Baan Service Master Data Management

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1 Baa Service Master Data Maagemet Module Procedure UP069A US

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3 Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package : Baa Service Editio : A Date : July 1998 Copyright 1998 Baa Developmet B.V. All rights reserved The iformatio i this documet is subject to chage without otice. No part of this documet may be reproduced, stored or trasmitted i ay form or by ay meas, electroic or mechaical, for ay purpose, without the express writte permissio of Baa Developmet B.V. Baa Developmet B.V. assumes o liability for ay damages icurred, directly or idirectly, from ay errors, omissios or discrepacies betwee the software ad the iformatio cotaied i this documet. Master Data Maagemet

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5 Table of cotets 1. The Master Data Maagemet (MDM) module i BaaERP The MDM cocept as applied i BaaERP MDM s fuctioal procedures The modules related to MDM The fuctioality of MDM s busiess objects Defiig the geeral service data Settig up the geeral service parameters Defiig labor rates, tasks, hourly labor types, ad service types Defiig checklists ad checks To use optioal sessios i the geeral service data procedure Settig up the service orgaizatio Settig up service ceters ad service areas Registerig service employees ad associated skills Usig service kits Usig distace zoes To use optioal sessios i the service orgaizatio data procedure Defiig the service item data Defiig service item data To use optioal sessios i the service item data procedure 4-3 Master Data Maagemet i

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7 About this documet Read this documet to get a overview of the Master Data Maagemet module s fuctioality ad to lear more about the fuctioal procedures that are related to MDM. You eed o detailed kowledge of the BaaERP software to read this documet. However, you are more likely to uderstad the cotets if you are familiar with: The overall structure of packages, modules, ad sessios withi the BaaERP software The geeral busiess procedures used i everyday busiess practice The basic cocepts of eterprise resource plaig For detailed descriptios of the module s sessios, refer to BaaERP s comprehesive olie Help. To use this documet Read Chapter 1, The Master Data Maagemet (MDM) module i BaaERP, if you wat to kow more about: The module s fuctioality The relatioship of the module with other modules The fuctioality of the module s busiess objects Read Chapter 2, Defiig the geeral service data, if you wat to kow more about: The sessios i the procedure The results of the procedure The sessios that are related to the procedure The optioal sessios that are related to the procedure Read Chapter 3, Settig up the service orgaizatio, if you wat to kow more about: The sessios i the procedure The results of the procedure The sessios that are related to the procedure The optioal sessios that are related to the procedure Read Chapter 4, Defiig the service item data, if you wat to kow more about: The sessios i the procedure The results of the procedure The sessios that are related to the procedure The optioal sessios that are related to the procedure Master Data Maagemet 1

8 Acroyms used i this documet BO CCP CFG CLM COM CTM IBD MCS MDM SBOM SOC SPC Busiess Object Caledars ad Periods Cofiguratio Cotrol Call Maagemet Commo Data Cotract Maagemet Item Base Data System Tables Master Data Maagemet Service Bill of Materials Service Order Cotrol Service Plaig & Cocepts Leged Madatory sessio Optioal sessio Madatory busiess object Optioal busiess object CF PCS PCS Idicates a madatory sessio Idicates a optioal sessio Idicates a madatory busiess object Idicates a optioal busiess object Idicates a package Idicates a module Idicates a module that is described i the module procedure Master Data Maagemet 2

9 1. The Master Data Maagemet (MDM) module i BaaERP The MDM cocept as applied i BaaERP MDM fuctioal procedures The modules related to MDM The fuctioality of MDM busiess objects 1.1 The MDM cocept as applied i BaaERP You ca use MDM to maitai the geeral service data that is required i Baa Service. Because the data i MDM is used i may other Baa Service modules, it is defied i a separate module. The master data ca be subdivided ito the followig groups: Geeral service data Service orgaizatioal data Service item data Figure 1 shows how MDM is positioed i BaaERP. Service Cofiguratio Cotrol CFG COM CCP MDM Basic data Service Call Maagemet Service Cocepts, Plaig & Cotrol SPC SOC Service Cotract Maagemet CLM CTM Figure 1, MDM withi BaaERP MDM acts as a library module. All of the geeral data that is used i the other modules of Baa Service is stored i this module. Master Data Maagemet 1-1

10 The Master Data Maagemet (MDM) module i BaaERP 1.2 MDM s fuctioal procedures MDM cotais the followig procedures: Defiig geeral service data Settig up the service orgaizatio data Defiig the service item data 1.3 The modules related to MDM Figure 2 shows the modules that are related to MDM CFG CLM SPC CTM MDM SOC IBD MCS COM CCP EMM Figure 2, The modules related to MDM MDM uses from: Item Base Data (IBD) module, the item data as the source for the service item data. System Tables (MCS) module, the departmet data as the source for the service ceters. The currecies data is used for service item prices, labor rates, ad so o. Commo Data (COM) module, the employee data used to defie the service employees. Caledar ad Periods (CCP) module, the availability type used to lik to service types. Eterprise Maagemet (EMM) module, the currecy ad the exchage rate defiitio ca be made. Cofiguratio Cotrol (CFG) module, the object groups to relate item data ad employee data to particular types of objects. Master Data Maagemet 1-2

11 The Master Data Maagemet (MDM) module i BaaERP The followig modules are also related to MDM. The Service Plaig ad Cocepts (SPC) module cotrols the maiteace plaig aspects for the service items. The Service Order Cotrol (SOC) module hadles the plaig of service orders that are to be carried out o istallatios. The service employees are allocated ad plaed based o their skills ad service ceter. Travelig costs ca be determied based o the service areas of the service employee ad the istallatio. The Cotract Maagemet (CTM) module uses the service areas to determie the travelig terms. It also uses service-item prices ad labor rates to determie the service-cotract price. Service types ca be used to defie cotract terms. The Call Maagemet (CLM) module uses: Service ceters ad service employees to assig calls Service areas as a search criteria to locate the cofiguratio that is related to a call The Cofiguratio Cotrol (CFG) module uses the distace zoes, the service areas, ad the service ceters as site locatio data for the cofiguratio. The service employees ca be related to a cofiguratio ad object i the CFG module. 1.4 The fuctioality of MDM s busiess objects MDM cotais the followig busiess objects: Geeral Service Data Service Orgaizatio Service Item Data For optimal use of the Baa Service, it is recommeded that you fill i the data i this module as extesively as possible. Figure 3 shows the mai flow betwee the busiess objects. Geeral Service Data Service Orgaizatio Service Item Data Figure 3, The mai flow betwee the busiess objects Master Data Maagemet 1-3

12 The Master Data Maagemet (MDM) module i BaaERP Geeral Service Data I the Geeral Service Data busiess object you ca defie the data for the geeral service iformatio. You must eter such master data as fully as possible especially the service parameters. The Geeral Service Data busiess object is comprized of the defiitio, modificatio, ad so o, of the followig subjects: Labor rates Tasks Hourly labor types Service types Checkslists ad checks by checklists Service Orgaizatio I the Service Orgaizatio busiess object you ca defie the data that is related to a service orgaizatio. Baa Service makes use of a great variety of data, which cocers the service orgaizatio as a whole. Service ceters ca be defied to distiguish orgaizatioal uits i a service orgaizatio. Differet service areas ca be defied, based o ZIP-code (also kow as postal codes) rages. The service areas ca be related to service ceters ad warehouses. Service kits, which are related to each other based o their fuctioality, ca be defied as service-kit types, for plaig purposes. I additio to service areas, distace zoes ad zoe classes ca be defied, which ca be used to determie travelig costs. The service employee s kowledge, experiece, ad skills ca be defied i Baa Service. You ca also lik the service car to the service employee. Service Item Data I the Service Item Data BO, the data for service items or the default data for a service item group ca be defied. You ca defie maiteace cocepts for these service items. The service items ca also be used to create a service bill of material (Service BOM), a service cotract or a service order. Withi this BO it is possible to defie the price lists for service activities o a certai service item. Whe service cotracts are defied or the price of a idividual service order is determied, service costs ca be calculated based o a stadard price list. This price list is defied for a item or a referece activity, ad is always i combiatio with a service type. You ca globally update the prices withi these price lists. Master Data Maagemet 1-4

13 2. Defiig the geeral service data This chapter describes: How to set the geeral parameters for Baa Service How to defie labor rates, tasks, hourly labor types, ad service types How to defie checklists ad checks The optioal sessios that ca be used whe you defie the geeral service data 2.1 Settig up the geeral service parameters To esure proper operatio of the Baa Service package, geeral service parameters must be set up before you use this package. I the Geeral Service Parameters (tsmdm0100s000) sessio you ca set the parameters for: Time uits Time uit parameters must be set for: Labor rates Duratio of service activities or travelig Base hours Skill coditios These parameters are used to allocate the suitable service egieer to carry out a service order. Item revisio If revisio cotrol for items is used (see the EDM Parameters (tiedm0100s000) sessio), item revisio parameters ca be used for revisio cotrol i Baa Service. Travelig These parameters ca be used whe travelig costs are ivolved i the service-order procedure. Sales-price search method You ca set a search method for retrievig the sales price of items to determie: The material terms of service cotracts, service-cotract quotatios, service-cotract templates, warraties, ad service-order quotatios The material costs of a service order Master Data Maagemet 2-1

14 Defiig the geeral service data 2.2 Defiig labor rates, tasks, hourly labor types, ad service types Note Figure 4 shows the steps you must perform i this procedure. Step 3 ad step 4 do ot have to be performed i this sequece. 1 Labor Rates (tsmdm0110m000) 2 Tasks (tsmdm0515m000) 3 Hourly Labor Types (tsmdm0125m000) 4 Service Types (tsmdm0130m000) Figure 4, Defiig geeral service data Step 1 Step 2 The procedure cosists of the followig steps. Labor Rates (tsmdm0110m000) You ca use this sessio to defie the labor rates that are used i Baa Service. The labor rates ca be liked to: Labor terms of cotracts, cotract templates, cotract quotatios, serviceorder quotatios, ad warraties Tasks Skills Service ceters Service-order estimated labor costs Referece activity Tasks (tsmdm0515m000) This sessio must be used to defie tasks. These tasks ca be used i: Labor terms of cotracts, cotract templates, cotract quotatios, serviceorder quotatios, ad warraties Service-order estimated labor costs Service hours accoutig Labor requiremets of referece activities ad plaed activities Master Data Maagemet 2-2

15 Defiig the geeral service data Step 3 Step 4 Hourly Labor Types (tsmdm0125m000) I this sessio you ca specify surcharges for regular hours ad overtime hours. The hourly labor types ca be used i: Labor terms of cotracts, cotract templates, cotract quotatios, serviceorder quotatios, ad warraties Service-order estimated labor costs Service hours accoutig Service Types (tsmdm0130m000) Service types are used to predefie the sequece i which service activities must to be carrried out ad to determie the cost amouts ivolved accordig to a certai type of service. The service types ca be liked to: Terms ad coverage terms of service cotracts, service-cotract templates, service-cotract quotatios, service-order quotatios, ad warraties Service activity price lists Objects ad activities by service-order quotatio Service-order activities Referece activities ad plaed activities 2.3 Defiig checklists ad checks Checklists are optioal ad ca be used to group together specific checks so that more tha oe check ca be defied for a service activity. Checklists ca be used whe a service activity is beig carried out. The service egieer ca use the checklist for, example,: To fid out the actual cause of a problem To carry out a ispectio before doig maiteace Figure 5 shows the steps that must be take to defie a checklist. 1 Checklists (tsmdm0140m000) 2 Checks by Checklist (tsmdm0145m000) Figure 5, Defiig checklists ad checks by checklist Master Data Maagemet 2-3

16 Defiig the geeral service data Step 1 Step 2 The checklist procedure cosists of the followig steps. Checklists (tsmdm0140m000) You ca use this sessio to defie the checklist. The checklist ca be liked to: A solutio i the Solutio Cotrol (tsclm3540m000) sessio A service-order activity i the Service Order Activities (tssoc2510m000) sessio A referece activity i the Referece Activities (tsspc1500m000) sessio ad a plaed activity i the Plaed Activities (tsspc2500m000) sessio Whe you prit the service-order documets, you ca select to prit these checklists. Checks by Checklist (tsmdm145m000) I this sessio you ca defie the checks, ad the associated aswers, o the checklist. 2.4 To use optioal sessios i the geeral service data procedure You ca use the followig optioal sessios i the geeral service data procedure. Report sessios To prit the geeral service data, use the followig sessios: Prit Labor Rates (tsmdm0410m000) sessio Prit Tasks (tsmdm0415m000) sessio Prit Hourly Labor Types (tsmdm0425m000) sessio Prit Service Types (tsmdm0430m000) sessio Prit Checklists (tsmdm0440m000) sessio Prit Checks by Checklist (tsmdm0445m000) sessio Prit Service Parameters (tsmdm0400m000) sessio Master Data Maagemet 2-4

17 3. Settig up the service orgaizatio This chapter describes: How to set up a service orgaizatio that cotais: Service ceters Service areas, which icludes ZIP-code rages Service employees with associated skills ad service cars Service kits Distace zoes ad distace classes 3.1 Settig up service ceters ad service areas This procedure describes how to eter the structure of a service orgaizatio, which is part of a larger orgaizatio ito Baa Service. To represet the structure of idepedet service compaies withi larger busiess orgaizatios, multi-site facilities are required. These facilities allow the relatio betwee multiple busiess uits to be recorded i Baa Service. To distiguish orgaizatioal uits withi service orgaizatios, service ceters ca be defied as mai service-ceters ad sub service-ceters. I additio to the ormal service ceter fuctioality, mai service ceter allow aggregatio of data from the sub service-ceter to the mai service-ceter level. For example, if service orders are plaed for a mai service-ceter, they will also be plaed for the sub service-ceter. Differet service areas ca be distiguished withi oe service ceter. Service areas are maily relevat to compaies that deal with exteral maiteace. Figure 6 shows the steps that must be take to defie service ceters ad service areas. 1 Departmets (tcmcs0565m000) 2 Service Ceter (tsmdm1500m000) 3 Service Areas (tsmdm1505m000) 4 ZIP Code Rages (tsmdm1125m00) Figure 6, Defiig service ceters ad service areas Master Data Maagemet 3-1

18 Settig up the service orgaizatio Step 1 The followig steps apply to this procedure: Departmets (tcmcs0565m000) A service ceter is derived from a departmet that is defied i the Departmets (tcmcs0565m000) sessio. I this sessio you ca defie the departmet. For more iformatio, refer to the System Tables (MCS) module of Baa Commo. Figure 7 shows a example of how service ceters ca be orgaized withi service areas. Mai Service Area Sub Service Area Sub Service Area Sub Service Ceter Sub Service Ceter Mai Service Ceter Sub Service Ceter Sub Service Area Figure 7, Service ceters withi service areas Master Data Maagemet 3-2

19 Settig up the service orgaizatio Step 2 Step 3 Step 4 Service Ceter (tsmdm1500m000) You ca use this sessio to defie the details of a service ceter. You ca also set the default series umber for: Service-cotract quotatios ad service cotracts that are hadled i the CTM module. Service-order quotatios, service orders, ad field chage-orders that are hadled i the SOC module. Calls that are hadled i the CLM module. Service Areas (tsmdm1505m000) I this sessio the geeral data ad the travelig data of the service areas must be defied. ZIP Code Rages (tsmdm1125m000) You ca use this sessio to specify the zip code rages related to service areas withi a couty. 3.2 Registerig service employees ad associated skills Service-employee data is eeded i Baa Service to pla ad carry ut service orders. Figure 8 shows the steps that must be take to register the service employee data. 1 Service Car (tsmdm1545m000) 2 Employee (tccom0501m000) 2a Service Employee (tsmdm1540m000) 3 Skills (tsmdm1130m000) 5 User Defaults (tsmdm1550m000) 4 Skills by Employee (tsmdm1135m000) Figure 8, Registerig service employees Master Data Maagemet 3-3

20 Settig up the service orgaizatio Step 1 Step 2 Step 2a Step 3 Step 4 Step 5 The followig steps apply to this procedure. Service Cars (tsmdm1545m000) You ca use this optioal sessio to defie service cars that ca be related to a service employees. The service cars ca also be defied as mobile warehouses. Employees (tccom0501m000) You ca use this sessio to defie the employees from which the service employees are derived. For more iformatio, refer to the Commo Data (COM) module of Baa Commo. Service Employee (tsmdm1540m000) You ca use this sessio to register the service employee ad its related data. Skills (tsmdm1130m000) You ca use this sessio to eter the skills that are required to carry out service activities. These skills ca be related to: Service Employees i the Skills by Employee (tsmdm1135m000) sessio Referece Activities i the Referece Activities (tsspc1500m000) sessio Plaed Activities i the Plaed Activities (tsspc2500m000) sessio Skills by Employee (tsmdm1135m000) I this sessio you ca eter the skills of the service employee. Based o these skills ad the skill coditio parameters i the Geeral Service Parameters (tsmdm0100s000) sessio, the service employee is plaed to carry out service activities. User Defaults (tsmdm1550m000) You ca use this optioal sessio to set the default data of a user who is resposible for eterig the followig i Baa Service: Service cotracts Service-cotract quotatios Service orders Service-order quotatios Calls Field chage-orders The user defaults must also be defied to start certai sessios. For example, to start the Trasfer Maiteace Plaig to Service Orders (tsspc2220m000) sessio. Master Data Maagemet 3-4

21 Settig up the service orgaizatio 3.3 Usig service kits A service kit is related to a warehouse ad is therefore treated as a portable warehouse. A service kit cotais compoets that ca be used whe service activities are carried out. Whe service orders are plaed, the plaig system ca check o the availability of suitable service kits. Figure 9 shows the steps required to use service kits 1 Service Kit Types (tsmdm1115m000) 2 Service Kit Type Parts (tsmdm1517m000) 3 Service Kit (tsmdm1510m00) Figure 9, Usig service kits Step 1 Step 2 Step 3 The followig steps apply to this procedure: Service Kit Types (tsmdm1115m000) You ca use this sessio to defie service kit types. These service kit types are used to group service kits ad ca be liked to: Service kits Service item Default item data Service Kit Type Parts (tsmdm1517m000) This sessio ca be used to specify the items (spare parts) that make up the service kit type. Service Kit (tsmdm1510m000) You ca use this sessio to defie the service kits. These service kits ca be liked to: A service order activity A actual service order material cost lie Master Data Maagemet 3-5

22 Settig up the service orgaizatio 3.4 Usig distace zoes Note The use of distace zoes is optioal. If you wat to specify the travel costs withi a service area, you ca orgaize the customer sites i distace zoes aroud the service ceter s home base (service area). These distace zoes must be assiged to each cofiguratio. For more iformatio about cofiguratios, refer to the CFG module descriptio. Figure 10 shows the steps required to use distace zoes. 1 Distace Zoes (tsmdm1120m000) 2 Zoe Classes (tsmdm1121m000) Figure 10, Usig distace zoes Step 1 Step 2 The followig steps apply to this procedure. Distace Zoes (tsmdm1120m000) You ca use this sessio to defie the distace zoes. These distace zoes ca be assiged to the cofiguratio i the Cofiguratios (tscfg2520m000) sessio. Zoe Classes (tsmdm1121m000) I this sessio you ca specify the zoes classes, ad its callout charge per distace zoe. Master Data Maagemet 3-6

23 Settig up the service orgaizatio 3.5 To use optioal sessios i the service orgaizatio data procedure You ca use the followig optioal sessio whe defiig the service orgaizatio: Service Areas by Service Ceters (tsmdm1506m000) sessio You ca use this optioal sessio to view the service areas per service ceter. Service Employees by Service Ceter (tsmdm1541m000 sessio This optioal sessio ca be used to view the service egieers per service ceter. Service Employees by Service Areas (tsmdm1542m000 sessio You ca use this optioal sessio to view the service egieers per service area. Report sessios: Prit Service Ceters (tsmdm1400m000) sessio Prit Service Areas (tsmdm1405m000) sessio Prit Service Kits (tsmdm1410m000) sessio Prit Service Kit Types (tsmdm1415m000) sessio Prit Service Kit Type Parts (tsmdm1417m000) sessio Prit Distace Zoes (tsmdm1420m000) sessio Prit Zoe Classes (tsmdm1421m000) sessio Prit ZIP code Rages (tsmdm1425m000) sessio Prit Skills (tsmdm1430m000) sessio Prit Skills by Employee (tsmdm1435m000) sessio Prit Service Egieers (tsmdm1440m000) sessio Prit Service Cars (tsmdm1445m000) sessio Prit User Defaults (tsmdm1450m000) sessio Master Data Maagemet 3-7

24 Settig up the service orgaizatio Master Data Maagemet 3-8

25 4. Defiig the service item data This chapter describes: How to set up default item data How to set up service item data How to set up service activity price lists 4.1 Defiig service item data The service item data is used i every module of Baa Service. This ca be, for example: To create a service bill of materials (SBOM) To defie the price lists To create top objects i a cofiguratio structure To create estimated materials i cost terms for service cotracts (quotatios) ad service-order quotatios For the estimated material requiremets of service orders (activities), referece activities, ad plaed activities Figure 11 show the steps that must be take to defie the service item data. 1 Service Item Groups (tsmdm2110m000) 2 Default Item Data (tsmdm2505m000) 3 Service Item Data (tsmdm2500m000) Figure 11, Defiig service item data Note Step 1 The followig steps apply to this procedure. For details about the geeral item data, refer to the Item Base Data (IBD) module procedure. Figure 12 shows how the item data is structured withi BaaERP. Service Item Groups (tsmdm2110m000) This optioal sessio ca be used to defie service item groups. You ca use these service item groups to defie material cost terms (relatig to service cotract (quotatio/template), service-order quotatio, ad warraty) for a rage of service items. Master Data Maagemet 4-1

26 Defiig the service item data Note Step 2 Step 3 Default Item Data (tsmdm2505m000) To eable fast data etry for service items that have certai similar characteristics (for example, service item group, object group, warraty, life cycle, currecy, ad so o), you ca use this optioal sessio to defie default item data for particular item types. You ca also defie default data for geeral items i the Geeral Item Data (tcibd0502m000) sessio. Refer to the IBD module descriptio. Figure 12 shows how the item data is structured withi BaaERP. Service Item Data (tsmdm2500m000) You ca use this sessio to defie the service items. The service item data is composed of the followig: The object type categorizes service items so that certai fuctios will oly apply to that service item. The followig object types are distiguished: Structure Product Compoet Cosumable The service item group is used to group together service items with similar characteristics. The service kit type is used to allocate service kits that you ca use to carry out service activities o the service item. Other data that is i this sessio: Object cotrol data Logistic data Sales data BaaERP Commo Item Groups Geeral Item Data Geeral Item Data (defaults) Service Item Groups Service Item Data Service Item Defaults BaaERP Service Figure 12, Item data diagram Master Data Maagemet 4-2

27 Defiig the service item data 4.2 To use optioal sessios i the service item data procedure You ca use the followig optioal sessios whe defiig the service item data: Service Activity Price Lists (tsmdm2520m000) sessio You ca use this optioal sessio to defie pricelists for service activities. These service activities ca cosist of the followig: Model/Item Referece activity Service type. You will also fid this combiatio of etities i the Service Plaig & Cocepts (SPC) module for maiteace cocepts. These pricelists are used to determie the prices of service cotracts ad service-cotract quotatios. Global Update of Service Activity Price Lists (tsmdm2220m000) sessio This optioal sessio ca be used to update the pricelists for a rage of: Model/Items Referece activities Service types Report sessios: Prit Service Item Data (tsmdm2400m000) sessio Prit Default Item Data (tsmdm2405m000) sessio Prit Service Item Groups (tsmdm2410m000) sessio Prit Service Activity Price Lists (tsmdm2420m000) sessio Master Data Maagemet 4-3

28 Defiig the service item data Master Data Maagemet 4-4

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