1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION

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1 1. CORPORATE SUPPORT SERVICES DEPARTMENT - HUMAN RESOURCES DIVISION (i) CHIEF MANAGER - COMPENSATION AND BENEFITS, AND HR ADMINISTRATION (Grade KRA 7 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority (KRA) Version No.: Reference Number: Job Title: Chief Manager, Reports to: Deputy Commissioner Compensation and Benefits, and Human Resources HR Administration Direct Reports: Department: Corporate Support Manager, HR Administration and Services Services Division: Human Resources Manager, Payroll Manager, Benefits Section: Compensation and benefits Responsible for: Responsible for managing salary classification and compensation programs, overseeing the implementation of compensation and benefits, analyzing compensation data, evaluate job positions to determine classification of salaries, administration of employee insurance and staff pension. Tasks and Outputs: Formulate the compensation strategy and policy aligned to KRA s business needs and develop and manage related policy, procedures and systems. Coordinate employee reward and recognition process. Design, manage and implement salary classification and compensation programmes. Conduct analysis and report on compensation and benefits. Conduct competitive analysis, merit increases and salary structure. Conduct surveys to ensure appropriate compensation in KRA. Forecast the budget for salary increases. Administer and manage employee insurance, pension and gratuity plans. Preparation of relevant management reports. Carry out annual reward related equality audits ensuring fairness and consistency in the operation of reward recognition and benefits strategies and related policy procedures and systems. Develop and maintain ways to monitor and keep abreast of external job market reward recognition and benefits policies and explore progressive reward that optimizes the HR expenses budget. Interpretation and compliance of legislation relating to compensation and benefits regulations. Manage salary administration and payroll management. Monitor and control staff costs Manage the collection, storage and update of staff records. Manage HRIMS Page 1

2 Knowledge & Skills Expected - Degree preferably in Social Sciences / HRM/ Business - Masters degree in a relevant field an added advantage - Professional qualification in HR will be a distinctive advantage - Experience in progressive HR environment - Knowledge of HRIMS will be a distinctive advantage - Proficiency in MS Office packages Competencies required for this Role: Strategic thinking Team leadership People management Good interpersonal skills High level of integrity Good written and verbal communication skills Attention to detail Honesty Page 2

3 (ii) MANAGER HUMAN RESOURCE PLANNING (Grade KRA 6 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority (KRA) Reference Number: Version No.: Job Title: Manager, Human Reports to: Chief Manager, Employee Resource Planning Resourcing Department: Corporate Support Direct Reports: Services 1. Assistant Manager, Organizational Design Division: Human Resources 2. Assistant Manager, Contracts Management Section: Employee Resourcing Responsible for: To deliver solutions to support effective workforce planning and modelling in the effective management of the KRA resources, including recruitment, promotion and transfer processes that meet both the short and long term resourcing needs that support strategic priorities. Tasks and Outputs: Regularly engage with departments as appropriate, in order to ensure that the company engages in best practice in employee resourcing Proactively support and advise managers on the recruitment and selection of staff at all stages of the process, to ensure that recruitment is carried out in line with the appropriate guidelines and as effectively as is possible Participate in the Workforce Planning Committee to ensure that decisions regarding the recruitment and retention of sufficient trained officers is underpinned by the analysis and data from workforce modelling activities and that all necessary information is available which enables appropriate decisions to be made. Develop, manage and update as necessary, an establishment and workforce planning framework including vacancy forecasting model, to provide informed HR resourcing and workforce planning advice to the appropriate decision makers In liaison with the appropriate managers and officers, to lead the design and development of new roles in company, to ensure they address the needs of the organisation in terms of accountabilities Develop and manage a set of systems and processes for effectively establishing the needs of the organisation in terms of resourcing and workforce planning, to ensure that an awareness of the organization s needs in these areas is maintained, and that action can be planned to address these needs Provide monthly reports, and other information as appropriate, to Finance, and Performance Departments, to ensure that management have access to all appropriate information regarding resourcing and workforce planning Skills Required Minimum qualification - Degree preferably in Social Sciences / HRM/ Business - Masters will be an added advantage - Higher Diploma in Human Resource Management - Membership to Professional Body (IHRM) - Minimum Experience years in relevant specialization - Experience in Manpower projections specifically demand and supply forecasting Page 3

4 Page 4 Competencies required for this Role: Strong leadership, managerial and administrative skills; Excellent planning, organizational and analytical skills; Computer proficiency in the standard packages (word processing, and internet use); Excellent judgment and decision making capabilities; Excellent communication and interpersonal skills ; Resilient, focused and results oriented individual; Self motivated and dynamic individual; Effective presentation skills Keen eye for detail; Team player

5 (iii) MANAGER - REGIONS SUPPORT AND BUSINESS PARTNERS (Grade KRA 6 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority (KRA) Reference Number: Version No.: Job Title: Manager, Regions Support and Business Partners Department: Corporate Support Services Division: Human Resources Section: Employee Resourcing Reports to: Chief Manager, Employee Resourcing Direct Reports: 1. HR Business Partner, DTD 2. HR Business Partner, CBC 3. HR Business Partner, Regions (5) 4. HR Business Partner, CSSD Responsible for: Manage, coordinate and oversee smooth operations of HR Programmes in all Regions as well as other business departments. Tasks and Outputs: Administer performance management systems Identify staff vacancies and initiate recruitment process Ensure all HR policies and procedures are understood and implemented consistently across the Authority Analyse staffing and employees disciplinary issues. Advise managers on organizational policy matters and recommend needed changes Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Analyze training needs to design employee development programs. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Analyze statistical data and reports to identify and determine causes of staff issues and develop recommendations for improvement of organization's personnel policies and practices. Represent department at staff related hearings and investigations. Prepare region and business units personnel forecast to project employment needs. Skills Required Minimum qualification - Degree preferably in Social Sciences / HRM/ Business - Masters will be an added advantage - Higher Diploma in Human Resource Management - Membership to Professional Body (IHRM) Minimum Experience 4-6 years in relevant specialization Competencies required for this Role: Strong leadership, managerial and administrative skills; Excellent planning, organizational and analytical skills; Computer proficiency in the standard packages (MS Office); Excellent judgment and decision making capabilities; Page 5

6 Excellent communication and interpersonal skills ; Excellent presentation skills; Resilient, focused and results oriented individual; Self motivated and dynamic individual; Team player Page 6

7 (iv) MANAGER - HR ADMINISTRATION AND SERVICES (Grade KRA 6 ) JOB DESCRIPTION FORM Date: Kenya Revenue Authority (KRA) Version No.: Reference Number: Job Title: Manager, HR Administration and Services Department: Corporate Support Services Division: Human Resources Section: Compensation and Benefits Reports to: Chief Manager, Compensation and Benefits Direct Reports: 1. Officer, Records 2. Officer, HRMIS 3. Officer, Service Delivery Responsible for: Effective maintenance of employee records and administration of the HRMIS, as well as provision service delivery to customers. Tasks and Outputs: Oversee the efficient running and management of the HR open and confidential registries; Ensure seamless communication of information from employee sourcing and update of records to facilitate data integrity; Responsible for HR records management and administrative process improvements Manage all front line requests for information, processing, and support Ensure that all HR transactional and administrative end to end processes are working effectively and efficiently for continued operational excellence Be the first point of contact for all HR-related queries. Provide clarification of HR policies and procedure Oversee department functions of the human resource information management systems. Help maintain data integrity in systems by running queries and analyzing data. Manage and design the mapping of all HRIS tables to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting. Ensure accurate documentation process manuals are designed and updated for all HRIS processes. Train staff and new system users on new processes/functionality. Assist in the review, testing and implementation of HRMS system upgrades or patches. Collaborate with IT staff to coordinate application of upgrade or fix. Collaborate with other HRMS users (Payroll, Accounting, etc.) to ensure integrity of the HRIS. Advise management on organizational policy matters related to the HRIS. Carry out employee reference checks Manage employee exit process including administering employee exit interview Skills Required Minimum qualifications - Degree in human resource management and technical/professional qualifications - Higher Diploma in HRM Minimum years of experience years experience in relevant specialization Competencies required for this Role: Sound leadership and management abilities Page 7

8 Page 8 Excellent planning and organizational skills Ability to build cohesive teams and to achieve goals through teamwork Strong analytical skills Excellent networking and negotiation skills Strong interpersonal and communication skills Results oriented and ability to work under pressure Computer proficiency in the standard packages (word processing, and internet use).

9 (v) MANAGER - PAYROLL (Grade KRA 6 ) JOB DESCRIPTION FORM Kenya Revenue Authority (KRA) Reference Number: Job Title: Manager, Payroll Department: Corporate Support Services Division: Human Resources Section: Compensation and Benefits Date: Version No.: Reports to: Chief Manager, Compensation and Benefits, and HR Administration Direct Reports: 1. Officer, Payroll Responsible for: Manage the Authority s payroll, payroll reports and related documents, ensuring payroll accuracy and compliance with applicable regulations. Tasks and Outputs: Manage payroll workload to meet operational requirements Ensure payroll is processed in an accurate, compliant and timely manner Direct the preparation of payroll related documents Oversee compliance with statutory reporting and filing requirements Compile data from payroll sources Prepare relevant weekly, monthly, quarterly and year-end reports Monitor the accurate processing of the payroll in relation to staff appointments, transfers, promotions and terminations Prepare and review payroll account reconciliations Maintain accurate account balances Review and improve payroll policies and procedures Oversee the maintenance of current employee data systems Ensure all payroll information and records are maintained in accordance with statutory requirements Support all internal and external audits related to payroll Process payroll checks for executive staff Interpret new legislation impacting payroll Manage and resolve issues relating to payroll production Maintain employee confidence and protects payroll operations by keeping information confidential. Completes operational requirements by scheduling and assigning employees; following up on work results. Skills Required Minimum qualifications - Degree in human resource management and technical/professional qualifications - Higher Diploma in HRM Minimum years of experience - -5 years in relevant specialization - Experience in designing salary & benefit structures - Experience in Payroll Management - Competencies required for this Role: Sound leadership and management abilities Excellent planning and organizational skills Page 9

10 Ability to build cohesive teams and to achieve goals through teamwork Strong analytical skills Excellent networking and negotiation skills Strong interpersonal and communication skills Results oriented and ability to work under pressure Computer proficiency in the standard packages (word processing, and internet use). Page 10

11 3. KENYA SCHOOL OF REVENUE ADMINISTRATION (KESRA) (i) Chief Manager - Business Development & Marketing Grade KRA 7 REPORTS TO: Head, KESRA SUPERVISES: Manager - Strategic Planning Manager - Research and Consultancy Manager - Marketing and Communication JOB SUMMARY The primary role of the Business Development Manager is to prospect for new clients by networking, advertising or other means of generating interest from potential clients as well as improve the relationship to grow and retain existing accounts by presenting new solutions and services to clients KEY RESPONSIBILITIES General management Participate generally as a member of KESRA S management team, assisting in development of the school s strategic agenda, annual operating plans and budgets. Develop an annual marketing plan to meet agreed KESRA S objectives. Deliver all marketing activity, materials, and online presence with agreed budget. General administration management including evaluation of potential bids New business development Prospect for potential new clients and turn this into increased business. Call as appropriate within our market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging your network. Identify potential clients, and the decision makers within the client organization. Research and build relationships with new clients. Set up meetings between client decision makers and KESRA leadership team Participate in pricing the solution/service Client retention Present new products and services and enhance existing relationships. Work with technical staff and other internal colleagues to meet customer needs. Arrange and participate in internal and external client debriefs. Business development planning Attend professional and stakeholders functions, such as association events and conferences, and provide feedback and information on market and creative trends. Present to and consult with KESRA leadership on business trends with a view to developing new services, products and dissemination channels. Identify opportunities for campaigns, services, and dissemination channels that will lead to an increase in sales. Using knowledge of the market and competitors, identify and develop KESRA s unique selling propositions and differentiators. Management and research Submit progress reports and ensure data is accurate. Ensure that data is accurately entered and managed within the KESRA s Client Page 11

12 Relationship Management System. Forecast sales targets and ensure they are met by the team. Track and record activity on accounts and help to generate sales to meet targets. Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner. Ensure all team members represent KESRA in the best light. Present business development training and mentoring to business developers and other internal staff. Research and develop a thorough understanding of the company s people and capabilities. Understand KESRA goal and purpose to enhance KESRA s performance. Manage all aspects of KESRA marketing materials production, event participation and online presence. ACADEMIC AND PROFESSIONAL QUALIFICATIONS/EXPERIENCE A degree in Marketing or Social studies in a relevant field A Masters degree in a relevant field will be an added advantage. A diploma in relevant field Membership with a relevant professional body Exemplary work performance 8 years relevant experience with Six (6) years proven experience in market research, business development planning. CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE Strong business and external environment awareness Strong negotiation, influencing and persuasive skills Innovation and Creativity skills Teamwork and Collaboration skills Strategic leadership skills Organisation and Administrative skills Human Relations skills Page 12

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