Lumension Connect: Online Customer Community FAQs

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Hope Amie Welch
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1 Lumensin Cnnect: Online Custmer Cmmunity FAQs Cpyright 2009, Lumensin

2 Lumensin Cnnect: Online Custmer Cmmunity FAQs Table f Cntents Lumensin Cnnect:... 1 Online Custmer Cmmunity FAQs... 1 What is Lumensin Cnnect?... 3 What are the gals fr Lumensin Cnnect?... 3 What are the benefits t using Lumensin Cnnect?... 4 Wh will custmers have the pprtunity t interact with n Lumensin Cnnect?... 4 Hw is Lumensin Cnnect different than ther Lumensin websites?... 5 Hw d custmers access Lumensin Cnnect? Vulnerability Management Endpint Prtectin Data Prtectin Reprting and Cmpliance 2

... 4 Wh will custmers have the pprtunity t interact with n Lumensin Cnnect?

3 Lumensin Cnnect: Online Custmer Cmmunity FAQs What is Lumensin Cnnect? Lumensin Cnnect is an nline cmmunity exclusively fr ur custmers. We have created Lumensin Cnnect t enable ur custmers t engage with Lumensin emplyees in a participative, cllabrative envirnment. Mst imprtantly, Lumensin Cnnect prvides ur custmers with the ability t share, and learn frm, the experiences f ther Lumensin custmers. This cmmunity is a frum t share experiences with Lumensin slutins while als prviding an pprtunity t discuss tips and best practices with their peers. Lumensin Cnnect is being used t: Ensure the custmers vices are heard by key teams within Lumensin; supprt, prduct develpment, prduct management, and slutin marketing. Cllabrate and share ideas and best practices with yur peers in a rich netwrk f leaders in enterprise netwrk security. What is the value in Lumensin Cnnect? Lumensin Cnnect is designed t allw custmers t discuss security challenges, ideas as well as ptential slutins t help imprve yur verall security techniques, identify better slutins fr c-innvatin and exchange data. The value f Lumensin Cnnect is t: Prvide an exclusive, secure nline cmmunity fr Lumensin custmers where they can cnnect, cllabrate and c-innvate. Achieve unique custmer value and insight thrugh exclusive cntent, shared experiences, and applied slutins. Create a frum fr pen dialgue and cllabratin between Lumensin custmers as well as Lumensin emplyees. Actively engage custmers t gain feedback abut the ttal Lumensin experience. Vulnerability Management Endpint Prtectin Data Prtectin Reprting and Cmpliance 3

Mst imprtantly, Lumensin Cnnect prvides ur custmers with the ability t share, and learn frm, the experiences f ther Lumensin custmers.

4 Lumensin Cnnect: Online Custmer Cmmunity FAQs What are the benefits t using Lumensin Cnnect? The benefit f an nline frum is that it prvides a platfrm fr peers t cnnect, interact and build relatinships with ne anther, as well as share infrmatin including tips and tricks as well as new innvative ways t use and imprve security slutins. Lumensin Cnnect prvides members with a rich set f functinality t facilitate dialgue and an exchange f ideas including: Discussin Frums Custmers are able t build a Cntent Garden using Lumensin Cntent Wizard (frmerly PatchLink Develper s Kit (PDK)) t create custm fixes/patches t address security hles and vulnerabilities. As part f the cmmunity, custmers can leverage existing fingerprints and custm fixes and will als have the ability t pst and dwnlad custm fingerprints ur custmers may have develped that have nt been addressed by security vendrs. Rich Media Sharing Multi-dimensinal cntent allws members t use and pst vide, images, and audi t fully illustrate and share cncepts acrss the cmmunity. Custmer Prfiles Individually custmizable prfiles, creating a cmmunity identity that rganizes activity, participatin, and cnnectins. Grups Members are able t create and rganize relevant cntent int special grups r interests (e.g. industry, security slutins, etc.) Events Exclusive access t Lumensin events like ur Hw T series n tips fr ptimizing ur endpint management and security slutins. Plling fr Custmer Insight Reaching ut t the members fr input and feedback n trends, prduct cncepts, etc. Wh will custmers have the pprtunity t interact with n Lumensin Cnnect? Lumensin Cnnect is strictly reserved fr Lumensin custmers and a select grup f Lumensin emplyees. The cmmunity will have a designated nline cmmunity mderatr and custmers will als find a number f Lumensin emplyees actively engaging in the cmmunity dialgue. Lumensin team members will include individuals frm Engineering, IT, Marketing, Prduct Management, Sales Management and Supprt. Vulnerability Management Endpint Prtectin Data Prtectin Reprting and Cmpliance 4

innvative ways t use and imprve security slutins.

5 Lumensin Cnnect: Online Custmer Cmmunity FAQs Custmers will als cnnect with their peers that are currently using Lumensin slutins t secure their enterprise. Hw is Lumensin Cnnect different than ther Lumensin websites? Lumensin Cnnect is differentiated in its bard cllabrative dialgue purpse; cnnecting custmers and Lumensin emplyees in security cncepts. Here is a summary f sme f ur mst used websites: Website Purpse Address Lumensin Cnnect Enriched cmmunity fr custmers t share infrmatin and experience. Custmer Prtal Prvides direct, nline access fr retrieving Lumensin sftware, mdules, etc. Knwledge Base Serves as a technical supprt resurce via threaded discussins fr Lumensin prducts. Beta Prgram The Lumensin Beta Prgram prvides cntinuus access t pre-release prduct builds befre and after any specific public released versin. Lumensin Website Our crprate website prvides a wealth f infrmatin n ur slutins; as well as rich cntent (webinars, whitepapers, etc.) and trials f ur sftware. Optimal Security Blg An nline resurce discussing relevant technical, business, and industry tpics/trends in enterprise netwrk security. Hw d custmers access Lumensin Cnnect? Lumensin Cnnect is a secure, nline cmmunity fr ur custmers and requires an invitatin in rder t jin and participate in the dialgue. Vulnerability Management Endpint Prtectin Data Prtectin Reprting and Cmpliance 5

Here is a summary f sme f ur mst used websites: Website Purpse Address Lumensin Cnnect Enriched cmmunity fr custmers t share infrmatin and experience. http://cmmunity.lumensin.

6 Lumensin Cnnect: Online Custmer Cmmunity FAQs The invitatin prcess: 1. Yu can visit the Lumensin Cnnect landing page in rder t request an invitatin t jin the cmmunity. 2. We will review yur submitted infrmatin t verify yur custmer status. 3. When verified, yu will receive an invitatin (via ) t jin Lumensin Cnnect. Example Lumensin Cnnect invitatin: If yu have questins abut hw t pst r dwnlad cntent watch this vide tutrial, r please reach ut via cmmunity@lumensin.cm and smene at Lumensin will assist. Vulnerability Management Endpint Prtectin Data Prtectin Reprting and Cmpliance 6

We will review yur submitted infrmatin t verify yur custmer status. 3. When verified, yu will receive an invitatin (via email) t jin Lumensin Cnnect.

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15

AMWA Chapter Subgroups on LinkedIn Guidance for Subgroup Managers and Chapter Leaders, updated 2-12-15 AMWA Chapter Subgrups n LinkedIn Guidance fr Subgrup Managers and Chapter Leaders, updated 2-12-15 1. Chapters may nt have an independent grup n LinkedIn, Facebk, r ther scial netwrking site. AMWA prvides