Anthony Caragol Gonzalo Escarrá

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1 Anthony Caragol Gonzalo Escarrá

2 #SWCEvents

3 Agenda SWC Introduction Unified Communications Technology Landscape Introduction of Skype for Business 2015 Demonstration Getting Started

4 About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled at providing strategic guidance and delivering best-in-class solutions tailored to fit growing organizations.

5 About SWC Technology Partners Collaboration Business Intelligence CRM Custom Development

6 About SWC Technology Partners Strategy & Analytics Design & Creative & Marketing Automation SEO/SEM Social Media Website Development

7 About SWC Technology Partners Unified Communications IT Architecture & Strategy Information Security System Center Desktop Management, Deployment & Virtualization

8 About SWC Technology Partners Monitor and Manage Service Desk Onsite & Remote Support Enhanced Services Zephyr EDI & Data Exchange Solutions

9 About SWC Technology Partners At SWC we get past the hype and help our clients use the cloud to move their business to new heights. Advisory Software Recovery Network

10 Awards

11 A World of Communication Challenges

12 What is Unified Communications? Applications Used Every Day

13 What is Microsoft Unified Communications?

14 ABILITY TO EXECUTE 2014 Gartner Magic Quadrant CHALLENGERS LEADERS Cisco Microsoft Avaya Huawei ShoreTel NEC Alcatel-Lucent IBM Mitel Unify Interactive Intelligence NICHE PLAYERS VISIONARIES COMPLETENESS OF VISION As of August 2014

15 Skype for Business Across Platforms and Devices

16 Conferencing for Everyone CHOICE DEVICE LOCATION PEOPLE Great collaboration experiences from the desktop, browser, mobile device or conference room!

17 Lync is Now Skype for Business Lync is now Skype for Business In place upgrade with same hardware requirements Phones and existing clients will continue to work Most third party add ins will continue to work

18 What s New Clients New look and feel Call Monitor Server Side Conversation History Upgrade as a patch Skype Directory Integration Emoticons

19 What s New Server Side In-Place Upgrade from Lync 2013 Call via Work Easier patching SQL Server AlwaysOn support Reliability and utilization enhancements Video Interop Server

20 What s New Enterprise Voice Skype Call Quality Dashboard (New Role!) Rate My Call Call via Work SILK Codec Default

21 What s Coming This Year New Features New Mac Client PSTN calling in Office 365 WebRTC for Meetings Hybrid Voice Broadcast Meetings Coming Soon Updated Mobile Clients

22 Enterprise Voice-PBX Deployment & Interop Scenarios REPLACE Replace PBX with a Complete UC Solution Meets Enterprise Telephony Requirements Connect to the PSTN via a SIP Trunk or Gateway During Transition ENHANCE Enhance PBX with Full UC PBX Phone Left in Place For Transition with Simultaneous Ringing Click-to-Call Option for Some Users ADD Add Conferencing, Presence and IM to PBX Audio, Video, and Web Conferencing Using Skype or Existing PBX Easily Enable Voice, but Not Full UC Capabilities (Mobile)

23 Skype for Business Devices Portfolio

24 Call Center Solutions Enterprise-Ready Best-of-Breed Call Center Solutions Over 20 Vendors Applications Available

25 Enhance Voice Mail Voic Preview Rule Based Greetings Works With Almost Any PBX Audio Playback Text Preview of Voice Mail Contextual Contact Actions

26 Microsoft UC Demo Demonstration: Skype for Business Client Skype for Business IM, AV & Web Conferencing Exchange 2013 OWA Exchange 2013 UM

27 Three Phases to Deploying UC

28 Specialized Services Specialized Monitoring Mail Flow and Delivery Troubleshooting Client Connectivity Performance Troubleshooting Configuration Troubleshooting Standardize Exchange Policy for Mailbox and Attachment Sizes Conduct Performance Management and Application Tuning Manage Recipient Policies Escalations and User Support Specialized Server Monitoring: Front-End SQL Edge Back-end Monitoring Mediation Gateway Appliances Load Balancers Network Connectivity / Performance QoE Monitoring Service Escalations and User Support Specialized Website Monitoring (and Underlying Services) Configuration Support / Troubleshooting / Issue Resolution Administration / Permissions Management Site Provisioning Create Lists, Libraries Create Page Layouts Create Site Templates Create Content Types Workflow Configuration Escalations and User Support

29 Key Takeaways 1. GAME CHANGER IN HOW WE COMMUNICATE 2. ROI AND LEVERAGE MICROSOFT INVESTMENT 3. A PROVEN VOIP PLATFORM

30 Microsoft Assessments Get Started with Microsoft-Sponsored Assessments Focused on Cloud Solutions (Azure, Dynamics CRM, Skype for Business, O365, Power BI, SharePoint & System Center) Thinking About Moving to the Cloud? Let Microsoft Help You Pay for It!

31 Thank You For Attending

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