Version 1 Page 1 Issued: 01 November 2010

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1 Version 1 Page 1 Issued: 01 November 2010 Title: Responsible to: Liaison with: BRANCH MANAGER Operations Manager Financial Director Payroll Service Local and Regional Trainers Care Co-ordinators Senior Care Workers Home Care Workers Service Users Social Workers Families, G.P. S Other Branches Suppliers Main Responsibilities and Tasks To have overall responsibility for the efficient and smooth running of the operations and growth of the branch and to maintain the quality of the services we provide meeting the criteria laid down by the National Care Standards. Responsible for all Personnel related matters, to include recruitment and monitoring of branch staff in accordance with criteria laid down by the National Care Standards, and to monitor the quality of the service provided. Responsible for all financial aspects of the branch and general administrative duties. To ensure that the branch has an active CSR plan in line with Company objectives. This requires consultation with the local community, staff and the Company CSR manager, to establish which projects to support. It also requires leading by example in the promotion and delivery of CSR activity. 1. Service Users To be responsible for overseeing our entire Service User base. To ensure Service User care needs are met in a flexible way which takes full account of personalisation. To ensure Service User assessments and manual handling assessments are correctly completed. To ensure Health & Safety issues are addressed providing a safe working environment for staff. 2. Contracts To be responsible for the signing of all new Service User contracts Responsible for the completion and issuing of staff contracts, and to ensure signed copies are kept on file. To review staff members on completion of probationary period 3. Reviews To attend Service User reviews with social workers To ensure Senior Workers can support this role by attending Service User reviews To ensure regular Service User reviews are carried out by Senior Staff and documented. 4. Service User Complaint & Staff Disciplinary Procedures To act in accordance with Company policy To document and evidence all reports To liaise with Training Manager, Quality Manger, Operation Manager and Managing Director.

2 Version 1 Page 2 Issued: 01 November Business Growth Responsible for the growth of the branch To increase business growth of the branch and contribute to the development of new business projects To liaise with social service regarding new business 6. Marketing Responsible for the marketing of the Company in liaison with the Operations Manager. 7. Advertising To design and place adverts relating to marketing and recruitment in liaison with other members 8. Statistics To produce weekly and monthly statistical reports as directed by the Managing Director. 9. Co-ordinators To manage and support co-ordinators in their job role. To maximise the taking on of new Service Users in liaison with the care co-ordinator. To keep accurate records and report all unfilled referrals to the Operations Manager. 10. On Call To manage the On-Call rota and organise On Call meetings with the staff involved as necessary To deliver On Call services in an emergency situation. 11. Staff Performance To liaise with Training Manager regarding any Workers training needs. 12. Equipment Responsible for custody of office equipment. 13. Recruitment Placement of job vacancies via newspapers, leaflets and job centres To recruit sufficient staff to deliver and grow the service To organise regular recruitment campaigns To issue application forms and job descriptions To organise interviews and to interview in accordance to Company procedure To obtain and verify references To oversee correct completion of Enhanced Disclosureforms To ensure correct documentation is in place before organising Induction Training. To ensure all recruitment practices adhere to national legislation and local authority requirements. To sign off all completed staff files demonstrating legislative compliance prior to workers commencing their first shift. 14. Job Descriptions Responsible for identifying branch job roles and branch job descriptions in liaison with Operations Manager.

3 Version 1 Page 3 Issued: 01 November Office Staff To support office staff and identify training needs as necessary To oversee office staff To advise Area Operations Manager when recruitment is necessary To authorise office holidays To review office staff in liaison with Area Operations Manager. 16. Workers To be responsible for monitoring of Worker training To organise NVQ/SVQ registration and to liaise with NVQ/SVQ officer To organise training updates and attendance on courses adhering to the criteria as laid out in the National Care Standards To organise and carry out annual appraisals in liaison with Quality Manager 17. Training Responsible for ensuring all staff have both mandatory and refresher training Responsible for planning induction training to provide adequate staffing capacity To organise venues for staff peer group meetings and group supervision 18. Employment Law To be responsible for Workers disciplinary and grievance procedures in liaison with HR advisor and Operations Manager. 19. Legislation Responsible for ensuring the branch is compliant with legislation as advised by Head Office To work with the Health & Safety Advisor to ensure that operations within the branch and services delivered in the community are fully compliant with Health & Safety legislation and that risks to employees and Service Users are minimised. 20. Leavers To complete leavers exit interview forms and leaver forms for payroll in a timely fashion. 21. References To provide references where suitable for leavers 22. Statistics To supply statistical evidence on recruits and leavers To supply statistical evidence on training. 23. Complaints & Disciplinary Procedures To have involvement where necessary 24. Self Monitoring & Quality Control To carry out a yearly survey on Company performance and to produce relevant reports To work to the standards as outlined by the National Care Standards 25. Computers To train staff members in current software and oversee correct usage To resolve and act on issues relating to the smooth running of computer system Responsible for custody of hardware

4 Version 1 Page 4 Issued: 01 November Finance To participate as necessary with invoicing and overseeing of payroll To contribute to budgeting process when requires To be responsible for the profitable operation of the branch To produce an annual budget in conjunction with the Operations Manager To ensure adequate cash flow is maintained, advising the Financial Controller of any difficulties 27. Costs To monitor Branch costs To supply statistical information regarding the viability of new aspects of the business. 28. Invoicing To ensure monthly invoices are issued on time. 29. Hours To produce weekly reports on hours provided to Service Users 30. Payroll To monitor timesheets To supervise the payroll 31. Newsletter and Service User Forums To contribute and be responsible for a local branch newsletter and contribute to the Company wide newspaper with items that which would be of general interest. To organise 6 monthly Service User forums and invite outside speakers when appropriate. 32. Record Keeping Responsible for accident book Responsible for all branch accounting, payroll and administration records 33. Communication To liaise with other branches as necessary To liaise with work colleagues on all related matters To attend monthly regional meetings of Branch Managers 34. Confidentiality To maintain confidentiality regarding all aspects of work at all times.

5 Version 1 Page 5 Issued: 01 November 2010 EMPLOYEE SPECIFICATION BRANCH MANAGER ELEMENT QUALITY Ref: ITEM ESSENTIAL DESIRABLE A Qualifications 1. Registered Managers Award or equivalent 2. Willingness to complete NVQ Level 4 for Care Managers, or equivalent 1. D32 / 33 Assessor or equivalent B In-Service Training Certificates C Relevant Job Experience e.g. Health & Safety / First Aid / Food Hygiene / Care Practices 3 Years post-qualification practice Practical experience in Deputy Managerial or junior management capacity D E Specialist Knowledge Specialist Skills & Aptitudes In depth knowledge of Care Standards, regulations and relevant legislation in appropriate country of UK 1. Communication / interpersonal skills 2. IT Skills and competency in Microsoft Office. 1. As appropriate to Service User group 2. Quality Management 1. Report writing 2. Care Planning F Organisational Abilities Leadership skills Time management skills G Attitude & Disposition 1. Tolerant / cheerful /patient /persuasive 2. Team Builder 3. Discretion / sensitivity H OTHER Appropriate insurance for vehicle business purposes Full, Valid UK driving licence