A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

Size: px
Start display at page:

Download "A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT"

Transcription

1 A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT

2

3 itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector which idetifies aual potetial savigs across the public sector of 31 millio. I additio to the mai report, a good practice guide, based o public ad private sector practices has bee produced, highlightig six key areas of good practice. This leaflet drawig o both of these, is a guide to help your orgaisatio save moey ad improve the quality of the postal services you procure. A full Good Practice Guide, the mai NAO Report ad this guide are available at uk/publicatios A GUIDE TO better POSTAL SERVICES PROCUREMENT

4 A GUIDE TO Better POSTAL SERVICES PROCUREMENT

5 cotets This booklet cotais a summary efficiecy improvemet tree, six key actios to implemet good practice, ad a selectio of useful referece sources. A B C D E F G H Efficiecy improvemet tree Select the appropriate mail products Improve the accuracy ad maagemet of customer address data Usig procuremet ad supplier egagemet good practices Icrease the availability ad use of maagemet iformatio Developig a itegrated commuicatio strategy Develop capable ad effective maagemet structures Referece sources A GUIDE TO better POSTAL SERVICES PROCUREMENT

6 A efficiecy improvemet tree Icrease quality ad effectiveess Assig maagemet accoutability 1 Use Maagemet Iformatio 4 Speed 5 Security 6 Icrease marketig impact7 Better use of mail products Paymet methods8 Mailsort ad Cleamail12 Packetpost9 Special delivery10 Iboud products11 1 Assig resposibility for postal efficiecy; Put i place a fiacial maagemet structure to ecourage efficiecy; Develop ad recruit postal skills ad experiece; Commuicate good practice. 2 Active cotract maagemet; Aggregate with other departmets; Cetralise iboud ad outboud activities. 3 Develop strategies across the departmet ad across multiple departmets; Review processes; Use lower-cost commuicatio methods for customer ad itraoffice mail. 4 Leverage existig fiacial ad postal ad pritig operatios systems ad supplier iformatio to gather performace data; Bechmark postal services performace. 5 Guarateed date of delivery. 6 Assess use of high security products; Improve security desig of mail piece (e.g. use of disguised mail). 7 Customer targetig; Improve commuicatio desig of mail piece; Cosider use of COI for marketig strategy advice. 8 Use of edocketig to improve ivoicig; Assess use of Postage Paid A GUIDE TO Better POSTAL SERVICES PROCUREMENT

7 Reduce cost of service Reduce price/uit Reduce volume Supplier ad cotract maagemet 2 Egage with market place Itegrated commuicatio strategy 3 Reduce re-seds Respose services 13 Class of mail 14 Size ad weight profile 15 Egage with OGC ad OGCbuyig. solutios 16 Postal suppliers 17 Exteral providers for geeratio/ pritig/fulfilmet/ sortig 18 Improve customer address data 19 Impressios compared with frakig machies. 9 Use of Packetpost where volume makes it appropriate. 10 Reduce use of special delivery. 11 Iboud sortatio process chages. 12 Improve customer address data, software or mechaical mailsort implemetatio, maual sortig. 13 Reduce free reply services. 14 Move dow to Secod Class, Mailsort Audit mail profile to assess impact of Pricig i Proportio. 16 Leverage OGCbuyig. solutios kowledge ad tools for good practice. 17 Leverage OGC.bs framework agreemets to achieve beefits from competitive tederig; Negotiate with Ed to Ed ad DSA suppliers to fid best product to fit busiess requiremets; Leverage supplier kowledge (e.g. to perform a mail audit); Ecourage iovatio i product developmet. 18 Mail as a maaged service/solutio; Cosider use of Cetral Office of Iformatio. 19 Compare address data with Royal Mail Postcode Address File; Alig customer data across iteral systems. A GUIDE TO better POSTAL SERVICES PROCUREMENT

8 B select the appropriate mail products Key questios for orgaisatios to ask: 1 Do you use work share products for outboud mail? These ca offer discouts of 5-46%. Work share products ca be doe by: Software sortig, so prited i post code order Mechaical sortig machies, to sort ito post code groups after pritig Outsourcig the sortig Maual sortatio 2 Could you use Cleamail to reduce mail cost? This product has basic address labellig requiremets to get discouts Example: DVLA estimates savigs of 3 millio a year from a mix of software ad mechaical sortig ad ow sorts over 90% of mail. 3 Are there specific deadlies for mail? Do customers expect or eed the mail by a certai date? Savigs could be made by usig a loger delivery service (e.g. two-day, 2d class, Mailsort 3) 4 Have you reviewed paymets methods recetly? Has the departmet cosidered the cost savigs of Postage Paid Impressios over frakig machies? Postage Paid Impressios is a pre-prited alterative to postage stamps or frakig machies Savigs due to reduced equipmet/maiteace costs But there is a miimum threshold for use ( 5,000 per year) A GUIDE TO Better POSTAL SERVICES PROCUREMENT

9 5 Do you use special delivery? Could this usage be reduced? 6 Is ay sesitive data set i the post? Has the use of disguised mail bee assessed? 7 Higher priced mail products may represet better value overall. Have these bee cosidered? For example, secure delivery could help reduce fraud ad theft. 8 How do you process your iboud mail? Could this be outsourced? Have you assessed supplier iboud mail products? 10 What is the size, weight ad formattig of your post? Have you cosidered the impact of Pricig i Proportio Royal Mail s pricig model from Autum 2006? Size ad weight will affect cost of mail. What mail items could be resized? e.g. C4 sized evelope to DL sized. Costs may rise dramatically if this issue is ot addressed! Example: HM Reveue ad Customs is lookig to save 3 millio a year by chagig the size of New Tax Credit correspodece size. 9 Do you offer free reply services? Is this cost-effective? Does the take-up justify the costs? A GUIDE TO better POSTAL SERVICES PROCUREMENT

10 Example savigs of pricig i proportio Format ad size Weight Secod class price pre 'Pricig i Proportio' Secod class price after 'Pricig i Proportio Price icrease Large letter, 225 x 160 (mm) 370g % Large letter, 220 x 220 (mm) 72g il Large letter, 220 x 220 (mm) 26g % Source: Postcomm A GUIDE TO Better POSTAL SERVICES PROCUREMENT

11 c IMPROVE THE ACCURACY AND MANAGEMENT OF CUSTOMER ADDRESS DATA Are outboud addresses ad customer iformatio checked before mail is set? Either whe the iformatio is iput, through regular address cleasig, or before productio? Example of how addresses are checked i a direct mailig campaig before mail is set: 1 Remove records with icorrect or icomplete addresses. 2 Elimiate records that do ot match the Royal Mail s Postcode Address File. 3 Apply the Mailig Preferece Service removes those who have opted out of receivig direct mail. 4 Take out deceased files. 5 Apply the Royal Mail Chage of Address File to remove out-ofdate address iformatio. 6 Apply private sector lists of customers for updated addresses. 7 Check across the orgaisatio to avoid multiple mailshots. 8 Check for duplicates withi mail batch. A GUIDE TO better POSTAL SERVICES PROCUREMENT

12 Ca the orgaisatio s percetage of udeliverable mail be reduced? Does the orgaisatio use udeliverable iformatio to update address data? Updatig your system with udeliverable iformatio from suppliers/customers could: Save pritig/statioary costs Save costs of processig of udeliverable mail ad checkig of updated addresses Save postage costs Improve customer satisfactio with your service. Has the orgaisatio looked at usig exteral data sources to check address iformatio ad improve customer targetig? Example: Tesco was able to sigificatly reduce retur mail costs by usig Royal Mail udeliverable iformatio for its Tesco Clubcard mailigs. A GUIDE TO Better POSTAL SERVICES PROCUREMENT

13 D use procuremet ad supplier egagemet good practices Does the orgaisatio have a clear uderstadig of: The busiess requiremets of post? The commuicatio objectives for post? What the rage of supplier products are? Where ecoomies of scale could be used? Has the orgaisatio cosidered: The use of alterative suppliers through the OGCbuyig.solutios framework agreemets? Outsourcig of mail productio, sortatio or processig? Closer, more active cotract maagemet? Workig with other public sector orgaisatios to icrease purchasig power ad use ecoomies of scale? Key Example: Airedale NHS Trust outsourced the prit, productio, ad dispatch of outpatiet commuicatios to Opteco to get productive time, productio, postal costs, ad physical space savigs as well as higher quality commuicatios. Key Example: A large local authority egaged Royal Mail to review their postal services. Royal Mail ad the authority were able to idetify potetial aual savigs of 50,000. Key Example: Hull ad East Yorkshire Hospitals Trust switched from Royal Mail to UK Mail to reduce postal costs. A GUIDE TO better POSTAL SERVICES PROCUREMENT

14 e icrease the availability ad use of maagemet iformatio Collect data o sped ad volume: Break dow ito mail product, type of mailig, source of mail, locatio of mail geeratio, average cost per uit, percetage of work share used, use of first class/secod class/mailsort 3, address data quality Egage with suppliers to obtai iformatio Use iteral purchasig ad fiace systems. Bechmark postal services performace: Compare agaist public sector peers Compare agaist idustry. Key Example: HM Reveue ad Customs used idustry best practice figures to target savigs of 4 millio a year from improved customer address data. Use maagemet iformatio to focus o: Idetifyig ad aalysig sped levels Delivery performace New improvemet targets Stoppig fraud. A GUIDE TO Better POSTAL SERVICES PROCUREMENT

15 Public ad private bechmarks ( ) Idicator A large govermet departmet A Agecy with high mailig eeds A large govermet departmet A Agecy with high mailig eeds Private sector - Fiacial services Private sector - Utilities Average cost per item p 21.7p 24.1p 21.5p 22.0p 20.4p Percetage of 'workshared' mail 56% 93% 60% 88% 73% 81% Percetage of mail set by: First Class 41% 1% 2% 20% N/A N/A Secod Class 58.5% 99% 87% 49% N/A N/A Mailsort 3 0.5% 0% 11% 31% N/A N/A NOTE 1 A more complete breakdow of public sector breakdows ca be see i our mai report (http://www.ao.org.uk/publicatios) A GUIDE TO better POSTAL SERVICES PROCUREMENT

16 f does the departmet have a itegrated commuicatios strategy? Orgaisatios eed to: Uderstad customer eeds Uderstad the orgaisatio s commuicatio objectives ad policies Develop the commuicatio strategy, balacig cost ad beefit of commuicatio chaels Coordiatio betwee commuicatios ad procuremet teams to uderstad advatages ad commercial issues with the use of postal products Develop strategies across departmets for joit mailigs Challege the demad for iboud ad outboud mail Is the mail piece ecessary? Is it the appropriate class ad product? How is mail set most efficiet size ad weight? Assessig post withi a commuicatio, productio ad delivery value chai (see figure opposite) Key Example: The DWP s Pesio Service i respose to a customer survey is ow acceptig pesio applicatios over the phoe, reducig iboud post by 60% ad gaiig productive time savigs. The postal value chai Outboud Commuicatios Start Commuicatio Strategy Need for commuicatios Choose commuicatios method Geerate electroic correspodece Apply address data rules Iterally or exterally drive Cotact strategy: Face to face Web Telephoe/ SMS/fax Correspodece Choose mail or courier product A GUIDE TO Better POSTAL SERVICES PROCUREMENT

17 Maagemet Procuremet Iboud Commuicatios Start Pritig ad mail productio Statioery maagemet Delivery to local delivery office Customer commuicatios Sortig by post code Mail product choice Pick-up of mail from customer Delivery to addressee Udeliverable Mail room operatios Supplier passes mail through their sortig offices Receipt ad process Maagemet Iformatio collectio ad moitorig Source: Natioal Audit Office A GUIDE TO better POSTAL SERVICES PROCUREMENT

18 g develop capable ad effective maagemet structures What maagemet structures are i place? Is there a seior maager with clear accoutability for postal iitiatives ad moitorig postal use? Are there icetives for all busiess uits to be efficiet i postal service use? Is there clear commuicatio of procuremet policies? Is there a strog relatioship betwee postal teams ad other areas of the departmet to review commuicatio requiremets? Such as, Supplier accout maagers workig together Ati-fraud ad post teams workig together Call cetre ad post teams egagig to eable effective call cetre usage Post ad publicatios workig together to eable beefits o mail pricig schemes h referece sources NAO Good practice guide, mai report, ad this guide OGCbuyig.solutios Royal Mail Pricig i Proportio Postcomm A GUIDE TO Better POSTAL SERVICES PROCUREMENT

19

20 Natioal Audit Office 2006 Layout ad productio by NAO Iformatio Cetre DG Ref: 6647RF Prited by CW Prit

Prescribing costs in primary care

Prescribing costs in primary care Prescribig costs i primary care LONDON: The Statioery Office 13.50 Ordered by the House of Commos to be prited o 14 May 2007 REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 454 Sessio 2006-2007 18 May

More information

leasing Solutions We make your Business our Business

leasing Solutions We make your Business our Business if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics

More information

FACTSHEET 1: DEVELOPING A STRATEGIC MANAGEMENT PLAN

FACTSHEET 1: DEVELOPING A STRATEGIC MANAGEMENT PLAN FACTSHEET 1: DEVELOPING A STRATEGIC MANAGEMENT PLAN THIS FACTSHEET RELATES TO QUESTION 2.3 OF THE MSPI (MUSEUM STANDARDS PROGRAMME FOR IRELAND) 1. Itroductio Writig a Strategic Maagemet Pla ca provide

More information

SOCIAL MEDIA. Keep the conversations going

SOCIAL MEDIA. Keep the conversations going SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

A Balanced Scorecard

A Balanced Scorecard A Balaced Scorecard with VISION A Visio Iteratioal White Paper Visio Iteratioal A/S Aarhusgade 88, DK-2100 Copehage, Demark Phoe +45 35430086 Fax +45 35434646 www.balaced-scorecard.com 1 1. Itroductio

More information

Improving corporate functions using shared services

Improving corporate functions using shared services Improvig corporate fuctios usig shared services REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 9 Sessio 2007-2008 29 November 2007 The Natioal Audit Office scrutiises public spedig o behalf of Parliamet.

More information

How to Build More Successful Strategic Supplier Relationships

How to Build More Successful Strategic Supplier Relationships a Decideware white paper How to Build More Successful Strategic Supplier Relatioships Icorporatig Performace & Value metrics i supplier scorecards supplier performace experts scorecards.deploymet.service

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

LEASE-PURCHASE DECISION

LEASE-PURCHASE DECISION Public Procuremet Practice STANDARD The decisio to lease or purchase should be cosidered o a case-by case evaluatio of comparative costs ad other factors. 1 Procuremet should coduct a cost/ beefit aalysis

More information

Supplier Performance Management using Principle DMAIC CONTROL IMPROVE ANALYZE MEASURE DEFINE

Supplier Performance Management using Principle DMAIC CONTROL IMPROVE ANALYZE MEASURE DEFINE Supplier Performace Maagemet usig Priciple DMAIC CONTROL IMPROVE ANALYZE MEASURE DEFINE Itroductio I today s Procuremet world of icreased supply maagemet complexities, it is very importat for ay supply

More information

Skytron Asset Manager

Skytron Asset Manager Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully

More information

ion Wellness Solution

ion Wellness Solution ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is

More information

From Customer Satisfaction to Customer Advocacy

From Customer Satisfaction to Customer Advocacy White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric

More information

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19

More information

What is IT Governance?

What is IT Governance? 30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral

More information

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR THOUGHT LEADERSHIP KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR I a market where it costs eight times more to wi ew customers tha retai the oes you already have, ay errors caused

More information

Platform Solutions. White Paper. Sustainable Savings through Category Approach

Platform Solutions. White Paper. Sustainable Savings through Category Approach Platform Solutios White Paper Sustaiable Savigs through Category Approach About the Authors Sajit Ghati Sajit is a procuremet cosultat with TCS' Platform Solutios uit. He has over 20 years of experiece

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

The BBC s management of strategic contracts with the private sector

The BBC s management of strategic contracts with the private sector The BBC s maagemet of strategic cotracts with the private sector Review by the Comptroller ad Auditor Geeral preseted to the BBC Trust s Fiace ad Strategy Committee The BBC s maagemet of strategic cotracts

More information

The Medical Assessment of Incapacity and Disability Benefits

The Medical Assessment of Incapacity and Disability Benefits The Medical Assessmet of Icapacity ad Disability Beefits REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 280 Sessio 2000-2001: 9 March 2001 LONDON: The Statioery Office 0.00 Ordered by the House of Commos

More information

HM Revenue & Customs. Management of Tax Debt

HM Revenue & Customs. Management of Tax Debt HM Reveue & Customs Maagemet of Tax Debt REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1152 Sessio 2007-2008 20 November 2008 The Natioal Audit Office scrutiises public spedig o behalf of Parliamet.

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Assessment of the Board

Assessment of the Board Audit Committee Istitute Sposored by KPMG Assessmet of the Board Whe usig a facilitator, care eeds to be take if the idividual is i some way coflicted due to the closeess of their relatioship with the

More information

Packages: Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y

Packages: Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y Packages: Pro Master Geius Customer Portal Access Telephoe Helpdesk Support Microsoft - Active Directory, Direct Access, Exchage Server, Forefrot Edpoit Protectio, Hyper-V, IIS, Remote Desktop Services,

More information

Wells Fargo Insurance Services Claim Consulting Capabilities

Wells Fargo Insurance Services Claim Consulting Capabilities Wells Fargo Isurace Services Claim Cosultig Capabilities Claim Cosultig Claims are a uwelcome part of America busiess. I a recet survey coducted by Fulbright & Jaworski L.L.P., large U.S. compaies face

More information

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

I apply to subscribe for a Stocks & Shares NISA for the tax year 2015/2016 and each subsequent year until further notice.

I apply to subscribe for a Stocks & Shares NISA for the tax year 2015/2016 and each subsequent year until further notice. IFSL Brooks Macdoald Fud Stocks & Shares NISA trasfer applicatio form IFSL Brooks Macdoald Fud Stocks & Shares NISA trasfer applicatio form Please complete usig BLOCK CAPITALS ad retur the completed form

More information

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA JANSSEN RESEARCH FOUNDATION SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA AFRICA EXCELLENCE AWARDS: WORKFLOW, MERIT EXECUTIVE SUMMARY The life isurace busiess i South Africa is curretly uder

More information

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet

More information

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a

More information

I apply to subscribe for a Stocks & Shares ISA for the tax year 20 /20 and each subsequent year until further notice.

I apply to subscribe for a Stocks & Shares ISA for the tax year 20 /20 and each subsequent year until further notice. IFSL Brooks Macdoald Fud Stocks & Shares ISA Trasfer Applicatio Form IFSL Brooks Macdoald Fud Stocks & Shares ISA Trasfer Applicatio Form Please complete usig BLOCK CAPITALS ad retur the completed form

More information

A guide to School Employees' Well-Being

A guide to School Employees' Well-Being A guide to School Employees' Well-Beig Backgroud The public school systems i the Uited States employ more tha 6.7 millio people. This large workforce is charged with oe of the atio s critical tasks to

More information

Premier Edition for Brokerage General Agencies

Premier Edition for Brokerage General Agencies Premier Editio for Brokerage Geeral Agecies P R O D U C T O V E R V I E W Improve commuicatio ad streamlie busiess processes to drive ew growth Premier Editio for Brokerage Geeral Agecies The success of

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

AGC s SUPERVISORY TRAINING PROGRAM

AGC s SUPERVISORY TRAINING PROGRAM AGC s SUPERVISORY TRAINING PROGRAM Learig Today...Leadig Tomorrow The Kowledge ad Skills Every Costructio Supervisor Must Have to be Effective The Associated Geeral Cotractors of America s Supervisory

More information

Flood Emergency Response Plan

Flood Emergency Response Plan Flood Emergecy Respose Pla This reprit is made available for iformatioal purposes oly i support of the isurace relatioship betwee FM Global ad its cliets. This iformatio does ot chage or supplemet policy

More information

Creating a Culture of Health

Creating a Culture of Health Creatig a Culture of Health Creatig a culture of health is vital to improvig the health ad productivity of your workforce ad your bottom lie. To establish the right foudatio, you must have the right programs

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

Smart Connected Products & The Internet of Things

Smart Connected Products & The Internet of Things Smart Coected Products & The Iteret of Thigs Who we are Taget delivers Talet Globally. Established for 40 years we specialise i delivery of iovative & tailored talet solutios to customers aroud the world.

More information

Purchasing Professional Services. REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 400 Session 2000-2001: 25 April 2001

Purchasing Professional Services. REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 400 Session 2000-2001: 25 April 2001 Purchasig Professioal Services REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 400 Sessio 2000-2001: 25 April 2001 Purchasig Professioal Services REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 400 Sessio

More information

FLEXIBLE GUARANTEE BOND SERIES 2

FLEXIBLE GUARANTEE BOND SERIES 2 FLEXIBLE GUARANTEE BOND SERIES 2 Key features of the Flexible Guaratee Bod Series 2 The Fiacial Coduct Authority is a fiacial services regulator. It requires us, LV=, to give you this importat iformatio

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

Your support connection

Your support connection Your support coectio Cosultig ad outsourced support for isurace ad reisurace compaies Cosultig ad outsourced support for isurace ad reisurace compaies With a global staff of over 500 professioals i Europe

More information

Information for Programs Seeking Initial Accreditation

Information for Programs Seeking Initial Accreditation Iformatio for Programs Seekig Iitial Accreditatio Aswers to Frequetly- Asked-Questios (from www.abet.org/ew-to-accreditatio/) Assurig Quality l Stimulatig Iovatio This documet iteds to aswer may of the

More information

Comptroller and Auditor General s Standard Report on the Accounts of the Inland Revenue 2004-05

Comptroller and Auditor General s Standard Report on the Accounts of the Inland Revenue 2004-05 Report by the Comptroller ad Auditor Geeral Comptroller ad Auditor Geeral s Stadard Report o the Accouts of the Ilad Reveue 2004-05 Issued uder Sectio 2 of the Exchequer ad Audit Departmets Act 1921 as

More information

Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS. Drug Distribution and Dispensing. Patient Safety

Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS. Drug Distribution and Dispensing. Patient Safety Roles of Pharmacists IN MANAGED HEALTH CARE ORGANIZATIONS Drug Distributio ad Dispesig Patiet Safety Cliical Program Developmet Commuicatio with Patiets, Prescribers ad Pharmacists Drug Beefit Desig Busiess

More information

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature.

*The most important feature of MRP as compared with ordinary inventory control analysis is its time phasing feature. Itegrated Productio ad Ivetory Cotrol System MRP ad MRP II Framework of Maufacturig System Ivetory cotrol, productio schedulig, capacity plaig ad fiacial ad busiess decisios i a productio system are iterrelated.

More information

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS

GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS GOOD PRACTICE CHECKLIST FOR INTERPRETERS WORKING WITH DOMESTIC VIOLENCE SITUATIONS I the sprig of 2008, Stadig Together agaist Domestic Violece carried out a piece of collaborative work o domestic violece

More information

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order

More information

Six Optimization Opportunities in Multichannel Retailing

Six Optimization Opportunities in Multichannel Retailing White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.

More information

Identifying Risks in Outsourcing Software-Intensive Projects

Identifying Risks in Outsourcing Software-Intensive Projects Idetifyig Risks i Outsourcig Software-Itesive Projects Dr. Maliha Haddad Assistat Professor Maagemet Sciece Departmet School of Busiess ad Public Maagemet George Washigto Uiversity Washigto, DC Dr. Aita

More information

Engineering Data Management

Engineering Data Management BaaERP 5.0c Maufacturig Egieerig Data Maagemet Module Procedure UP128A US Documetiformatio Documet Documet code : UP128A US Documet group : User Documetatio Documet title : Egieerig Data Maagemet Applicatio/Package

More information

Get advice now. Are you worried about your mortgage? New edition

Get advice now. Are you worried about your mortgage? New edition New editio Jauary 2009 Are you worried about your mortgage? Get advice ow If you are strugglig to pay your mortgage, or you thik it will be difficult to pay more whe your fixed-rate deal eds, act ow to

More information

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team

More information

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT H E A L T H C A R E D E L I V E R Y S Y S T E M C A S E M A N A G E M E N T E D U C A T I O N Advacemet FORUM CULTIVATING LEADERS IN CASE MANAGEMENT DATES AND LOCATIONS LOS ANGELES, CA DECEMBER 11 DALLAS,

More information

e-trader user guide Introduction

e-trader user guide Introduction User guide e-trader user guide Itroductio At UK Geeral our aim is to provide you with the best possible propositio for you ad your customers. We believe i offerig brokers a choice of how they trade with

More information

Getting the best from public sector office accommodation

Getting the best from public sector office accommodation Gettig the best from public sector office accommodatio REPORT BY THE NATIONAL AUDIT OFFICE JUNE 2006 The Natioal Audit Office scrutiises public spedig o behalf of Parliamet. The Comptroller ad Auditor

More information

Good practice in managing the use of temporary nursing staff

Good practice in managing the use of temporary nursing staff Good practice i maagig the use of temporary ursig staff 12 July 2006 NHS Employers is part of the NHS Cofederatio ad has specific resposibility for represetig the views of NHS employers i Eglad o workforce

More information

5/gallon. Earn. Then save. Cash Management. Control. Must Apply by 6/30/16. Save 25 /gallon on fuel purchases for the first 2 billing periods * ; then

5/gallon. Earn. Then save. Cash Management. Control. Must Apply by 6/30/16. Save 25 /gallon on fuel purchases for the first 2 billing periods * ; then Ear The save 25/gallo for the first 2 billig periods o fuel purchases with the ExxoMobil Busiess Card. * No miimum purchase requiremets ad o maximum savigs cap. Limited-time offer. Must apply by 6/30/16.

More information

FPO. A global telecom s strategy. for Canada

FPO. A global telecom s strategy. for Canada FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece

More information

ODBC. Getting Started With Sage Timberline Office ODBC

ODBC. Getting Started With Sage Timberline Office ODBC ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.

More information

Contract Governance Guidelines. April 2014

Contract Governance Guidelines. April 2014 Cotract Goverace Guidelies April 2014 1 2 Ackowledgemet The Departmet of Family ad Commuity Services (FACS) uder cotract with CPLI Pty Limited ad Terece Burke, ad usig The Burke Four Pillars Model of Cotract

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

Information about Bankruptcy

Information about Bankruptcy Iformatio about Bakruptcy Isolvecy Service of Irelad Seirbhís Dócmhaieachta a héirea Isolvecy Service of Irelad Seirbhís Dócmhaieachta a héirea What is the? The Isolvecy Service of Irelad () is a idepedet

More information

We make your markets work

We make your markets work Market Data + Services We make your markets work Market solutios for fiacial markets Deutsche Börse oe of the world s most sophisticated market operators Providig fiacial ifrastructure with a comprehesive

More information

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios

More information

For customers Key features of the Guaranteed Pension Annuity

For customers Key features of the Guaranteed Pension Annuity For customers Key features of the Guarateed Pesio Auity The Fiacial Coduct Authority is a fiacial services regulator. It requires us, Aego, to give you this importat iformatio to help you to decide whether

More information

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life TIAA-CREF Wealth Maagemet Persoalized, objective fiacial advice for every stage of life A persoalized team approach for a trusted lifelog relatioship No matter who you are, you ca t be a expert i all aspects

More information

Key words: environmental costs; financial and environmental decisions; Activity-based costing (ABC); environmental management system (EMS).

Key words: environmental costs; financial and environmental decisions; Activity-based costing (ABC); environmental management system (EMS). Evirometal Maagemet Accoutig (EMA): Reflectio of Evirometal Factors i the Accoutig Processes through the Idetificatio of the Evirometal Costs Attached to Products, Processes ad Services Cleopatra ªedroiu

More information

Improvement & Support Team

Improvement & Support Team The Scottish Govermet Health Delivery Directorate Improvemet & Support Team Natioal Improvemet Programmes: Buildig o the Experiece IST have bee ruig atioal improvemet programmes that egage with every NHS

More information

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete

More information

Transaction Based Pricing in BPO: In Tune with Changing Times

Transaction Based Pricing in BPO: In Tune with Changing Times White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times With rapid growth of Busiess Process Outsourcig (BPO) i the past two decades, there is a eed for ew pricig models that meet the chagig

More information

ELearning courses Competition / Antitrust

ELearning courses Competition / Antitrust ELearig courses Competitio / Atitrust Clifford Chace ad Thomso Reuters elearig Regulators are takig a icreasigly tough stace o competitio / atitrust compliace. Failure to comply with the relevat legislatio

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

Grow your business with savings and debt management solutions

Grow your business with savings and debt management solutions Grow your busiess with savigs ad debt maagemet solutios A few great reasos to provide bak ad trust products to your cliets You have the expertise to help your cliets get the best rates ad most competitive

More information

Enhance Your Financial Legacy Variable Annuity Death Benefits from Pacific Life

Enhance Your Financial Legacy Variable Annuity Death Benefits from Pacific Life Ehace Your Fiacial Legacy Variable Auity Death Beefits from Pacific Life 7/15 20172-15B As You Pla for Retiremet, Protect Your Loved Oes A Pacific Life variable auity ca offer three death beefits that

More information

first impression designers Job number: Proof number: #05 Date received from client: Date returned to client:

first impression designers Job number: Proof number: #05 Date received from client: Date returned to client: first impressio Job umber: 31325 Proof umber: #05 desigers Date received from cliet: 03.02.04 Date retured to cliet: 03.02.04 Desiger/Producer: DL A Equal Opportuities/Diversity Policy & Strategy Objectives

More information

Industry-Leading Automation Solutions to Improve Your Business: Your One Source for Industrial Automation Solutions

Industry-Leading Automation Solutions to Improve Your Business: Your One Source for Industrial Automation Solutions Your Oe Source for Idustrial Automatio Solutios Idustry-Leadig Automatio Solutios to Improve Your Busiess: State-of-the-art automatio products ad support from world-class suppliers Local automatio specialists

More information

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology

TruStore: The storage. system that grows with you. Machine Tools / Power Tools Laser Technology / Electronics Medical Technology TruStore: The storage system that grows with you Machie Tools / Power Tools Laser Techology / Electroics Medical Techology Everythig from a sigle source. Cotets Everythig from a sigle source. 2 TruStore

More information

PENSION ANNUITY. Policy Conditions Document reference: PPAS1(7) This is an important document. Please keep it in a safe place.

PENSION ANNUITY. Policy Conditions Document reference: PPAS1(7) This is an important document. Please keep it in a safe place. PENSION ANNUITY Policy Coditios Documet referece: PPAS1(7) This is a importat documet. Please keep it i a safe place. Pesio Auity Policy Coditios Welcome to LV=, ad thak you for choosig our Pesio Auity.

More information

Withdrawals with SunAmerica Income Plus 6% SM

Withdrawals with SunAmerica Income Plus 6% SM Guaratee cliets Withdrawals with SuAmerica Icome Plus 6% SM More Now More Later More Flexibility Growth with SuAmerica Icome Builder 8% SM For fiacial professioal use oly. Not for distributio to the public.

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet Douglas M. Lambert, Ph.D. The Raymod E. Maso Chaired Professor ad Director, The Global Supply Chai Forum Supply Chai Maagemet is NOT a New Name for Logistics The Begiig of Wisdom Is

More information

Preserving Your Financial Legacy with Life Insurance Premium Financing.

Preserving Your Financial Legacy with Life Insurance Premium Financing. Preservig Your Fiacial Legacy with Life Isurace Premium Fiacig. Prepared by: Keeth M. Fujita, Natioal Director, The Private Bak Specialty Fiace Group Life Isurace Premium Fiace. James Mosrie, Seior Wealth

More information

Benefits of CRM Going Social

Benefits of CRM Going Social White Paper Beefits of CRM Goig Social The era of the passive customer is goe ad a ew cocept, that of the social customer has evolved. The customer of today is vocal expressig his thoughts about the products

More information

Baan Finance Accounts Payable

Baan Finance Accounts Payable Baa Fiace Accouts Payable Module Procedure UP035A US Documetiformatio Documet Documet code : UP035A US Documet group : User Documetatio Documet title : Accouts Payable Applicatio/Package : Baa Fiace Editio

More information

Cartrefi Hafod Lettings Agency

Cartrefi Hafod Lettings Agency Cartrefi Hafod Lettigs Agecy The ame you ca trust LANDLORD BOOKLET Cartrefi Hafod Lettigs Agecy Cartrefi Hafod Lettigs Agecy offer help to iexperieced ladlords to maage their homes. Hafod Housig Associatio

More information

Assess Complexity. Assess Capability. Align for Success. Improving Infrastructure Delivery: Project Initiation Routemap

Assess Complexity. Assess Capability. Align for Success. Improving Infrastructure Delivery: Project Initiation Routemap Assess Complexity Assess Capability Alig for Success Improvig Ifrastructure Delivery: Project Iitiatio Routemap Hadbook Versio 1.1 October 2014 Crow copyright 2014 You may re-use the Improvig Ifrastructure

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information