1- Day Workshop for Managers. A Managers Guide to Coaching Millennials

Transcription

1 1- Day Wrkshp fr Managers A Managers Guide t Caching Millennials

2 Backgrund Infrmatin Increasingly, managers are perplexed by hw t manage and cach the Millennial wrkfrce (currently age 32 and under). Their needs, expectatins, and deficits are significantly different than the Xers and Bmers wh are currently in management psitins. A research study by LifeCurse reveals that almst three- quarters f emplyees think that generatinal differences are a challenge in the wrkplace. The Caching Millennials Wrkshp is designed prvide managers with the tls they need t manage, cach, and mentr their Millennial emplyees. Millennials in the Wrkplace The Millennial Generatin, first brn in 1982, has arrived in the wrkplace. Our wrk n the Millennial Generatin has redefined hw America sees tday s yung peple. This prgram will prvide participants with the pprtunity t tap int that deep expertise and apply that knwledge t their day- t- day caching activities. Wrkshp participants will cme away with hands- n strategies and best practices t retain and energize the Millennial wrker. They will als learn hw t imprve prductivity, teamwrk, and mrale acrss all generatins. There are a few cnstants when dealing with generatins in general and generatins specifically in the wrkplace. Cnstant #1: Existing generatins are always surprised by the incming generatin. They think they will be an extensin f themselves which they are nt. Cnstant #2: Existing generatins view the incming generatin negatively. They never live up t expectatins. Cnstant #3: The incming generatin brings lst traits t the wrkplace they fill a vid that desn t exist. Cnstant #3: The incming generatin brings lst traits t the wrkplace they fill a vid that desn t exist. 2 A Manager s Guide t Caching Millennials

3 Wrkshp Outcmes Understand hw generatins are frmed and three rules fr hw they behave Knw the characteristics f tday s tw lder generatins in the wrkplace Recgnize hw the generatinal experience f Millennial emplyees shapes their verall perspective Knw the specific wants, needs, and expectatins f the Millennial wrkfrce Understand hw the current rganizatinal culture supprts r hinders Millennial emplyees Knw the fur Critical Management Skills required t acquire, retain, and energize Millennial emplyees Demnstrate hw t interact effectively with a Millennial emplyee. 3 A Manager s Guide t Caching Millennials

4 Wrkshp Outline Caching Millennials: Retain, Energize, and Mtivate fr Peak Perfrmance Tpic Methd Objective Intrductins: Wrkshp Objectives Wrkshp Agenda Participant Instructins Presentatin Small Grup Activity: Participant Intrductins Wh are yu? What is yur Generatin? Yur bjective fr this wrkshp Understand the bjectives, cntent, and activities fr the wrkshp Get t knw ne anther and the persnal bjectives fr the wrkshp Self-Assessment: What s yur Gen IQ? Assessment Grup Discussin Applicatins Test yur knwledge f the characteristics, needs, and wants f the fur generatins Understand hw yur wrld view will affect yur wrk view Recgnize the similarities and differences between the Millennial Generatin and all thers 4 A Manager s Guide t Caching Millennials

5 Tpic Methd Objective Histrical Cntext/Backgrund Definitins Silent Bmer Gen-x Millennial Three Rules f Generatins Presentatin/Grup Discussin Vide Grup Discussin Knw the definitin f a generatin Knw the definitins f the three generatins in the wrkplace Understand the scpe and impact each generatin has had/will have n the wrkplace Knw the Three Rules f Generatins and hw these rules affect ur view f thers in the wrkplace Gen-Speak: Bmers Gen-X Millennials Small Grup Activity: Case Study: D yu knw what they re talking abut? Large Grup Presentatin Knw hw t accurately interpret the language f a generatin Understand hw generatinal language and perspective shapes wrk culture Why are they that way? Understanding the Millennial emplyee: nw that yu have them, hw will yu keep them? The 7 Key Characteristics f Millennials: Special Sheltered Cnfident Team Oriented Cnventinal Pressured Achieving Small Grup Activity: Perceptin Exercise Vide Grup Discussin Understand the key characteristics f the Millennial Emplyee Recgnize hw yu view these characteristics Understand hw yur view will affect psitive wrkplace interactins with the Millennial emplyee. Demnstrate hw t interact effectively with the Millennial emplyee 5 A Manager s Guide t Caching Millennials

6 Tpic Methd Objective Energize the Millennial Emplyee: The Tp 10 Actins Treat them like VIPs Prvide feedback- Cnstantly Challenging and interesting wrk Offer Structure Teach them the basics Make them part f a grup Cmmunity invlvement Lk after them Invlve parents Presentatin/Discussin Vide/Discussin Small Grup Activity: Case Study: Building n day 1 Large Grup Presentatin Understand the key actins managers must take t energize the Millennial emplyee Demnstrate hw t adjust/revise the wrk envirnment t include key actins Sales Caching t Address the Millennial Characteristics Six Characteristics f successful caching What t cach: Prduct/Service Knwledge Selling Skills Attitude When t cach: Exceeds Achieves Belw Small and larger grup activity Grup presentatin and discussin Presentatin and discussin Case study: Identifying What t Cach Understand the actins needed t be a successful cach Knw the three key areas fr caching Analyze a typical sales situatin t determine areas fr caching 6 A Manager s Guide t Caching Millennials

7 Tpic Methd Objective The Five Step Caching Prcess: Prepare fr the discussin Psitin the discussin Discuss perfrmance Determine a curse f actin Clse the discussin Presentatin/Discussin Small Grup Activity: Psitining the Caching Discussin Case Study Part II Practice Sessin Knw the five steps f the caching prcess Demnstrate hw t psitin the caching discussin t meet the needs f the prducer Analyze a typical business situatin and apply the knwledge, skills, and prcesses. Persnal Actin Planning Individual Activity Large Grup Presentatin Clsing Vide Develping a specific plan f actin t address the actins needed t effectively cach the high ptential prducer. 7 A Manager s Guide t Caching Millennials