ion Wellness Solution

Transcription

1 ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is also o ehacig professioalism ad service stadards. Uderstadig this, we, at Tata Cosultacy Services (TCS), help leverage techology to itroduce higher levels of efficiecy i your operatios as well as power your expasio programme. Our ion Welless Solutio, a comprehesive offerig desiged for every kid of welless cliic from slimmig ad fitess cetres to beauty salos, holistic healig cetres, ski ad cosmetic cliics, spas, ad Ayurveda therapy cetres helps you achieve this. The solutio assists you i capturig cliet leads ad pursuig the big oes. The modules of the solutio cover systematic lead capture, follow up, customer feedback, appoitmets, ad professioal billig. The comprehesive solutio also esures that you stay i cotrol of back-ed operatios such as trackig ivetory usage, calculatig staff icetives ad commissios, pluggig reveue leaks, ad moitorig busiess parameters. I short, our ion Welless Solutio leverages your uderstadig of the local market, helpig you attract more cliets ad multiply your reveues. Welless Ask ion? Help

2 Applicatio Modules At Each Brach Workforce Maagemet: Helps maage staff holidays; defie ad allocate shifts, leaves, ad overall availability of resources. At the Head Office Customer Relatioship Maagemet (CRM). This icludes all the fuctioalities of the CRM Solutio, such as detailed optios to maage cliets, cotacts, leads, campaigs, commuicatio, cases, ad service level agreemets. Appoitmet scheduler. Helps maage leads; block rooms for appoitmets; view appoitmets by resource or room; block equipmet; look at maiteace aspects of the cetre; ad check waitlist. Poit of Sale. Helps maage cliets billig for packages, service, product, membership, gift certificates, ad complemetary services; hadles memberships, employee beefits, poits redemptio, refuds, bill voids, ad holds; tracks cheques, credit card slips, referral details, discrepacy adjustmets, pedig collectios, cash advaces, ad petty cash. Ivetory maagemet. Maages dispatch details, iteral issues, ad trasfers of stock, schedule stock take, search cout sheet, ad trasfer requests. Day activities. Helps maage day begi, ed, ad accoutig activities. Poit of Sale. Offers comprehesive master optios to maage taxes, bak accouts for the Head Office ad braches, defie employee icetives, happy hours, promotios, reasos, cliet referrals, gift vouchers, statutory fields, ad mothly targets. As a operatioal poit, it offers optios to view cliet billig history, bill voids, ad day ed status; track credit card slips; tally collectios; maage refuds; track cheques; maage employee poit schemes, memberships, target icetives, ad petty cash categories. Appoitmet scheduler. Hadles makig, cacellig, cofirmig waitlisted, reschedulig, ad recofirmig appoitmets. Also offers a dyamic diary view caledar to maage appoitmets. Service maagemet. Icludes optios to maage master files by defiig hierarchies, hierarchy values, equipmet, services, packages, rooms, body parts, body part types, product groups, ad solutios (combiatio of service ad product). Admiistratio. Helps i coductig geeral admiistratio fuctios to cofigure ivoice layouts ad defie busiess parameters. Also icludes security admiistratio fuctios to map roles o the scree, maage passwords, ad user autheticatio codes. Admiistratio. Helps maage pricig templates for services, packages, ad products ad employee poits (this feature works i cojuctio with HRMS ad Payroll). ion Procuremet ad Ivetory Solutio. Has optios to hadle master data files, iitialise the system with opeig stock, place purchase orders, hadle purchase receipts, maage goods trasfers betwee Head Office ad braches, ad itegrate with the F&A Solutio.

3 Reports The ion Welless Solutio offers two sets of reports odemad ad pre-cofigured to track every aspect of your busiess. The set of easy-to-use, o-demad reports comes with cofigurable filters for users to geerate user-defied reports o specific criteria ad save these updated/ ew formats. Users may slice ad dice data i a sigle page ad also admiister reports to maitai their cofidetiality or to restrict the iformatio icluded i a report to a certai orgaisatioal uit. Report results may be sorted o selected colums ad be updated with fresh iformatio every time a report is opeed. A represetative list of some of the reports O-demad reports: Appoitmet cosumed Vs SMS set Appoitmet details Feedback set Lead drill-dow or o-demad Promotio Received/ set SMS Resource/ room utilisatio Pre-cofigured reports: Appoitmet details report No-show or cacellatio report Waitlist details Lead status report Cetre trasfer details Leave iformatio summary Leave iformatio detail Cetre deputatio details Resource availability details Resource utilisatio details Time allocatio report Bill void report Cash deomiatio report Recociliatio report Cheque status report Cheques report Reports geerated Welless Ask ion? Help

4 Beefits Comprehesive coverage. The ion Welless Solutio takes care of both, the frot-ed ad back-ed operatioal aspects of your busiess, as well as seamlessly itegrates with modules for huma resource maagemet, payroll (liked to a attedace trackig system), ad fiace ad accoutig. Satisfied customers. The solutio gives you a 360-degree view of your customers prefereces ad helps you track the effectiveess of promotioal campaigs, ad maage feedback usig a simple, two-way SMS commuicatio. The advatage is more satisfied customers who retur for repeat services. Motivated staff. Usig automated methods to calculate staff icetives ad commissios helps esure your staff stays motivated to give their best performaces ad satisfy cliets. Higher reveues. Better cotrol over your busiess improves operatioal efficiecy ad optimises resource utilisatio. Precise ivetory maagemet plugs reveue leaks. As a result, you ejoy higher reveues. Better decisios. Access to a cosolidated seamless flow of data ad uified real-time cetral views of operatios across geographically dispersed braches help you track customer buyig patters ad make iformed decisios.

5 Why ion ion provides comprehesive solutios that address varied IT requiremets. From etwork to ERP, ion is offered as a sigle service, i a pay-per-use model, allowig you to leverage the solutio s true potetial. ion esures itegratio of all processes alog with ease of use. ion promises: High performace i ormal broadbad; Striget security ad data privacy ; Guarateed availability (99 per cet uptime); Disaster recovery; Reduced eed for IT staff. Persoalised solutios Although this is a cloud service, the software is cofigurable to each busiess. You will always get the flavour of your ow busiess by pickig ad choosig what processes you would eed. Automatic upgrades We cotiuously ivest i our solutios to esure best practices. We erich the software based o user feedback ad busiess ad statutory chages. We esure the upgrade without disruptig the user. ion, therefore, maages your processes while you use the software. You gai from: Itegrated solutios We esure that all your solutios are coected. For example, if you are usig a CRM alog with a ERP, ad have a documet maagemet system to orgaise your files, we esure that these solutios are coected ad work as oe. So for you, it is simply IT ad ot applicatios. Icreased agility We brig i the agility to keep pace with chagig processes or a ew lie of busiess. We help you cofigure the processes to work differetly or simply choose ew practices recommeded by the software. Our activatio system flags o best practices while the system is ruig. As you pick ad choose, we give you more optios to choose from. A pay-as-you-use model This model elimiates capital ivestmet as we provide the IT ifrastructure ad software o ret. You pay as you use ad oly for the umber of users who actually use the software. The ret is charged mothly. Typically, the cumulative retal for three years is equal to the capital cost of acquirig similar or lesser software with oe-time paymet. Usually, the ROI exceeds retal withi three moths, whe best practices are well followed. The retal icludes maiteace ad traiig, with o hidde costs.

6 About ion ion is Tata Cosultacy Services strategic uit for Small ad Medium Busiess. ion provides ed - to - ed busiess solutios to the SMB segmet, the growth egie of the ecoomy. ion caters to the eeds of multiple idustry segmets with best practices gaied through TCS global experiece, domestic market reach, skills, kow-how ad delivery capabilities. For more iformatio, visit us at Cotact To kow more about the ion Welless Solutio Toll Free Number io.salessupport@tcs.com About Tata Cosultacy Services Ltd (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled ifrastructure, egieerig ad TM assurace services. This is delivered through its uique Global Network Delivery Model, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2011 Tata Cosultacy Services Limited TCS Desig Services M 0611