Job Description. Industry business analyst. Salary Band: Purpose of Job

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1 Job Description Job Title: Industry business analyst Division/Company: Industry Policy/Payments UK Reporting To: Director of Industry Policy Salary and: C Purpose of Job To provide thought leadership and practical guidance to the members of Payments UK focusing on the implementation of policy or regulatory driven change impacting the payments industry using a mix of analytical and business experience to deliver expert advice, analysis (business and economic) and strategic recommendations. Focus of the role will be on the implementation of the Payment Services Directive (PSD2) proposals (particularly as they relate to payment initiation and account information services) and UK government s expectations for an open API in UK banking. Market engagement and clear guided communication will be crucial to the role, both at a senior level with Payments UK members and across a range of external stakeholders in order to advocate and influence. Main Activities and Responsibilities 1. Implementation thought leadership, analysis and guidance Analyse, articulate and advise on the on the practical, tactical and strategic dimensions of business and operational change arising from investment in regulatory change. Determine the business and market impact of the PSD2 and UK government s API proposals, especially where they overlap. Understand the change management implications of regulatory and policy change landscape for the UK and Europe in terms of key business issues. Provide business analysis and solutions recommendations working with Members and industry. Own and manage a programme of activity focusing on industry change to progress and lead industry decision making and investment. Industry engagement and communication. 2. Facilitate engagement with Payments UK members and other stakeholders Lead and manage the practical engagement with Payments UK members and other stakeholders. Organise, facilitate and lead engagement with industry and members as appropriate, including conferences, meetings and workshops; as well as bi-lateral engagements. Provide expert input and guidance. Engage with Payments UK members and other stakeholders to understand their different requirements and expectations and help to build consensus.

2 Work as part of a team with to the Head of European Developments and Head of Regulatory and Government Engagement, participating in the open anking Working Group and PSD Working Group and any associated activities as required. 3. Influence and communications Influence change and investment decisions by developing clear recommendations and advocacy positions. Provide a clear and structured handoff to the Design and Delivery capability of Payments UK. Formulate industry recommendations for change investment focusing on PSD2 and the UK government API proposals. Ensure alignment with and input to industry policy at Payments UK Provide input and thought leadership to enable clear communication on the change agenda, such as writing white papers, speaking at conferences and engaging with European counterparty organisations. Input into consultation responses as appropriate. Develop and maintain a matrix approach to stakeholder engagement. Scope Member of the Industry Policy Division, reporting to the Director of Industry Policy. Internal Contacts colleagues within Payments UK, in particular the Head of European Developments and Head of Regulatory and Government Engagement. External Contacts Payments UK members, Government, regulators and key industry stakeholders at UK and EU level, experts within different business areas relating to the implementation of the open API standard. London based with some occasional travel nationally and in Europe. Possible Working Styles Occasional Mixed Working Work can effectively be done at home or remotely on an occasional basis (e.g. personal circumstances, completing project work). Contractual terms will remain office based. Regular Mixed Working Work can be carried out effectively at home or remotely on a regular basis (e.g. once a week, once every two weeks). Job Specific Competencies: Graduate with a strong analytical skillset anking and payments industry knowledge and experience, ideally gained from working within a bank, supplier or industry body. Knowledge of the revised Payment Services Directive (PSD2) legislative proposals

3 Experience working within a project type environment desirable, perhaps with some experience in either financial services, HMRC, DWP desirable Sufficient experience in an analyst role, or similar, where they have been exposed to business analysis within a multi stakeholder environment Articulate communicator with good interpersonal skills Core Competencies: Teamwork Level C Collaborates Seeks out and uses ideas, opinions and insights from other team members. Communicates fully and openly and is willing to share information and ideas. Gains trust and confidence of team members. uilds Relationships Develops cooperative relationships with key contacts within UK Payments and - where relevant - amongst customers. Encourages others within the team to work together and contribute to team decisions and plans. Interpersonal and Communication Communicates UK Payments aims, values and strategy clearly and positively. Provides information about corporate issues and plans about contentious news or issues, and also encourages and provides feedback. Encourages free discussion. Upward Communication Communicates issues and risks throughout all levels in the organisation. Maintains upward communication. Formal Presentations Understand the audience. Prepares thoroughly in advance. Uses

4 effective presentation materials and forwards information in a structured and concise manner. Relationship Management uilds and manages relationships. Consistently shows respect and concern for people as individuals Solution-focussed Open Minded Is willing to adopt new approaches and techniques, both personally and for the team, not just sticking to traditional approaches. Encourages new approaches. Awareness Appreciates the various political, social and environmental influences that exist when assessing situations. Demonstrates cost awareness. Demonstrates risk awareness, evaluating the level of risk associated with particular courses of action. Decisive Makes reasoned judgments in a timely fashion. Commits to a course of action without undue delay or prevarication. Thinks as Part of a Team Focussed on team solutions. Always takes into consideration the impact of own decision making on other business units. Prioritisation and Time Management Planning and Prioritisation Provides others with clear and detailed plans identifying the required outputs and timings. Prioritises Unit objectives and clarifies these to staff. Manages Team Work Ensures completion of tasks through effective use of team time and prevents issues from interfering with work completion. reaks large tasks down into achievable stages. Determines realistic time plans.

5 Manages Resources Manages team resources to ensure that tasks are completed. Manages progress against plans and makes amendments as necessary. Creativity and Flexibility C Promotes Change positively to team members and advocates difficult situations as opportunities for learning. Speaks positively about advantages of change to others and the need for flexibility. Advocates New Approaches Encourages in others the need to modify behaviour to deal effectively with changes in the environment. Encourages others to try new approaches to complete work. Develops Initiative Takes advantage of opportunities to learn and uses feedback to improve performance. Learns by their own experiences and the experiences of colleagues, and encourages others to do the same. Motivation C Committed to continual learning to keep in line with the business as the environment changes. Works above and beyond Shows commitment to UK Payments by exceeding internal & external customer needs and delivering a quality service. Is willing to go beyond the boundaries of the role if necessary. Adaptability Responds positively and co-operatively to change challenges and conflicting demands. Persistence Persists in seeking goals despite obstacles and setbacks. Is self-

6 motivated, and motivates others to complete the job at hand. Professionalism Quality Focus and Continuous Improvement Promotes the need for and enforces adherence to quality procedures. Sets and achieves quality standards. Actively considers the quality angle of the work of the whole team and seeks to improve quality procedures. Assesses and reviews risk exposures, assigns responsibility for risk to individuals. uilds External Relationships uilds long standing relationships with clients and addresses issues and concerns promptly. Is focussed in mind-set and disciplined in approach. Resolves Conflicts Listens to and understands concerns of external and internal clients and staff. Is proactive and takes ownership for resolving problems and issues internally and externally. Supports Corporate Initiatives Actively supports the UK Payments Corporate Initiatives and takes responsibility for implementing initiatives internally in their team. Generic Competencies: Payments Industry Knowledge and Expertise Level Law Relating to Payments Industry - General awareness and working knowledge of law relating to the payments industry Meetings - Attend, represent and contribute effectively to meetings External Environment - Display some knowledge and understanding of relevant external environment Technical and Operational Advice/Guidance

7 - Provide first point of reference for stakeholders Rules, Procedures, Standards and Guidelines - Co-ordinate the development of rules, procedures, standards and guidelines Evaluation of Management Information and Statistics - Implement the recommendations - Analyse and draw conclusions from the available management information Strategy - Identify and address issues arising from the implementation of a new strategy Understand Stakeholders* Relationship with the Payments Industry - Demonstrate some knowledge and understanding of relevant stakeholder relationships Stakeholder Education and Awareness Implement the agreed strategy usiness Analysis Expertise and Knowledge - Respond to complex industry queries - Identify problem and formulate solution - Demonstrate depth of knowledge in required areas of expertise Report Writing and Publications - Control production of formal report - Produce report with in depth analysis and interpretation - Edit reports of a non complex nature - Consult stakeholders on report content - Understand business context of report Committee Paper Writing - Understand and articulate the business issues in a clear and concise manner Quantitative Analysis - Carry out complex numerical analysis (e.g. trends, forecasts, scenario building) - Identify problem and formulate numerical analysis - Undertake model building - Research quantitative techniques and stay up to date with industry best practice

8 Qualitative Analysis - Facilitate discussions and workshops - Promote debate - Understand the main qualitative techniques their applications and be able to apply them to specific business problems - Interview on a one to one basis - exploring context, issues, probing and thinking on your feet - Pull out key messages and provide feedback - Distinguish important and less important issues - Formulate conclusions and recommendations to drive debate - Act as a source of information for both internal and external members requiring information Knowledge Management - Formulate knowledge requirements in specific business areas - Ensure appropriate distribution channels for knowledge - Provide knowledge and an awareness of knowledge sources Project Formulation - Identify a task/project requiring attention and undertake research into the project/problem using expertise in the area - Structure project plans (time scales, budgets, and tasks) - Achieve buy-in to proposals Communication - Present to UK Payments committees/individual members and other stakeholders - Answer complex questions - Tailor messages for different audiences - Structure presentations - Provide analysis and comment - Introduce and summarise reports drawing out the main points - Make recommendations - Chair working groups - Develop business relationships Project Administrator C Communication - Under the direction of the project manager, produce short reports including project status reports - Displays excellent verbal communication with project manager, project support and stakeholders - Ensures accuracy of communications documentation including formatting and style - Develops relationships with peers/members to ensure timely completion of project deliverables

9 Project Organisation - Prioritises workload around project timelines - Upward management of project manager and project team to meet project milestones - Uses Microsoft project or other project management tool to track project status/timelines - Demonstrates willingness to acquire more developed project skills usiness Awareness - Understands how the project fits into business and corporate objectives Project Management Manual Ensure adherence to company standards including project management and risk assessment guidelines and procedures under guidance of the project manager Policy, Regulatory and Lobbying Knowledge and Awareness - Establish and maintain a network of contacts - Develop and maintain awareness of developments in the immediate and wider external environment - Support identification of potential issues and impacts arising - Disseminate information to relevant stakeholders (internal and external) Industry Representation - Support representation of the industry at external meetings or on committees at a domestic, European or global level e.g. through the preparation of briefings etc. - Where appropriate represent specific (e.g. Committee, Scheme, Payments UK, User Forums, UK Cards, FFA UK, SWIFT UK etc) industry interests or views at a cross-divisional level or on a cross-committee basis Consultation - Identify consultations relevant to business area(s) or issues requiring consultation - Coordinate consultation process with Members and / or other stakeholders - Analyse feedback and prepare first drafts of industry responses to external Consultations (e.g. issued by HM Treasury, European Commission, IS, EC etc) - Prepare draft position or discussion papers - Contribute to discussions to achieve an agreed industry position - Where appropriate, develop briefings or best practice guidelines

10 Influencing and Lobbying - Identify potential stakeholders and their key priorities - Support the development of key messages - Support the engagement of stakeholders Committee Secretariat UK Payments Committee Secretaries Guidelines - Ensure adherence to the manual; - Request training if unsure of a procedure. Relationship Management and Communication - Telephone follow up issues with attendees under direction; - Verbal and face to face liaise with attendees under direction; - Written competent in writing minutes and agendas and circulating these following Chairman s approval; - Ensure accuracy of documentation; - Resolve member queries regarding agenda or minutes; - Manage the induction process of new contacts UK Payments contacts database and Livelink. Agenda, Papers and Minutes - Organise conference and meeting requirements; - Collate and distribute meeting papers and agendas preferably using Livelink; - Obtain and collate responses to issues; - Prepare action lists and status reports under direction; - Prioritise time, especially when preparing papers; - Retain minutes of all meetings for historical record preferably via Livelink and backed up on CD; - Internal review of agendas and minutes prior to sending to Chairman for approval Compliance - Display knowledge of house style; - Ensure awareness of Competition Act/Disability Discrimination Act; - Ensure awareness of and adherence to service level agreements; - Ensure terms of reference are complied with.

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