Managed Oracle Database Service

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1 Maaged Oracle Database Service

2 maaged oracle database service As a orgaisatio you eed to esure the highest levels of iformatio availability ad data protectio to support your applicatios. Dimesio Data ca provide a solutio that will scale to meet your eeds. The Maaged Oracle Database Service is available i three Support Levels: Gold, Silver ad Broze. This esures the busiess criticality of each Maaged Oracle Database Istace is matched to its operatioal ad support requiremets. Support levels Gold The Gold Support Level provides a complete, cost-effective solutio for Oracle Database protectio. It icludes a rage of day-to-day database admiistratio tasks, full techical moitorig/alertig, maagemet reportig ad capacity plaig. I essece, Dimesio Data performs the role of a proactive productio DBA. Silver The Silver Support Level allows the productio DBA role to be split betwee the cliet ad Dimesio Data. It provides assistace with day-to-day database admiistratio tasks, support ad escalatio poit for uresolved issues, as well as maagemet audit ad reportig. I additio, Dimesio Data provides coverage for the i-house DBA leave period for support requiremets. Broze The Broze Support Level gives access to maagemet audit ad reportig iformatio ad tools that eable the effective ad efficiet maagemet of a Maaged Oracle Database Istace to idustry best practice. Broze Service also esures that you have access to Oracle Database expertise whe required. Maaged Oracle Database Service Dimesio Data s Maaged Oracle Database Service provides highly specialised proactive database admiistratio (DBA) services specifically desiged for the Oracle Database eviromet. The Maaged Oracle Database Service esures the highest levels of iformatio availability, data protectio ad cost-effective systems maagemet The GSC operates 24 x 7 x 365 ad its teams of specialists work with you to resolve icidets, givig you access to egieers ad a sigle poit of cotact for all icidets, chages ad requests.

3 maaged oracle database service Beefits Miimised risks of dowtime Proactive maiteace O-call, certified DBA resources Readiess for rapid recovery Optimised database performace Visible performace record Security agaist uauthorised access A best-practice Oracle eviromet Regular auditig ad reportig cycle Global Service Cetre We also provide aroud-the-clock support through our Global Services Cetre (GSC). The GSC operates 24 x 7 x 365 ad its teams of specialists work with you to resolve icidets, givig you access to egieers ad a sigle poit of cotact for all icidets, chages ad requests. Oracle Maagemet Portal The Oracle Maagemet Portal is a easy-to-use iterface available at all levels of the Maaged Oracle Database Service. By providig graphs, moitorig, reports, tred iformatio, capacity plaig ad a audit trail of the services we udertake, the portal offers a uique level of cotrol ad visibility. The Maaged Oracle Database Service is available i three Support Levels: Gold, Silver ad Broze.

4 maaged oracle database service Dimesio Data is focused o deliverig services cosistetly throughout the world ad provides cliets with a full spectrum of support services that deliver retur o curret IT ivestmet.

5 maaged oracle database service service elemets broze silver gold proactive tasks Moitor maaged Oracle database istace up/dow status Moitor Oracle listeer up/dow status Review disk ad database growth Buffer cache hit ratio Review alert ad TNS log errors Moitor redo log switches Moitor iit.ora chages Moitor umber of active sessios Moitor DML locks Moitor log sessios Moitor file systems sizes Moitor alert ad TNS log sizes Moitor ew ad resized data files Moitor ew ad deleted tablespaces Moitor tablespace sizes Moitor tablespace alerts Moitor failed/broke Oracle jobs Moitor updates to statistics history Moitor object alerts Coach i-house database admiistrator i Oracle Maage chages to Oracle cofiguratio reactive tasks Ivestigate databse backup issues Re-apply DBA template after failure Cofiguratio chages Ivestigate alerts ad errors Recover maaged Oracle DB istace i evet of failure

6 maaged oracle database service service elemets broze silver gold User, permissio ad password maiteace at DB level Modify ad distribute cetralised ad server-side TNSNAMES files Ivestigate ad resolve issues idetified by the Oracle Portal Apply Oracle security alerts ad patches (limited to 4/year) Isolate server performace problems Liaise with applicatio providers re: Oracle problems Troubleshoot user coectivity problems to the maaged Oracle databse istace Maaged Oracle database istace rebuild Icidet maagemet Busiess hours problem maagemet Post-icidet review Documetatio maiteace Access to the Oracle Portal Service review meetigs Audit ad reportig Liaiso with key users to obtai iput to audit ad reportig I-house database admiistrator leave support proactive tasks (see table opposite) reactive tasks (see table opposite) service optios Pre-purchased support calls After hours problem maagemet Chage cotrol widow Oracle replicatio support Oracle stadby or data guard support Oracle cluster support Maaged Oracle Service Matrix: Stadard Optioal Discretioary assistace subject to the ature of the problem

7 maaged oracle database service The Dimesio Data service cotiuum project iterface service iterface Idetify busiess beefits Implemet techology Break fix ad moitorig Full lifecycle support of ifrastructure ad systems Strategy ad evolutio Commercialisatio of ew ideas Cosult desig Procure itegrate deploy Maitai moitor Service delivery (Service level, availability, capacity, it service cotiuity ad fiacial maagemet) Service support (Release, chage, problem, icidet ad cofiguratio maagemet) IT aligmet service bechmarkig Breakthrough use of techology Justify techology Ivestmet Maage project risk Reduce costs Maximise retur o ivestmet Iovatio Dimesio Data s Maaged Services Dimesio Data s Maaged Services iclude Support, Maage, Improve ad Iovate fuctios that are delivered globally ad uiformly through Dimesio Data s Service Iterface. Dimesio Data is focused o deliverig services cosistetly throughout the world ad provides cliets with a full spectrum of Support Services that deliver retur o curret IT ivestmet. Dimesio Data s Services Dimesio Data s Services offerig stretches across a value cotiuum of service fuctios. Cliets receive Professioal Services through Dimesio Data s Project Iterface that covers the Pla ad Build service fuctios. Cliets receive Maaged Services through Dimesio Data s Service Iterface that esures cosistet global service delivery. Dimesio Data offers the followig Maaged Services fuctios: Support, Maage, Improve ad Iovate. CS / AUS-0049 / 04/11 Copyright Dimesio Data 2011 For further iformatio visit:

8 maaged oracle database service Middle East & Africa Asia Australia Europe Americas ALGERIA ANGOLA BOTSWANA GHANA KENYA MOROCCO NAMIBIA NIGERIA SAUDI ARABIA SOUTH AFRICA TANZANIA UGANDA UNITED ARAB EMIRATES CHINA HONG KONG INDIA INDONESIA JAPAN KOREA MALAYSIA NEW ZEALAND PHILIPPINES SINGAPORE TAIWAN THAILAND VIETNAM AUSTRALIAN CAPITAL TERRITORY NEW SOUTH WALES QUEENSLAND SOUTH AUSTRALIA VICTORIA WESTERN AUSTRALIA BELGIUM CZECH REPUBLIC FRANCE GERMANY HUNGARY ITALY LUXEMBOURG NETHERLANDS SPAIN SWITZERLAND UNITED KINGDOM BRAZIL CANADA CHILE MEXICO UNITED STATES For cotact details i your regio please visit

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