Lead Business Analyst

Transcription

1 Senior Business Analyst Date produced: July 2014 Produced by: Rob Norman Date last reviewed: November 2014 Reviewed by: Adrian Morris Date evaluated: November 2014 Evaluated by: Jenny Buck / Louise Dibble Band and Range: C2 Salary Scale: IT & Business Change Job reference: IT27 The Role Department Team/Sub department Reports To Role Purpose Business Change Business Analysis Lead Business Analyst The Senior Business Analyst (SBA) will define and lead BA activity at project or program level. In addition to the responsibilities of a BA, the SBA is also responsible for: - Defining program level analysis approach; - Driving, co-ordinating and managing program analysis activity; - Progressing and reporting against plan; - Risk identification, analysis and mitigation; - Business & Systems analysis; - Business System Analysis process improvement. As a source of expertise in business and systems analysis, the job holder is expected to act as a consultant on best practice and approach and coordinate responsibilities for all analysis activity within a program. The SBA will develop and support less experienced team members through delivery. Responsible for ensuring timely delivery of team output of a consistently high standard throughout the program delivery lifecycle, to meet business expectations / outcomes. As well as the relevant technical and business domain experience, the SBA will possess strong interpersonal skills in order to build and maintain relationships with stakeholders across the business. As such the job holder will be measured on the vital part they play in the delivery of a project and need to demonstrate a passion for quality and continuous improvement. Responsibilities People Manager? No Number of Direct Reports N/A Number of Indirect Reports N/A Budget Control / Responsibilities No If yes, please give details Regulated Role No Approved Person No If yes, please state CF number:

2 Key Accountabilities, Responsibilities and Deliverables Define scope of proposed business changes in conjunction with Project Manager (PM). Provide assessment of change and define analytical documentation, approach and timescales. Identify appropriate attendees, content and style of workshop and work to ensure focus is maintained on objectives and all parties contribute. Gather and document business requirements - Illicit comprehensive requirements from all levels and areas within Principality Group through various techniques eg workshops. Produce Functional Specification/User Stories. Produce and liaise with stakeholders to achieve documentation sign-off. Contribute to and help drive delivery by supporting development, testing and business throughout project life cycle. Maintain awareness of Business Change agenda and look to continuously improve processes and procedures within Business Change and broader business. Actively participate in Post Implementation Review. Build and maintain relationships in all areas of business to improve Business Change delivery performance; stakeholder groups include Group Management Committee (GMC). Train and support learning of analysis techniques to less experienced colleagues. Responsible for self-development. Maintain awareness of Society s policies and procedures and adhere to them. Demonstrate Society s values and appropriate behaviours - ensure values and behaviours reflect principles of achieving fair customer outcomes, and make line manager aware of any examples of practice which may negatively impact on our customers. Drive delivery: - Link analysis to program/organisational strategy (i.e. all benefits and outcomes); - Responsible for co-ordination and hands-on delivery of business requirements and functional specifications at project/program level; - Post release analysis and lessons learnt recommendations; - Demonstrate department values and role-model behaviour and play lead role in day to day program delivery. Maintain oversight and control: - Define analysis approach in line with BA Strategy; - Manage delivery of analysis output to best practice/industry standard; - Provide options and demonstrate flexibility to respond to unplanned change. Contribute to Management Information Reporting: - Provide line of sight across program; - Facilitate and issue progress updates and quality metrics to multiple audiences; - Stakeholder group typically include Lead BA (LBA)/Project Manager (PM)/Technical Project Managers (TPMs) & Steering Groups. Identify, analyse, communicate and mitigate risks to quality and program delivery Stakeholder Management: - Build and maintain strong working relationships in all areas of business to improve program delivery performance; - Ensure analysis team members integrate effectively with colleagues across change agenda. Promote and embrace culture of continuous improvement, being open and proactive to improvements and carrying out improvements in line with corporate methodology. - Act as subject matter expert by demonstrating and maintaining industry knowledge; - Deliver to various development methodologies (e.g. Agile/Waterfall) to ensure standards are met. - Understand various BA techniques and tools used. Any other reasonable management request.

3 Core Requirements Conduct Risk / Governance Remain appraised of the external legal and regulatory environment. Understand the appropriate Policies & Standards applicable to the BA role through reading the Code of Conduct/Conduct Strategy and other training Where responsible for risks and controls ensure that these are appropriate and fit for purpose. Ensure personal values and behaviours reflect the principles required to ensure the fair treatment of the Group s customers and encourage and drive a customer focused culture within the BA and Business Change team. Through supporting management and raising awareness of any issues identified, seek to improve compliance, risk management and audit performance. Ensure compliance with organisational and regulatory procedures to improve risk management and ensure strong audit performance. Demonstrate effective identification, management and control of current and emerging risks to which we may be exposed. Measures of Success Performance Measures - The What Analysis scope should be evaluated by Head of Business Change and/or Project Sponsor. Analysis approach, documentation and timescales agreed by LBA/SBA/PM. Workshop approach, style and outcome adheres to predefined standards. Workshop feedback provided by Sponsor, PM and key attendees. Business Requirements/Functional Specifications/User Stories reviewed by LBA/SBA. Documentation issued within agreed project timescales. Business Analysis documentation is reviewed, understood and signed-off by all relevant parties according to project schedule. Project Delivery Support: IT developers/quality Assurance Analysts (QAs) approach SBA for clarity as first point of contact. Ensure evidence of appropriate collaboration between team members and colleagues on/across change initiatives so that all stakeholder requirements are met. Impacts identified and notified to other team members. Valid contributions to Lessons Learnt project review. Good working relationships secured throughout business. Behaviours ensure staff and customers feel they are treated fairly and with respect, in line with company values; evaluation of requirements/processes and highlighting where there are concerns. Driving delivery: - Analytical output clearly linked to strategic outcomes; - Business project needs met in terms of time, cost & quality; - Positive feedback on behaviour & performance. Oversight and control: Approach adheres to PBS BA strategy; Peer reviews of output completed successfully in terms of quality & governance including clear demonstration of requirement traceability; Documentation issued to project schedule and endorsed by key stakeholders.

4 MI output is accurate and up-to-date for all planned deliveries; Stakeholders understand status and progress against plan. Risks to quality and delivery managed at project level; Key risks communicated to PM/TPM; escalated as appropriate. Stakeholder Management: - Internal and External working relationships secured and maintained; - Demonstrates awareness of current and future project requirements; - Internal/external feedback. Continuous Improvement: Increase skill set and knowledge of BA function e.g. completing BCS International Diploma in Business Analysis. Relevant tools are effectively utilised. Appropriate use of analysis techniques. Behaviours - The How We re proud to be at the heart of our communities Members and colleagues trust us to fulfil our promises We challenge ourselves to always perform better We work together to build value for our members Involvement in projects / events that support our local community Respecting our local environment and working together to maintain initiatives Act as ambassadors for the business and community Demonstrate a professional approach when interacting with each other and with members of the public Offers ideas for fundraising opportunities Participates in company led volunteering events Building a network of relationships based on trust and respect Being open when asked about ideas and opinions Deliver on commitments Managing expectations Acting with integrity Being transparent about processes and procedures Acting with consistency Being able to explain how their individual role contributes to business success Challenging current practice to improve the customer experience Proactively providing open and honest feedback to others Showing a willingness to adapt in order for the business to succeed Talking passionately about the business and what they do Understanding what will contribute to business success Displaying energy and enthusiasm in all aspects of the role Measuring the benefits of their work and celebrating success Proactively managing the agenda of their 121s and always being prepared Identifying and acting on opportunities to improve service to members Doing what it takes to exceed the expectations of the internal and external customer Works across departmental boundaries for the greater good Openly offering help to others to help them achieve their goals Sharing successful ideas across the organisation Allowing for difference Tackling customer issues head on, seeking support where necessary Knowledge, Skills and Experience Required Essential Significant analytical experience within Business Analyst position or similar. Entrants to role require proven track record of analytical experience, including production of requirements documentation, developing process diagrams, effective communication with all levels, eliciting information from multiple sources, presenting complex information and working under pressure. The ability to challenge what is being put forward in constructive way, ensuring that end results are cost/benefit justified. Thorough understanding of Business Analysis best practice and industry techniques.

5 Desirable Graduate calibre with industry recognised relevant qualifications (eg IIBA/BCS International Diploma in Business Analysis). Financial services experience in a similar role Familiarity with a variety of system delivery lifecycle techniques including Agile Scrum. Additional Information The variety and range of complexity of the work expected to be undertaken by SBAs should not be underestimated. The SBA will be expected to work effectively on multiple concurrent projects, managing competing project delivery schedules and priorities whilst acting in a supporting role to the wider BA team.