Business Process Management. How to Thrive During the Economic Downturn November 2016, Doha - Qatar ISO 29990

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1 ISO 9001:2008 Certified ISO 29990:2010 Certified (Certificate No: ) ISO (Certificate No: ) Business Process Management November 2016, Doha - Qatar 05Jun16 The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

2 Business Process Management November 2016, Kuala Lumpur Fees: US$ 5,500/- Introduction The purpose of this seminar is to provide clarity on how to manage and redesign Business Processes during an Economic Downturn, through the application of world-class Business Process Management. It will therefore cover top level management issues such as developing a focused Business Process strategy that is congruent with the company s business and marketing strategies. To this will be added understanding and practice of key Business Process techniques to enable delivery of the strategy. Business Processes are the core source of organisation transformation and therefore a key area of competitive advantage; the purpose of this course is to explain and appreciate what it is fundamentally about and provide clear direction regards how to improve during an Economic Downturn. The seminar will: Outline how to achieve Business Process excellence by design during an Economic Downturn Provide a clear definition of what Business Process strategy is and its place within the company Stimulate an awareness of the characteristics of Business Process systems and the various approaches that may be adopted in their design Equip individuals with an appreciation of techniques and technologies available for the control of Business Processes during an Economic Downturn Provide an insight to both conventional quality control and modern approaches to quality management based upon the principles of continuous improvement and quality systems Objectives During an Economic Downturn, the aim of any industrial, service, public sector or retail operation is to deliver goods and services of the quality, quantity, cost and availability that will satisfy the customers needs while at the same time making most effective use of resources. This can only be achieved by giving attention to the design of products, processes and work for employees, and through the competent planning and control of Business Processes. This module will introduce the fundamental principles of Business Process Management which addresses these issues. As such, it is intended to assist in the management of the firm (industrial, service, public sector or retail) at the micro level of the economy. At the end of this seminar, you will learn to: Understand what Business Process Management is and what it is fundamentally about; especially the potential opportunities available during an Economic Downturn Learn to explain what Business Process Management strategy is Be able to define value in Business Process design terms Have knowledge regarding appropriate capacity ratios and measures Use those frameworks and techniques presented to develop Business Process Management strategies, design, plan and control manufacturing and service environments and therefore provide opportunities to thrive during an Economic Downturn

3 TRAINING METHODOLOGY Teaching media will be a series of lectures supplemented by participative and action learning employing videos and video discussions, syndicate-based case studies, analysis of scenarios and small group exercises. All participants, when requested, will prepare individual notes on a case or exercise for discussion in class. The study package includes the seminar manual (textbook style) lecture slides and video-based links. This seminar also incorporates an introduction to appropriate and useful on-line materials. organisational impact Organizations will have tangible benefit from their staff attending this seminar. Participants will return to the work place with a knowledge of, and ability to thrive during an Economic Downturn, specifically: Analyze the key areas of Business Process Management, such as: strategy, design, control and improvement Identify and understand appropriate Business Process Management key performance indicators Have appropriate tools to translate the voice of the customer into Business Process requirements Be able to define important Business Process Management metrics such as capacity Succeed in improving Business Process Management through application of proven tools and techniques Gain a continued competitive advantage through the application of evidence based management PERSOnal impact Attending this essential seminar will provide participants with clarity and insight regarding operations excellence. You will: Be able to define and recognize Business Process Management through the use of proven theories and frameworks Have the skills to structure Business Process Management through strategy, design, control and improvement - to thrive during an Economic Downturn Appreciate changes to business processes that should take place Apply evidence-based management practices by knowing where to seek solutions Learn from other delegates experiences and practices Be able to understand, recall and apply improvements after the seminar for work-based application being able to succeed in implementing Business Process Management enhancements through application of proven tools and techniques who should attend? This seminar facilitates the transfer of knowledge regards Business Process Management specifically how to thrive during an Economic Downturn. It combines technical theory book smarts with real like experience street smarts. It is applicable for all levels and functions within a company. This course is suitable to a wide range of professionals but will greatly benefit: Operations Management, Logistics, and Supply Chain Professionals Those who need to develop their limited understanding about Operations Excellence Those who are looking for business gains and benefits from managing their operations more effectively Leaders and managers responsible for working through others to achieve company goalssucceed in implementing Business Process Management enhancements through application of proven tools and techniques

4 21-25 November 2016, Kuala Lumpur SEMINAR OUTLINE Fees: US$ 5,500/- DAY 1 Business and Process Management Strategy during an Economic Downturn Principles of Business Operations Performance The Evolution of Business Process Management Business Process Capacity Decisions Forms of Business Process Design Designing Internal Business Process Business Processes Management Simulation DAY 2 Business Process Management Design during an Economic Downturn Products and Services / The Concept of Value during an Economic Downturn Managing the Design Process Business Process Reviews and Value Analysis Technology Transfer - the Components of Technology Transfer and a model for change Business Process Management Control Control Theory and Planning Levels Scheduling and Sequencing / Purchasing and Inventory Theory Materials and Enterprise Resources Management Lean Operations and Agility / Supply Chain Simulation - Economic Downturns DAY 3 Business Process Management Improvement during an Economic Downturn Definitions of Quality and Quality Systems Responsibility and Organization for Quality - Supplier/Customer Relationship Measuring Quality - Statistical Process Control and 6 Sigma Quality Management Programmes and Quality Awards Business Process Management Implementation The Business Process Function: some common misconceptions Formulation of a Business Process Strategy / Structured Approaches to Formulating Business Process Strategy Performance Objectives Revisited / Strategic Edge in Business Process Ethical dimensions? / Making It All Work during an Economic Downturn

5 Business Process Management November, 2016 Doha - Qatar Course Fees - USD 3,500 ( per delegate ) REGISTRATION DETAILS DELEGATE NAME: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: AUTHORISATION DETAILS AUTHORISED BY: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: PAYMENT DETAILS Please invoice my company Please invoice me Cheque payable to GLOMACS CERTIFICATION Successful participants will receive GLOMACS Certificate of Completion 4 WAYS TO REGISTER À +971 (04) (04) Á < TERMS AND CONDITIONS Fees Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar. Mode of Payment The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/sponsor. Credit card and cheque payments are both acceptable. Cancellation / Substitution Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. Hotel Accommodation is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply. Attendance Certificate a certificate of attendance will only be awarded to those delegates who successfully completed/attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours. Force Majeure any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments. Fair Access / Equal Opportunities In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications. P.O. Box Dubai, U.A.E. T: +971 (04) F: +971 (04) E: W:

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