Unified Communications
|
|
- Douglas Byron Brown
- 8 years ago
- Views:
Transcription
1 Unified Communications Unified Administration Consolidated Infrastructures Client Choice Kent Cunningham Microsoft U.S. Public Sector Applied Innovation Group voice:
2 Communications Future of Communications Today Instant Messaging Voic Video Conferencing Telephony Web Conferencing and Calendaring Audio Conferencing Telephony and Voic / Calendaring Unified Conferencing: Audio, Video, Web Instant Messaging Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Authentication Administration Administration Storage Storage Compliance Authentication Administration Storage
3 The Business Impact of Unified Communications How Your Organization Can Survive and Thrive Today Decreasing Costs By reducing complexity & lowering communication and IT costs Improving Educational Outcomes By maximizing individual productivity and fostering team collaboration
4 Microsoft Internal Deployment UC generating an ROI of 240%, saving >$212 million annually Microsoft IT used the Forrester s business value framework to measure overall impact of UC deployment at Microsoft: o o o , instant messaging, presence and conferencing: 150,000 users Voice: 40,000 users Unified Messaging: 75,000 users Reduced Costs Reduced Audio Conf Costs Reduced IT Infrastructure Costs Reduced Travel Costs 50% reduction ($3 million) $20 reduction/office move ($1.7 million) 10% reduction in trips/employee ($93 million) Improved Business Outcomes Improved User Productivity Shorten Sales Cycle Reduced Carbon Emission 28 min saved/day/employee ($86 million) 6.5% increase in proposals ($11 million) 100 million miles in avoided air travel (17,000 metric tons) As of January
5 Microsoft Unified Communications Increased productivity through communications convergence Streamline Communications and Enable Remote Classrooms Increase Efficiency, and Flexibility across platforms and devices Amplify Protection and Control Authentication Administration Storage Compliance Provide Unified and Extensible Platform Across Devices PC, Mobile, Web
6 Streamline Communications Click to communicate from within Office applications Enable Anywhere Access communications Enhance collaboration with unified conferencing
7 Click to Communicate from Office Reply View Share Escalate presence to your to desktop voice within and instant with video Outlook a single instant chat click messaging
8 Enable Anywhere Access Connect Access messages in real time through across your devices PC, mobile from a familiar device, or interface the Web PC Mobile Web
9 Communicate From Familiar Applications Set Choose See Have your presence the IM a conversations how presence you in an want of all in to your progress communicate contacts with your contacts
10
11 Service Delivery Improve productivity with citizen self-service
12 Service Delivery Improve productivity with citizen self-service
13 Service Delivery Streamline civil servant and external organization communications
14 Service Delivery Streamline civil servant and external organization communications
15 Simplified Communications Access Voice Calling from Contacts, Web Browser or nearly any application through APIs
16 Cross Platform Desktop Sharing Communicator based sharing of desktop programs Collaborating users can share their desktop programs across different platforms Key Features One click sharing from Communicator CWA for browser based experience Call Me Assist in Help Desk Calls Reduced overhead on desktop Less truck rolls
17 Persistent Chat - OCS Group Chat Console Delivering Valuable, Archived Collaboration on Your Time
18 Bringing conferencing to everyone Whatever you Choose Wherever you are As much as you like Web conferencing Office Communicatior 2007 & Webcam Inside your organization Video conferencing R2 Tele-presence systems Extending AV enabled rooms Desktop with webcam Existing Conferencing Room with AV capability Mobile workforce Audio conferencing Telepresence and room systems Customer/partners Outside the firewall Remote workers
19 Avoid the cost of purchasing proprietary handsets. Keep what you have and leverage Software Leverage the mobile phones on campus Utilize existing sets and trunk through PBX if desired Choose new sets where it makes sense and choose from devices from Polycom, LG/Nortel, Jabra, Plantroncs, others. Extending Communicator experience Personal computer, Web and mobile devices Dedicated communications devices Phones available from several manufacturers which help you drive down cost All devices certified for use with Office Communicator Partners deliver huge device choice and savings
20 Single Number Reach One number for reaching and identifying end users Increase Operational Control OCS 2007 R2 IT administrators can consolidate telephony and cellular call records for compliance and billing purposes Key Features Single Voic CDRs include cellular calls Dial plans extend to cellular calls
21 Communicator Attendant Call management application for team assistants Team assistants/receptionists can manage incoming conversations and use presence to transfer these to the right person, right away Key Features Incoming conversation queue Consultative/Safe/Blind transfer Conversation Templates Conversation Notes Streamline Communications for End-Users OCS 2007 R2
22 Amplify Protection and Control Achieve and maintain compliance Safeguard sensitive information Reduce the risk of malware and spam
23 Help Achieve and Maintain Compliance Empower Compliance Officers with Multi-Mailbox Search New User-Friendly Search Easily Refine and Target Search
24 Help Safeguard Sensitive Information Keep Prevent information policy infractions confidential with with MailTips encryption Protect sensitive data from accidental distribution Create custom MailTips to prompt policy reminders RMS protection can be triggered based on sender, DL, or keywords Apply multiple alerts RMS protection is also applied to Office attachments Apply RMS policies automatically using Transport Rules Apply Do Not Forward, Internet Confidential or official RMS template
25 Help Reduce Risk of Malware and Spam Protect against threats with Exchange Hosted Services
26 Efficient, Flexible, and Reliable Simplify management and improve administrator productivity Provide professional-grade reliability, availability and scalability Maximize IT resources with Software + Services
27 Simplify Management Empower Manage unified employee communications self-service with from Exchange a single interface Control Panel Track the status of sent messages Create and manage distribution groups
28 Reliability, Availability, Scalability Manage availability with Exchange Management Console 1 Select a database 2 View locations and status of replicated copies 3 Take action (add copies, change master, etc)
29 Maximize IT resources w/ S+S Connected business and optimized IT On-Premise Hosted Service Control and ownership Customization Rapid scalability Advanced manageability
30 Key Investment Areas Business Productivity Online Suite Anywhere* access desktop, mobile, Web Seamless user experience across workloads Team collaboration and conferencing Real-time communication Always up-to-date technology Lower rollout and run rate cost Improved agility and resource utilization Active Directory synchronization Data hygiene supported by multi-layered antivirus and spam filtering Highly secure data access for users via HTTPS Geo-redundant data center architecture with Cyber-trust and SAS70 compliance On a Friday, 1,400 of Eddie Bauer s associates went home as Lotus Notes users, and on Monday they came to work as Outlook users with Microsoft Online Services. - Rich Mozack, Eddie Bauer
31 Integrated Capabilities Communicate and collaborate seamlessly across applications and devices Instant Messaging Calendaring Web Conferencing Document Sharing Presence Work Flow Mobility Offline Access Archiving
32 Ease of Use Unified access point for all Online services Trial and Buy User Management Settings Support Tools IT Pro Anywhere* Access without VPN End User Single Sign On Application Access SharePoint Links Downloads Password Reset Subscription and Trial Service Administration Web Access Rich Client Access * Anywhere internet access is available
33 Flexible Deployment Choices Branch Office Giving IT the flexibility to choose Online deployment by geography, workload or roles HQ
34 Tellme World's Largest Hosted IVR Simple experience Tellme is a great example of making technology serve the needs of real people, not the other way around Walt Mossberg, Wall Street Journal Hard to do Almost 3 billion calls per year 1 in 3 people in U.S. use Tellme every month Deep integration with carriers >10 billon utterances per year Industry Leading Service Offerings Tellme Business Solutions Customer self-service Transactions Ordering Tellme Consumer Services 411 Directory Assistance Voice Services Mobile Search Rich Ecosystem of Partner Offerings World s Largest VoiceXML Platform Platform Tools & Ecosystem Partner Solutions Tellme Platform Voice/Telephony - VoiceXML, VoIP Multimodal/Data - XML, MML Services - Speech (Nuance, IBM, MSFT), Search Index, Personalization, Analytics Tellme Studio, Developer Environment, and Partners
35 Introducing: Tellme
36 Interoperable and Extensible Platform Integrate and extend upon existing investments Extend communications into business processes
37 Build on Existing Investments Build on existing Microsoft investments Build on legacy conferencing and voice investments Office applications Office Communications Server Exchange Server Conferencing Integration Active Directory SharePoint Telephony Integration
38 Ubiquitous Access, Single Identity
39 Case study: Schlumberger We've had this vision of collaboration for 10 years but it's only now with Microsoft Office Communicator infrastructure that we've been able to envision a real product built around this technology. Eric Schoen Chief Software Architect - Schlumberger
40 Microsoft is in the Leaders Quadrant Gartner Magic Quadrant for Unified Communications, 2009 The Magic Quadrant is copyrighted September 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., Magic Quadrant for Unified Communications
41 Unified Communications Roadmap Frequent releases add value to Software Assurance Increased geographical availability
42 Three Phases to Rolling Out UC Deploy , Presence & Instant Messaging Deploy Unified Conferencing Consolidate voic and 3 rd party solutions Deploy Enterprise Voice
43 Getting Started Try Microsoft s Unified Communications Technologies Sign up for a Business Value Assessment Measure the cost savings and productivity gains of implementing Microsoft Unified Communications for your organization Try Microsoft Unified Communications On premise or in the cloud
44 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
45
46 Appendix Slides
47 Case study: Siemens A $3,500 per month communications cost went down to $650 per month, says Minnick. On average, we expect conferencing costs could decrease by 50 percent. John Minnick
48 Case study: British Telecom From a business perspective, this product reduces the amount of money spent on audio and video conferencing charges, and it also makes video conferencing more accessible for a broader user base in the organization, Mark Summerson Head of Sales - BT Global Services
49 Case study: St. Luke s Children s Hospital
50 Total Economic Impact of UC Forrester Study Shows >500% ROI in 3 Years The study shows the following benefits for a 4,000 employee organization over a 3 year period: Benefit Pay-back Period Improved Productivity Saved Travel Costs Reduced Time to Complete Projects Shortened Sales Cycle Reduced Dial-in Conferencing Reduced Telephony Charges Result 2 months 13 min saved/day/employee ($20 million) 23% reduction ($15 million) 10% reduction ($15 million) 20% time saved ($5 million) 50% reduction ($0.6 million) 40% reduction ($1.2 million) Source: Forrester, 2007
51 Reducing Costs with UC Savings Category Microsoft UC Focus Savings Potential Reduce Out of Pocket Expenses Source: UniComm Consulting, March 2009 Reduce Travel Expenses Unified Conferencing $913/Employee/Year Reduce Conferencing Service Costs Unified Conferencing $1000/Employee/Year Telephone and Cell Phone Reduce Bills UC Desktop & Mobile Devices $744/Employee/Year Reduce Facility Costs Flex Work, Anywhere Access $6000/Employee/Year Optimize Communications Infrastructure Consolidate Communication Systems UC & System Consolidation $400/Employee/Year Consolidate Messaging/Fax Systems Exchange 2007 Capabilities $300/Employee/Year Consolidate Application Packages Consolidated UC Solutions $100/Employee/Year Optimize Software Licensing E-CAL Suite Pricing $120/Employee/Year Leverage Human Capital Improve Staff Efficiency UC Productivity Gains $2000/Employee/Year Streamline Workgroup Projects UC Collaboration Tools $17,500/Project HC/Year Simplify Governance and Compliance UC Enhancements and Tools $92/Employee/Year Microsoft s UC Solution Can Allow Organizations to Save Over $11,669/Employee/Year
52 Investment in unified communications can often be justified solely on the reduction of telecommunication and travel expenses However, an order of magnitude more value comes not just from the unification of communication mediums but also from the integration of information from enterprise applications Accelerating Decisions While Lowering Costs - IDC Enterprises looking into UC, [ ], should understand the Microsoft portfolio because it represents a new paradigm for communication by a market leader. Unified Communications Magic Quadrat Gartner This paper highlights potential savings exceeding $5,000,000 per year for each 1,000 employees through the application of Microsoft Unified Communications to your business and IT operations Achieving Cost and Resource Savings with UC - UniComm
53 PBX Integration See for certified gateways and IP PBXes qualified for Direct SIP connection Standalone o o Gateway* or Direct SIP connectivity Forward migrated user calls via PBX intercept or re-direct Co-Existence o Direct SIP connectivity o Dual fork migrated user calls
54 SIP Trunking Direct connectivity to the PSTN using SIP Organizations can reduce costs and simplify management by directly connecting to the PSTN over SIP without on-premise gateways Office Communicator Key Features Direct SIP connectivity between Mediation Server and ITSP Session Border Controller not required on customer premises Microsoft participating in SIPConnect working group ITSP: Access to PSTN and Mobile Phone Networks Mediation Server SIP OCS 2007 R2 IM, Presence, Audio Video, Conferencing
The real trend of the Future Workspace. John Phillips Enterprise Technology Strategist Microsoft Corporation john.phillips@microsoft.
The real trend of the Future Workspace John Phillips Enterprise Technology Strategist Microsoft Corporation john.phillips@microsoft.com Communications.... Our Vision Create experiences that combine the
More informationSam Cavaliere. Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860
Sam Cavaliere Unified Communications Solutions Sales Professional Microsoft Corporation Sam.Cavaliere@microsoft.com 646-225-4860 Agenda Define UC Foundation for Communications Demo Wrap up Q&A Confusing,
More informationMicrosoft Lync Server 2010 from Dell. David Frank PMP, CET d_frank@dell.com Principal Consultant Microsoft Solutions
Microsoft Lync Server 2010 from Dell David Frank PMP, CET d_frank@dell.com Principal Consultant Microsoft Solutions What your Employees Experience Today Current communications and collaboration experience
More informationMICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution
MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of
More informationUnified Communications In the Manufacturing Industry
Unified Communications In the Manufacturing Industry Agenda Trends and Challenges in Manufacturing Microsoft s Unified Communications Solution Vision Unified Communications Solutions for Manufacturing
More informationConnected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation
Connected and Complete: Enterprise Unified Communications Strategies Tyler Bryson Microsoft Corporation This year By 2013. which is more than the a third world s of the mobile world s worker workforce
More informationOffering Instant Messaging (IM)
The Common Microsoft Communication Communications SilosOffering Common Communication Silos Microsoft Communications Offering Instant Messaging (IM) Video Conferencing Voice Mail Telephony and Voice Mail
More informationCisco / Microsoft Unified Communications Integration Overview. 2010 Cisco and/or its affiliates. All rights reserved.
Cisco / Microsoft Unified Communications Integration Overview 2010 Cisco and/or its affiliates. All rights reserved. 1 2010 Cisco and/or its affiliates. All rights reserved. 2 3.6 8 million 600k 300k Billion
More informationTop New Features in Microsoft Lync
Top New Features in Microsoft Lync Microsoft Lync Connecting people in new ways, anytime, anywhere Quick adoption through Ease of use and Microsoft Office Reduces cost through converged communications
More informationUnified Communications and Desktop Integration
S T R A T E G I C W H I T E P A P E R Unified Communications and Desktop Integration Unified communications (UC) is recognized as one of the top strategic new technology areas in IT operations. The Alcatel-Lucent
More informationName Company affiliation. Introduction. Relevance experience Course expectations
Microsoft Online Services Workshop for SME Name Company affiliation Title/function ti Job responsibility Introduction Relevance experience Course expectations 2 Objectives To understand the latest trend
More informationBy 2007, 80 percent of enterprise communications purchase decisions will require support for unified communications (0.6 probability).
Page 1 of 5 Magic Quadrant for Unified Communications, 2005 14 February 2005 Bern Elliot Steve Blood Drew Kraus Source: Gartner Note Number: G00125707 Unified communications technology and applications
More informationBenefits of Using Microsoft UC Solutions for Education
Microsoft s UC Solution for Edu Carl Kishel Technology Strategist Microsoft Education What is Microsoft UC? Email and Calendar Integrated Voicemail (Unified Messaging) Enterprise Voice/Telephony, IM, Presence,
More informationEvent Services Company Stays Connected with Unified Communications Solution
Microsoft Office System Customer Solution Case Study Event Services Company Stays Connected with Unified Communications Solution Overview Country or Region: United States Industry: Professional services
More informationMitel MiCollab Client
Mitel MiCollab Client Making In the Moment Communications More Dynamic In today s fast-paced, competitive world of business how can employees work together efficiently & effectively to help drive the success
More informationHP Microsoft. Unified Communications & Collaborations. Francisco Martinez. Alfredo Alvarez. UC Architect Microsoft. Solutions Architect HP Networking
HP Microsoft Unified Communications & Collaborations Francisco Martinez UC Architect Microsoft Alfredo Alvarez Solutions Architect HP Networking 2011Hewlett-Packard Development Company, L.P. The information
More information- CIO/Technology Director
Our Sales teams need to connect with the right customers and systems while on the road I need to deliver secure and compliant communications tools to support a highly distributed workforce. - VP of Sales
More informationPRESENTER NAME Communication Capabilities E-mail/Calendaring Mobile Phones Voicemail Fax Integrated Communication Solutions IM and Presence Web and Video Conferencing VoIP PBX Integration Integration
More informationMITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the
More informationCompleteCare+ Enterprise Voice
There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications
More informationCost Reduction with a Unified Communications Solution. Alex Nanos Unified Communications Solutions Specialist Microsoft Canada
Cost Reduction with a Unified Communications Solution Alex Nanos Unified Communications Solutions Specialist Microsoft Canada Agenda The Economics of Software-Powered Communications Forrester Consulting
More informationAn EMC view into a comprehensive Microsoft-based Unified Communications solution
Enterprise Unified Communications Deployment: An EMC view into a comprehensive Microsoft-based Unified Communications solution Dustin Smith, EMC Global Services Copyright 2008 EMC Corporation. All rights
More informationUncomplicated Communications
Unified Communications & Collaboration Strategy Delivering Uncomplicated Communications What If I Could? Citizens are delivered innovative collaboration tools daily that find and connect people and data
More informationSelling Strategies and Future Direction for NetVanta Unified Communications Solutions. Samir Kakkar IPT/UC Product Manager 11/16/10
Selling Strategies and Future Direction for NetVanta Unified Communications Solutions Samir Kakkar IPT/UC Product Manager 11/16/10 2 Why are we here today? Selling strategies for NetVanta Unified Communications
More informationBeyond converged networks: driving user productivity through unified communications and collaboration.
Unified communications and collaboration solutions White paper April 2007 Beyond converged networks: driving user productivity through unified communications and collaboration. Page 2 Contents 2 Executive
More informationAlcatel-Lucent OmniTouch 8600 My Instant Communicator. Simplifying Enterprise Communications
Alcatel-Lucent OmniTouch 8600 My Instant Communicator Simplifying Enterprise Communications Simplify enterprise communications With the increasing number and variety of communications options available
More informationUNIFIED COMMUNICATIONS
DISCOVER UNIFIED COMMUNICATIONS UNIFIED COMMUNICATIONS Collaborate. Communicate. Unify. It s no secret. The smartest companies have discovered a way to converge the resources of their business applications
More informationHow To Use An Apa Sip (Sip) To Improve Your Business
The Business Value of Enterprise SIP - A CIO View Table of Contents Background... 1 What is SIP?... 1 Why SIP?... 1 1. Presence... 2 2. User Centricity vs. Device Bound... 3 3. SIP Trunking and Delivering
More informationAlcatel-Lucent OmniTouch 8600. My Instant Communicator Simplifying enterprise communications
Alcatel-Lucent OmniTouch 8600 My Instant Communicator Simplifying enterprise communications Enterprise communications made easy Enterprise users have more options than ever before in how they communicate
More informationLync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013
Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Live from WPC 2013! 2 Inside this Deck Unified Communications Defined Lync 2013 Demystified Lync Express
More informationNortel och Microsoft Arkitektur. Jan Johansson, Nortel 2007-10-24
Nortel och Microsoft Arkitektur Jan Johansson, Nortel 2007-10-24 Agenda Om ICA Om LCS Om OCS Om UC/ICA UC = Unified Communications ICA = Innovative Communication Alliance What is Unified Communications?
More informationKEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization
More informationBryan Von Axelson Partner Solutions Advisor Microsoft Corporation
Bryan Von Axelson Partner Solutions Advisor Microsoft Corporation MARKET TRANSITIONS INTERNET Mid 90s Browsers, Email, ecommerce, Hosting, Wi-Fi, Web 2.0 CLOUD 2000s &Future Cloud Computing, Social Networks
More informationSonus and Lync Enterprise Voice
Sonus and Lync Enterprise Voice The Challenge. How to integrate Lync to your existing PBX and PSTN lines to enable full Enterprise Voice? Multitude of PBX types from various manufacturers Numerous Interface
More informationImplementing Live Meeting with Microsoft Office Communications Server 2007
Implementing Live Meeting with Microsoft Office Communications Server 2007 Product Group - Enterprise Dell White Paper By Ananda Sankaran Farrukh Noman April 2008 Contents Introduction... 3 Microsoft Office
More informationAvaya plus Skype for Business: The Best of Both Worlds
Avaya plus Skype for Business: The Best of Both Worlds Table of Contents Begin with the Avaya Advantage... 1 Three Ways to Incorporate Avaya with Skype for Business... 2 Why Avaya is the Top Choice for
More informationHow To Use Mitel Micollab
BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization
More informationMyCloud Dedicated Unified Communications (UC) Transforming Business Communications
MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within
More informationSun and Oracle: Joining Forces in Identity Management
Sun and Oracle: Joining Forces in Identity Management The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into
More informationReturn On Investment
Return On Investment 01 Problem Statement 07 Office Professional Plus 02 Business Challenges 08 Benefits Table of Contents 03 Solution 09 04 Exchange Online 10 Call to Action About Geocent 05 Lync Online
More informationComUnity. Move your organization s telephony from servers to service
ComUnity Move your organization s telephony from servers to service ComUnity brings you Telephony over IP, delivered in the cloud. You reduce costs and infrastructure, but improve communication throughout
More informationUnified Communications and Collaboration BT Ireland. A more detailed view of Unified Communications
Unified Communications and Collaboration BT Ireland A more detailed view of Unified Communications Contents Unified Communications Description The BT and Microsoft Unified Communications Proposition The
More informationLicensing Guide. Published: March 2013
Licensing Guide Published: March 2013 Disclaimer: The Lync 2013 Licensing Guide is provided to customers and partners to assist in understanding the options for acquiring Lync Server 2013, Lync client
More informationThe Wise Group and Microsoft Office 365 Customer Solutions
Microsoft Office 365 Customer Solution Case Study Social Enterprise Reduces Costs and Expands Services with Flexible Cloud-Based Solution Overview Country or Region: United Kingdom Industry: Nonprofit
More informationSelling Microsoft Exchange to Small and Medium Business Customers. Presenter Name, Title Event Name, Locaion Event Date
Selling Microsoft Exchange to Small and Medium Business Customers Presenter Name, Title Event Name, Locaion Event Date Today s Agenda 3 Selling Microsoft Exchange to Small and Medium Businesses 4 Selling
More informationLEVEL 3 SM WEB MEETING
LEVEL 3 SM WEB MEETING REAL-TIME, INTUITIVE, ROBUST COLLABORATION AT YOUR FINGERTIPS Today, organizations are finding that rudimentary Web conferencing applications are inadequate and frustrating to use.
More informationIP contact center Executive brief July 2007. Innovation with Internet Protocol contact centers: how IP communications empower business.
IP contact center Executive brief July 2007 Innovation with Internet Protocol contact centers: how IP communications empower business. Page 2 Contents 2 Introduction 3 Traditional call center blues 4 Imagine
More informationInteractive Intelligence. Joe Staples Chief marketing officer Interactive Intelligence
Interactive Intelligence Joe Staples Chief marketing officer Interactive Intelligence As We Get Started 2 www.inin.com As We Get Started 3 www.inin.com As We Get Started 4 www.inin.com What We Do Customer
More informationOptimize Business Productivity Evolve Your Business with the Cloud. Slide 1
Optimize Business Productivity Evolve Your Business with the Cloud Slide 1 Agenda A changing landscape for sales and customer service Top business challenges for achieving sales and service excellence
More informationNortel Unified Communications Solutions The need for unified communications
Solution Brief Unified Communications Solutions The need for unified communications There s the office phone, the mobile phone, instant messaging, email, highdefinition video conference this proliferation
More informationVisual Communications Company Delivers Scalable Solution for Unified Communications
Partner Solution White Paper Visual Communications Company Delivers Scalable Solution for Unified Communications Overview Country or Region: United States Industry: Information technology Partner Profile
More informationFabrizio Volpe. MVP Directory Services MCITP Lync 2010. @Fabriziovlp. Fabrizio.volpe@gmx.com. http://www.linkedin.com/in/fabriziov
Fabrizio Volpe MVP Directory Services MCITP Lync 2010 @Fabriziovlp Fabrizio.volpe@gmx.com http://www.linkedin.com/in/fabriziov Agenda Intro to Lync Server Lync Features : Presence Integration with Sharepoint,
More informationKeith Keeler Microsoft Corporation Partner Account Manager Online services kkeeler@microsoft.com
Keith Keeler Microsoft Corporation Partner Account Manager Online services kkeeler@microsoft.com Welcome! Online Services Overview Software + Services Exchange Hosted Services (Service) BPOS Business Productivity
More informationEnabling Seamless Unified Communications
Enabling Seamless Unified Communications Ian Hawkins 10 th July 2008 TANDBERG UC Strategy It is about more than just convergence It involves more than just a single vendor Video Data Collaboration Voice
More informationPolycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH
Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH The UC&C Journey PBX s IP telephony and VOIP trunking Business productivity
More informationThis information is presented under the terms and conditions of non-disclosure agreement with Microsoft Corporation. Microsoft makes no warranties,
This information is presented under the terms and conditions of non-disclosure agreement with Microsoft Corporation. Microsoft makes no warranties, express, implied or statutory, as to the information
More informationUnified Communications MQ Selection Criteria for 2003
Decision Framework, B. Elliot Research Note 22 January 2003 Unified Communications MQ Selection Criteria for 2003 Unified communications enable enterprises to control their communication options, leveraging
More informationHP Unified Communications Solutions
HP Unified Communications Solutions Amos Ferrari WW Messaging & Unified Communications Program Manager 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
More informationLive Communications Server 2005 SP1 Office Communications Server 2007. Matt Newton Network Engineer MicroMenders, Inc
Live Communications Server 2005 SP1 Office Communications Server 2007 Matt Newton Network Engineer MicroMenders, Inc Focus of this Presentation Of the Unified Communications and Collaboration capabilities,
More informationYour Voice is Critical. OpenScape Enterprise voice solutions gives power to voice
Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication
More informationAvaya Aura. The communications infrastructure for people-centric collaboration. avaya.com 1
The communications infrastructure for people-centric collaboration delivers a radically different approach to enterprise communications, transforming traditional, singlepurpose solutions for voice, video,
More informationThe Business Case for Unified Communications November 2013
Wikipedia s definition of Unified Communications (UC): UC is the integration of real-time communication services, such as: Instant messaging (chat) Presence information Telephony (including IP telephony)
More informationWhitepaper Best of Both Worlds. Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice
Whitepaper Best of Both Worlds Making the most out of your Office 365 Licensing and Increase Productivity How to add Lync Enterprise Voice Table of Contents Getting the most out of your Office 365 Deployment...3
More informationMicrosoft Lync Transforms Business Communications
Microsoft Lync Transforms Business Communications September 2012 Prepared by: Zeus Kerravala Microsoft Lync Transforms Business Communications by Zeus Kerravala September 2012 º º º º º º º º º º º º º
More informationTransforming Communication Experience With Unified Collaboration Architecture Approach. Ahmed Zaghmouri Product Sales Specialist
Transforming Communication Experience With Unified Collaboration Architecture Approach Ahmed Zaghmouri Product Sales Specialist Customer 2.0 Yesterday s solutions aren t enough. Customers want to be taken
More informationAn Oracle White Paper February 2014. Centralized vs. Distributed SIP Trunking: Making an Informed Decision
An Oracle White Paper February 2014 Centralized vs. Distributed SIP Trunking: Making an Informed Decision Executive Overview Businesses across the globe are migrating from TDM access services to SIP trunks
More informationAlexander De Houwer Technology Advisor Devices Win 10 Vincent Dal Technology Advisor Business Productivity
Alexander De Houwer Technology Advisor Devices Win 10 Vincent Dal Technology Advisor Business Productivity Agenda INTRODUCTION (5 slides) WINDOWS 10 (10 slides) OFFICE 2016 (11 slides) Enterprise Mobility
More informationYour Voice is Critical. OpenScape Enterprise voice solutions gives power to voice
Your Voice is Critical OpenScape Enterprise voice solutions gives power to voice High quality reliable voice is business critical Conversations involve real-time engagement across multiple communication
More informationLukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified.
Lukas Keller Unified Communications Business Lead Microsoft Western Europe Early Customer Adoption Partners Ready A growing ecosystem Performance of Hardware Broadband, Mobility, Form Factors Digitization
More informationHow Should Your Organization Deploy Microsoft Exchange?
WHITEPAPER How Should Your Organization Deploy Microsoft Exchange? Choosing between Exchange Server on premises, Exchange Online in the cloud, and hybrid deployment options Introduction The purpose of
More informationWHITE PAPER. www.fusionstorm.com. The Business Benefits of Upgrading Legacy IP Communications Systems. www.fusionstorm.com
WHITE PaPEr: Easing the Way to the Cloud: 1 WHITE PAPER The Business Benefits of Upgrading Legacy IP Communications Systems 2 WHITE PAPER: The Business Benefits of Upgrading Legacy IP Communications Systems
More informationWith HD quality Full transparent networking features And on-demand capacity enhancements
Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP
More informationHow To Use Microsoft Lync For Business
Managed Private Cloud for Microsoft Lync www.connectsolutions.com sales@connectsolutions.com (510) 350-3500 You already know how Microsoft Lync can increase employee productivity and lower communication
More informationMaximizing ROI with the Microsoft-Polycom Unified Communications Solution
Maximizing ROI with the Microsoft-Polycom Unified Communications Solution Interoperable Unified Communications Platform for Enterprises Connect - Anywhere, Anytime Microsoft and Polycom are committed to
More informationUNIFIED COMMUNICATIONS
UNIFIED COMMUNICATIONS DELIVERING ENTERPRISE PRODUCTIVITY, EFFICIENCY, AND BUSINESS VALUE By Debra Chin Senior Vice President Palmer Research TABLE OF CONTENTS Executive Summary.... Page 3 Unified Communications
More informationplantemoran.com Understanding & Applying Unified Communications
plantemoran.com Understanding & Applying Unified Communications Confusion in the Market UC means different things Many products with Unified in the name UC is often sold as a thing you buy Integrated VM
More informationCisco Power Trader Solution with IP Trade: Enhance Productivity, Reduce Costs
Solution Overview Cisco Power Trader Solution with IP Trade: Enhance Productivity, Reduce Costs What You Will Learn In today's trading environment, traders need next-generation tools that enhance collaboration
More informationOffice 365 for Attorneys
Office 365 for Attorneys With Office 365, my [IT] role is almost nonexistent. Once it s set up, it s working. I need not worry about it and the time is mine to devote to the law practice. Mark Nikel, Attorney,
More informationHow To Make A Successful Business From A Profit
UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges
More informationAvaya IP Office Unified Communications for Small Business
Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager
More informationCommon Situations. Departments choosing best in class solutions for their specific needs. Lack of coordinated BI strategy across the enterprise
Common Situations Lack of coordinated BI strategy across the enterprise Departments choosing best in class solutions for their specific needs Acquisitions of companies using different BI tools 2 3-5 BI
More informationGlobal Software and Services Firm Reduces Costs, Builds Community with Unified Communications
Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:
More informationAugust 24, 2007 Are You Ready For Unified Communications?
August 24, 2007 Are You Ready For Unified Communications? by Elizabeth Herrell for Infrastructure & Operations Professionals Making Leaders Successful Every Day For IT Infrastructure & Operations Professionals
More informationLync for Mac 2011 Deployment Guide
2011 Deployment Guide Getting Started Information in this document, including URL and other Internet Web site references, is subject to change without notice. Content in this document represents the current
More informationAnthony Caragol Gonzalo Escarrá
Anthony Caragol Gonzalo Escarrá #SWCEvents Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started About SWC Technology
More informationHow should an enterprise move toward Unified Communications?
WHITE PAPER How should an enterprise move toward Unified Communications? June 2008 Table of Contents Introduction... 1 Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony
More informationDelivering UC Solutions UC Summit
Siemens Enterprise Communications Delivering UC Solutions UC Summit David Leach Unified Communications Consultant Siemens Enterprise Communications 1 2012 Siemens Enterprise Communications, Inc. Business
More informationISI Unified Communications Intelligence Tools: Infortel Select and Microsoft Lync : Driving ROI From Your Lync Investment
ISI SOLUTIONS WHITE PAPER ISI Unified Communications Intelligence Tools: Infortel Select and Microsoft Lync : Driving ROI From Your Lync Investment By: Mitchell Weiss Director of Product Strategy ISI Telemanagement
More informationWiley Publishing, Inc.
by Tony Bradle Foreword by Eric Swift General Manager, Unified Communications, Microsoft Corporation WILEY Wiley Publishing, Inc. Table of Contents O O O O O» @ O O O «O #» O O * O O O O O O O O O 0 O»
More informationUnified Communications. The Technologies, Features & Benefits
Unified Communications The Technologies, Features & Benefits Unified Communications 2 Table of Contents Executive Summary 2 Introduction 3 What s Trending? 4 Workforce Mobility 4 Desktop Virtualisation
More informationHosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall
Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.
More informationThe all-in-one Unified Communications solution for SMBs.
OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success
More informationConnect and Collaborate With Unified Communications
1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading
More informationCA Virtual Assurance for Infrastructure Managers
PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product
More informationAccelerate with OpenScape Office
Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done
More informationUnified Communications, Diverse Benefits
TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles
More informationUNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360
UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking
More informationWhat's New in Sametime 8.5. Roberto Chiabra IBM Certified IT Specialist
What's New in Sametime 8.5 Roberto Chiabra IBM Certified IT Specialist What's new in Sametime 8.5 Sametime Connect Client Online Meetings Audio / Video W eb Browser Clients & W eb 2.0 APIs Sametime Systems
More information