Avaya IP Office Platform

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1 Avaya IP Office Platform A perfect fit for your small business needs The Avaya IP Office Platform is a highly modular telephone system designed specifically for small businesses. The award-winning IP Office gives growing companies a complete solution for telephony, mobility, messaging, conferencing, customer management, and unified communications. In a single, compact solution, Avaya IP Office provides an unprecedented set of leadingedge communications capabilities to help your employees work smarter and serve your customers more effectively. IP Office User Productivity Solutions the Basic User, Office Worker and Power User applications can quickly and easily deliver the right level of communications capabilities to every associate in your organization. 1 Based on internal Avaya testing. Actual MTBF may differ depending on configuration. Flexible. Expandable. Scalable - Avaya IP Office can accommodate up to 384 users whether you are using analog, digital, or IP telephones. And with the ability to add up to 8 T1/PRI/ E1 connections, there s plenty of capacity to keep up with business growth. Analog and SIP trunks are also supported, so you can connect your IP Office to virtually any interface you desire. Benefits IP Office can: Proven reliability, dependable security - Unlike many available systems, IP Office contains no moving parts (such as hard drives or fans), which can fail or cause the unit to overheat. With a mean time between failure (MTBF) of over 30 years 1 you can feel confident that IP Office is a solid foundation for your business communications. Reduce or eliminate monthly expenses IP Office will help you lower the cost of communications, with capabilities such as built-in conferencing, making calls over managed Internet service (Voice over IP) or low-cost Internet telephony service provider through SIP trunking and the comprehensive benefits of a converged communications system. Centralize administration For businesses with more than one location, IP Office enables remote management and administration from a central location. No need to have an administrator at every site. Operate more efficiently IP Office has a range of messaging, auto-attendant, and interactive voice response (IVR) capabilities to provide complete support for your customers. Integrate messaging and advanced call routing into your customer service operations, freeing up staff to focus on more critical tasks. avaya.com 1

2 Built-in resiliency - For businesses with more than one location, IP Office can deliver continuous operation while maintaining fullfeature transparency across sites. In the event of an outage, users can automatically failover to a system at another location, providing resiliency and securing business continuity. Proactive monitoring - IP Office provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. It also warns when system resources are reaching capacity. IP Office Collaboration s When it comes to small business telephony, one size does NOT fit all. Every company operates differently and has unique communication needs. The Avaya IP Office Platform provides you with the flexibility to tailor your system to best fit your business requirements. Avaya IP Office has four Collaboration s that allow you to choose the right level of communications and collaboration capabilities you need for your business. Basic Avaya IP Office Basic is the ideal solution for small enterprises to add more productivity with a professional touch. IP Office Basic delivers what small and growing businesses need most in today s competitive environment with the flexibility, sophistication and expandability of our award-winning IP Office. Embedded voic Voic to get voice messages in your inbox Integrated audio conferencing up to 64 participants Automated attendant quickly route calls to the most appropriate person or group Dial by name Choose your connection supports analog lines, PRI/ T1, and IP Essential The IP Office Essential is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential helps ensure small businesses have the communications tools they need to operate effectively and efficiently. One number access - have calls ring simultaneously on your office and mobile phones Taking Care of Business: IP Office Power User in Action Automated-attendants up to 40 automated attendants to handle almost any customer situation Preferred IP Office Preferred delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred, businesses can use communications to establish a competitive edge. Web-based access for office collaboration click to make, receive, and control calls; IM and presence; control audio conferences; directory access; and visual voic Rich collaboration for remote workers IM, presence, and directory access just as if you were in the office Being there when an important customer has a critical issue can make all the difference in the relationship. When a key customer calls a dedicated vendor service manager, who may be on the road between clients, the IP Office Power User application enables the call to ring on both the service manager s office and mobile phone. Using the geo-location and presence features of Power User, the Service Manager locates the tech closest to the customer. With a quick IM session right from an Apple iphone or Android smartphone to confirm availability, the service manager can quickly call the customer back to confirm the appointment for later that morning. That s how the Power User application helps keep communication and collaboration flowing without a hitch. Power User enables workers to be more responsive, provide better service, and improve customer loyalty. We call that the Power of We. Call forwarding 2 avaya.com

3 Mobile access for office collaboration extend your office extension, IM, presence, directory, and conference controls to Apple iphone or Android smartphones Secure Meet Me conferencing built-in 128 port conferencing with passcodes Integrate with popular applications embed communications within Microsoft Lync, Outlook, or Salesforce.com Call Recording automatically or selectively record incoming or outgoing calls Advanced IP Office Advanced enables growing businesses to differentiate themselves through exceptional customer service. It provides customer service reps and their supervisors with the tools to effectively handle call volumes and gather and report valuable customer intelligence to help increase sales and agent productivity. Assess agent productivity generate reports on current and historical call data View agent status get real-time information on call queues, hold times, agent status, and more Call quality assurance supervisors can monitor agent calls Advanced call recording archival and retrieval secure and searchable call recording and archival from any PC Desk Phone Call Control Functionality Matrix Basic User Office Worker Power User Basics like Make/receive calls, hold, transfer Yes Yes Yes Enhanced features like Park/Page and conference Yes Yes Yes Access telephony features via phone UI or DTMF Web-based Access for Office Collaboration 2 Yes Yes Yes Click to make and receive calls No Yes Yes Point and click call control No Yes Yes Control audio conferences No Yes Yes Federated Presence and IM No Yes Yes Personal, System and Corporate directory access No Yes Yes Visual voic No Yes Yes Rich Collaboration for Remote Workers Turn your home phone into your office 2 phone No No Yes Stay connected with your Apple ipad tablet 3 No Yes Yes Embedded point-to-point video 3 collaboration No Yes Yes Mobile Access for Office Collaboration 4 Make or receive calls via Cellular/ Wi-Fi/3G/4G No No Yes IM, Presence, Conference Controls No No Yes Location aware using GPS No No Yes Integrate with the applications you already have Microsoft Lync No Yes Yes Microsoft Outlook No Yes Yes Salesforce.com No Yes Yes Google Talk (IM & Presence) No Yes Yes Voic Integration Standard Voic box Yes Yes Yes Store messages within Microsoft Exchange No Yes Yes View voic and in a single inbox No Yes Yes 2 Avaya one-x Portal 3 Avaya Flare Experience 4 Avaya one-x Mobile Preferred avaya.com 3

4 Automate popular inquiries fast and efficient automated responses to common questions Create self-service menus allow customers to place or change orders, check status of shipments, and more IP Office User Solution Applications Every worker has unique communications needs that are mainly driven by where and how they work. Office workers are primarily at their desks. Mobile associates need to connect wherever they happen to be. Remote workers want to collaborate with the same capabilities they would have in a company office. IP Office User Productivity Solutions the Basic User, Office Worker and Power User applications can quickly and easily deliver the right level of communications capabilities to every associate in your organization. Basic User For users who need simple yet necessary communications capabilities, the Basic User solution is the answer. They can make and receive calls, place calls on hold, access basic voic , transfer calls, and more. The Basic User Solution also is ideal for phones in common walk-up areas of your facility such as lobbies, waiting rooms, and cafeterias. Avaya can take your office employees productivity to a higher level. Office Worker The Office Worker application puts deskbound associates in the communications driver s seat. Whether in the main office, a remote/ satellite facility, or working from home users receive a host of time-saving features that speed collaboration and Capacities (Single Site) accessibility. They can click-to-call, IM, see the presence of colleagues, access corporate directories, control conference calls, and more, right in the desktop applications they already use, like Microsoft Outlook or Lync, and web browsers. Power User Capacities and Supported Devices Basic The ultimate in communications accessibility, the IP Office Power User application builds upon the Office Worker application to enable employees to be as productive as possible in virtually any location or circumstance. Essential Preferred Advanced Endpoints Trunks Auto-Attendant 9 40 Unlimited Unlimited Trunking SIP Channels H.323 (Multi-site Networking) N/A T1/E1 (Circuits) BRI Channels Analog Phones H.323 No Yes Yes Yes SIP No Yes Yes Yes Avaya Digital Yes Yes Yes Yes BCM/Norstar Digital Yes Yes Yes Yes ETR/PARTNER Yes No No No Analog Yes Yes Yes Yes Multisite Networking Networked Locations N/A Total Networked Users 5 N/A 1,000 1,000 1,000 Audio Conferencing Ports per chassis Ad Hoc Yes Yes Yes Yes Secure Meet Me No No Yes Yes 5 User Server, IP Office can scale to 2,000 at a single site or across 32 locations Armed with a laptop, Apple ipad or iphone devices, or Android smartphone, users can make voice or video calls, conduct and control audio conferences, view colleagues presence, instant message (IM) with contacts inside and outside the company, and much more. Want to empower your key associates with the tools to keep them working at maximum productivity and efficiency? The IP Office Power User application is the solution. 4 avaya.com

5 Capabilities Telephony Comparison Matrix Basic Essential Preferred Advanced Key System Functionality Yes No No No IP PBX Functionality No Yes Yes Yes System Networking No Yes Yes Yes Conferencing Ad hoc Yes Yes Yes Yes Secure Meet Me No No Yes Yes Mobility Call Twinning to Mobile No Yes Yes Yes VoIP using Wi-Fi/3G/4G No No Yes Yes IM, Presence, Directory No No Yes Yes Conference Controls No No Yes Yes Call Recording No No Yes Yes Storage in Voic No No Yes Yes Do you need full resiliency and the ability to scale to 2,000 users? IP Office Server may be just the solution for you. Visit avaya.com for more information. Advanced Archiving/Retrieval No No Yes 6 Yes 6 Flare Experience for Windows or ipad Basic Call Control No Yes Yes Yes IM, Presence, Directory No No Yes Yes Conference Controls No No Yes Yes Integrated Videoconferencing 7 No No Yes Yes Web Portal Make/Receive Calls No No Yes Yes IM/Presence/Directory No No Yes Yes Conference Controls No No Yes Yes Voic Basic Embedded Yes Yes Yes Yes Voic Pro No No Yes Yes Call Center Auto-Attendant Yes Yes Yes Yes IVR No No Yes Yes Hunt Groups/ACD Yes Yes Yes Yes Reporting and Analytics No No No Yes Agent/Supervisor Roles No No No Yes 6 Advanced Archival/Retrieval is available as a purchasable option for Preferred, but is included as part of Advanced. 7 Supports point-to-point video, as well as participation in multipoint calls via the Avaya Video Collaboration Solution for IP Office. Learn More To learn more and to obtain additional information such as white papers and case studies about the Avaya Office Platform, please contact your Avaya Account Manager or Authorized Partner, or visit us at avaya.com 5

6 Technical Specifications Model Unit Dimensions IP 500 V2 IP Office 500: 17.5 W x 2.9 H x 14.4 D (445 x 73 x 365mm); Minimum clearance front and back: 3 (75mm) Expansion Modules: 17.5 W x 2.8 H x 9.7 D (445 x 71 x 245mm); Minimum clearance front and back: 3 (75mm) Weight Operating Temperature Power Supply Security Networking 7.0lbs/3.2kg 32 to 104 F (0 to +40 C). 95% relative humidity, noncondensing V AC, 50/60Hz, VA, 2.5A maximum E911 PIN-restricted terminals PAP/CHAP authentication protocols Time profiles VPN support System Management Audit Trail QSIG Networking over T1, E1 and IP Uniform Dial Plan Preferred Networked Messaging Proactive remote monitoring via SNMP VPN support - IPSec or L2TP SIP trunking to low-cost Internet Telephony Service Providers (ITSP) Multi-site option (up to 1000 users across 32 sites) features such as Busy Lamp Field, Paging, Desk-to-desk calling, Calling/connected name and number, Hold and Transfer, Centralized Voic , Internal Directory, Absent Text Message, Anti-Tromboning, Remote Hot- Desking, and Distributed Hunt Groups About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit 6 avaya.com 2014 Avaya Inc. All Rights Reserved. All trademarks identified by,, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. 05/143 SME7548

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