Child Protection Consultancy National Training Centre, Leicester

Transcription

1 Job title Team Location Ref: Administrator Child Protection Consultancy National Training Centre, Leicester CPC023

2 Administrator 15,500-17,500 per annum (pro rata) 17.5 hours per week National Training Centre, Beaumont Leys, Leicester Fixed Term until 31 st March The NSPCC has an opportunity for an Administrator within Child Protection Consultancy. It is a part time post at 17.5hrs per week which will provide administrative support to pre-existing teams. You must have relevant office experience, intermediate knowledge of Microsoft Word, excellent working knowledge of Microsoft Outlook, PowerPoint and Excel. You will also need to display a flexible approach to work, have a positive approach to team working and be experienced in organising meetings. Excellent written and verbal communication skills and the ability to work under pressure to strict deadlines are fundamental. Ref: CPC023 Closing Date: Midnight on 24 th July 2011

3 Job Description: Administrator NSPCC CHILD PROTECTION CONSULTANCY FUNCTION JOB DESCRIPTION JOB TITLE: FUNCTION: LOCATION: Administrator Child Protection Consultancy Leicester DATE APPROVED: 1 December 2008, last revised CONTEXT The Child Protection Consultancy division was created as a result of a recent NSPCC strategy review. The division is focused on challenging all organisations that work with or on behalf of children - publicly if necessary - to do everything they can to ensure those children s safety and to offer assistance in fulfilling their responsibilities through training, consultancy, information, partnership and representation Role Context Administrator (Leicester) This post is based at the NSPCC National Training Centre, either supporting Training and Consultancy or supporting the National Safeguarding Unit and Child Protection in Sport Unit. The role provides administrative and routine financial support to the services, focusing particularly on customer service. The role reports to a Support Service Co- Ordinator. Job Purpose To assist in the efficient operation of the function, its projects and services by providing administrative, personal and financial support. To contribute to a consistent and effective administrative and customer service across Child Protection Consultancy. Key Relationships: external Contact with external customers and partners in order to assist with events and enquiries, seeking information, and responding on behalf of the department/manager/service concerned. External contacts may include professionals, external customers from private/commercial sector, public and professional bodies, researchers, policy workers and members of the public. Contact with suppliers to agree, place or chase orders. Key Relationships: internal Responsible to the manager identified in the specific role context. Provides support to managers and staff in Child Protection Consultancy, particularly in designated areas of the function for which the role may be a key contact. CTite/C Johnson Page 1 of 3 last updated 17 February 2009

4 Job Description: Administrator Provides cover for, supports and works closely with the other Administrators and members of the support team. Main Responsibilities 1. To input data into information management systems accurately and to provide and prepare information as and when requested. 2. To carry out routine financial processing to include ordering, invoicing and petty cash, following NSPCC financial policies and procedures. 3. To assist in the administration of internal and external events, development schemes and designated projects. 4. To assist in organising internal & external meetings, preparing agendas, taking minutes, distributing papers and following-up action points. Maintaining diaries, room bookings, booking travel and accommodation. 5. To provide a professional first point of contact for telephone, and face-to-face enquiries, answering and filtering calls for the function, and covering reception as required. 6. To prepare, format and amend documents, spreadsheets and presentations including copy and audio typing. 7. To follow records management procedures, ensuring that sensitive and personal information is kept secure and confidential at all times. 8. To carry out routine administrative tasks, which may include: maintaining adequate levels of stationery; reprographics; record keeping; distributing post, and handling routine correspondence. 9. To take part in rotated tasks where applicable, playing an active part towards good team working. 10. To participate in cross-functional work as required and support the organisation s objectives as a whole. Responsibilities of all Child Protection Consultancy Colleagues To take personal responsibility for keeping up to date with and contributing to the development of best practice in the Educate, Influence and Change arena. To actively participate in regular team meetings, contributing at an appropriate level to strategy, discussions and decisions that will be beneficial to the NSPCC s Educate, Influence and Change agenda. To maintain an awareness of own and others health and safety and comply with the NSPCC s Health and Safety policy and procedures. CTite/C Johnson Page 2 of 3 last updated 17 February 2009

5 Job Description: Administrator CHILD PROTECTION CONSULTANCY ADMINISTRATOR PERSON SPECIFICATION Skills and Abilities 1. Organisational and administrative skills: proven ability to provide an effective support service and to file, maintain and retrieve records online or in hard copy for 2. Proven ability to follow procedures and carry out routines tasks to given standards and deadlines. 3. Numerate and accurate, with the ability to record and check financial, statistical and other data 4. Proven ability to use Microsoft Office applications, including Word to intermediate level, Excel, PowerPoint, and Outlook. Typing speed of at least 50 wpm 5. Proven ability to use business systems, including databases, to record, check and search for information; basic internet search skills. 6. Written communication skills: ability to draft well presented correspondence, accurate minutes, training notes and visual aids for presentations, in a clear and concise style. 7. Excellent interpersonal and customer service skills: able to maintain effective working relationships and to communicate well with colleagues and members of the public irrespective of background, with tact and integrity, on the telephone and face-to-face. 8. Excellent teamwork skills: flexible, co-operative, supportive, able to share work and contribute to the team s goals. 9. Ability to manage own workload according to given priorities. 10. Ability to maintain the security and confidentiality of sensitive material. Personal Characteristics Assertive, confident, self-motivated and approachable Positive attitude to equality and diversity Commitment to the NSPCC s vision and purpose A commitment to high standards of stakeholder focus and relationship management in order to achieve best outcome. Commitment to apply NSPCC s values and behaviours to all aspects of work. Willingness to work flexibly in terms of approach to work NB Post holders may have to handle information and materials of a potentially distressing nature e.g. when transcribing research interviews. There may be an occasional requirement to travel and to work outside office hours in order to support events and projects. CTite/C Johnson Page 3 of 3 last updated 17 February 2009

6 National Society for the Prevention of Cruelty to Children Terms and conditions of employment This information has been prepared to give you an overview of the terms and conditions of employment that are relevant to this particular post. Every care has been taken to ensure that the details are correct, but they are not to be regarded as part of any contract of employment. Post title Administrator Grade 2 Salary 15,500 to 17,500 NB Pro rata salary for all part-time and job-share posts. Salaries are paid by the BACS system, directly into a bank or building society account of your choice, usually on the 26 th of each month. All national salary points are reviewed annually, usually in April of each year. The NSPCC s pay system is designed to attract and retain talented and committed employees who help us realise our objective of ending cruelty to children in the UK. Salaries in the new pay system reflect market rates of pay for similar jobs in each of our relevant job markets and are reviewed annually to ensure we continue to reward our staff appropriately. An employee who demonstrates all the required skills, knowledge and competencies to perform their role in full, will be rewarded in line with their performance. Annual leave The post holder will be entitled to 29 days annual leave per annum (pro rata). The annual leave year runs from 1 April to 31 March. After five years continuous service, the entitlement increases to 32 days per annum. Service with all employers except the NSPCC is not regarded as continuous service. References All appointments are subject to the receipt of at least two satisfactory written references, covering the last two years of your employment. Safeguarding Checks Appointment to this post will be subject to satisfactory completion of an internal safeguarding check of our child protection records. Medical clearance Appointment to this post will require a health assessment.

7 Strategic Review The NSPCC has undertaken a strategic review of all its activities to underpin the focus for the next stage in its drive to end cruelty to children across the UK. The new NSPCC strategy to 2016 came into effect in October 2009 and the Society is now in the process of planning and implementing a range of organisational changes that will take place over the next 3 years. Fairness, equality and diversity The NSPCC is committed to fairness, equality and diversity in the workplace. By being diverse, we have a wide range of talents and experience, helping us to meet different people's needs and to end cruelty to all children. Further information For more information about the range of benefits offered please refer to our careers pages on For any queries relating to the above terms and conditions, or further information on applying for this position online then please recruitmentenquiry@nspcc.org.uk. For further information regarding this vacancy, please contact Sara Nixon (Support Service Coordinator) on

8 Staff reflections on the NSPCC Strategy 2016 ChildLine supervisor I remember going to the launch of the NSPCC s strategy to I had never been to anything like it. I felt I was part of something ambitious and exciting. Four words were emphasised: focus, prioritise, learn and leverage. I know they sound like management buzzwords, but the way they were used to describe our plans made a lot of sense to me. Funds are limited, so the NSPCC is choosing to focus all our energy for maximum impact on child cruelty, prioritise help for the most vulnerable groups of children and young people, learn from research, what is working well elsewhere, critically reflecting on the work done by NSPCC and listening to adults and children, particularly those who use our services. We recognise we can t do everything needed to end child cruelty so we use leverage, sharing what we know with other organisations and working in partnership, to multiply our efforts and make a massive difference to the lives of children who most need protection from harm. I m a supervisor at ChildLine, the free, confidential service that every child can turn to if they feel unsafe, unhappy or worried about someone else. As a UK-wide service we use focus, prioritise, learn and leverage as touchstones on our journey to make the service more accessible to more children when they need us most. As part of ChildLine s Birmingham team I helped create our local improvement plan, which meant I understood what I had to do to for us to achieve our goals. This year I have focused on helping my group of volunteer counsellors succeed in their commitment to give 40 shifts a year listening to children and young people, and to use their training in counselling skills to provide the best possible service to the optimum number of young callers, safely and reliably. I ve prioritised my efforts to boosting their productivity on shift. We researched how long it was taking volunteers to answer and write up calls from children and used that learning to train them to answer children and record relevant detail within an average handling time. I am part of a working group, sharing what we ve learned with the other ChildLine centres, and it pleases me to think that we don t have to keep reinventing the wheel because by using leverage we are able to learn and share what works across ChildLine for the good of every child who contacts us for help.

9 Development manager (neglect theme) Focus My role contributes to the strategy by being part of a team working on the theme of neglect, one of the seven themes the NSPCC will be focusing all its efforts on over the next few years. This means that we are completely focused on the relevant areas of practice, policy and research. Prioritise Even within our priority themes we need to consider the children for whom questions most need answering - within the neglect theme this could mean children for whom neglect has just become a concern or those significantly impacted by it eg those in care proceedings or who are a subject of Child Protection Plans. Learn Once pieces of work are commissioned we need to learn from them. This requires close work either with the internal evaluation team or with independent evaluators. So far that has been one of the most rewarding parts of my role. In the past we produced excellent work and achieved positive outcomes with children, but we were not sufficiently joined up as an organisation to take advantage of consistent and meaningful evaluation, but the strategy should help us work more cohesively. Leverage The leverage part of the strategy is something that we have yet to test. I look forward to working in partnership with external stakeholders to discover how we best do this. The potential for instance in thresholds and legislation on neglect is really exciting. I think that we need to communicate our plans more widely both internally and externally, to keep both our own staff and partner agencies engaged. What is the most rewarding aspect of your role? I enjoy my role because of its potential to shape positive change for children and young people. Having been a social worker for 34 years I have struggled, like many, to know how to work in the most effective way with neglect, so to be doing this work on neglect is an absolute privilege. In the past, we had to dig deep for research hidden under other 'labels', but with the new strategy in place working across divisions and with old and new external partners feels more productive. The strategy has given us a framework to look at fundamental child protection issues. To be able to do this in a structured way, so we can prove that what we're doing makes a difference, is really exciting. By getting this right, we will able to influence policy and practice at a national level and see improvements in child protection across the board.

10 Staff reflections on the NSPCC Strategy 2016 Fundraising executive Can you describe a typical day's work? Last year in our small team we were in contact with over 40,000 people, so it's a very busy role! Since August 2009 we've been working on retaining supporters. Since then we have saved 888 supporters and 46,000, which is the equivalent of 11,500 calls to ChildLine. Knowing that we're helping to make a difference is so motivational for us, and we hope to be able to build upon this over the next year. What is the most rewarding aspect of your role? It's the contact I have with passionate supporters. Even if they are calling to cancel their gift, you know that they really care. It's nice being able to have a conversation with supporters as well as answering their queries/complaints, so that they have some human interaction with us and it doesn't feel as though they're ringing a call centre. It's great working in this team. It's such a happy atmosphere, and it makes me proud to work for the charity. Helpline support assistant What does the NSPCC Helpline do? The NSPCC Helpline is for adults to call if they are ever worried about a child's safety or welfare. One of my key roles is to be the first point of contact for all incoming calls to the Helpline, advising and reassuring callers before forwarding them on to counsellors. What is the most rewarding aspect of your role? I m always up for a new challenge, and I spend time working in various fundraising teams once a week as part of the Society's mentoring scheme. I have to admit the job can be challenging. As helpline support assistants we are the first point of contact for people who call, and we have to judge the state and the environment that the caller may be in. They may be anxious, distressed even angry, so it's important to remain confident, reassuring, calm and not take things too personally. I find it really satisfying when I've taken a call from a distressed person and I've been able to set them at ease. It's times like this when I know I'm making a difference.