Packages: Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y

Size: px
Start display at page:

Download "Packages: Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y"

Transcription

1 Packages: Pro Master Geius Customer Portal Access Telephoe Helpdesk Support Microsoft - Active Directory, Direct Access, Exchage Server, Forefrot Edpoit Protectio, Hyper-V, IIS, Remote Desktop Services, SharePoit, SQL Server, TMG/UAG, VDI, Widows Cliet ad Server Citrix - Access Gateway, XeApp, XeDesktop, XeServer VMware - Coverter, vcetre, vsphere, Horizo At Majeta Solutios we appreciate just how much you ad your busiess rely o your IT ifrastructure. We also recogise that support eeds vary from customer to customer. That s why we ve created a comprehesive rage of packages ad pricig optios. Whichever package you choose you ll beefit from a host of value added features ad a Majeta Support Team that will esure your queries are always resolved i a efficiet, professioal ad friedly maer. Itroducig Support Plus - a highly flexible ad resposive extesio of a orgaisatio s ow IT fuctio that seemlessly augmets the support services for orgaisatios of all sizes. The service is primarily desiged for orgaisatios which operate their ow IT support staff ad require occasioal techical assistace or support cover. Support Plus provides a multi-vedor remote (telephoe, , remote access) support service desiged to provide a virtual extesio to our cliets iteral IT support structure. Icluded withi Support Plus are a rage of IT support beefits that offer: Cetralised call loggig ad maagemet Level 2 & 3 techical support via phoe, ad remote access Escalatio ad maagemet of issues to vedors or cosultats Maagemet ad icidet reportig Assistace with ifrastructure ad hardware selectio Dealig with restricted IT budgets This brochure details the features that are icluded i each support package provided by Majeta Solutios. If you would like to discuss the packages i more detail please cotact your Majeta Accout Maager o Edpoit Security - McAfee, Microsoft Forefrot, Sophos Storage - Dell MD ad EqualLogic, HP P2000/4000, NetApp, Nexsa, QNAP Back-Up - Symatec Back-Up Exec, Symatec System Recovery, Veeam Back-Up ad Replicatio, Veeam ONE For Symatec Netbackup & Eterprise Vault refer to Master package Server Hardware - Dell Blade, Dell PowerEdge, HP Blade, HP ProLiat For Cisco UCS refer to Geius package Networkig - ASA Firewalls, Dell Powercoect Switches, HP Procurve Switches, Netgear Switches For Cisco Nexus refer to Geius package CAD Workstatio Optimisatio Dedicated Accout Maagemet Dedicated Techical Maagemet Telephoe/Remote Assistace for Istallatios ad Upgrades Microsoft - Lyc, System Cetre (CM, OM, VMM) Back-Up/Archive - Symatec Netbackup, Symatec Eterprise Vault Citrix - Netscaler BlackBerry - BES ad BESX VMware - Site Recovery Maager Cisco - Cisco UCS & Cisco Nexus Core Server Moitorig Service Advaced Moitorig Service IT Ifrastructure Audit Techical Accout Maagemet Review Exteded Hours Coverage 10% Professioal Services Discout For futher iformatio o all Support Plus packages please call

2 Should you eed us to assist you at ay time we will ask you to provide us with some basic iformatio so that we ca actio your request as quickly as possible: 1. A call is placed by you to our cetral support cetre where basic details such as a uique customer referece are take by our Support Desk Operator. 2. The call is the routed to our Helpdesk who will: a. Create a service case for the icidet. b. Determie whether the customer is etitled to support. c. Take additioal techical details regardig the customer ad the icidet. d. Evaluate whether the issue is withi the techical ability of the Helpdesk persoel: i. If it is, the issue is dealt with by the helpdesk operative. ii. If it is ot, the issue is escalated to a seior member of our support services divisio ad the customer will be provided with a call back timeframe. 3. At each poit the case is updated with additioal iformatio. 4. Uresolved issues are escalated automatically. 5. Whe a resolutio is achieved the case is closed. Should you eed us to assist you at ay time you may log a call the Helpdesk o , use our Majeta Solutios Customer Portal (www.majetasolutios.com/customerportal), or us at Should you eed us to assist you at ay time we will ask you to provide us with some basic iformatio so that we ca actio your request as quickly as possible: 1. A descriptio of your problem / request 2. The service level to assig to your request 3. Your cotract umber 4. Your cotact details 5. The umber of users affected by this issue 6. The impact to the busiess Our Helpdesk Co-ordiator will record the details of your issue ad assig your case to the appropriate Support Egieer who will the edeavour to cotact you withi 60 miutes. Oce your request has bee processed you will be ed a referece case umber which will the be used by our systems to track the progress of your case through to completio. If you have ay queries relatig to your issue you will be asked to provide this referece case umber. Our Helpdesk Co-ordiator will require a detailed descriptio of the problem that you are experiecig so that we ca fid a quick resolutio to your issue ad assig the Egieer most suited to resolvig it. Our call loggig procedure is summarised i this flowchart (right). 2 For futher iformatio o all Support Plus packages please call

3 Cotact Helpdesk: Access Customer Portal: Call logged ito helpdesk system Case umber ad otificatio set to customer Majeta case ivestigatio Issue resolved? Yes Case updated ad closed Yes Call is logged with vedor ad a referece umber is issued. Case is progressed to resolutio with the vedor. Case updated ad closed No Is it a product fault? No Ivestigate workarouds. Documet i case For futher iformatio o all Support Plus packages please call

4 Support Plus provides a multi-vedor remote (telephoe, , remote access) support service desiged to provide a virtual extesio to our cliets iteral IT support structure. The service is based upo support tokes that are purchased upfrot, ad used o demad. Each toke represets a pre-determied uit of egieerig support. Uits will be reduced i lie with the actual time cosumed i resolvig calls placed with the Helpdesk. Support Plus is the ideal solutio for complemetig your i-house IT support team durig peak periods, or staff shortages. Alteratively, you may require expertise for ew or specialist products which do t warrat a full time techical support resource. Whatever your circumstaces, Support Plus ca absorb the problematic calls, eablig your IT users to ejoy cosistetly high levels of availability. You get what you eed whe you eed it ad oly pay for what you actually use. Our extesive kowledge of providig support to our cliets has eabled us to develop a rage of packages that deliver reactive support, proactive moitorig ad a host of value added offerigs to help you maximise your ivestmet i IT techology. 4 For futher iformatio o all Support Plus packages please call Choose from 3 packages: The service described here is available durig the followig hours, depedig o the package chose: Stadard Service Desk: 9.00am pm (Moday to Friday excludig public holidays) Exteded Service Desk: 8.00am pm (Moday to Friday excludig public holidays) 24/7 Service Desk: 24 hours a day, 365 days a year

5 Telephoe Helpdesk Support 3rd Party Vedor Escalatio Available up to 24 hours a day, 365 days a year, depedig o the cotract selected. Simply call the Helpdesk o Majeta has a escalatio procedure i place with major maufacturers ad vedors should the eed to escalate a icidet arise. This speeds up problem diagoses ad resolutio. You ca also us at Customer Portal Access The Majeta Solutios Customer Portal is your olie resource for loggig your IT support issues ad requests. The iterface is easy to use ad provides you with a comprehesive view of your cases. Visit the portal at to log, track ad maage your support cases. 3rd & 4th Lie Core Support Provisio of pre-purchased support that is cosumed for reactive support services. Services are cosumed through remote techical support via telephoe, , or remote access methods for core techology sets foud o most moder etworks. Service Level Agreemet A Respose Time SLA provides a guarateed level of first respose to support cases raised with Majeta. Our Time to Assig SLA provides a guarateed widow whe the case will be haded over to a techology specialist. These SLAs esure that we cotiue to deliver a resposive, high quality service to you at all times. Core Techology Support First rate eterprise level assistace, advice ad reactive support for a wide rage of techologies icludig: CAD Workstatio Optimisatio Majeta s dedicated IT Divisio specialises i supportig our customers with advice o hardware ad wider ifrastructure solutios. O a aual basis oe of our IT Techicias will evaluate your CAD hardware for you ad offer advice o ay idetified improvemets that could help you to optimise your software performace. Microsoft - Active Directory, Direct Access, Exchage Server, Forefrot Edpoit Protectio, Hyper-V, IIS, Remote Desktop Services, SharePoit, SQL Server, TMG/ UAG, VDI, Widows Cliet ad Server Citrix - Access Gateway, XeApp, XeDesktop, XeServer VMware - Coverter, vcetre, vsphere, Horizo Edpoit Security - McAfee, Microsoft Forefrot, Sophos Storage - Dell MD ad EqualLogic, HP P2000/4000, NetApp, Nexsa, QNAP Back-Up - Symatec Back-Up Exec, Symatec System Recovery, Veeam Back-Up ad Replicatio, Veeam ONE Server Hardware - Dell Blade, Dell PowerEdge, HP Blade, HP ProLiat Networkig - ASA Firewalls, Dell Powercoect Switches, HP Procurve Switches, Netgear Switches For futher iformatio o all Support Plus packages please call

6 Iclusive of all Support + Pro features plus: Dedicated Accout Maagemet Exteded Techology Support All customers o our Master package are allocated a dedicated Majeta Accout Maager. Your Accout Maager will become your key cotact at Majeta for ay geeral requiremets or queries that you have relatig to Majeta ad your IT ifrastructure. From offerig advice o products, pricig, services ad traiig through to esurig that you are etirely satisfied with the service that you are receivig, your Accout Maager will become your leadig source for advice. First rate eterprise level assistace, advice ad reactive support for a eve wider rage of eterprise techologies. Our exteded Techology Support covers all of the products outlied i our Pro package plus: Dedicated Techical Maagemet I additio to your Majeta Accout Maager we will also allocate you a dedicated Techical Accout Maager. Your Techical Accout Maager will be resposible for owership of your techical issues ad queries from the poit of loggig through to resolutio. 6 Microsoft - Lyc, System Cetre, (CM, OM, VMM) Back-Up/Archive - Symatec Netbackup, Symatec Eterprise Vault Citrix - Netscaler BlackBerry - BES ad BESX VMware - Site Recovery Maager Cisco - Cisco UCS & Cisco Nexus For futher iformatio o all Support Plus packages please call Telephoe/Remote Assistace for Istallatios ad Upgrades Whe istallig or upgradig your software you might fid that you could beefit from some assistace. We offer telephoe ad remote assistace to help resolve ay issues that you might ecouter with your istallatio or upgrade. Majeta recommeds that i order to reduce dowtime ad fully optimise the performace of your istallatio that you utilise our professioal o site istallatio service.

7 Iclusive of all Support + Pro ad Master features plus: IT Ifrastructure Audit Advaced Server Moitorig Service 10% Professioal Services Discout To keep you at your most productive we will offer you a free IT systems audit which covers server, storage ad etwork ifrastructure. Expad the reach of the Server Moitorig package through the additio of daily automated health checks, Back-Up ad AV checks, evet checks, o-demad ad scheduled reports ad asset trackig ad ivetory. IT Ifrastructure cotiually evolves ad busiess requiremets frequetly chage. Most busiesses require specialist IT assistace from time to time to help evaluate, pla, implemet, deploy or maitai their ever chagig IT ifrastructure. We will review your eviromet to idetify resource ad etwork bottleecks as well as assess your data back up ad disaster recovery capability. Exteded Hours Coverage as Stadard To better assist those who start early or work later we provide exteded hours support coverage as stadard from 8.00am to 6.00pm. A 24/7 optio is also available o request. Core Server Moitorig Techical Accout Maagemet (TAM) Review Our osite full day review of your workig practices ad software productivity are coducted by your dedicated Techical Accout Maager (TAM). I additio, your TAM will evaluate your curret procedures to uearth bottle-ecks ad idetify ay skills gaps. They will also deliver a proposal desiged to icrease your workflow efficiecy ad user productivity. To help you get more value for moey we offer a 10% discout o all professioal services withi our Geius Plus Support package. Through tighter itegratio with your day to day operatios ad systems we familiarise ourselves with your eviromet ad are therefore ideally placed to assist you with your IT projects. This also eables us to discout our Professioal Service days to help you drive dow IT costs whilst improvig efficiecy. Majeta s Core Server Moitorig service cotiually moitors the messages beig relayed by your server, alertig you to ay aomalies. This makes you aware of potetial issues before they develop ito problems, allowig corrective actio to be take before your users become affected. This relieves your ow staff of the overhead of carryig out routie maual systems moitorig, or deployig expesive o premise solutios. For futher iformatio o all Support Plus packages please call

8

Managed Oracle Database Service

Managed Oracle Database Service Maaged Oracle Database Service maaged oracle database service As a orgaisatio you eed to esure the highest levels of iformatio availability ad data protectio to support your applicatios. Dimesio Data ca

More information

(VCP-310) 1-800-418-6789

(VCP-310) 1-800-418-6789 Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.

More information

Xantaro Maintenance Services & Operations. XTAC User Guide. UK Edition

Xantaro Maintenance Services & Operations. XTAC User Guide. UK Edition Xataro Maiteace Services & Operatios XTAC User Guide UK Editio XTAC WORKFLOW The Xataro Techical Assistace Cetre (XTAC) is the cetral iterface for all techical questios ad topics for products ad services

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

FPO. A global telecom s strategy. for Canada

FPO. A global telecom s strategy. for Canada FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions 3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

leasing Solutions We make your Business our Business

leasing Solutions We make your Business our Business if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca

More information

Skytron Asset Manager

Skytron Asset Manager Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

E-Plex Enterprise Access Control System

E-Plex Enterprise Access Control System Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet

More information

Radio Dispatch Systems

Radio Dispatch Systems Radio Dispatch Systems ZETRON DISPATCH SOLUTIONS: AT THE CENTER OF YOUR CRITICAL OPERATIONS Your dispatch system is the ceterpoit through which your key operatios are coordiated ad cotrolled. That s why

More information

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector

More information

CCH Accountants Starter Pack

CCH Accountants Starter Pack CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice

More information

e-trader user guide Introduction

e-trader user guide Introduction User guide e-trader user guide Itroductio At UK Geeral our aim is to provide you with the best possible propositio for you ad your customers. We believe i offerig brokers a choice of how they trade with

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

Smart Connected Products & The Internet of Things

Smart Connected Products & The Internet of Things Smart Coected Products & The Iteret of Thigs Who we are Taget delivers Talet Globally. Established for 40 years we specialise i delivery of iovative & tailored talet solutios to customers aroud the world.

More information

Wells Fargo Insurance Services Claim Consulting Capabilities

Wells Fargo Insurance Services Claim Consulting Capabilities Wells Fargo Isurace Services Claim Cosultig Capabilities Claim Cosultig Claims are a uwelcome part of America busiess. I a recet survey coducted by Fulbright & Jaworski L.L.P., large U.S. compaies face

More information

End to End Service Level Management for the Entire Cisco Unified Communications Ecosystem

End to End Service Level Management for the Entire Cisco Unified Communications Ecosystem Ed to Ed Service Level Maagemet for the Etire Cisco Uified Commuicatios Ecosystem The ReliaTel VoIP ad Uified Commuicatios Maagemet Solutio is the ideal platform to moitor, maage, ad optimize the Cisco

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration Trustwave Leverages OEM Parterships to Deepe SIEM Market Peetratio Accelerated lauch of ew security appliaces delivers reveue growth with assist from UNICOM Egieerig ad Dell OEM Solutios Itroductio Trustwave

More information

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues Maual Widows 7 Eterprise Desktop Support Techicia (70-685) 1-800-418-6789 Domai 1: Idetifyig Cause of ad Resolvig Desktop Applicatio Issues Idetifyig ad Resolvig New Software Istallatio Issues This sectio

More information

summary of cover CONTRACT WORKS INSURANCE

summary of cover CONTRACT WORKS INSURANCE 1 SUMMARY OF COVER CONTRACT WORKS summary of cover CONTRACT WORKS INSURANCE This documet details the cover we ca provide for our commercial or church policyholders whe udertakig buildig or reovatio works.

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2 The future of global data maagemet is here: modular, scalable ad itegrated MasterCard smartdata.ge2 Revolutioize your data. Trasform your busiess. MasterCard smartdata.ge2 is a revolutioary web-based

More information

QUADRO tech. FSA Migrator 2.6. File Server Migrations - Made Easy

QUADRO tech. FSA Migrator 2.6. File Server Migrations - Made Easy QUADRO tech FSA Migrator 2.6 File Server Migratios - Made Easy FSA Migrator Cosolidate your archived ad o-archived File Server data - with ease! May orgaisatios struggle with the cotiuous growth of their

More information

Domain 1 Components of the Cisco Unified Communications Architecture

Domain 1 Components of the Cisco Unified Communications Architecture Maual CCNA Domai 1 Compoets of the Cisco Uified Commuicatios Architecture Uified Commuicatios (UC) Eviromet Cisco has itroduced what they call the Uified Commuicatios Eviromet which is used to separate

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

ODBC. Getting Started With Sage Timberline Office ODBC

ODBC. Getting Started With Sage Timberline Office ODBC ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.

More information

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT H E A L T H C A R E D E L I V E R Y S Y S T E M C A S E M A N A G E M E N T E D U C A T I O N Advacemet FORUM CULTIVATING LEADERS IN CASE MANAGEMENT DATES AND LOCATIONS LOS ANGELES, CA DECEMBER 11 DALLAS,

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

INVEST IN UPTIME VOLVO PENTA SERVICE AGREEMENT SAFER AND EASIER OWNERSHIP

INVEST IN UPTIME VOLVO PENTA SERVICE AGREEMENT SAFER AND EASIER OWNERSHIP INVEST IN UPTIME VOLVO PENTA SERVICE AGREEMENT SAFER AND EASIER OWNERSHIP FOUR LEVELS OF SERVICE A BUSINESS RELATIONSHIP WITH YOUR VOLVO PENTA DEALER You have just ivested i a Volvo Peta equipped product,

More information

CUSTOMER SATISFACTION

CUSTOMER SATISFACTION America WORLD-LEADING CUSTOMER SATISFACTION! YOUR PARTNERS IN PERFORMANCE 24-HOUR HOTLINE: Missio Statemet Motoma Robotics is dedicated to deliverig high quality, iovative automatio solutios which help

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

Domain 1: Configuring Domain Name System (DNS) for Active Directory

Domain 1: Configuring Domain Name System (DNS) for Active Directory Maual Widows Domai 1: Cofigurig Domai Name System (DNS) for Active Directory Cofigure zoes I Domai Name System (DNS), a DNS amespace ca be divided ito zoes. The zoes store ame iformatio about oe or more

More information

What is IT Governance?

What is IT Governance? 30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral

More information

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot QUADRO tech PST Flightdeck Put your PST Migratio o autopilot Put your PST Migratio o Autopilot A moder aircraft hardly remids its pilots of the early days of air traffic. It is desiged to eable flyig as

More information

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR THOUGHT LEADERSHIP KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR I a market where it costs eight times more to wi ew customers tha retai the oes you already have, ay errors caused

More information

Managed Services Catalogue (HE)

Managed Services Catalogue (HE) Maaged Services Catalogue (HE) New legislatio ad ew statutory requiremets come i regularly so it is essetial for us to have a flexible system which ca cope with the chages required ad the frequecy of the

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

Appendix B: Third-Party Tools

Appendix B: Third-Party Tools Appedix B: Third-Party Tools I This Chapter Cosideratios The Tools Cosideratios Obviously, beig able to desig, prepare, ad implemet effective disaster recovery strategies for your SharePoit eviromet is

More information

One Goal. 18-Months. Unlimited Opportunities.

One Goal. 18-Months. Unlimited Opportunities. 18 fast-track 18-Moth BACHELOR S DEGREE completio PROGRAMS Oe Goal. 18-Moths. Ulimited Opportuities. www.ortheaster.edu/cps Fast-Track Your Bachelor s Degree ad Career Goals Complete your bachelor s degree

More information

Additional Charges. n Unit transfer fee if you change vehicle - 40 n Disconnection fee if you cancel mid-term - 100 n Missed appointment fee - 30

Additional Charges. n Unit transfer fee if you change vehicle - 40 n Disconnection fee if you cancel mid-term - 100 n Missed appointment fee - 30 Safe Driver Guide Additioal Charges The followig additioal charges may apply to your policy, please see Sectio 3 of your Safe Driver guide for a full descriptio of whe these amouts may be charged: Uit

More information

Ideate, Inc. Training Solutions to Give you the Leading Edge

Ideate, Inc. Training Solutions to Give you the Leading Edge Ideate, Ic. Traiig News 2014v1 Ideate, Ic. Traiig Solutios to Give you the Leadig Edge New Packages For All Your Traiig Needs! Bill Johso Seior MEP - Applicatio Specialist Revit MEP Fudametals Ad More!

More information

Optus Partners for Mobility Solutions.

Optus Partners for Mobility Solutions. PARTNER SOLUTIONS GUIDE Optus Parters for Mobility Solutios. Your essetial guide to improvig productivity ad growig your busiess with cost-effective, comprehesive mobility solutios o the Optus Mobile etwork.

More information

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE OUR EXPERTISE To arrage a meetig with a member of for more iformatio about Price Bailey, At Price Bailey, we recogise that charity ad ot-for-profit

More information

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus Eable Compliace, Quality, ad Efficiecy i Your Safety Operatios with Oracle Argus A Complete Solutio for Cliical ad Post-Marketig Safety A costatly evolvig regulatory climate worldwide, the critical focus

More information

June 3, 1999. Voice over IP

June 3, 1999. Voice over IP Jue 3, 1999 Voice over IP This applicatio ote discusses the Hypercom solutio for providig ed-to-ed Iteret protocol (IP) coectivity i a ew or existig Hypercom Hybrid Trasport Mechaism (HTM) etwork, reducig

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

OfficePACS. Digital Imaging

OfficePACS. Digital Imaging OfficePACS Digital Imagig About Stryker Stryker is a multi-billio dollar compay specializig i orthopaedics We are oe of the largest compaies i the worldwide orthopaedic market We are a Fortue 500 & BusiessWeek

More information

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor

iprox sensors iprox inductive sensors iprox programming tools ProxView programming software iprox the world s most versatile proximity sensor iprox sesors iprox iductive sesors iprox programmig tools ProxView programmig software iprox the world s most versatile proximity sesor The world s most versatile proximity sesor Eato s iproxe is syoymous

More information

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life TIAA-CREF Wealth Maagemet Persoalized, objective fiacial advice for every stage of life A persoalized team approach for a trusted lifelog relatioship No matter who you are, you ca t be a expert i all aspects

More information

Domain 1 - Describe Cisco VoIP Implementations

Domain 1 - Describe Cisco VoIP Implementations Maual ONT (642-8) 1-800-418-6789 Domai 1 - Describe Cisco VoIP Implemetatios Advatages of VoIP Over Traditioal Switches Voice over IP etworks have may advatages over traditioal circuit switched voice etworks.

More information

>7011AUPS UNINTERRUPTIBLE P O W E R SUPPLIES

>7011AUPS UNINTERRUPTIBLE P O W E R SUPPLIES >7011AUPS UNINTERRUPTIBLE P O W E R SUPPLIES Power Failures Strike at the Heart of Critical Operatios 7011A Series Product Lie True O-Lie, Double Coversio UPS Mitsubishi Electric is the world s leadig

More information

Flood Emergency Response Plan

Flood Emergency Response Plan Flood Emergecy Respose Pla This reprit is made available for iformatioal purposes oly i support of the isurace relatioship betwee FM Global ad its cliets. This iformatio does ot chage or supplemet policy

More information

Extending Your Management Reach to Remote Users

Extending Your Management Reach to Remote Users Extedig Your Maagemet Reach to Remote Users White Paper LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users Table of Cotets Executive Summary... 3 Obstacles to Cost-Effective Remote Maagemet...

More information

Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS. Drug Distribution and Dispensing. Patient Safety

Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS. Drug Distribution and Dispensing. Patient Safety Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS Drug Distributio ad Dispesig Patiet Safety Cliical Program Developmet Commuicatio with Patiets, Prescribers ad Pharmacists Drug Beefit Desig Busiess

More information

Premier Edition for Brokerage General Agencies

Premier Edition for Brokerage General Agencies Premier Editio for Brokerage Geeral Agecies P R O D U C T O V E R V I E W Improve commuicatio ad streamlie busiess processes to drive ew growth Premier Editio for Brokerage Geeral Agecies The success of

More information

Engineering Data Management

Engineering Data Management BaaERP 5.0c Maufacturig Egieerig Data Maagemet Module Procedure UP128A US Documetiformatio Documet Documet code : UP128A US Documet group : User Documetatio Documet title : Egieerig Data Maagemet Applicatio/Package

More information

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS I the sprig of 2008, Stadig Together agaist Domestic Violece carried out a piece of collaborative work o domestic violece

More information

Season s Greetings. President s Message

Season s Greetings. President s Message News SOLELY FOR BENEFIT December 2012 BOARD OF DIRECTORS PRESIDENT Tret White Pharmacists Associatio of Newfoudlad ad Labrador (PANL) SECRETARY/TREASURER Price Edward Islad Pharmacists Associatio (PEI)

More information

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology TruStore: The storage system that grows with you Machie Tools / Power Tools Laser Techology / Electroics Medical Techology Everythig from a sigle source. Cotets Everythig from a sigle source. 2 TruStore

More information

A GUIDE TO BUILDING SMART BUSINESS CREDIT

A GUIDE TO BUILDING SMART BUSINESS CREDIT A GUIDE TO BUILDING SMART BUSINESS CREDIT Establishig busiess credit ca be the key to growig your compay DID YOU KNOW? Busiess Credit ca help grow your busiess Soud paymet practices are key to a solid

More information

CCH Document Management

CCH Document Management CCH Documet Maagemet documet maagemet facig today s challeges We eed a documet maagemet system that does more tha just store documets Over the years we ve see a gradual reductio i the amout of paper circulatig

More information

FIRE PROTECTION SYSTEM INSPECTION, TESTING AND MAINTENANCE PROGRAMS

FIRE PROTECTION SYSTEM INSPECTION, TESTING AND MAINTENANCE PROGRAMS STRATEGIC OUTCOMES PRACTICE TECHNICAL ADVISORY BULLETIN February 2011 FIRE PROTECTION SYSTEM INSPECTION, TESTING AND MAINTENANCE PROGRAMS www.willis.com Natioal Fire Protectio Associatio (NFPA) #25 a mai

More information

Contents. 1 Scalable Business Management Software. 2 Overview of Benefits. 3 Choosing the right Sage Accpac ERP Edition for your Business

Contents. 1 Scalable Business Management Software. 2 Overview of Benefits. 3 Choosing the right Sage Accpac ERP Edition for your Business Accpac ERP Cotets 1 Scalable Busiess Maagemet Software 2 Overview of Beefits 3 Choosig the right Sage Accpac ERP Editio for your Busiess 4 Sage Accpac ERP Feature Compariso 5 A Breakdow of Core Modules

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

AGC s SUPERVISORY TRAINING PROGRAM

AGC s SUPERVISORY TRAINING PROGRAM AGC s SUPERVISORY TRAINING PROGRAM Learig Today...Leadig Tomorrow The Kowledge ad Skills Every Costructio Supervisor Must Have to be Effective The Associated Geeral Cotractors of America s Supervisory

More information

Enhance Your Financial Legacy Variable Annuity Death Benefits from Pacific Life

Enhance Your Financial Legacy Variable Annuity Death Benefits from Pacific Life Ehace Your Fiacial Legacy Variable Auity Death Beefits from Pacific Life 7/15 20172-15B As You Pla for Retiremet, Protect Your Loved Oes A Pacific Life variable auity ca offer three death beefits that

More information

Managed File Transfer. Managed File Transfer. express [enterprise] file delivery

Managed File Transfer. Managed File Transfer. express [enterprise] file delivery Maaged File Trasfer Maaged File Trasfer express [eterprise] file delivery Maaged File Trasfer express [eterprise] file delivery fiacial egieerig photos desig legal marketig express [eterprise] file delivery

More information

ion Wellness Solution

ion Wellness Solution ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is

More information

Tenants handbook Booklet 4. Paying your rent. June 2015

Tenants handbook Booklet 4. Paying your rent. June 2015 Teats hadbook Booklet 4 Payig your ret Jue 2015 Your Ret ad other charges Payig your ret ad other charges is a coditio of your teacy. If you do ot pay, you will have broke your teacy agreemet with us.

More information

For customers Key features of the Guaranteed Pension Annuity

For customers Key features of the Guaranteed Pension Annuity For customers Key features of the Guarateed Pesio Auity The Fiacial Coduct Authority is a fiacial services regulator. It requires us, Aego, to give you this importat iformatio to help you to decide whether

More information

Mobile Application Testing

Mobile Application Testing White Paper Mobile Applicatio Testig Device ad platform diversity, short release cycles, lack of mature testig tools ad the variety of etwork coectivity optios result i frequet cost overrus ad missed deadlies

More information

IT Management Options. Security Redefined. Flexible Offerings. Peace of Mind

IT Management Options. Security Redefined. Flexible Offerings. Peace of Mind IT Maagemet Optios Security Redefied Flexible Offerigs Peace of Mid Secure Data Ceters SymQuest has two compliat SSAE-16 Secure Data Ceters (SDC) located i South Burligto, VT ad Westbrook, ME. Our ifrastructure

More information

Best of security and convenience

Best of security and convenience Get More with Additioal Cardholders. Importat iformatio. Add a co-applicat or authorized user to your accout ad you ca take advatage of the followig beefits: RBC Royal Bak Visa Customer Service Cosolidate

More information

RISK TRANSFER FOR DESIGN-BUILD TEAMS

RISK TRANSFER FOR DESIGN-BUILD TEAMS WILLIS CONSTRUCTION PRACTICE I-BEAM Jauary 2010 www.willis.com RISK TRANSFER FOR DESIGN-BUILD TEAMS Desig-builD work is icreasig each quarter. cosequetly, we are fieldig more iquiries from cliets regardig

More information

WHERE CHANGE IS POSSIBLE

WHERE CHANGE IS POSSIBLE WHERE CHANGE IS POSSIBLE gree workspaces AT TIDES, WE HAVE BEEN WORKING WITH PEOPLE LIKE YOU FOR MORE THAN 30 YEARS TO MAKE THE WORLD A BETTER PLACE. Our missio is to parter with philathropists, foudatios,

More information

Detecting Voice Mail Fraud. Detecting Voice Mail Fraud - 1

Detecting Voice Mail Fraud. Detecting Voice Mail Fraud - 1 Detectig Voice Mail Fraud Detectig Voice Mail Fraud - 1 Issue 2 Detectig Voice Mail Fraud Detectig Voice Mail Fraud Several reportig mechaisms ca assist you i determiig voice mail fraud. Call Detail Recordig

More information

Information for Programs Seeking Initial Accreditation

Information for Programs Seeking Initial Accreditation Iformatio for Programs Seekig Iitial Accreditatio Aswers to Frequetly- Asked-Questios (from www.abet.org/ew-to-accreditatio/) Assurig Quality l Stimulatig Iovatio This documet iteds to aswer may of the

More information

Comparing Credit Card Finance Charges

Comparing Credit Card Finance Charges Comparig Credit Card Fiace Charges Comparig Credit Card Fiace Charges Decidig if a particular credit card is right for you ivolves uderstadig what it costs ad what it offers you i retur. To determie how

More information

Enhance Your Financial Legacy Variable Annuities with Death Benefits from Pacific Life

Enhance Your Financial Legacy Variable Annuities with Death Benefits from Pacific Life Ehace Your Fiacial Legacy Variable Auities with Death Beefits from Pacific Life 9/15 20188-15C FOR CALIFORNIA As You Pla for Retiremet, Protect Your Loved Oes A Pacific Life variable auity ca offer three

More information

Information about Bankruptcy

Information about Bankruptcy Iformatio about Bakruptcy Isolvecy Service of Irelad Seirbhís Dócmhaieachta a héirea Isolvecy Service of Irelad Seirbhís Dócmhaieachta a héirea What is the? The Isolvecy Service of Irelad () is a idepedet

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

Improving NEC Contract Change Management with CCM

Improving NEC Contract Change Management with CCM Improvig NEC Cotract Chage Maagemet with CCM Professor Mig Su Tejas Oza Jue 2008 The Authors Professor Mig Su is the Director of Costructio ad Property Research Cetre at the Uiversity of the West of Eglad.

More information

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19

More information

Professional Networking

Professional Networking Professioal Networkig 1. Lear from people who ve bee where you are. Oe of your best resources for etworkig is alumi from your school. They ve take the classes you have take, they have bee o the job market

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

The Vehicle Warranty Products Code

The Vehicle Warranty Products Code The Vehicle Warraty Products Code Applyig to warraty admiistrators govered by the Tradig Stadards Istitute-approved guidelies Cotets Itroductio 3 Defiitios 4 Advertisig What our promise meas to you 6 What

More information

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles

More information

HP Asset Manager. Software version: 5.20. Service Asset and Configuration Management

HP Asset Manager. Software version: 5.20. Service Asset and Configuration Management HP Asset Maager Software versio: 5.20 Service Asset ad Cofiguratio Maagemet Documet Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009

More information

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace

More information