Job Description. Director of Operations, UK Payments Administration Ltd

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1 Job Description Job Title: Head of HR ompany: UK Payments Administration Ltd Reporting To: Director of Operations, UK Payments Administration Ltd Salary and: Human Resources Unit The Human Resources (HR) Unit has responsibility to deliver an outstanding client and colleague experience in all interactions with HR Shared Services. The unit delivers a full range of HR activities for UK Payments and lient ompanies, including HR Administration, Payroll, Pensions, Recruitment, Training and Development, Employee Relations, Employment Law, and general staff and management support. In addition, provide added value solutions when needed.. The HR team is small, dynamic and multi-skilled. The team consists of HR usiness Partners, HR Officers and Recruitment Advisor and work across the full range of HR activities, juggle HR issues alongside the general key administrative functions. Purpose of Job To lead and manage the HR Unit in the provision of an innovative, creative and flexible customer led centre of excellence on all people related initiatives and issues. To deliver key projects and added value design. Main Activities and Responsibilities Team Management To ensure that the HR team individually and collectively serve as a centre of excellence, supporting key customer requirements working with and adding value to UK Payments business units and lient ompanies. To ensure the smooth day-to-day running and operation of the Unit and its services To motivate and guide the team in the execution of its objectives To develop team members potential and performance, encouraging a delivery of service and a work/life balance which corresponds with UK Payments and lient ompany values To act as a mentor and source of HR expertise and advice for team members on all aspects of the HR function To manage recruitment, succession planning and development of team members

2 To adhere to the ompany s financial strategy, policies and controls, manage costs/income budgets and the teams activities against budget Operational Service Delivery To direct the provision of a first class service to UK Payments and its lient ompanies covering all aspects of an effective HR function To drive a customer led centre of excellence which is proficient in providing pro-active support, advice and guidance on all people related issues In conjunction with the Legal Unit to drive an awareness of employment legislation and case law across UK Payments and advise and support managers in dealing with employee relation matters To monitor HR trends and developments in and promote best practice. Project Delivery To successfully implement key HR projects including: o Implementation of a new HR and payroll system o Develop a plan for auto-enrolment compliance Strategic Development To systematically explore lient needs and to develop, embed and ensure continued effectiveness of key people strategies and policies to support the strategic direction of UK Payments and its lient ompanies to enable the company s and its managers to get the very best from its people. To successfully market the services of the HR Unit to lient ompanies. To develop unit objectives that tie into corporate objectives and customer requirements Scope Member of the Human Resources Unit, reporting directly to the Director of Operations Manages HR Unit and 5/6 staff (3 HR usiness Partners, I Recruitment Advisor and 2 HR Officers) Internal ontacts - Executive and UK Payments managers and employees lient ompany EO s and employees within 2 TMS. External ontacts Other HR Professionals, Recruitment agencies, Systems providers, enefits providers, Pension Scheme Providers, Training & Development onsultants, Payroll Providers, Employment Lawyers (advice), the ESP London based but required to travel on occasion within UK and Europe

3 ore ompetencies: Teamwork Team o-ordination Motivates others within the team and works to develop team spirit, cooperation and morale. Uses and values expertise of all individuals within the team to reach a decision and also encourages all team members to contribute to group discussions. Deals positively and objectively with conflict. Level Leads & Encourages team members in difficult circumstances. Inspires a common sense of purpose in team activities. Ensures that the team is focussed on the achievement of objectives. Encourages and supports team members and respects different views, values and opinions. Encourages peer and upward feedback to improve team working. Works with Other Teams Represents the team and maintains good working relationships with other teams. Interpersonal & ommunication ommunicates UK Payments aims, values and strategy clearly and positively. Provides information about corporate issues and plans about contentious news or issues, and also encourages and provides feedback. Encourages free discussion. Upward ommunication ommunicates issues and risks throughout all levels in the organisation. Maintains upward communication. Formal Presentations Understand the audience. Prepares thoroughly in advance. Uses effective presentation materials and forwards information in a structured and concise manner. Relationship Management uilds and manages relationships. onsistently shows respect and concern for people as individuals Solution-Focussed Problem Solving Identifies problems and generates solutions. Presents balanced views and draws reasoned conclusions. Is skilled at information gathering. Weighs alternatives and understands the implications of a decision. reative Thinking Demonstrates creative thinking and innovation to find practical solutions to problems. omes forward with new ideas of potential solutions without prompting. Logical Thinking Puts forward detailed logical arguments in support of recommendations. ustomer/stakeholder Service Seeks to identify customer/stakeholder needs accurately and follow up on them to ensure they have been met.

4 Prioritisation and Time Management Manages Work Determines requirements by breaking work down into tasks and identifying types of equipment, materials and people needed. Prioritises work to handle competing demands. Tracks and completes goals in an accurate and timely manner. Accountability Takes accountability for own and others work and time to ensure work is completed to a high standard. o-ordinates Resources Utilises and co-ordinates resources to complete work efficiently. reativity and Flexibility Promotes hange positively to team members and advocates difficult situations as opportunities for learning. Speaks positively about advantages of change to others and the need for flexibility. Advocates New Approaches Encourages in others the need to modify behaviour to deal effectively with changes in the environment. Encourages others to try new approaches to complete work. Develops Initiative Takes advantage of opportunities to learn and uses feedback to improve performance. Learns by their own experiences and the experiences of colleagues, and encourages others to do the same. Motivation Motivational Role Model Role models appropriate behaviours by displaying passion and enthusiasm to staff and demonstrating willingness to go above boundaries of the role. Team Motivation Motivates the team to achieve excellence. Encourages employees by recognising and praising work achievements and enabling personal development. Passionate Team Leader Displays passion and enthusiasm as Team Leader. ommitted to promoting the Team to internal and external stakeholders. Empowerment and Job Enrichment Provides employees with scope & responsibility to take control of their own role. Professionalism Quality Focus and ontinuous Improvement Promotes the need for and enforces adherence to quality procedures. Sets and achieves quality standards. Actively considers the quality angle of the work of the whole team and seeks to improve quality procedures. Assesses and reviews risk exposures, assigns responsibility for risk to individuals. uilds External Relationships uilds long standing relationships with clients and addresses issues

5 and concerns promptly. Is focussed in mind set and disciplined in approach. Resolves onflicts Listens to and understands concerns of external and internal clients and staff. Is proactive and takes ownership for resolving problems and issues internally and externally. Supports orporate Initiatives Actively supports the UK Payments orporate Initiatives and takes responsibility for implementing initiatives internally in their team. Generic ompetencies: General Management LINE MANAGER Level usiness Strategy ontribute to the development and improvement of the operational framework; Maintain ongoing support and innovate improvements; Keep up to date with business developments and direction. People Management and Leadership Maintain understanding of people management policies and practices; Ensure motivation of staff and alert unit and/or division/company Head where issues arise; ontribute to recruitment of vacant posts; Undertake performance and development process for direct reports, referring to unit/division/company Head as required; Ensure training and development of direct reports through the PDP process; Effectively delegate to enable staff empowerment to do their jobs. Financial Management Follow and enforce financial policies and controls; Manage all costs within the approved budget. Risk Management Understand and take responsibility for applying risk management strategy, policies and controls.

6 Stakeholder, ustomer and Supplier Management Deliver services to satisfy stakeholder and customer needs and add value; Develop and maintain relationships with stakeholders, customers and supplier groups. Delivery and Operations Management Take responsibility for applying delivery management strategy, policies and practices. Ensure the successful delivery of activities and services to retain customers and monitor the standard of output to maintain quality Deliver and support all operational and project activities ensuring that they are undertaken with due regard to corporate standards and methodologies Operate within the framework provided for UK Payments strategy Job Specific ompetencies: IPD Graduate Member. Substantive experience in an HR Management Role providing advice to a range of senior stakeholders with different requirements. Proven track record in HR delivery across a wide range of HR services preferably within a shared services environment. Proven track record in the delivery of HR related projects. Team Player. Outstanding coaching and mentoring skills. Good working knowledge of UK Employment Law. Experience in managing payroll and pensions functions.

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