Anthony Caragol Lync MVP. Gonzalo Escarrá Lync Technical Lead

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1 Anthony Caragol Lync MVP Gonzalo Escarrá Lync Technical Lead

2 Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Lync 2013 Demonstration Skype for Business Getting Started

3 About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 30 years, SWC has excelled at providing strategic guidance and delivering best-in-class solutions tailored to fit growing organizations.

4 About SWC Technology Partners Collaboration Business Intelligence CRM Custom Development

5 About SWC Technology Partners Digital Creative & Web Design Digital Marketing Platforms SEO/SEM Social Media Videography

6 About SWC Technology Partners Unified Communications IT Architecture & Strategy Information Security System Center Desktop Management, Deployment & Virtualization

7 About SWC Technology Partners Monitor and Manage Service Desk Onsite & Remote Support Enhanced Services Zephyr EDI & Data Exchange Solutions

8 About SWC Technology Partners At SWC we get past the hype and help our clients use the cloud to move their business to new heights. Advisory Software Recovery Network

9 Awards

10 A World of Communication Challenges

11 What is Unified Communications? Applications Used Every Day

12 What is Microsoft Unified Communications?

13 ABILITY TO EXECUTE 2014 Gartner Magic Quadrant CHALLENGERS LEADERS Cisco Microsoft Avaya Huawei ShoreTel NEC Alcatel-Lucent IBM Mitel Unify Interactive Intelligence NICHE PLAYERS VISIONARIES COMPLETENESS OF VISION As of August 2014

14 Lync Works Across Platforms and Devices

15 Modern, Mobile Web Clients

16 Conferencing for Everyone CHOICE DEVICE LOCATION PEOPLE Great collaboration experiences from the desktop, browser, mobile device or conference room!

17 Lync 2013 Conferencing Enhancements Gallery View View Control H.264 SVC Full 1080p Full Web App One Note Integration

18 Enterprise Voice-PBX Deployment & Interop Scenarios REPLACE Replace PBX with a Complete UC Solution Lync Meets Enterprise Telephony Requirements Connect to the PSTN via a SIP Trunk or Gateway During Transition ENHANCE Enhance PBX with Full UC PBX Phone Left in Place For Transition with Simultaneous Ringing Click-to-Call Option for Some Users ADD Add Conferencing, Presence and IM to PBX Audio, Video, and Web Conferencing Using Lync or Existing PBX Easily Enable Voice, but Not Full UC Capabilities (Mobile)

19 Lync Devices Portfolio

20 Call Center Solutions Enterprise-Ready Best-of-Breed Call Center Solutions Over 20 Vendors Applications Available

21 Enhance Voice Mail Voic Preview Rule Based Greetings Works With Almost Any PBX Audio Playback Text Preview of Voice Mail Contextual Contact Actions

22 Lync 2013 Federation Enhancements

23 Microsoft UC Demo Lync 2013 Client Lync 2013 IM, AV & Web Conferencing Exchange 2013 OWA Exchange 2013 UM

24 Lync is Now Skype for Business Lync is now Skype for Business In place upgrade with same hardware requirements Phones and existing clients will continue to work Most third party add ins will continue to work

25 Three Phases to Deploying UC

26 Specialized Services Specialized Monitoring Mail Flow and Delivery Troubleshooting Client Connectivity Performance Troubleshooting Configuration Troubleshooting Standardize Exchange Policy for Mailbox and Attachment Sizes Conduct Performance Management and Application Tuning Manage Recipient Policies Escalations and User Support Specialized Server Monitoring: Front-End SQL Edge Back-end Monitoring Mediation Gateway Appliances Load Balancers Network Connectivity / Performance QoE Monitoring Service Escalations and User Support Specialized Website Monitoring (and Underlying Services) Configuration Support / Troubleshooting / Issue Resolution Administration / Permissions Management Site Provisioning Create Lists, Libraries Create Page Layouts Create Site Templates Create Content Types Workflow Configuration Escalations and User Support

27 Key Takeaways 1. GAME CHANGER IN HOW WE COMMUNICATE 2. ROI AND LEVERAGE MICROSOFT INVESTMENT 3. LYNC IS A PROVEN VOIP PLATFORM

28 Microsoft Assessments Get Started with Microsoft-Sponsored Assessments Focused on Cloud Solutions (Azure, Dynamics CRM, Lync, O365, Power BI, SharePoint & System Center) Thinking About Moving to the Cloud? Let Microsoft Help You Pay for It!

29 Thank You For Attending

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