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What was the keynote speaker's role in the event?
Who is the e - government manager of Aberdeen City Council?
What is the acronym for what?

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1 Co-located with bigdataworldshow.com/singapore2015

2 SMART GOVERNMENT SUMMI T Speaker List Katalin Gallyas Open Innovation Policy Advisor City of Amsterdam (CTO Office) Netherlands Khoong Chan Meng Director-Designate Institute of Social Science National University of Singapore Singapore Siu Yow Wee Director Passenger Service SMRT Corporation Singapore Gavin Stark CEO Open Data Institute (ODI) UK Shahid Osmani Quality Expert Dubai Customs UAE Ian Watt e-government Manager Aberdeen City Council UK Dr. Waiel Said e-government Portfolio Director ictqatar Qatar Malaysian Administrative Modernisation and Management Planning Unit Malaysia Dr. Nick Tate Director of the Australian Government s Research Data Storage Infrastructure (RDSI) University of Queensland Australia Mohamed Al Tamimi Head of Strategy and Deliver Emirates Transport UAE

3 Hotel Fort Canning, Why you should attend? The public sector, comprising various levels of ministries and agencies, is involved in modernising and transforming their existing business structure and service delivery. The need to invest and develop infrastructures, including unified communications, embedded systems and network enablement tools, is growing and becoming more important than ever. As a result of this sudden technological movement and initiative, the public sector is scrambling to plan and execute them to ensure the highest level of citizen satisfaction. We are proud to present you the Smart Government Summit, which will be happening on the 28th and 29th of April 2015 at Hotel Fort Canning in Singapore. This summit aims to gather government executives and decision and key policy makers from regional and global government entities to witness the new era of government transformation. They are changing the landscape of service delivery through utilisation of technology and mobile application for an extraordinary customer experience. The key idea of a smart government is to anticipate the needs of your citizens before they know it and to deliver it with exceptional speed and quality. This summit will strive to address critical issues revolving the planning, strategising, and execution of smart government framework through keynotes, expert presentations, panel discussions and case studies. Speakers representing their governments and agencies will share insights to the challenges faced in their journey to achieve the smart status. Smart Government Summit continues shaping the future for a better tomorrow. Key Topics in this Summit Strengthening Public and Private Sectors Effort to Create the Government of the Future Shaping the Future of Public Services with Mobile Technologies and Applications Culture Change: Driving Smart Customer Experience Improvement in Public Transport Improving Healthcare Quality and Efficiency through Innovative Use of IT One Mobile, One Roof: Fulfilling Government s Ultimate Goal of Easing Customers Lives When Obtaining Government Services Spearheading Smart Services Delivery with Emirates Transport Building a Massive Open Research Data Cloud in Australia A Description of the Outcomes and Challenges Benefits of Attending Learning from key presenters across different industries and agencies on their journey to smart services delivery Anticipating potential challenges towards the implementation of open data Establishing the benchmarking standards of your organisation against the rest of the world Meeting the leading experts of smart government implementations Showcasing different case studies to develop and execute smart initiatives in different stages of business units Defining the concept of smart government and how to achieve it Convince Your Boss What are the Global Developments and Movements on Smart Government Initiatives? Identify who is pioneering smart vision to provide government smart services across different spectrums. This summit will highlight government initiatives and facilitate your customers access to your services and providing them with reliable information. Leading your Organisational Effort of Smart Services Delivery Ensure your organisation is incorporating advanced analytics and insights as key elements of all critical decisions. Analytics-driven culture allows the organisation to set and achieve strategic initiatives more effective. Generating New Values for Your Organisation Discover how others are leveraging on the concept of connectivity to gain valuable insights into their customer journey. Find out if you re missing out on new and essential competitive tools or expertise that may boost your technology efficiency. Evaluating and Benchmarking Against the Rest of the World Find out how you can measure the public s level of happiness with government services and how countries are beginning to develop smart and interactive software and applications. ImprovingSmartServicesbyTrulyUnderstanding the Underlying Need of Your Citizens Recognise the importance of integrating services across agencies and departments for a unified experience. What exactly do people want from you and how will you offer them through technology?

4 TARGET ATTEND EES Target Market Director-Generals, Assistant Director Generals, Chiefs/Directors, Head of Departments, Managers and Executives from: Quality Strategy Services Corporate Planning Data Advisories Information Technology System Communication Policy and Community Across the public sector CEO, Directors, Head of Departments, Managements and Executives from: Business Planning Business Development Qualit y Information Security From across private sector From across private sector, including Telecommunication and Banking Breakdown of Attendees by Region Breakdown of Attendees by Job Function

5 Agenda Day 1 28th April :30 Registration and Morning Coffee 09:00 Opening and Welcome Remarks 09:15 Opening Keynote: Global Movement on Smart Government Initiatives This keynote provides a high-level view of the opportunities and challenges to sustain and improve services in an era of economic uncertainty and profound social change. 09:45 Expert Presentation: Utilising Open Platform to Speed Up Adoption of Smart Cities Promoting government transparency and greater citizen engagement Making data more accessible to empowering citizen to unlock online resources Driving innovation, community engagement and government efficiency Creating awareness on the potential of open data to drive data-fuelled innovation Katalin Gallyas Open Innovation Policy Advisor, City of Amsterdam (CTO Office), Netherlands Katalin is currently responsible for setting up an Open Innovation Project team in Amsterdam that embraces Open Data based solutions, Crowdsourcing platforms and citizen centric open source mobile apps development. 10:15 Keynote Address: Strengthening Public and Private Sectors Effort to Create the Government of the Future Leveraging on data gathered from smart sensors Streamlining effort to develop a liveable, sustainable and workable smart government Developing a smart partnership for the purpose of providing public infrastructure and community facilities Harnessing private sector s expertise to provide services in a more efficient manner 10:45 Morning Refreshment & Networking Session 11:15 Panel Discussion: Shaping the Future of Public Services with Mobile Technologies and Applications The growing application of information and communication technology is transforming and enhancing quality of services that city and local government offer. The public and private sectors now realise the value of co-creation; where both sectors engage to create value. 12:15 Case Study: Culture Change to Drive Smart Customer Experience Improvement in Public Transport SMRT Developing a culture of innovation and ownership to encourage taking on responsibilities Optimising station placement by reducing a number of stations and stops Using real-time data to control public transport operations Providing accurate information to customers for decision making processes Improving transit experience by reducing traffic congestion and encouraging a modal shift among users Siu Yow Wee Director Passenger Service, SMRT Corporation, Singapore Yow Wee had undertaken onerous mission of transforming the customer service level across SMART and has been championing this cause since :45 Lunch 02:00 Case Study: Dubai Smart Government: Easing the Life of People Interacting with Government - 90 Day Dubai Customs Journey to Enable All Services 24/7 on Smart Devices Highlighting customs procedure improvement studies since project implementation Deploying top-notch technical solutions to facilitate trade and secure borders Revamping Dubai Customs smart phone-enabled website and smart watches services Increasing flexibility, speed and smoothness of services to ensure high user satisfaction Shahid Osmani Quality Expert, Dubai Customs, UAE Shahid Osmani is the project manager for Dubai Customs service improvement projects being driven by Dubai Executive Council, based on Dubai Government Model for Service Improvement 02:30 Panel Discussion: Streamlining National Initiatives to Promote A Healthy Climate for Private Investment, Innovation and Job Creation There has been a recent buzz about smart government with many different definitions on what it means to be smart and the implication on the country s economic development. Most of the issues centre around the provision of citizen-centric services, the improvement of public transportation, management of public safety, waste and energy resources and education and health services. 03:00 Expert Presentation: Improving Healthcare Quality and Efficiency through Innovative Use of IT Providing accessible healthcare service 24/7 through multimedia call centre with medically trained personnel Aiming to be the centre of innovation and creator of new knowledge Enhancing patience interaction and advice through information technological service Developing online access to all relevant medical information and real-time intelligent clinical decision support systems 03:30 Afternoon Refreshment & Networking Session 04:00 Keynote Address: Securing Government Information Security Environment Increasing trust and confidence by managing protective security risks Limiting the potential for compromise of confidentiality, integrity and availability of official information and asset Implementing additional security measures designed to improve security of information systems Ian Watt e-government Manager e-government Team, Aberdeen City Council, UK Ian is part of the working group on Open Data Scottish Government Winner of Local Government Category of the 2013 Digital Leaders 50 04:30 Closing Remarks & End of Day 1

6 CONFER ENCE AGEND A PLATINUM SPONSOR Agenda Day 2 29th April :30 Registration and Morning Coffee 09:00 Opening and Welcome Remarks 09:15 Keynote Address: Redefining Smart Government Development Agenda 09:45 Keynote Address: Devising an Integrated Strategy that Would Unify Policies to Protect Information System Ensuring information can t be modified without authorisation Assessing risks related to a lapse in confi dentiality, integrity and availability Involving a formal and independent verified process similar to ISO :15 Keynote Address: One Mobile, One Roof: Fulfilling Government s Ultimate Goal of Easing of Lives of Customers When Obtaining Government Services Improving citizen and business services by organising agency services around the needs of the client Maximising the value to taxpayers by reducing cost and optimising business processes Integrating budget planning with performance objectives to measure and manage results Increasing information awareness and collaboration for smarter government decision making process across governments and agencies 10:45 Morning Refreshment & Networking Session 11:15 Case Study: Smart City Solution: Transitioning Qatar from a Resource Based to a Knowledge Base Economy Connecting infrastructure to facilitate dissemination, sharing and utilisation of information within an economical system Enhancing the knowledge diffusion, upgrade of human capital and promoting organisational change capacities Expediting cooperation between industry, university and government to encourage innovation Converting technological advancement into economic productivity gains Dr. Waiel Said e-government Portfolio Director, ictqatar, Qatar Dr. Waiel is also the e-government Portfolio Director for Qatar General Directorate of Customs. 12:15 Keynote Address: Harnessing the Potential of Open Data to Drive Innovation Case Studies from the United Kingdom Gavin Stark CEO, Open Data Institute (ODI), UK 12:45 Lunch 02:00 Case Study: Developing Strategic Collaborative Platform between the Public Sector, ICT Industries and OSS Communities through MAMPU Promoting awareness and knowledge sharing platform pertaining to the next level of smart government Providing a strategic collaborative platforms to realise smart government implementation Delivery state of art technologies and cutting edge best practices for public governance and organisational enhancement Malaysian Administrative Modernisation and Management Planning Unit, Malaysia 02:30 Case study: Building a Massive Open Research Data Cloud in Australia A Description of the Outcomes and Challenges Research data has already reached these Petascale levels and this case study will discuss how these challenges were overcome to allow the opening up of Big Data and how this might apply to open data from Governments. Opening up access to data can add $13 trillion to the economies of the G20 nations in the next 5 years Assessing key factors behind slow open data implementation across national and regional governments Overcoming challenges in scaling up the required massive data access to realise the potential of big data Case Study: Research data has already reached these Petascale levels and this case study will discuss how these challenges were overcome to allow the opening up of Big Data and how this might apply to open data from Governments. Dr. Nick Tate Director of the Australian Government s Research Data Storage Infrastructure (RDSI), University of Queensland RDSI is a $50million project funded under the super science initiatives which aims to transform the storage of research data throughout Australian Universities and Research Institutions. 03:00 Expert Presentation: Developing Shared and Inter- Operable Guidelines for Government Transformation Streamlining initiatives and operations through common platform Establishing national partnership to restructure services for the benefi t of service users Combining knowledge and technological expertise as instrument to drive innovation 03:30 Afternoon Refreshment & Networking Session 04:00 Expert Presentation: Spearheading Smart Services Delivery with Emirates Transport Transforming local service delivery by interlinking public and private sector services Delivery smart services via the use of smart devices through high speed internet Assessing a multifaceted transformation of services and infrastructure and impacts on public safety, job creation and tourism promotion Integrating information and operations between different government entities for a unified user experience Mohamed Al Tamimi Head of Strategy and Delivery, Emirates Transport, UAE 04:30 Expert Presentation: Advancing to the Next Level of Smart through Innovative Integration of Citizens, Systems and Services Gathering and aggregating data through software and hardware components via social media applications Analysing available information through proper cleansing and consolidation of data Facilitating optimal execution of responses and measuring the outcome of responses to measure project performances Improving the ability to deliver efficient and relevant services across several common service domains Khoong Chan Meng Director-Designate Institute of Social Science, National University of Singapore, Singapore Chan Meng is concurrently the Evangelist for e- Government Leadership of Singapore. 05:00 Closing Remarks & End of Day 2

7 REGISTRATION Please photocopy for additional delegates REGISTER NOW! Fax this completed registration form to: th-29th April 2015 or send the scanned form to: Investment per delegate REGULAR RATE Smart Government Summit (28-29 Apr) USD 1,995 *Soft copy documentation included. Download links of non-embargoed presentations will be ed after the event. *7% GST applies to Singapore-based organisations #Subject to approval by sponsors All fees stated include luncheons and refreshments. Cost of hotel accommodation and travel is not included. Organisation : Invoice Attention To : Mr./Ms. Address : Job Title : Telephone : Fax : Priority Code : DELEGATES DETAILS First Delegate : Mr./Ms. Fourth Delegate : Mr./Ms. Job Title : Job Title : Direct Line : Direct Line : Diet Preference : None/Vegetarian/Halal/Others: Diet Preference : None/Vegetarian/Halal/Others: Second Delegate : Mr./Ms. Fifth Delegate : Mr./Ms. Job Title : Job Title : Direct Line : Direct Line : Diet Preference : None/Vegetarian/Halal/Others: Diet Preference : None/Vegetarian/Halal/Others: Third Delegate : Mr./Ms. Sixth Delegate : Mr./Ms. Job Title : Job Title : Direct Line : Direct Line : Diet Preference : None/Vegetarian/Halal/Others: Diet Preference : None/Vegetarian/Halal/Others: AUTHORISATION PAYMENT BY CREDIT CARD Name : Card Type : VISA / MASTERCARD / AMEX Title : Card No. : Signature : Expiry : / Date : Name : Signature : TERMS & CONDITIONS Payment Terms: Payment is required within 5 days of invoice date. Olygen reserves the right to refuse admission IF payment is not received before the event date. Transfer: Transfer is allowed upon written notification. Cancellation: Registration carries a 50% cancellation liability, notwithstanding, full fee is payable when cancellation is less than two (2) weeks before the event. Cancellation has to be done in writing. If Olygen decides to cancel or postpone this event, it is not responsible for covering airfare, hotel, or other travel costs incurred by clients. The fee will not be refunded, but credited to a future event. No Show: No show does not constitute transfer or cancellation and the full fee is payable. Changes: Olygen reserves the right to change event dates, venue, speakers, or omit event features, or merge the event with another event, as it deems necessary without penalty, refunds or alternative offers. Tax: Registration fees exclude tax. For clients outside Singapore, the sum payable is as the listed fees, exclusive of tax. To this sum shall be added any other local tax or withholding tax from client's country of origin, if any. Marketing: Olygen may use your company s logo or business name or otherwise refer to your company in our website, any marketing, promotional or advertising material as a client of our services. Governing law: This Agree-ment shall be governed and construed in accordance with the law of Singapore and the parties submit to the exclusive jurisdiction of the Singapore Courts in Singapore. Indemnity: Should for any reason outside the control of Olygen, the event be cancelled due to an act of terrorism, extreme weather conditions or industrial action, Olygen shall endeavor to reschedule but the client hereby indemnifies and holds Olygen harmless from and against any and all costs, damages and expenses, including attorney s fees, which are incurred by the client. REGISTERTODAY!E: E:nodir.h@my.olygen.com T: W:wwwwww.smartgovernmentsummit.com

What was the keynote speaker's role in the event?

Who is the e - government manager of Aberdeen City Council?

What is the acronym for what?