. and UniComm Consulting, LLC 15

16 October 2014 AudioCodes One Box 365 Giving Voice to Office 365 Customers

17 Agenda One Box 365 Overview Technical Overview Support Model Partner Training Promotional Offer

18 Overview

19 One Voice for Lync AudioCodes has the broadest portfolio of Lync certified products, applications and services in the market today

20 Introducing AudioCodes One Box 365 AudioCodes is pleased to introduce the latest addition to the One Voice for Lync family that simplifies and accelerates Lync voice deployments for Office 365 Audiocodes One Box 365: An appliance-based Lync enterprise voice solution for Office 365 customers Ideal for customers who are looking to Lync s enterprise voice features for PBX replacement, but want to keep the Microsoft productivity software in the cloud

21 A Look Inside Maximum OneBox capacity Topology 200 Users Standalone appliance, built on top of a Mediant 800B Gateway Including preinstalled: Lync Server Standard Edition: Front End Server Mediation Server Monitoring Server Active Directory Connector Edge Server (Separate Ethernet Port) Windows Server and SQL Server Management and Configuration application Ideal for small projects, multi-site customers or remote branches Larger site capacity can be served using multiple units Suitable for TDM or SIP Trunking TDM SBC Up to 60 channels: 2 x E1/T1, Up to 8 BRI, 12 FXS, 12 FXO Up to 250 Sessions Lync Server and CAL (or Office 365 E4) Licenses are not included Reverse-Proxy and Office Web Apps not included

22 Solution Complemented with Lync IP Phones 420HD IP-Phone 430HD IP-Phone 440HD IP-Phone Benefit from full integration with Microsoft Unified Communications Qualified as Lynccompatible Now Available with HD VoIP Full support for Microsoft's RTA Provisioning via Lync Lync presence indication Enhanced Better Together support over Ethernet and Boss Admin Simple, secure sign-in Lync contacts displayed on LCD screen (440HD model) Optional tablet expansion for attendant console* * roadmap

23 One Stop Shop Solution AudioCodes One Box 365 is delivered with Lync qualified IP Phones and with different installation and support service options Lync Appliance End-Point Devices Installation Services Support and Remote Monitoring

24 Flexibility for Real Life Scenarios SMB full site deployment Enterprise production pilot/poc Branch deployment for full WAN survivability Stacked or paired OneBox for bigger sites and redundancy Enterprise deployment (OneBox Enterprise Edition)

25 The AudioCodes One Box 365 Advantages AudioCodes One Box 365 is the most complete enterprise voice enabling solution for Office 365 E4 customers. Among the benefits: Full UC and Voice Features: It provides IM/P, conferencing and full enterprise voice features for PBX replacement without compromising the benefits of the cloud. Survivability: Full-feature survivability with on-premise appliance Fast Deployment: The simplified architecture and GUI accelerate deployments from weeks to days (or even few hours) From One Vendor: The different components were built and tested to work together. One-stop-shop piece of mind, simplifies procurement, testing and support. Flexible Business Model: built to fit different partner delivery models and Lync voice skills and can be managed remotely.

26 Sample Full Package Pricing (MSRP) Full End-to-end 100 user solution, including: One Box 365 (1 E1/T1, 4FXS) 100 x One Box User Licenses 90 Lync Qualified IP Phones (420HD) 10 Lync Qualified Premium IP Phones (440HD) Remote installation services 9x5 Support (1st year) Also available in monthly payments*, including: All of the above plus Lync Server License (via LAR) 9x5 Support for 3 years Reseller Margin: up to 25% $37,388 $14.91 user/month *In partnership with Microsoft Payment Solutions. Indicative quotes subject to change and credit approval. 36 months contract. Not available in all regions.

27 Technical Overview

28 One Box Key Technical Features One system administrator interface Systems Configuration Users Setup Management Suite Resource forest topology Own Active Directory controller No impact on customer s Active Directory proprietary AD connector for Lync enabling many forests Integrated Hybrid Gateway/SBC TDM Connection SIP Trunking

29 One Box 365 Front View OneBox dimensions: 32 x 34.5 cm (12.6 x 13.6 inches) x 1U USB Interface: Optional 3G/4G backup WAN Telephony interfaces Options (60 voice channels): 2 x E1/T1 Up to 8 BRI Up to 12 FXS Up to 12 FXO WAN interface options: GE Copper 100/1000 SFP ADSL2+/VDSL2 SHDSL T1/E1 LAN interfaces Up to 4 Gigabit Ethernet PoE LAN interfaces Up to 8 Fast Ethernet PoE Note: Figure used for illustration purposes. Number and type of port interfaces depends on the ordered model.

30 One Box 365 Rear View OSN Server VGA VGA port for connecting to a monitor (screen). OSN Server USB 3 USB ports for connecting computer peripherals (e.g., mouse and keyboard). OSN Server GE1/GE2 2 Gigabit Ethernet ports for connecting directly to the OSN server. For example, one port can be connected to the LAN (to IP Phones) and the second port to the WAN interface (to an IP PBX). Public (DMZ) LAN GE1 connecting the Edge Server Note: Figure used for illustration purposes. Number and type of port interfaces depends on the ordered model.

31 One Box Configurations and Licensing M800B-V-1ET4S-OB 1 E1/T1 and 4 FXS. M800B-ESBC-4S-OB M800B-V-8B4S-OB 30 sessions SIP Trunk and 4 FXS 8 BRI and 4 FXS One Box Licensing Model: One time activation fee, including the first 25 users Fixed fee for each additional bulk of 25 users Available with free 30 day trial license for 25 users Licenses are permanent (do not expire) Microsoft Licenses Windows Servers: Included (OEM) SQL Server: Included (OEM) Lync Server: Not Included Lync CALs/E4: Not Included

32 One Box 365 vs Lync Online Telephony Feature Comparison Feature One Box 365 Users Lync Online Users Peer-to-Peer & PSTN calling, Emergency Dialing, Voice Mail Yes No Call hold, Transfer, Forwarding, Delegation & Team Calling Yes No IP Phones, USB Peripherals & Mobile call via work Yes No Direct SIP Interoperability with on-premises PBX Yes No Private Line, Common Area Phones Yes No Analog Devices, Enhanced 911 Yes No Call Parking, Unassigned Number Handling Yes No Call Center Integration & Response Groups Yes No Network Resiliency, Call Admission Control Yes No

33 Training and Technical Documentation

34 Technical Documentations All documents available on (Login Required) Deployment Guide Administration Guide Quick Start Technical Notes: Certificates Firewall port requirements Changing or adding SIP Domains

35 Installation and Support - Remote Training Item Course Description Student Profile Description : TR-OB-ONL-BSC Administering OneBox: An online introductory session that will demonstrate how to enable Enterprise forest users for the One Box Lync solution, using the onboard Management Suite Systems Engineers, Site Administrators who are responsible for the administration and implementation of the Microsoft Unified Communications network. Duration General Course Objectives 2 x half days The Administering OneBox for Lync online session will demonstrate the use of the OneBox management suite to Lync enable enterprise forest users. On completion of the course, students will be able to: Join a OneBox solution to an enterprise Active Directory Forest Demonstrate and understand the OneBox management suite for day by day operation. Be able to Add, Remove or Modify OneBox Lync users and configure them for basic telephony features. Upcoming sessions: September 2014

36 One Box 365 Support Model

37 Support Model Tier 1 Tier 2-4 End Customer Reseller AudioCodes Microsoft or Certified Support Partner Partner reseller is expected to deliver first level support to end customer and filter support tickets. All Lync Server related support requests should be handled by the partner or by Microsoft (Premier) AudioCodes support covers all HW components (including AudioCodes Lync phones) and AudioCodes software (SBC, Gateway, firmware) Optional: Advanced Hardware Replacement and Managed Spares

38 Promotions and Incentives

39 One Box 365 Promotion for Partners Demonstration Incentive 1. Select a One Box 365 NFR Bundle Appliance IP Phones Services Optional software 2. Buy at Not For Resale Pricing 50% - 60% off MSRP depending on partner level 3. Install and Activate 4. Demonstrate Each qualified demonstration earns a $100 rebate 5. Register at: 6. Receive your rebate! See limitations and conditions

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