CONTACT CENTRE ASSISTANTS

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "CONTACT CENTRE ASSISTANTS"

Transcription

1 CONTACT CENTRE ASSISTANTS Grade: 1 Salary: 13, , 259 per annum pro rata Hours: 1 x 10hours - working 2 days out of 7 1 x 15hours working 3 days out of 7 Status: Fixed term Contract until 31 March 2014 Closing Date: Wednesday 17 April 2013 s will be held: week commencing 22 April 2013

2 job description and person specification Job Title: Contact Centre Assistant Name: Reports To: Department/Location: Contact Centre Duty Supervisor Contact Centre/ South Yorkshire Date: February 2013 Job Purpose: To deliver excellent customer service within the Contact Centre Team. Providing customers with a comprehensive information service and assistance with all customer enquiries. Organisational Chart: Contact Centre Manager Contact Centre Duty Supervisor (x3) Customer Liaison Team Supervisor Contact Centre Assistants Customer Liaison Assistants (x3)

3 Dimensions: Working within the Contact Centre, in a team of 30 staff (approximately). To provide an accurate, efficient, high quality information service for all customers of the Contact Centre throughout operational hours. Provide excellent customer service via telephone and other media formats. To operate electronic information enquiry systems in an efficient manner to produce a journey plan to meet customer requirements To answer all enquiries in a polite, courteous, accurate and efficient manner to ensure customer satisfaction General Responsibilities: SYPTE s aim is to provide the best Public Transport system possible. The objective is the pursuit of excellence in meeting the needs of all potential passengers. SYPTE is fully committed to the active promotion of equal opportunities in its capacity as an employer. It is the individual responsibility of every member of staff to seek to ensure the practical application of this policy. Under the Health and Safety at Work Act, all employees are required both to take care of their own health and safety and that of other employees and to co-operate with their employers in complying with their statutory duties. SYPTE and its Managers are fully committed to the training and development of staff. Responsibilities/Key Accountabilities: 1. Provide an accurate, efficient and high quality information service, answering enquiries in a polite and efficient manner in order to help achieve customer satisfaction. 2. Search all relevant and available information in both paper and electronic databases to answer customer enquiries efficiently and accurately. 3. Provide detailed and accurate journey plans and other information to help achieve customer satisfaction. 4. Record customer details, comments and requests in all relevant operational databases

4 to achieve comprehensive customer profiles. 5. Assist the Contact Centre Duty Supervisors and Contact Centre Manager to ensure that equipment and premises are secure in accordance with recognised procedures. 6. Use product knowledge to promote SYPTE products, services and facilities to encourage the use of public transport. 7. Undertake any other duties as required when directed by the Contact Centre Manager and supervisors. Planning and Organisation: Contribute to team working within the Frontline Services team and liaise with others to continuously improve cross-functional efficiency. In conjunction with the Contact Centre Manager and the Contact Centre Supervisors assist in the training of new team members as required. Decision Making and Use of Judgement: Use skills and knowledge to determine the most suitable journey plans and relevant information required to meet the needs of our customers. Essential Internal and External Relationships: Collaborative working with other members of staff both inside and outside the Frontline Services Team Liaise with the general public. Liaise with the appropriate personnel of public transport and other operating companies.

5 Knowledge, Skills, Behaviours and Experience Required: Knowledge: GSCE English & Maths (A to C) or equivalent Essential Geographical knowledge of South Yorkshire and knowledge of the passenger transport network Desirable Ability to interpret timetables Essential Ability to interpret maps - Desirable Skills: All requirements are essential unless stated Computer literacy skills Performs basic tasks in the operating system environment Analytical and numeric skills Collects and manipulates data Administration skills Users core systems Ability to use, manage and retrieve information via Microsoft Outlook (or equivalent) Excellent verbal communication skills with the ability to communicate clearly Ability to demonstrate a calm manner and ability to handle difficult situations Demonstrate tact and diplomacy when dealing with customers Ability to handle all customer enquiries in a confidential manner Behavioural Competencies: All requirements are essential unless stated and will be assessed at interview Living our Values: Customer & Stakeholder Driven Responds positively to customer/stakeholder requests Team Working Cooperates; a good team player Integrity & Respect Behaves consistently within own stated values and beliefs Achieving & Challenging Committed to doing a good job

6 Delivering With & Through Others: Flexible & Adaptable Accepts need for flexibility and adaptability Experience: Previous experience within a contact centre environment - Desirable Post Holder: Line Manager: Agreed by: Date: Agreed by: Date: ACCEPTED AND REGISTERED IN HUMAN RESOURCES: Agreed by: Date:

7 SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE EMPLOYEE SPECIFICATION POST TITLE: Contact Centre Assistant DEPARTMENT: Customer Experience Knowledge: Essential Desirable How Identified GSCE English & Maths (A to C) or equivalent Application form Ability to interpret timetables / Task Geographical knowledge of South Yorkshire and knowledge of the passenger transport network Ability to interpret maps / Task Experience: Previous experience within a contact centre environment Application form / Skills: Computer literacy skills Performs basic tasks in the operating system environment Analytical and numeric skills

8 Essential Desirable How Identified Collects and manipulates data Administration skills Users core systems Ability to use, manage and retrieve information via Microsoft Outlook (or equivalent) Excellent verbal communication skills with the ability to communicate clearly Ability to demonstrate a calm manner and ability to handle difficult situations Demonstrate tact and diplomacy when dealing with customers Ability to handle all customer enquiries in a confidential manner Application form / Application form / / Task *Knowledge/Skills/Experience are aligned to the organisations Competency Framework

9

PROJECT MANAGER. Grade: Salary:

PROJECT MANAGER. Grade: Salary: PROJECT MANAGER Grade: Salary: Career Grade F/G* *see career grade structure 24,427 to 33,771 per annum Status: 12 months fixed term contract with potential for a further 12 months extension subject to

More information

Web and Social Media Marketing Officer - LSTF

Web and Social Media Marketing Officer - LSTF Web and Social Media Marketing Officer - LSTF Grade: 7 Salary: 24,427 to 29,719 Status: Fixed Term Contract until 31 March 2015 Hours: 37 hours per week CLOSING DATE: 12noon Tuesday 21 May 2013 INTERVIEWS

More information

ASSISTANT MARKET RESEARCH OFFICER

ASSISTANT MARKET RESEARCH OFFICER ASSISTANT MARKET RESEARCH OFFICER Grade: E (Salary Point 20 to 26) Salary: Status: Hours: 20,076 to 25406, per annum pro rata Permanent 14.48 hours per week (2 days Thursday/ Friday) CLOSING DATE: Friday

More information

SENIOR MARKETING OFFICER (BBAF) (BETTER BUSES AREA FUND)

SENIOR MARKETING OFFICER (BBAF) (BETTER BUSES AREA FUND) SENIOR MARKETING OFFICER (BBAF) (BETTER BUSES AREA FUND) Grade: G (spinal points 29 to 34) Salary: 28,579 to 33,771 Status: Hours: 1 Year Fixed Term 37 hours CLOSING DATE: 12.00noon Thursday 31 May 2012

More information

WEB DEVELOPER. Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406. Status: Fixed Term Contract 31 March 2014. Hours:

WEB DEVELOPER. Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406. Status: Fixed Term Contract 31 March 2014. Hours: WEB DEVELOPER Grade: E (spinal points 20 to 26) Salary: 20,076 to 25,406 Status: Fixed Term Contract 31 March 2014 Hours: 37 hours per week CLOSING DATE: 10 November 2011 SELECTION EVENT DATE: Wednesday

More information

COLLEGIATE ACADEMY TRUST DATA MANAGER

COLLEGIATE ACADEMY TRUST DATA MANAGER COLLEGIATE ACADEMY TRUST DATA MANAGER Salary: P3-7 30,480-36,937 Hours: 37 Hours per week throughout the year The post holder will lead the Collegiate Academy Trust s data management procedures and processes,

More information

To provide an efficient and effective HR and Payroll service to support the work of the HR department.

To provide an efficient and effective HR and Payroll service to support the work of the HR department. Job Title HR Officer, Part-time Maternity Cover 28 Hours per week Closing Date Wednesday 23 rd March 2016 Salary 24,069 per annum pro rata Post Holder Accountable To Debbie Kerr Responsible For Department

More information

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors

JOB DESCRIPTION. 5. ORGANISATION CHART: Reports to the Institute of Medicine Administrator. Institute of Medicine Directors JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant 2. HRMS REFERENCE NUMBER: HR14132 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: Institute of Medicine (IoM) 5. ORGANISATION CHART: Reports to the Institute

More information

WILTSHIRE COLLEGE JOB DESCRIPTION. Curriculum Administrator fixed term for 1 year. BSS Grade 3-16,528 per annum pro rata

WILTSHIRE COLLEGE JOB DESCRIPTION. Curriculum Administrator fixed term for 1 year. BSS Grade 3-16,528 per annum pro rata WILTSHIRE COLLEGE JOB DESCRIPTION Job Title: Salary: Location: Responsible to: Curriculum Administrator fixed term for 1 year. BSS Grade 3-16,528 per annum pro rata Lackham Director of Campus and Curriculum

More information

BIRMINGHAM CITY UNIVERSITY. Marketing and Communications JOB DESCRIPTION

BIRMINGHAM CITY UNIVERSITY. Marketing and Communications JOB DESCRIPTION BIRMINGHAM CITY UNIVERSITY Marketing and Communications JOB DESCRIPTION Job Title: Schools and Colleges Liaison Event Assistant Contract: 12 Months Fixed Term Contract Reference: 092014-04 Salary: 21,460-24,068

More information

Administrative Assistant to the Director of Corporate Marketing Services. No direct line management responsibility

Administrative Assistant to the Director of Corporate Marketing Services. No direct line management responsibility Job Description Job Title: Administrative Assistant to the Director of Corporate Marketing Services Grade: 3 Job Family: Work Base: Hours of Work: Responsible to: Responsible for: Relationships and Contacts:

More information

Provide support and cover for other Lead Administrators, as well as support and cover for other members of the team.

Provide support and cover for other Lead Administrators, as well as support and cover for other members of the team. Job title: Lead Administrator Band: 3 Group: Work location: Responsible to: Resources Gloucester Business Support Manager Job purpose The Lead Administrator will be a member of the Business Support Team

More information

JOB DESCRIPTION. To provide administrative support for all assessment related processes for which Registry are responsible.

JOB DESCRIPTION. To provide administrative support for all assessment related processes for which Registry are responsible. JOB DESCRIPTION 1. JOB TITLE: Administrative Officer (Assessment) 2: HRMS REFERENCE NUMBER: HRMS/13090 3. ROLE CODE: AORS 4. DEPARTMENT: Registry Services 5. ORGANISATION CHART: Reporting to the Senior

More information

Job Description Job Title: Customer Services Team Prepared by: Mike Brean

Job Description Job Title: Customer Services Team Prepared by: Mike Brean Job Description Job Title: Team Prepared by: Mike Brean Leader Business Unit: Date: 27 March 2009 Purpose of the job: Responsible for the day to day management of a team of customer service officers within

More information

APPLICATION PACK PROJECT MANAGER HR SOFTWARE

APPLICATION PACK PROJECT MANAGER HR SOFTWARE APPLICATION PACK PROJECT MANAGER HR SOFTWARE The Donkey Sanctuary Sidmouth Devon EX10 0NU England 00 44 (0) 1395 578222 Application Information The Donkey Sanctuary is a UK based charity working worldwide

More information

JOB DESCRIPTION. 1. JOB TITLE: Informatics Centre Software Developer (Customer Service)

JOB DESCRIPTION. 1. JOB TITLE: Informatics Centre Software Developer (Customer Service) JOB DESCRIPTION 1. JOB TITLE: Informatics Centre Software Developer (Customer Service) 2. ROLE CODE: SDCSIS 3. DEPARTMENT: Informatics Centre - part of the Department of Computer Science and Information

More information

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office

JOB DESCRIPTION. 1. JOB TITLE: Assistant Procurement Officer. 4. DEPARTMENT: Chief Financial Officer/Bursar s Office JOB DESCRIPTION 1. JOB TITLE: Assistant Procurement Officer 2. REFERENCE NUMBER: HR13297a 3. ROLE CODE: APOBO 4. DEPARTMENT: Chief Financial Officer/Bursar s Office 5. ORGANISATION CHART: Chief Financial

More information

JOB DESCRIPTION. 1. JOB TITLE: Receptionist/Clerical Assistant. 4. DEPARTMENT: Chester Business School

JOB DESCRIPTION. 1. JOB TITLE: Receptionist/Clerical Assistant. 4. DEPARTMENT: Chester Business School JOB DESCRIPTION 1. JOB TITLE: Receptionist/Clerical Assistant 2: HRMS REFERENCE NUMBER: HR14017 3. ROLE CODE: FINCA 4. DEPARTMENT: Chester Business School 5. ORGANISATION CHART: Head of Department Receptionist/

More information

Job Description. Membership Officer N/A

Job Description. Membership Officer N/A Job Description Post Location Responsible to Responsible for: Membership Officer London Business Director N/A Salary: Hours: Negotiable based on Experience Full time 35 hours per week over 5 days Main

More information

Job Title: Clinical Coordinator and Data Management Administrator. Job Holder: New Position, 2014 PART 1: JOB PROFILE. 1. Main Purpose of Job

Job Title: Clinical Coordinator and Data Management Administrator. Job Holder: New Position, 2014 PART 1: JOB PROFILE. 1. Main Purpose of Job Page1 Job Title: Clinical Coordinator and Data Management Administrator Job Holder: New Position, 2014 PART 1: JOB PROFILE 1. Main Purpose of Job This post is responsible for providing administration management

More information

JOB DESCRIPTION. Director of Corporate Communications. Communications Officer. Editorial Assistant (Alumni and Public Relations) - 0.

JOB DESCRIPTION. Director of Corporate Communications. Communications Officer. Editorial Assistant (Alumni and Public Relations) - 0. JOB DESCRIPTION 1. JOB TITLE: Alumni and Development Manager 2. HRMS REFERENCE NUMBER: HRMS/10189 3. ROLE CODE: 4. DEPARTMENT: Corporate Communications 5. ORGANISATION CHART: Director of Corporate Communications

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

ABOUT LOUGHBOROUGH UNIVERSITY CORPORATE SERVICES. ENVIRONMENTAL MANAGEMENT ASSISTANT (One year Graduate Internship / Placement Post)

ABOUT LOUGHBOROUGH UNIVERSITY CORPORATE SERVICES. ENVIRONMENTAL MANAGEMENT ASSISTANT (One year Graduate Internship / Placement Post) ABOUT LOUGHBOROUGH UNIVERSITY CORPORATE SERVICES ENVIRONMENTAL MANAGEMENT ASSISTANT (One year Graduate Internship / Placement Post) JOB REF: REQ15136 March 2015 JOB DESCRIPTION. JOB TITLE: Environmental

More information

Finance Business Partner Job Profile

Finance Business Partner Job Profile Finance Business Partner Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health professions, set up to protect the public. To do this, we keep

More information

JOB DESCRIPTION. 4. DEPARTMENT: Human Resource Management and Payroll Services

JOB DESCRIPTION. 4. DEPARTMENT: Human Resource Management and Payroll Services JOB DESCRIPTION 1. JOB TITLE: HR & Payroll Assistant 2: HRMS REFERENCE NUMBER: HR14036 3. ROLE CODE: FINCA 4. DEPARTMENT: Human Resource Management and Payroll Services 5. ORGANISATION CHART: Director

More information

Advocacy Assistant NHS Complaints Advocacy Service

Advocacy Assistant NHS Complaints Advocacy Service Advocacy Assistant NHS Complaints Advocacy Service JOB DESCRIPTION Post: Hours: Location: Accountable to: Pay: Advocacy Assistant 22 hours per week York Office or Home Based, although the role will require

More information

ABOUT LOUGHBOROUGH UNIVERSITY DEPARTMENT OF HUMAN RESOURCES ASSISTANT DIRECTOR (HUMAN RESOURCES) REQ15652 SEPTEMBER 2015

ABOUT LOUGHBOROUGH UNIVERSITY DEPARTMENT OF HUMAN RESOURCES ASSISTANT DIRECTOR (HUMAN RESOURCES) REQ15652 SEPTEMBER 2015 ABOUT LOUGHBOROUGH UNIVERSITY DEPARTMENT OF HUMAN RESOURCES ASSISTANT DIRECTOR (HUMAN RESOURCES) REQ15652 SEPTEMBER 2015 As part of the University s ongoing commitment to redeployment, please note that

More information

ORGANISATIONAL DEVELOPMENT OFFICER

ORGANISATIONAL DEVELOPMENT OFFICER ORGANISATIONAL DEVELOPMENT OFFICER POSITION DESCRIPTION Organisational Development Officer PD v0.1 Page 1 1. POSITION OBJECTIVES To assist the Coordinator Organisational Development and the Organisational

More information

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA

Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Tel 01278 783220 Fax 01278 795486 www.highbridgemc.co.uk Job Description JOB TITLE: HOURS: REPORTS TO: ACCOUNTABLE TO: Deputy Practice

More information

Operations. Transport Officer OP199. Operations Manager. Administration Officer

Operations. Transport Officer OP199. Operations Manager. Administration Officer Job Description Service Job Title Post No Salary Grade Operations Transport Officer OP199 E Hours 37 Responsible to Responsible for Operations Manager Administration Officer Purpose of Post: To support

More information

SKENE MEDICAL GROUP JOB DESCRIPTION. Accountable to: Practice Manager (Your employers are the partners incorporating Skene Medical Group)

SKENE MEDICAL GROUP JOB DESCRIPTION. Accountable to: Practice Manager (Your employers are the partners incorporating Skene Medical Group) JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Department: Practice Nurse Practice Nursing Team Responsible to: Nurse Practitioner / Senior Nurse Accountable to: Practice Manager (Your employers are

More information

Payroll Coordination Officer, Assistant Payroll Officer and all staff and Councillors

Payroll Coordination Officer, Assistant Payroll Officer and all staff and Councillors POSITION: Payroll Officer (Part Time) Award: Victorian Local Authorities Award 2001 Award Classification: Band 5 Division: CEO s Office Department: Finance Date Reviewed: September 2015 Approved By: Manager

More information

JOB DESCRIPTION. Reporting directly to the Facilities Project and Admin Manager.

JOB DESCRIPTION. Reporting directly to the Facilities Project and Admin Manager. JOB DESCRIPTION 1. JOB TITLE: Administrative Assistant (Health & Safety) 2: HRMS REFERENCE NUMBER: HRMS/13106 3. ROLE CODE: FINADMIN01 4. DEPARTMENT: Facilities Management 5. ORGANISATION CHART: Reporting

More information

JOB DESCRIPTION. 1. JOB TITLE: RECEPTIONIST/CLERICAL ASSISTANT (Part Time)

JOB DESCRIPTION. 1. JOB TITLE: RECEPTIONIST/CLERICAL ASSISTANT (Part Time) JOB DESCRIPTION 1. JOB TITLE: RECEPTIONIST/CLERICAL ASSISTANT (Part Time) 2. ROLE CODE: FINCA 3. DEPARTMENT: CHESTER BUSINESS SCHOOL 4. ADMINISTRATIVE STRUCTURE: Chester Business School Departmental Administrator

More information

Thornhill School Business & Enterprise College

Thornhill School Business & Enterprise College SUNDERLAND CITY COUNCIL CHILDREN S SERVICES Thornhill School Business and Enterprise College Executive Headteacher: Mr. J.K. Hallworth Thornholme Road Sunderland SR2 7NA Telephone: 0191 5537735 Fax: 0191

More information

APPLICATION PACK ASSISTANT FINANCIAL ACCOUNTANT

APPLICATION PACK ASSISTANT FINANCIAL ACCOUNTANT APPLICATION PACK ASSISTANT FINANCIAL ACCOUNTANT The Donkey Sanctuary Sidmouth Devon EX10 0NU England 00 44 (0) 1395 578222 Application Information The Donkey Sanctuary is a UK based charity working worldwide

More information

Golden Jubilee National Hospital NHS National Waiting Times Centre

Golden Jubilee National Hospital NHS National Waiting Times Centre Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800

More information

Human Resources Officer

Human Resources Officer Human Resources Officer About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do this, we

More information

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean Post number: N230 Closing date: 22:00, Sunday 13 September 2015 Short listing date: Monday 14 September 2015 Interview date: Wednesday 30 September 2015 We are committed to ensuring all individuals are

More information

School Finance Manager and Principal Finance Officer for CST

School Finance Manager and Principal Finance Officer for CST School Finance Manager and Principal Finance Officer for CST 1. POSITION IDENTIFICATION Title School Finance Manager and Principal Finance Officer for CST Functional Area Cippenham Primary School (CPS)

More information

Into Work Job Description

Into Work Job Description General: Job Title: Responsible to: Client Services Manager Location: City of Edinburgh Council or NHS Western General Hospital Hours of Work: Full time (35 ¾ hours per week) Salary: 23,778 per annum Type

More information

Specialist Pharmacist Clinical Pharmacy Quality

Specialist Pharmacist Clinical Pharmacy Quality POSITION DESCRIPTION Specialist Pharmacist Clinical Pharmacy Quality Date Produced/Reviewed: March 2014 Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's

More information

POSITION DESCRIPTION. Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services

POSITION DESCRIPTION. Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services POSITION DESCRIPTION Personal Assistant Service Manager/ Clinical Head Integrated Care Adult Mental Health Services Date Produced/Reviewed: August 2014 Position Holder's Name:... Position Holder's Signature:...

More information

JOB DESCRIPTION. 1. JOB TITLE: Information Security Officer. 4. DEPARTMENT: Learning and Information Services (LIS)

JOB DESCRIPTION. 1. JOB TITLE: Information Security Officer. 4. DEPARTMENT: Learning and Information Services (LIS) JOB DESCRIPTION 1. JOB TITLE: Information Security Officer 2. HRMS REFERENCE NUMBER: HRMS/13152 3. ROLE CODE: FINCIO 4. DEPARTMENT: Learning and Information Services (LIS) 5. ORGANISATION CHART: The post

More information

JOB DESCRIPTION. 1. JOB TITLE: Management Information & Payroll Systems Officer

JOB DESCRIPTION. 1. JOB TITLE: Management Information & Payroll Systems Officer JOB DESCRIPTION 1. JOB TITLE: Management Information & Payroll Systems Officer 2. HRMS REFERENCE NUMBER: HR14298a 3. ROLE CODE: HRMISO 4. DEPARTMENT: HRM & Payroll Services (HRM&PS) 5. ORGANISATION CHART:

More information

AHDB JOB DESCRIPTION

AHDB JOB DESCRIPTION AHDB JOB DESCRIPTION Job Title Department Location Line Manager (Job Title) Strategic Research/Knowledge Exchange Team Leader HDC Stoneleigh Head of R&D BACKGROUND The Agriculture and Horticulture Development

More information

Please apply via our College website careers page: https://www.centralnottingham.ac.uk/explore-central/careers-at-central/current-vacancies.

Please apply via our College website careers page: https://www.centralnottingham.ac.uk/explore-central/careers-at-central/current-vacancies. Post: Safeguarding Co-ordinator Post no: 2114 Salary: 8,871-9,894 per annum Responsible to: Behaviour Support Manager and Lead for Safeguarding Working hours: 18.5 hrs per week Location: Beeston A vacancy

More information

JOB DESCRIPTION. 1. Purpose of the job

JOB DESCRIPTION. 1. Purpose of the job A JOB DESCRIPTION Job Title: Social Media Officer Division: Marketing and Campaigns Department: Digital Media, Communications Location: Southern Support Centre, Southwater Reports to: Digital Marketing

More information

JOB DESCRIPTION. To ultimately liaise with departmental editors across the institution regarding development of their areas of the corporate site.

JOB DESCRIPTION. To ultimately liaise with departmental editors across the institution regarding development of their areas of the corporate site. 1. JOB TITLE: Web Designer JOB DESCRIPTION 2. HRMS REFERENCE NUMBER: HRMS/10177c 3. ROLE CODE: WDESMRA 4. DEPARTMENT: Marketing Recruitment and Admissions 5. JOB PURPOSE: To support and develop the University

More information

JOB DESCRIPTION. Finance, Performance and Risk Manager

JOB DESCRIPTION. Finance, Performance and Risk Manager JOB DESCRIPTION POST TITLE: DIVISION: Management Accountant - Capital Finance and Performance SALARY GRADE: 22,372-24,555 Level 6 RESPONSIBLE FOR: RESPONSIBLE TO: Finance, Performance and Risk Manager

More information

RECRUITMENT KIT: Finance Officer Accounts Receivable

RECRUITMENT KIT: Finance Officer Accounts Receivable RECRUITMENT KIT: Finance Officer Accounts Receivable Closing Date for Applications: Status: Location: The closing time and date for applications for this position is: 4pm, Friday 18 December 2015 Fixed

More information

Locking Stumps Community Primary School. School Business Manager Job Description

Locking Stumps Community Primary School. School Business Manager Job Description Locking Stumps Community Primary School School Business Manager Job Description JOB DESCRIPTION Job Title: School Business and Development Manager Terms and Conditions Term Time Only Annual leave Holidays

More information

Agreed Job Description and Person Specification

Agreed Job Description and Person Specification Job Title: Line Manager: Professionally accountable to: Job Purpose Agreed Job Description and Person Specification Human Resources Administrator Head of Human Resources Head of Human Resources To support

More information

JOB DESCRIPTION. Finance Officer. (Purchase Ledger) Finance Assistant. (Purchase Ledger)

JOB DESCRIPTION. Finance Officer. (Purchase Ledger) Finance Assistant. (Purchase Ledger) JOB DESCRIPTION 1. JOB TITLE: Finance Assistant (Purchase Ledger). 2. HRMS REFERENCE NUMBER: HRMS/13141 3. ROLE CODE: FAF 4. DEPARTMENT: Finance 5. ORGANISATION CHART: The post reports to the Cost Accountant

More information

THE UNIVERSITY OF MANCHESTER PARTICULARS OF APPOINTMENT

THE UNIVERSITY OF MANCHESTER PARTICULARS OF APPOINTMENT THE UNIVERSITY OF MANCHESTER PARTICULARS OF APPOINTMENT FACULTY OF MEDICAL & HUMAN SCIENCES MANCHESTER PHARMACY SCHOOL CENTRE FOR PHARMACY POSTGRADUATE EDUCATION Lead Pharmacy Technician, Learning Development

More information

Organisational Development Manager. Associate Director, Education and Development JOB SUMMARY

Organisational Development Manager. Associate Director, Education and Development JOB SUMMARY JOB TITLE: BAND: BASE: RESPONSIBLE TO: ACCOUNTABLE TO: Organisational Development Manager TBA XX Associate Director, Education and Development Associate Director, Education and Development JOB SUMMARY

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

Job Description. Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5 pw

Job Description. Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5 pw Job Description Job Title Administration Job Evaluation ref # TBC Team Leader Single Point of Access / Coordination Centre Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5

More information

JOB DESCRIPTION. 1. JOB TITLE: Senior Project Officer: CRM Business Relationship Management. 4. DEPARTMENT: Learning and Information Services (LIS)

JOB DESCRIPTION. 1. JOB TITLE: Senior Project Officer: CRM Business Relationship Management. 4. DEPARTMENT: Learning and Information Services (LIS) JOB DESCRIPTION 1. JOB TITLE: Senior Project Officer: CRM Business Relationship Management 2. HRMS REFERENCE NUMBER: HRMS/12234 3. ROLE CODE: SPOLIS 4. DEPARTMENT: Learning and Information Services (LIS)

More information

Job Description. Senior Support Worker

Job Description. Senior Support Worker Job Description Senior Support Worker Introduction Autism Initiatives is committed to working in partnership with service users, their families, commissioners and others to provide a specialist, autism

More information

Golden Jubilee National Hospital NHS National Waiting Times Centre

Golden Jubilee National Hospital NHS National Waiting Times Centre Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800

More information

Role Profile E1820 A1091

Role Profile E1820 A1091 Role Profile Job Title Business Analyst Job No. (Office Use) E1820 A1091 Band/Band Range- (for career grades) Grade H Directorate Services for Children and Young People Department Commissioning Policy

More information

APPLICATION PACK SENIOR CRM DEVELOPMENT AND SUPPORT TECHNICIAN

APPLICATION PACK SENIOR CRM DEVELOPMENT AND SUPPORT TECHNICIAN APPLICATION PACK SENIOR CRM DEVELOPMENT AND SUPPORT TECHNICIAN The Donkey Sanctuary Sidmouth Devon EX10 0NU England 00 44 (0) 1395 578222 Application Information The Donkey Sanctuary is a UK based charity

More information

INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION

INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION INFORMATION SERVICES DEPARTMENT REGISTER ADMINISTRATOR JOB DESCRIPTION REPORTING RELATIONSHIPS Responsible to: Learner Information Team Manager JOB PURPOSE You will be responsible for ensuring that the

More information

JOB DESCRIPTION. 1. JOB TITLE: HR & Payroll Systems Officer 2. HRMS REFERENCE NUMBER: HRMS/12290 3. ROLE CODE: HRMISO

JOB DESCRIPTION. 1. JOB TITLE: HR & Payroll Systems Officer 2. HRMS REFERENCE NUMBER: HRMS/12290 3. ROLE CODE: HRMISO JOB DESCRIPTION 1. JOB TITLE: HR & Payroll Systems Officer 2. HRMS REFERENCE NUMBER: HRMS/12290 3. ROLE CODE: HRMISO 4. DEPARTMENT: HRM & Payroll Services (HRM&PS) 5. ORGANISATION CHART: See attached appendix

More information

JOB DESCRIPTION. My Place, 62 Bethel Street, Norwich. Responsible for: - Job Purpose:

JOB DESCRIPTION. My Place, 62 Bethel Street, Norwich. Responsible for: - Job Purpose: JOB DESCRIPTION Job Title: Support Worker Location: My Place, 62 Bethel Street, Norwich Responsible to: Housing Manager Responsible for: - Job Purpose: To provide a safe, supportive and secure environment

More information

Payroll Officer Position Number 30025 Salary $49,753.60 - $58,298.24 per annum pro rata plus up to 15% Superannuation 54 hours per fortnight

Payroll Officer Position Number 30025 Salary $49,753.60 - $58,298.24 per annum pro rata plus up to 15% Superannuation 54 hours per fortnight Payroll Officer Position Number 30025 Salary $49,753.60 - $58,298.24 per annum pro rata plus up to 15% Superannuation 54 hours per fortnight If you are an energetic and customer focused person with a happy

More information

37 hours per week, 40 weeks per year [38 weeks term-time plus 10 days including 5 days in August over the Examination Results Period

37 hours per week, 40 weeks per year [38 weeks term-time plus 10 days including 5 days in August over the Examination Results Period Heston Community School Post Title Executive PA to the Headteacher Job Description Post No EPAHT.SO1/13 Hours 37 hours per week, 40 weeks per year [38 weeks term-time plus 10 days including 5 days in August

More information

Web Analyst / Developer. Assistant Director - Architecture & Development

Web Analyst / Developer. Assistant Director - Architecture & Development Communication and Information Technology Services Job Description Job Title: Senior Web Analyst / Developer Grade: 6 Job Family: Work Base: Hours of Work: Responsible to: Responsible for: Relationships

More information

ROYAL UNITED HOSPITAL BATH NHS TRUST JOB DESCRIPTION. Ward / Department Sister / Charge Nurse

ROYAL UNITED HOSPITAL BATH NHS TRUST JOB DESCRIPTION. Ward / Department Sister / Charge Nurse ROYAL UNITED HOSPITAL BATH NHS TRUST JOB DESCRIPTION JOB TITLE: Health Care Assistant GRADE: Band 2 DEPARTMENT: RESPONSIBLE TO: Ward / Unit Ward / Department Sister / Charge Nurse JOB SUMMARY: The health

More information

Position Description

Position Description Position Description Title Position Classification: Salary Range: Status: Document Management Officer Local Government (State) Award: Band 2 Level 1 Grade 10 to Grade 16 Full Time Position reviewed on:

More information

Crime Bureau Investigator Role Profile

Crime Bureau Investigator Role Profile Crime Bureau Investigator Role Profile Grade: Scale 3-5 Role Code: W 01 02 Reports to: Crime Bureau Team Leader Location: Communications Division Responsible for: No subordinate staff Special requirements

More information

Job Description. Team Supervisor

Job Description. Team Supervisor Job Description Title: Call Handler Band: Band 3 Location: Various Reports to: Team Supervisor Job Purpose The post holder will be responsible for the assessment of presenting clinical symptoms, using

More information

2: HRMS REFERENCE NUMBER:

2: HRMS REFERENCE NUMBER: JOB DESCRIPTION 1. JOB TITLE: Helpdesk Supervisor 2: HRMS REFERENCE NUMBER: HRMS/HRMS13310 3. ROLE CODE: FINDACO 4. DEPARTMENT: Facilities Management 5. ORGANISATION CHART: Post will report to the Head

More information

Head of Communications & Engagement

Head of Communications & Engagement WILTSHIRE POLICE Job Description Post Title: and Digital Channel Manager Post Number: Grade: W10 Responsible to: Head of Corporate Department: Corporate Work Location: Headquarters, Devizes Security Vetting

More information

JOB DESCRIPTION. Payroll Supervisor. Payroll Assistants

JOB DESCRIPTION. Payroll Supervisor. Payroll Assistants JOB DESCRIPTION 1. JOB TITLE: Payroll Supervisor 2. HRMS REFERENCE NUMBER: HRMS/12231 3. ROLE CODE: PAYSUP 4. DEPARTMENT: HRM and Payroll Services 5. ORGANISATION CHART: Payroll Manager Payroll Supervisor

More information

Job Description SF06740

Job Description SF06740 Human Resources Job Description SF06740 Post Title: Senior Administrator (IEA) Grade: Grade 5 Faculty/Department: Institute for Environmental Analytics (IEA), Faculty of Science Reports to: Responsible

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Developing Health and Independence. Pt 22-27, 19,621-22,958 (depending on experience)

Developing Health and Independence. Pt 22-27, 19,621-22,958 (depending on experience) Developing Health and Independence JOB DESCRIPTION Job Title: NJC Point: Hours: Scale Annual Leave: Location: Pension: Accountable to: Responsible for: Criminal Justice Worker Pt 22-27, 19,621-22,958 (depending

More information

JOB DESCRIPTION. Job Title: Conference and Events Executive

JOB DESCRIPTION. Job Title: Conference and Events Executive JOB DESCRIPTION Job Title: Conference and Events Executive Job Holder: Date: Overview of Role Develop and support the Society s democratic and decision-making structure by organising key Society events

More information

JOB DESCRIPTION. Main Purpose of Job Support the Income Services Manager to:

JOB DESCRIPTION. Main Purpose of Job Support the Income Services Manager to: JOB DESCRIPTION Job Title: Responsible To: Main Purpose of Job Support the Income Services Manager to: Court & Income Officer Income Services Manager Deliver a high quality services to customers Maximise

More information

JOB DESCRIPTION. To take design and developmental responsibility for the University s outward-facing web sites in liaison with the Web Manager.

JOB DESCRIPTION. To take design and developmental responsibility for the University s outward-facing web sites in liaison with the Web Manager. 1. JOB TITLE: Front-End Developer JOB DESCRIPTION 2. HRMS REFERENCE NUMBER: HR15008a 3. ROLE CODE: WEBDEVMRA 4. DEPARTMENT: Marketing Recruitment and Admissions 5. ORGANISATION CHART: See Appendix A 6.

More information

Job Description - Regional Fundraising Manager

Job Description - Regional Fundraising Manager Job Description - Regional Fundraising Manager Main Purpose of Job The post-holder will lead on the co-ordination and development of fundraising activity and the delivery of a cost effective fundraising

More information

Administrative Officer Scheduling

Administrative Officer Scheduling Administrative Officer Scheduling (16 hours per week in term time working Wednesday to Friday and 11 hours per week outside of term time working Wednesday and Thursday) Recruitment Pack April 2015 Ref:

More information

JOB DESCRIPTION. Database Support and Import Administrator

JOB DESCRIPTION. Database Support and Import Administrator JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Database Support and Import Administrator Income Generation Fundraising Southwater, HQ Database

More information

ABOUT LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS INTERNATIONAL RELATIONS ASSISTANT INTERN. (Fixed-term for 12 months)

ABOUT LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS INTERNATIONAL RELATIONS ASSISTANT INTERN. (Fixed-term for 12 months) ABOUT LOUGHBOROUGH UNIVERSITY SCHOOL OF BUSINESS AND ECONOMICS INTERNATIONAL RELATIONS ASSISTANT INTERN (Fixed-term for 12 months) REQ15281 April 2015 The vacancy is only open to current Loughborough University

More information

To provide detailed procedural and systems documentation when required.

To provide detailed procedural and systems documentation when required. JOB DESCRIPTION Post Title: Department: Responsible to: Supervisory responsibility: ICT Technician ICT (Bursary) ICT Network Manager None Date of Issue: May 2016 Main Purpose of Job: Managed by the ICT

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

JOB DESCRIPTION. Faculty Apprentice in Business Administration - STEM. Framework - Level 3 Diploma in Business Administration

JOB DESCRIPTION. Faculty Apprentice in Business Administration - STEM. Framework - Level 3 Diploma in Business Administration JOB DESCRIPTION Job Title: Grade: Faculty Apprentice in Business Administration - STEM Apprentice Framework - Level 3 Diploma in Business Administration Responsible to: Hours per week: Faculty Resource

More information

Role Activity Grade 5 PAS Professional Officer

Role Activity Grade 5 PAS Professional Officer Role Activity Grade 5 PAS Generic Post Job Title: Market Insight Officer Title: Reporting to: Head of Market Insight School/ External & Community Relations Department: Job Family: Professional and Administrative

More information

JOB DESCRIPTION. Accommodation and Hospitality Services

JOB DESCRIPTION. Accommodation and Hospitality Services JOB DESCRIPTION Job title: Department: Grade: Responsible to: University Receptionist Security Services Accommodation and Hospitality Services Grade 3 [25 hours per week pro-rata with extra hours anticipated

More information

Finance Officer (Part-Time) S751. Central Services Manager

Finance Officer (Part-Time) S751. Central Services Manager JOB DESCRIPTION Job Title: Salary Grade: Reference Number: School/Department: Base Location: Finance Officer (Part-Time) Grade 4 ( 17,519-20,834) pro rata S751 Environmental Association for Universities

More information

EAST SUSSEX COUNTY COUNCIL. Job Description. Administrative Support Assistant

EAST SUSSEX COUNTY COUNCIL. Job Description. Administrative Support Assistant Job Description DEPARTMENT: LOCATION: JOB TITLE: Schools Countywide Administrative Support Assistant GRADE: East Sussex Single Status 3 (SS4 with 1 or 2 addendum(s) or SS5 if all 3 addendums are a feature

More information

JOB DESCRIPTION. Development. Head of Development. 22,440 pro rata. The Haven Wolverhampton

JOB DESCRIPTION. Development. Head of Development. 22,440 pro rata. The Haven Wolverhampton JOB DESCPTON Job Title: Public elations and Marketing Officer Date: June 2015 Department: Line Manager: Grade/Pay Scale Location: Status: Development Head of Development 22,440 pro rata The Haven Wolverhampton

More information

Assistant Tourism Marketing Officer

Assistant Tourism Marketing Officer Assistant Tourism Marketing Officer Are you an enthusiastic marketer who can multi skill, and have a passion for tourism? Council has a permanent full time vacancy for a motivated and experienced Assistant

More information

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT Chief Officer: Chris Kiernan, Service Director, Education and Skills For authorisation: Governance Services Paul Frost 9.5.13 HR Rena Abraham 15.5.13

More information

Golden Jubilee National Hospital NHS National Waiting Times Centre

Golden Jubilee National Hospital NHS National Waiting Times Centre Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone 0141 951 5000 Fax 0141 951 5500 Recruitment line: 0800

More information

IT Officer (Geographic Information and Enterprise Mobility) POSITION DESCRIPTION

IT Officer (Geographic Information and Enterprise Mobility) POSITION DESCRIPTION IT Officer (Geographic Information and Enterprise Mobility) POSITION DESCRIPTION DEPARTMENT/UNIT Department: Corporate Services _ Unit: Team: Finance Information Systems Position Number: 412102 REMUNERATION

More information

Marketing Manager Full Time, Ongoing - ADELAIDE CBD

Marketing Manager Full Time, Ongoing - ADELAIDE CBD Marketing Manager Full Time, Ongoing - ADELAIDE CBD Eynesbury is a progressive higher education provider which provides academic and English language pathways for both domestic and international students

More information

City College Plymouth Faculty of Health

City College Plymouth Faculty of Health City College Plymouth Faculty of Health Lecturer Job Description Date October 2009 Scope: The post holder will ensure the needs of our students come first and that every learner will be provided with opportunities

More information