Unified Communications

Transcription

1 Unified Communications Unified Administration Consolidated Infrastructures Client Choice Kent Cunningham Microsoft U.S. Public Sector Applied Innovation Group voice:

2 Communications Future of Communications Today Instant Messaging Voic Video Conferencing Telephony Web Conferencing and Calendaring Audio Conferencing Telephony and Voic / Calendaring Unified Conferencing: Audio, Video, Web Instant Messaging Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Authentication Administration Administration Storage Storage Compliance Authentication Administration Storage

3 The Business Impact of Unified Communications How Your Organization Can Survive and Thrive Today Decreasing Costs By reducing complexity & lowering communication and IT costs Improving Educational Outcomes By maximizing individual productivity and fostering team collaboration

4 Microsoft Internal Deployment UC generating an ROI of 240%, saving >$212 million annually Microsoft IT used the Forrester s business value framework to measure overall impact of UC deployment at Microsoft: o o o , instant messaging, presence and conferencing: 150,000 users Voice: 40,000 users Unified Messaging: 75,000 users Reduced Costs Reduced Audio Conf Costs Reduced IT Infrastructure Costs Reduced Travel Costs 50% reduction ($3 million) $20 reduction/office move ($1.7 million) 10% reduction in trips/employee ($93 million) Improved Business Outcomes Improved User Productivity Shorten Sales Cycle Reduced Carbon Emission 28 min saved/day/employee ($86 million) 6.5% increase in proposals ($11 million) 100 million miles in avoided air travel (17,000 metric tons) As of January

5 Microsoft Unified Communications Increased productivity through communications convergence Streamline Communications and Enable Remote Classrooms Increase Efficiency, and Flexibility across platforms and devices Amplify Protection and Control Authentication Administration Storage Compliance Provide Unified and Extensible Platform Across Devices PC, Mobile, Web

6 Streamline Communications Click to communicate from within Office applications Enable Anywhere Access communications Enhance collaboration with unified conferencing

7 Click to Communicate from Office Reply View Share Escalate presence to your to desktop voice within and instant with video Outlook a single instant chat click messaging

8 Enable Anywhere Access Connect Access messages in real time through across your devices PC, mobile from a familiar device, or interface the Web PC Mobile Web

9 Communicate From Familiar Applications Set Choose See Have your presence the IM a conversations how presence you in an want of all in to your progress communicate contacts with your contacts

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11 Service Delivery Improve productivity with citizen self-service

12 Service Delivery Improve productivity with citizen self-service

13 Service Delivery Streamline civil servant and external organization communications

14 Service Delivery Streamline civil servant and external organization communications

15 Simplified Communications Access Voice Calling from Contacts, Web Browser or nearly any application through APIs

16 Cross Platform Desktop Sharing Communicator based sharing of desktop programs Collaborating users can share their desktop programs across different platforms Key Features One click sharing from Communicator CWA for browser based experience Call Me Assist in Help Desk Calls Reduced overhead on desktop Less truck rolls

17 Persistent Chat - OCS Group Chat Console Delivering Valuable, Archived Collaboration on Your Time

18 Bringing conferencing to everyone Whatever you Choose Wherever you are As much as you like Web conferencing Office Communicatior 2007 & Webcam Inside your organization Video conferencing R2 Tele-presence systems Extending AV enabled rooms Desktop with webcam Existing Conferencing Room with AV capability Mobile workforce Audio conferencing Telepresence and room systems Customer/partners Outside the firewall Remote workers

19 Avoid the cost of purchasing proprietary handsets. Keep what you have and leverage Software Leverage the mobile phones on campus Utilize existing sets and trunk through PBX if desired Choose new sets where it makes sense and choose from devices from Polycom, LG/Nortel, Jabra, Plantroncs, others. Extending Communicator experience Personal computer, Web and mobile devices Dedicated communications devices Phones available from several manufacturers which help you drive down cost All devices certified for use with Office Communicator Partners deliver huge device choice and savings

20 Single Number Reach One number for reaching and identifying end users Increase Operational Control OCS 2007 R2 IT administrators can consolidate telephony and cellular call records for compliance and billing purposes Key Features Single Voic CDRs include cellular calls Dial plans extend to cellular calls

21 Communicator Attendant Call management application for team assistants Team assistants/receptionists can manage incoming conversations and use presence to transfer these to the right person, right away Key Features Incoming conversation queue Consultative/Safe/Blind transfer Conversation Templates Conversation Notes Streamline Communications for End-Users OCS 2007 R2

22 Amplify Protection and Control Achieve and maintain compliance Safeguard sensitive information Reduce the risk of malware and spam

23 Help Achieve and Maintain Compliance Empower Compliance Officers with Multi-Mailbox Search New User-Friendly Search Easily Refine and Target Search

24 Help Safeguard Sensitive Information Keep Prevent information policy infractions confidential with with MailTips encryption Protect sensitive data from accidental distribution Create custom MailTips to prompt policy reminders RMS protection can be triggered based on sender, DL, or keywords Apply multiple alerts RMS protection is also applied to Office attachments Apply RMS policies automatically using Transport Rules Apply Do Not Forward, Internet Confidential or official RMS template

25 Help Reduce Risk of Malware and Spam Protect against threats with Exchange Hosted Services

26 Efficient, Flexible, and Reliable Simplify management and improve administrator productivity Provide professional-grade reliability, availability and scalability Maximize IT resources with Software + Services

27 Simplify Management Empower Manage unified employee communications self-service with from Exchange a single interface Control Panel Track the status of sent messages Create and manage distribution groups

28 Reliability, Availability, Scalability Manage availability with Exchange Management Console 1 Select a database 2 View locations and status of replicated copies 3 Take action (add copies, change master, etc)

29 Maximize IT resources w/ S+S Connected business and optimized IT On-Premise Hosted Service Control and ownership Customization Rapid scalability Advanced manageability

30 Key Investment Areas Business Productivity Online Suite Anywhere* access desktop, mobile, Web Seamless user experience across workloads Team collaboration and conferencing Real-time communication Always up-to-date technology Lower rollout and run rate cost Improved agility and resource utilization Active Directory synchronization Data hygiene supported by multi-layered antivirus and spam filtering Highly secure data access for users via HTTPS Geo-redundant data center architecture with Cyber-trust and SAS70 compliance On a Friday, 1,400 of Eddie Bauer s associates went home as Lotus Notes users, and on Monday they came to work as Outlook users with Microsoft Online Services. - Rich Mozack, Eddie Bauer

31 Integrated Capabilities Communicate and collaborate seamlessly across applications and devices Instant Messaging Calendaring Web Conferencing Document Sharing Presence Work Flow Mobility Offline Access Archiving

32 Ease of Use Unified access point for all Online services Trial and Buy User Management Settings Support Tools IT Pro Anywhere* Access without VPN End User Single Sign On Application Access SharePoint Links Downloads Password Reset Subscription and Trial Service Administration Web Access Rich Client Access * Anywhere internet access is available

33 Flexible Deployment Choices Branch Office Giving IT the flexibility to choose Online deployment by geography, workload or roles HQ

34 Tellme World's Largest Hosted IVR Simple experience Tellme is a great example of making technology serve the needs of real people, not the other way around Walt Mossberg, Wall Street Journal Hard to do Almost 3 billion calls per year 1 in 3 people in U.S. use Tellme every month Deep integration with carriers >10 billon utterances per year Industry Leading Service Offerings Tellme Business Solutions Customer self-service Transactions Ordering Tellme Consumer Services 411 Directory Assistance Voice Services Mobile Search Rich Ecosystem of Partner Offerings World s Largest VoiceXML Platform Platform Tools & Ecosystem Partner Solutions Tellme Platform Voice/Telephony - VoiceXML, VoIP Multimodal/Data - XML, MML Services - Speech (Nuance, IBM, MSFT), Search Index, Personalization, Analytics Tellme Studio, Developer Environment, and Partners

35 Introducing: Tellme

36 Interoperable and Extensible Platform Integrate and extend upon existing investments Extend communications into business processes

37 Build on Existing Investments Build on existing Microsoft investments Build on legacy conferencing and voice investments Office applications Office Communications Server Exchange Server Conferencing Integration Active Directory SharePoint Telephony Integration

38 Ubiquitous Access, Single Identity

39 Case study: Schlumberger We've had this vision of collaboration for 10 years but it's only now with Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology. Eric Schoen Chief Software Architect - Schlumberger

40 Microsoft is in the Leaders Quadrant Gartner Magic Quadrant for Unified Communications, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., Magic Quadrant for Unified Communications

41 Unified Communications Roadmap Frequent releases add value to Software Assurance Increased geographical availability

42 Three Phases to Rolling Out UC Deploy , Presence & Instant Messaging Deploy Unified Conferencing Consolidate voic and 3 rd party solutions Deploy Enterprise Voice

43 Getting Started Try Microsoft s Unified Communications Technologies Sign up for a Business Value Assessment Measure the cost savings and productivity gains of implementing Microsoft Unified Communications for your organization Try Microsoft Unified Communications On premise or in the cloud

44 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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46 Appendix Slides

47 Case study: Siemens A $3,500 per month communications cost went down to $650 per month, says Minnick. On average, we expect conferencing costs could decrease by 50 percent. John Minnick

48 Case study: British Telecom From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization, Mark Summerson Head of Sales - BT Global Services

49 Case study: St. Luke s Children s Hospital

50 Total Economic Impact of UC Forrester Study Shows >500% ROI in 3 Years The study shows the following benefits for a 4,000 employee organization over a 3 year period: Benefit Pay-back Period Improved Productivity Saved Travel Costs Reduced Time to Complete Projects Shortened Sales Cycle Reduced Dial-in Conferencing Reduced Telephony Charges Result 2 months 13 min saved/day/employee ($20 million) 23% reduction ($15 million) 10% reduction ($15 million) 20% time saved ($5 million) 50% reduction ($0.6 million) 40% reduction ($1.2 million) Source: Forrester, 2007

51 Reducing Costs with UC Savings Category Microsoft UC Focus Savings Potential Reduce Out of Pocket Expenses Source: UniComm Consulting, March 2009 Reduce Travel Expenses Unified Conferencing $913/Employee/Year Reduce Conferencing Service Costs Unified Conferencing $1000/Employee/Year Telephone and Cell Phone Reduce Bills UC Desktop & Mobile Devices $744/Employee/Year Reduce Facility Costs Flex Work, Anywhere Access $6000/Employee/Year Optimize Communications Infrastructure Consolidate Communication Systems UC & System Consolidation $400/Employee/Year Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year Consolidate Application Packages Consolidated UC Solutions $100/Employee/Year Optimize Software Licensing E-CAL Suite Pricing $120/Employee/Year Leverage Human Capital Improve Staff Efficiency UC Productivity Gains $2000/Employee/Year Streamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year Microsoft s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year

52 Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications Accelerating Decisions While Lowering Costs - IDC Enterprises looking into UC, [ ], should understand the Microsoft portfolio because it represents a new paradigm for communication by a market leader. Unified Communications Magic Quadrat Gartner This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations Achieving Cost and Resource Savings with UC - UniComm

53 PBX Integration See for certified gateways and IP PBXes qualified for Direct SIP connection Standalone o o Gateway* or Direct SIP connectivity Forward migrated user calls via PBX intercept or re-direct Co-Existence o Direct SIP connectivity o Dual fork migrated user calls

54 SIP Trunking Direct connectivity to the PSTN using SIP Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways Office Communicator Key Features Direct SIP connectivity between Mediation Server and ITSP Session Border Controller not required on customer premises Microsoft participating in SIPConnect working group ITSP: Access to PSTN and Mobile Phone Networks Mediation Server SIP OCS 2007 R2 IM, Presence, Audio Video, Conferencing