Work- and Process Organisation

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1 Das Knw-hw. Wrk- and Prcess Organisatin Seminars and Training Prgrams Fr Effective Prductin Management - REFA Basic Training in Wrk Organisatin - REFA Germany s leading assciatin in Wrk Design Industrial Organisatin Cmpany Develpment 1

2 Wrk- and Prcess Organisatin We prvide training, further educatin, cnsulting and caching fr skilled persnnel, especially middle management, in all areas f prductin, administratin and service industries. Our curses are held in English, German, Spanish, French and many ther languages. Our training material cnsists f ver 300 mdules. Our mdular cncept enables us t react very flexibly t custmer requirements. Our regular training curses are internatinally standardized. Thus it is ensured that all participants f ur standard training curses master the same cntents, apply the same methds and use a cmmn terminlgy. Apart frm ur standard training curses we als develp and implement tailr-made training curses fr all tpics related t perfrmance and prductivity imprvement in prductin, administratin and the service industries. We ffer in-huse training curses n site fr ur custmers wrldwide. In-huse seminars are rganised in many cuntries wrldwide thrugh REFA-Internatinal r ur lcal cperatin partners. What is the REFA Methdlgy? - The REFA methdlgy is a cllectin f methds and tls t achieve imprved wrk rganisatin. - REFA methds fcus n wrk design and n the cllectin and evaluatin f cmpany data (as applied in wrk rganisatin, remuneratin, cst accunting, quality management, etc.). - REFA methds make systematic and hlistic cntemplatin f wrk rganisatin and prcess management pssible. - The utstanding feature abut the cllectin f REFA methds is that the individual methds cmplement each ther s that the entire value added chain f an rganisatin can be analysed and imprved in many aspects. The entire prcess chain can be rganized mre efficiently when REFA methds are applied. REFA methds are subject f the REFA Basic Training. 1

3 REFA Basic Training in Wrk Organisatin Prviding a slid basis fr yur success Optimally designed wrk systems, prcess rientated wrk rganisatin as well as the handling f prductin data are crucial cnditins fr a cmpany t remain cmpetitive. T reach this gal a cmpany needs qualified, cmpetent and mtivated staff. REFA Basic Training in Wrk Organisatin prvides yur staff with the necessary knw-hw. Apart frm the classical methds in wrk design and data determinatin the training als includes prcess design, prcess cst calculatin, Cntinuus Imprvement Prcess CIP and quality management. Yur staff will acquire cmprehensive, methdlgical knwledge and the necessary practical skills t design r imprve wrk systems and prcesses. Yur staff will als be trained t apply the right methds fr prductin data capturing and t wrk with existing data fr the evaluatin and ptimisatin f wrk prcesses. Benefits Participants f REFA Basic Training in Wrk Organisatin can: analyse and design wrk places under ergnmic and ecnmic viewpints analyse business prcesses design efficient prcess-rientated wrk rganisatin apply methds f prcess ptimisatin actively participate in the imprvement f business prcesses determine data fr planning, cntrl and cst calculatin cnduct cst calculatins participate in the design f remuneratin systems. Wh shuld attend? Skilled wrkers (craftsmen) Supervisrs Prductin engineers Members f the cmpany management wh want t btain knwledge abut methds t design wrk systems and business prcesses. Our training methds The curses are held by certified REFA trainers wh are experienced in the practical wrk prcesses f cmpanies. The training cnsists f lessns, grup wrk and case studies. It includes practical examples frm different sectrs f industry as well as practice-related training t make the participants capable f applying the methds. Structure f the Training Prgramme REFA Basic Training in Wrk Organisatin cnsists f the fllwing tw curses: Wrk System and Prcess Design and Prcess Data Management. Seminar Wrk System- and Prcess Design Seminar Prcess Data Management REFA Certificate REFA Certificate = REFA Basic Training Degree in Wrk Organisatin REFA Basic Degree in Wrk Organisatin Certificate At the end f each curse the participants d a test and receive the respective REFA certificate when passing. After the successful cmpletin f bth curses, the participants are awarded the REFA Basic Degree in Wrk Organisatin. 2

4 REFA Basic Training, part 1 Seminar Wrk System- and Prcess Design Participants btain the necessary knw-hw t design wrk systems and business prcesses. This knwledge is als essential t cnduct tasks in planning and cntrlling within prcess-rientated wrk rganisatin f a cmpany. The bjective f this curse is t train the participant in practical methds applied within prcessrientated wrk rganisatin t ptimize the c-peratin between man, business means, wrk piece and infrmatin. Elements f a prcess-rientated wrk rganisatin such as wrk systems, structure rganisatin, prcess rganisatin, business prcess rganisatin, quality management, etc. are included in individual training sectins f the curse. Benefits Participants acquire cmprehensive training in methds f designing wrk systems and business prcesses and slid insight int business rganisatin. They are able t use methds f wrk study, business rganisatin and ergnmics as daily tls t fster prcess-rientated wrk rganisatin within their cmpany. The cmpany benefits frm well-trained staff able t participate in the rganisatin f value-creating business prcesses and t imprve prductivity by applying humane and efficient wrk design methds. Duratin f training Nrmal seminar duratin: 120 lessns. Cndensed seminar duratin (fr cllege/university graduates): 80 lessns. Exam / Certificate The curse ends with a final test and successful participants receive the REFA Certificate Wrk System and Prcess Design. 3

5 Training cntents f the REFA Basic Training, part 1 1 st training unit Wrk System basics and prcesses The REFA wrk system Organisatin f wrk prcesses Key terms in rganisatin Structure rganisatin Prcess rganisatin Systematic apprach Determinatin f prcess data and time data (analysis and synthesis) Data types Prcess types Time types Thrughput- and prcess times Task analysis and task evaluatin Task divisin Task analysis ABC analysis 3 rd training unit Wrk System Design Labur prtectin and ccupatinal safety Design f human-apprpriate wrk Cncept fr assessment f humanapprpriate wrk Wrk lad and stress Human perfrmance and its dispersin Recrding and assessment f stress Cnsequences f stress Determinatin f admissible frces Wrk lad due t wrk tasks and wrk rganisatin Viewpints f wrk design (anthrpmetry, infrmatin techniques) Bdy dimensins and bdy psture Dimensins f the wrkplace Indicatrs and cntrl elements Wrk envirnment Nise, vibratin Climate, lighting Harmful substances Case study: cmputer wrk statin 2 nd training unit Prcess Design Prcess structures and prcess presentatins Presentatin f prcesses Calculatin f times Prcesses within an enterprise Prcess rganisatin in an enterprise Prcess analysis and prcess design - systematic way f prceeding Intrductin t Quality Management Cntinuus Imprvement Prcess Csting Basic terms f cst accunting Calculatin Cst cmparisn calculatin Csting based n prcess csts REFA Basic Training, part 1 - final test 4

6 REFA Basic Training, part 2 Seminar Prcess Data Management The time factr plays a leading rle in the success f a cmpany. Time data are used fr preliminary calculatins, capacity planning and scheduling as well as fr remuneratin design. Successful cmpanies keep n using the classical REFA methds f time study cmplemented by further methds that were develped t determine times fr prcess chains (thrughput times). The bjective f this curse is the practical transfer f methds t determine, apply and use wrk related time and prcess data. The participants btain a cmprehensive verview f all REFA methds in data determinatin. Furthermre they will be able t apply the right methds t evaluate and ptimise cmpany prcesses as well as t address questins abut remuneratin management. Benefits Participants acquire the knwledge necessary t understand the interactin between elements f a wrk system and t describe them, t determine system data, t evaluate them and t analyze a wrk system with a view t intrducing a remuneratin system. They acquire the methdlgy t design wrk prcesses. The ability t act independently is emphasized in this curse. Cmpanies btain persnnel with capabilities in the areas f data capture, infrmatin prcessing, data analysis and analysis f remuneratin management and achieving results. Duratin f training Nrmal seminar duratin: 120 lessns Cndensed seminar duratin (fr cllege/university graduates): 80 lessns Cnditin fr Participatin (recmmended) Successful cmpletin f the seminar Wrk System and Prcess Design. Exam / Certificate The curse ends with a final test. Successful participants receive the REFA Certificate Prcess Data Management. After the successful cmpletin f bth training curses, Wrk System and Prcess Design as well as Prcess Data Management, participants are awarded the REFA Basic Degree in Wrk Organisatin. 5

7 Training cntents f the REFA Basic Training, part 2 1 st training unit Data determinatin I Intrductin t prcess data management Determinatin f time data REFA standard prgramme time study Time study techniques Time measurement instruments Sequence f wrk prcess sectins Time study sheets Perfrmance rating Time study and evaluatin REFA standard prgramme Evaluatin f time studies Statistical evaluatin Exercises in measurement and evaluatin Allwance time study Executin and evaluatin f allwance time studies (REFA standard prgramme) Calculatin f allwance time percentage Recvery time Grup wrk (time data) Multiple psitin wrk (time data) 2 nd training unit Data determinatin II Activity sampling Executin and evaluatin f activity sampling (REFA standard prgramme) Fields f applicatin Exercices Cmparing and estimating Interviewing and self-registratin Predetermined time systems Standard times REFA standard prgramme Standard Time Determinatin Representing standard times in tables Statistical verificatin f influencing factrs Prductin data recrding Prcess evaluatin and key numbers 3 rd training unit Wrking time and remuneratin Flexible wrking- and business times Fundamental appraches f wrking time design Selected wrking time mdels Determinatin f jb requirements Summary prcedure t determine jb requirements Analytical prcedure t determine jb requirements REFA standard prgramme Requirement determinatin (wrk evaluatin) Methds fr the quantificatin f requirements (wrk evaluatin methds) Flexible remuneratin management Remuneratin principles Methds fr perfrmance-related remuneratin differentiatin Grup wrk and team wrk Wrk pedaggic and qualificatin Applied prcess and data engineering Material flw and simulatin Systematic apprach twards planning and design f material systems Exercise n the meaning f simulatin fr tasks in planning and design REFA Basic Training, part 2 - final test 6

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