Managed Services Catalogue (HE)

Size: px
Start display at page:

Download "Managed Services Catalogue (HE)"

Transcription

1 Maaged Services Catalogue (HE) New legislatio ad ew statutory requiremets come i regularly so it is essetial for us to have a flexible system which ca cope with the chages required ad the frequecy of the chages we could t I this documet Tribal have take the opportuity to provide details of what is icluded i the Service Catalogue. Tribal ackowledges that additioal iformatio could be icluded such as deliverables, prices, orderig ad request processes, although this is depedet o how the catalogue is to be utilized o a istitutio by istitutio basis. The Service Catalogue provides the ability to cotai iformatio i a cetral repository accessible by both Tribal Techical Services ad customers alike. The iformatio cotaied withi the Service Catalogue relates to Techical Services provided by Tribal to the Busiess, but is by o meas a exhaustive list. The Service Catalogue is geeric ad ca be applied across a umber of platforms, eviromets or geographical locatios of a istitutio.

2 OS Eviromet Reportig Widows/RedHat Liux/Solaris (SPARC) Disk usage OS log file errors Istalled patches/updates (A2) Maximum memory usage Accordig to the schedule i Sectio 2. Maiteace Widows/RedHat Liux/Solaris (SPARC) Widows security & recommeded Updates RedHat Liux security & bug fix Errata Advisories Solaris Patches Accordig to the schedule i Sectio 2 (ay available at that time are applied). Widows/RedHat Liux/Solaris (SPARC) Widows Service Packs RedHat Liux Update (mior versio upgrade) Solaris Update Patch Budles Accordig to the schedule i Sectio 2 (ay available at that time are applied). Admiistratio Widows/RedHat Liux/Solaris (SPARC) Performace moitorig Housekeepig of files supplied by Tribal Local user accout maagemet Cro/Scheduled Tasks OS log file rotatios All of the above, as required, at the quatity defied i Sectio 2

3 DB Eviromet Reportig Oracle Database/Microsoft SQL Server Overall DB size Datafiles disk utilisatio Top 10 largest tables by disk usage Istalled patches/updates (B2) Maximum memory usage Accordig to the schedule i Sectio 2 Maiteace Oracle Database/Microsoft SQL Server SQL Server - Security Updates & Cumulative Updates Oracle Critical Patches Updates (CPU) Accordig to the schedule i Sectio 2 (ay available at that time are applied). Oracle Database/Microsoft SQL Server SQL Server Service Packs Oracle Patch Set Updates (PSU) Accordig to the schedule i Sectio 2 (ay available at that time are applied). Admiistratio Oracle Database/Microsoft SQL Server Performace/resources moitorig Database backup admiistratio accordig to customer requiremets. Excludes DR. SQL Server itegrity checks ad idex & statistics maiteace Oracle or customer suggested idex rebuilds ad statistics gatherig Live to Test database refresh trasfers User accout admiistratio All of the above, as required, at the quatity defied i Sectio 2

4 SITS Web Eviromet Reportig IIS/Apache/Apache Tomcat Web Traffic statistics Accordig to the schedule i Sectio 2 Maiteace IIS/Apache/Apache Tomcat Java RE updates IIS (Widows) security updates Apache updates Tomcat updates Accordig to the schedule i Sectio 2 (ay available at that time are applied). IIS/Apache/Apache Tomcat Java RE Tomcat Apache Major versio upgrades to meet SITS Software Update/ upgrade & product support call requiremets. Re-cofiguratio IIS/Apache/Apache Tomcat Ay chages to meet OS requiremets Ay chages to meet SITS Software Update/upgrade & support call requiremets Istallatio of ew/reewal SSL certificates, supplied by the customer. Ivestigate/advise o disk space issues All of the above, as required, at the quatity defied i Sectio 2

5 SITS Applicatio Eviromet Uiface Re-cofiguratio SITS:Visio/e:Visio Ay Uiface cofiguratio file (i.e. assigmet file) chages to meet the requiremets of: OS DB SITS upgrades/software Updates Product support calls All of the above, as required, at the quatity defied i Sectio 2 Maiteace SITS:Visio/e:Visio SQL Server - Security Updates & Cumulative Updates Oracle Critical Patches Updates (CPU) Accordig to the schedule i Sectio 2 (ay available at that time are applied). Uiface updates SITS:Visio/e:Visio Ay updates to meet Software Update requiremets, as required, at the quatity defied i Sectio 2. Remote hads admiistratio SITS:Visio/e:Visio All Urouter restarts URMON admiistratio G atherig of log files ad applicatio trasactio details (WTL & PAL records) for product support calls. (Ivestigatio of the above covered uder the stadard product support agreemet) Loggig of a techical support call for urget calls take by telephoe Istallatio of 3rd party compoets for applicatio fuctioality Ivestigate / advise o disk space issues of the above, as required, at the quatity defied i Sectio 2

6 GradItel Applicatio Eviromet Reportig PHP/IIS/Apache/e-Trascript Server Web Traffic statistics Accordig to the schedule i Sectio 2 Maiteace PHP/IIS/Apache/e-Trascript Server Software Updates, as requested by the customer IIS (Widows) security updates Apache updates PHP updates Accordig to the schedule i Sectio 2 (ay available at that time are applied). PHP/IIS/Apache/e-Trascript Server PHP Apache SQL Server/Oracle Cliet Major versio upgrades to meet SITS Software Update/upgrade & product support call requiremets. Re-cofiguratio PHP/IIS/Apache/e-Trascript Server Apache IIS E-TServer cofiguratio chages (olivedo.iiedits) To meet SITS Software Update/upgrade & product support call requiremets. Remote hads admiistratio PHP/IIS/Apache/e-Trascript Server I stallig ad replacig database views, as supplied by the customer or Tribal product teams Gatherig of logfiles for support calls L oggig of a techical support call for urget calls take by telephoe Ivestigate/advise o disk space issues To meet SITS Software Update/upgrade & product support call requiremets.

7 ESD Applicatio Eviromet Reportig IIS/.NET Web Traffic statistics Disk usage Accordig to the schedule i Sectio 2 Maiteace IIS/.NET IIS (Widows)/.NET security updates Software Updates, as requested by the customer Accordig to the schedule i Sectio 2 (ay available at that time are applied). IIS/.NET.NET SQL Server/Oracle Cliet Major versio upgrades to meet ESD Software Update/upgrade & product support call requiremets. Re-cofiguratio IIS/.NET Web.cofig chages IIS chages Database cliet chages To meet ESD Software Update/upgrade & product support call requiremets. support call requiremets. Remote hads admiistratio IIS/.NET Gatherig of logfiles for support calls IIS restarts Loggig of a techical support call for urget calls take by telephoe Ivestigate/advise o disk space issues To meet SITS Software Update/upgrade & product

8 Uity Applicatio/DB Eviromet Reportig SQL Server Overall DB size Datafiles disk utilisatio Top 10 largest tables by disk usage Istalled patches/updates (B2) Accordig to the schedule i Sectio 2 Maiteace SQL Server SQL Server - Security Updates & Cumulative Updates Accordig to the schedule i Sectio 2 (ay available at that time are applied). SQL Server Uity Applicatio SQL Server Service Packs Accordig to the schedule i Sectio 2 (ay available at that time are applied). Admiistratio SQL Server Performace/resources moitorig Database backup admiistratio accordig to customer requiremets SQL Server itegrity checks ad idex & statistics maiteace Live to Test database refresh trasfers All of the above, as required, at the quatity defied i Sectio 2 Re-cofiguratio SQL Server y chages to meet OS requiremets A Ay chages to meet Uity or SITS Software Update/ upgrade & support call requiremets Istallatio of ew/reewal SSL certificates, supplied by the customer. Ivestigate/advise o disk space issues All of the above, as required, at the quatity defied i Sectio 2

9 Implemetatio Services Service Level Review Migratios/Techical Audit/Service Level Review Face-to-face meetig betwee the customer ad the Service Delivery Maager to discuss service delivered ad future requiremets Techical Audit Migratios/Techical Audit/Service Level Review Cosultat o or offsite to review curret Techical architecture ad make recommedatios ad capacity plaig arragemets OS/applicatio migratios Migratios/Techical Audit/Service Level Review Cosultat o or offsite to migrate ay or all of the above covered applicatio stacks to ew hardware/os eviromets i accordace with Techical Audit recommedatios. A migratio also ivokes a review of the Maaged Service cotract package quatity ad frequecy colums (Sectio 2) Performace Troubleshootig Migratios/Techical Audit/Service Level Review Cosultat o or offsite to troubleshoot geeral performace issues ad make recommedatios Applicatio Migratios/Techical Audit/Service Level Review Cosultat o or offsite to perform upgrades for items D to G Applicatio Istallatios Migratios/Techical Audit/Service Level Review Cosultat o or offsite to perform istalls for items D to G

10 Cotact Call: +44 (0)

Managed Oracle Database Service

Managed Oracle Database Service Maaged Oracle Database Service maaged oracle database service As a orgaisatio you eed to esure the highest levels of iformatio availability ad data protectio to support your applicatios. Dimesio Data ca

More information

BaanERP. BaanERP Windows Client Installation Guide

BaanERP. BaanERP Windows Client Installation Guide BaaERP A publicatio of: Baa Developmet B.V. P.O.Box 143 3770 AC Bareveld The Netherlads Prited i the Netherlads Baa Developmet B.V. 1999. All rights reserved. The iformatio i this documet is subject to

More information

JavaFX. JavaFX 2.2.5 Installation Guide Release 2.2.5 E20474-09. February 2013 Installation instructions by operating system for JavaFX 2.2.

JavaFX. JavaFX 2.2.5 Installation Guide Release 2.2.5 E20474-09. February 2013 Installation instructions by operating system for JavaFX 2.2. JavaFX JavaFX 2.2.5 Istallatio Guide Release 2.2.5 E20474-09 February 2013 Istallatio istructios by operatig system for JavaFX 2.2.5 JavaFX/JavaFX 2.2.5 Istallatio Guide E20474-09 Copyright 2008, 2013,

More information

(VCP-310) 1-800-418-6789

(VCP-310) 1-800-418-6789 Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues

Domain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues Maual Widows 7 Eterprise Desktop Support Techicia (70-685) 1-800-418-6789 Domai 1: Idetifyig Cause of ad Resolvig Desktop Applicatio Issues Idetifyig ad Resolvig New Software Istallatio Issues This sectio

More information

Symantec AntiVirus for Network Attached Storage Integration Guide

Symantec AntiVirus for Network Attached Storage Integration Guide Symatec AtiVirus for Network Attached Storage Itegratio Guide 2 Symatec AtiVirus for Network Attached Storage Itegratio Guide The software described i this book is furished uder a licese agreemet ad may

More information

E-Plex Enterprise Access Control System

E-Plex Enterprise Access Control System Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

Domain 1 Components of the Cisco Unified Communications Architecture

Domain 1 Components of the Cisco Unified Communications Architecture Maual CCNA Domai 1 Compoets of the Cisco Uified Commuicatios Architecture Uified Commuicatios (UC) Eviromet Cisco has itroduced what they call the Uified Commuicatios Eviromet which is used to separate

More information

ODBC. Getting Started With Sage Timberline Office ODBC

ODBC. Getting Started With Sage Timberline Office ODBC ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.

More information

CCH Accountants Starter Pack

CCH Accountants Starter Pack CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice

More information

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses

InventoryControl. The Complete Inventory Tracking Solution for Small Businesses IvetoryCotrol The Complete Ivetory Trackig Solutio for Small Busiesses Regular Logo 4C Productivity Solutios for Small Busiesses Logo Outlie Get i cotrol of your ivetory with Wasp Ivetory Cotrol the complete

More information

Unicenter TCPaccess FTP Server

Unicenter TCPaccess FTP Server Uiceter TCPaccess FTP Server Release Summary r6.1 SP2 K02213-2E This documetatio ad related computer software program (hereiafter referred to as the Documetatio ) is for the ed user s iformatioal purposes

More information

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE OUR EXPERTISE To arrage a meetig with a member of for more iformatio about Price Bailey, At Price Bailey, we recogise that charity ad ot-for-profit

More information

Skytron Asset Manager

Skytron Asset Manager Skytro Asset Maager Meet Asset Maager Skytro Asset Maager is a wireless, pateted RFID asset trackig techology specifically desiged for hospital facilities to deliver istat ROI withi a easy to istall, fully

More information

QUADRO tech. FSA Migrator 2.6. File Server Migrations - Made Easy

QUADRO tech. FSA Migrator 2.6. File Server Migrations - Made Easy QUADRO tech FSA Migrator 2.6 File Server Migratios - Made Easy FSA Migrator Cosolidate your archived ad o-archived File Server data - with ease! May orgaisatios struggle with the cotiuous growth of their

More information

Financial. Services Guide. Adviser: Graeme Hood CD, Dip FP, CFP Date of Preparation: 21/11/2005. Head Office Address:

Financial. Services Guide. Adviser: Graeme Hood CD, Dip FP, CFP Date of Preparation: 21/11/2005. Head Office Address: Fiacial Services Guide Adviser: Graeme Hood CD, Dip FP, CFP Date of Preparatio: 21/11/2005 Head Office Address: Fiacial Wisdom Limited (ABN 70 006 646 108) Australia Fiacial Services Licece No. 231138

More information

HP Asset Manager SAM Best Practice package

HP Asset Manager SAM Best Practice package HP Asset Maager SAM Best Practice package Software versio: 9.3.5.0 Software compliace solutio for Microsoft, Adobe, Oracle, IBM, ad VMware Documet Release Date: 5 August 2011 Software Release Date: August

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

Engineering Data Management

Engineering Data Management BaaERP 5.0c Maufacturig Egieerig Data Maagemet Module Procedure UP128A US Documetiformatio Documet Documet code : UP128A US Documet group : User Documetatio Documet title : Egieerig Data Maagemet Applicatio/Package

More information

My first gold holdings. My first bank. Simple. Transparent. Individual. Our investment solutions for clients abroad.

My first gold holdings. My first bank. Simple. Transparent. Individual. Our investment solutions for clients abroad. My first gold holdigs. My first bak. Simple. Trasparet. Idividual. Our ivestmet solutios for cliets abroad. The perfect basis for workig together successfully The wheel of time is turig faster tha ever

More information

BEA elink Adapter for Kenan Arbor/BP. User Guide

BEA elink Adapter for Kenan Arbor/BP. User Guide BEA elik Adapter for Kea Arbor/BP User Guide BEA elik Adapter for Kea Arbor/BP Versio 1.1 Documet Editio 1.1 April 2000 Copyright Copyright 2000 BEA Systems, Ic. All Rights Reserved. Restricted Rights

More information

Xantaro Maintenance Services & Operations. XTAC User Guide. UK Edition

Xantaro Maintenance Services & Operations. XTAC User Guide. UK Edition Xataro Maiteace Services & Operatios XTAC User Guide UK Editio XTAC WORKFLOW The Xataro Techical Assistace Cetre (XTAC) is the cetral iterface for all techical questios ad topics for products ad services

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

Appendix B: Third-Party Tools

Appendix B: Third-Party Tools Appedix B: Third-Party Tools I This Chapter Cosideratios The Tools Cosideratios Obviously, beig able to desig, prepare, ad implemet effective disaster recovery strategies for your SharePoit eviromet is

More information

Extending Your Management Reach to Remote Users

Extending Your Management Reach to Remote Users Extedig Your Maagemet Reach to Remote Users White Paper LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users Table of Cotets Executive Summary... 3 Obstacles to Cost-Effective Remote Maagemet...

More information

FPO. A global telecom s strategy. for Canada

FPO. A global telecom s strategy. for Canada FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece

More information

Supply Chain Manager User s Manual

Supply Chain Manager User s Manual Supply Chai Maager User s Maual FEBRUARY 2006 This publicatio was produced for review by the U.S. Agecy for Iteratioal Developmet. It was prepared by the USAID DELIVER PROJECT, Task Order 1. SUPPLY CHAIN

More information

I apply to subscribe for a Stocks & Shares ISA for the tax year 20 /20 and each subsequent year until further notice.

I apply to subscribe for a Stocks & Shares ISA for the tax year 20 /20 and each subsequent year until further notice. IFSL Brooks Macdoald Fud Stocks & Shares ISA Trasfer Applicatio Form IFSL Brooks Macdoald Fud Stocks & Shares ISA Trasfer Applicatio Form Please complete usig BLOCK CAPITALS ad retur the completed form

More information

HP Asset Manager. Software version: 5.20. Service Asset and Configuration Management

HP Asset Manager. Software version: 5.20. Service Asset and Configuration Management HP Asset Maager Software versio: 5.20 Service Asset ad Cofiguratio Maagemet Documet Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009

More information

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out

Authentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles

More information

APPENDIX V TWO-YEAR COLLEGE SURVEY

APPENDIX V TWO-YEAR COLLEGE SURVEY APPENDIX V TWO-YEAR COLLEGE SURVEY GENERAL INSTRUCTIONS Coferece Board of the Mathematical Scieces SURVEY OF PROGRAMS i MATHEMATICS AND COMPUTER SCIENCE i TWO-YEAR COLLEGES 1990 This questioaire should

More information

HP Asset Manager. Software version: 5.20. Portfolio

HP Asset Manager. Software version: 5.20. Portfolio HP Asset Maager Software versio: 5.20 Portfolio Documet Release Date: 01 October 2009 Software Release Date: October 2009 Legal Notices Copyright Notices Copyright 1994-2009 Hewlett-Packard Developmet

More information

AMS Suite: Asset Graphics

AMS Suite: Asset Graphics Product Data Sheet Jauary 2012 AMS Suite: Asset Graphics Powerful graphical display developmet tool Deployable as a local graphical display dedicated to a CSI 6500 Machiery Health Moitor Scalable to provide

More information

June 3, 1999. Voice over IP

June 3, 1999. Voice over IP Jue 3, 1999 Voice over IP This applicatio ote discusses the Hypercom solutio for providig ed-to-ed Iteret protocol (IP) coectivity i a ew or existig Hypercom Hybrid Trasport Mechaism (HTM) etwork, reducig

More information

Packages: Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y

Packages: Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y N Y Y Packages: Pro Master Geius Customer Portal Access Telephoe Helpdesk Support Microsoft - Active Directory, Direct Access, Exchage Server, Forefrot Edpoit Protectio, Hyper-V, IIS, Remote Desktop Services,

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

Domain 1 - Describe Cisco VoIP Implementations

Domain 1 - Describe Cisco VoIP Implementations Maual ONT (642-8) 1-800-418-6789 Domai 1 - Describe Cisco VoIP Implemetatios Advatages of VoIP Over Traditioal Switches Voice over IP etworks have may advatages over traditioal circuit switched voice etworks.

More information

Domain 1: Configuring Domain Name System (DNS) for Active Directory

Domain 1: Configuring Domain Name System (DNS) for Active Directory Maual Widows Domai 1: Cofigurig Domai Name System (DNS) for Active Directory Cofigure zoes I Domai Name System (DNS), a DNS amespace ca be divided ito zoes. The zoes store ame iformatio about oe or more

More information

Premier Edition for Brokerage General Agencies

Premier Edition for Brokerage General Agencies Premier Editio for Brokerage Geeral Agecies P R O D U C T O V E R V I E W Improve commuicatio ad streamlie busiess processes to drive ew growth Premier Editio for Brokerage Geeral Agecies The success of

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology Adoptio Date: 4 March 2004 Effective Date: 1 Jue 2004 Retroactive Applicatio: No Public Commet Period: Aug Nov 2002 INVESTMENT PERFORMANCE COUNCIL (IPC) Preface Guidace Statemet o Calculatio Methodology

More information

SQL Server 2008 Implementation and Maintenance (70-432) LearnSmart Exam Manual

SQL Server 2008 Implementation and Maintenance (70-432) LearnSmart Exam Manual Maual SQL Server 2008 Implemetatio ad Maiteace (70-432) 1-800-418-6789 SQL Server 2008 Implemetatio ad Maiteace (70-432) LearSmart Maual Copyright 2011 by PrepLogic, LLC. Product ID: 012335 Productio Date:

More information

International Delegation A summary for financial advisers

International Delegation A summary for financial advisers Iteratioal Delegatio A summary for fiacial advisers Cotets Please ote For fiacial adviser use oly. It should ot be distributed to, or relied upo by, retail cliets. AXA Wealth Iteratioal is the brad used

More information

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions 3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN

More information

Ethernet Option Board

Ethernet Option Board Etheret Optio Board Assembly ad Iitializatio Guide for Addig Etheret Commuicatios to a ADP etime Timeclock Documet Part Number: 470552-00 Documet Revisio: B The iformatio i this documet is subject to chage

More information

SYSTEM INFO. MDK - Multifunctional Digital Communications System. Efficient Solutions for Information and Safety

SYSTEM INFO. MDK - Multifunctional Digital Communications System. Efficient Solutions for Information and Safety Commuicatios Systems for Itercom, PA, Emergecy Call ad Telecommuicatios MDK - Multifuctioal Digital Commuicatios System SYSTEM INFO ms NEUMANN ELEKTRONIK GmbH Efficiet Solutios for Iformatio ad Safety

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet Douglas M. Lambert, Ph.D. The Raymod E. Maso Chaired Professor ad Director, The Global Supply Chai Forum Supply Chai Maagemet is NOT a New Name for Logistics The Begiig of Wisdom Is

More information

Introducing International Investment Advisory Services. Your global needs, our international expertise

Introducing International Investment Advisory Services. Your global needs, our international expertise Itroducig Iteratioal Ivestmet Advisory Services Your global eeds, our iteratioal expertise Stregth ad Stability from RBC For over 140 years, ivestors have tured to Royal Bak of Caada (which operates globally

More information

A Road Map. Software Engineering, Programming, and SCM

A Road Map. Software Engineering, Programming, and SCM Software Cofiguratio Maagemet A Road Map Jacky Estublier Greoble Uiversity - Frace 1 Software Egieerig, Programmig, ad SCM I the Small I the Large I the May I the Wide Programmig Laguages Compositio Buildig

More information

Contract Governance Guidelines. April 2014

Contract Governance Guidelines. April 2014 Cotract Goverace Guidelies April 2014 1 2 Ackowledgemet The Departmet of Family ad Commuity Services (FACS) uder cotract with CPLI Pty Limited ad Terece Burke, ad usig The Burke Four Pillars Model of Cotract

More information

e-trader user guide Introduction

e-trader user guide Introduction User guide e-trader user guide Itroductio At UK Geeral our aim is to provide you with the best possible propositio for you ad your customers. We believe i offerig brokers a choice of how they trade with

More information

PENSION ANNUITY. Policy Conditions Document reference: PPAS1(7) This is an important document. Please keep it in a safe place.

PENSION ANNUITY. Policy Conditions Document reference: PPAS1(7) This is an important document. Please keep it in a safe place. PENSION ANNUITY Policy Coditios Documet referece: PPAS1(7) This is a importat documet. Please keep it i a safe place. Pesio Auity Policy Coditios Welcome to LV=, ad thak you for choosig our Pesio Auity.

More information

Small Business Environmental Management Solutions. City of Onkaparinga

Small Business Environmental Management Solutions. City of Onkaparinga City of Okapariga Small Busiess Evirometal Maagemet Solutios Busiess SA is the leadig busiess orgaisatio i South Australia. It works hard o behalf of busiess to ifluece govermet decisios, attract ivestmets

More information

About our services and costs

About our services and costs About our services ad costs Cotets Whose products do we offer 2 Ivestmet 2 Isurace 2 Mortgages 2 Which services will we provide you with? 3 Ivestmet 3 Isurace 3 Mortgages 3 What will you have to pay us

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

A Complete Guide for Database Technology Migration Program

A Complete Guide for Database Technology Migration Program White Paper A Complete Guide for Database Techology Migratio Program Database techology migratio programs do ot come up every year as a high priority iitiative i the IT orgaizatio. However, carryig out

More information

There s Wealth in Our Approach.

There s Wealth in Our Approach. Electroic Fud Trasfers/ Automated Clearig House Services There s Wealth i Our Approach. A divisio of RBC Capital Markets, LLC, Member NYSE/FINRA/SIPC. Electroic Fud Trasfers/Automated Clearig House Services

More information

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated.

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated. Itroducig Your New Wells Fargo Trust ad Ivestmet Statemet. Your Accout Iformatio Simply Stated. We are pleased to itroduce your ew easy-to-read statemet. It provides a overview of your accout ad a complete

More information

How to read A Mutual Fund shareholder report

How to read A Mutual Fund shareholder report Ivestor BulletI How to read A Mutual Fud shareholder report The SEC s Office of Ivestor Educatio ad Advocacy is issuig this Ivestor Bulleti to educate idividual ivestors about mutual fud shareholder reports.

More information

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2 The future of global data maagemet is here: modular, scalable ad itegrated MasterCard smartdata.ge2 Revolutioize your data. Trasform your busiess. MasterCard smartdata.ge2 is a revolutioary web-based

More information

ASSET MANAGEMENT SoLUTioNS www.eagle.org

ASSET MANAGEMENT SoLUTioNS www.eagle.org ASSET Maagemet Solutios www.eagle.org A Trusted Service Provider ABS Nautical Systems, the software developmet divisio of ABS, desigs applicatios to meet the eeds of the maritime commuity. ABS Nautical

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

For customers Key features of the Guaranteed Pension Annuity

For customers Key features of the Guaranteed Pension Annuity For customers Key features of the Guarateed Pesio Auity The Fiacial Coduct Authority is a fiacial services regulator. It requires us, Aego, to give you this importat iformatio to help you to decide whether

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

Road Management Process

Road Management Process Roads i the Wet Tropics C Road Maagemet Process PART C Versio 1, February 1998 Roads i the Wet Tropics TABLE OF CONTENTS C ROAD MANAGEMENT PROCESS FEB 98 C1 Road Maagemet Processes C-1 Road Maagemet Phases

More information

Public Safety Canada. Internal Audit of Talent Management. Final Audit Report

Public Safety Canada. Internal Audit of Talent Management. Final Audit Report Public Safety Caada Iteral Audit of Talet Maagemet Fial Audit Report November 2011 Audit of Talet Maagemet Table of Cotets 1.0 Executive Summary 3 2.0 Backgroud 10 2.1 Audit Objective 11 2.2 Audit Scope

More information

Desktop Management. Desktop Management Tools

Desktop Management. Desktop Management Tools Desktop Maagemet 9 Desktop Maagemet Tools Mac OS X icludes three desktop maagemet tools that you might fid helpful to work more efficietly ad productively: u Stacks puts expadable folders i the Dock. Clickig

More information

L5352 Ethernet Communications Interface

L5352 Ethernet Communications Interface L5352 Etheret Commuicatios Iterface Techical Maual HA470898 Issue 2 Copyright SSD Drives Ic 2005 All rights strictly reserved. No part of this documet may be stored i a retrieval system, or trasmitted

More information

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life TIAA-CREF Wealth Maagemet Persoalized, objective fiacial advice for every stage of life A persoalized team approach for a trusted lifelog relatioship No matter who you are, you ca t be a expert i all aspects

More information

I apply to subscribe for a Stocks & Shares NISA for the tax year 2015/2016 and each subsequent year until further notice.

I apply to subscribe for a Stocks & Shares NISA for the tax year 2015/2016 and each subsequent year until further notice. IFSL Brooks Macdoald Fud Stocks & Shares NISA trasfer applicatio form IFSL Brooks Macdoald Fud Stocks & Shares NISA trasfer applicatio form Please complete usig BLOCK CAPITALS ad retur the completed form

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

insight reporting solutions

insight reporting solutions reportig solutios Create ad cotrol olie customized score reports to measure studet progress ad to determie ways to improve istructio. isight Customized Reportig empowers you to make data-drive decisios.

More information

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system

EUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace

More information

Serial ATA PCI Host Adapter AEC-6290/6295

Serial ATA PCI Host Adapter AEC-6290/6295 Serial ATA PCI Host Adapter AEC-6290/6295 User s Maual Versio:1.0 Copyright 2003 ACARD Techology Corp. Release: April 2003 Copyright ad Trademarks The iformatio of the product i this maual is subject to

More information

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production Product Maager Itegrated maagemet of itellectual property ad workflows from pre-acquisitio to post-productio Iformatio or frustratio? Publishig processes geerate a wealth of iformatio: about works, iteratios,

More information

Comfort for Life CAPT CAPF CHPF CAUF CSCF

Comfort for Life CAPT CAPF CHPF CAUF CSCF Comfort for Life CAPT CAPF CHPF CAUF CSCF Evaporator Coils www.daikicomfort.com "I'm a Daiki Comfort Pro" Those five simple words ca offer you comfort like you ve ever experieced. The words mea that the

More information

Contents. 1 Scalable Business Management Software. 2 Overview of Benefits. 3 Choosing the right Sage Accpac ERP Edition for your Business

Contents. 1 Scalable Business Management Software. 2 Overview of Benefits. 3 Choosing the right Sage Accpac ERP Edition for your Business Accpac ERP Cotets 1 Scalable Busiess Maagemet Software 2 Overview of Beefits 3 Choosig the right Sage Accpac ERP Editio for your Busiess 4 Sage Accpac ERP Feature Compariso 5 A Breakdow of Core Modules

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

Identifying Risks in Outsourcing Software-Intensive Projects

Identifying Risks in Outsourcing Software-Intensive Projects Idetifyig Risks i Outsourcig Software-Itesive Projects Dr. Maliha Haddad Assistat Professor Maagemet Sciece Departmet School of Busiess ad Public Maagemet George Washigto Uiversity Washigto, DC Dr. Aita

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

How To Find FINANCING For Your Business

How To Find FINANCING For Your Business How To Fid FINANCING For Your Busiess Oe of the most difficult tasks faced by the maagemet team of small busiesses today is fidig adequate fiacig for curret operatios i order to support ew ad ogoig cotracts.

More information

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA

SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA JANSSEN RESEARCH FOUNDATION SANLAM DIRECT MARKETING DIVISION BELLVILLE, SOUTH AFRICA AFRICA EXCELLENCE AWARDS: WORKFLOW, MERIT EXECUTIVE SUMMARY The life isurace busiess i South Africa is curretly uder

More information

Your support connection

Your support connection Your support coectio Cosultig ad outsourced support for isurace ad reisurace compaies Cosultig ad outsourced support for isurace ad reisurace compaies With a global staff of over 500 professioals i Europe

More information

Home Shield. Summary IN IRELAND

Home Shield. Summary IN IRELAND Home Shield Summary IN IRELAND Cotets Policy summary of cover 3 Home Isurace buildigs cover 4 Home Isurace cotets cover 6 Geeral iformatio 11 Security requiremets 11 What if I wat to cacel the policy?

More information

hr software and more Product Brochure Everything you need to manage your most valuable assets

hr software and more Product Brochure Everything you need to manage your most valuable assets hr software ad more Product Brochure Everythig you eed to maage your most valuable assets 2 www.equatorhr.com @equatorhr Cotets 04 What is Equator? 06 Who we are 08 Payroll 10 Persoel 12 Employee Portal

More information

Verifying the Availability of Cloud Applications

Verifying the Availability of Cloud Applications Melaie Siebehaar, Olga Wege, Roy Has, Hasa Terca, Ralf Steimetz: Verifyig the Availability of Cloud Applicatios. I: Proceedigs of the 3rd Iteratioal Coferece o Cloud Computig ad Services Sciece (CLOSER

More information

ITS Performance Measures

ITS Performance Measures fial report ITS Performace Measures Detailed Defiitio of Performace Measures prepared for Florida DOT District 4 prepared by Cambridge Systematics, Ic. 82 East Park Aveue, Suite 23 Tallahassee, Florida

More information

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration Trustwave Leverages OEM Parterships to Deepe SIEM Market Peetratio Accelerated lauch of ew security appliaces delivers reveue growth with assist from UNICOM Egieerig ad Dell OEM Solutios Itroductio Trustwave

More information

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

What is IT Governance?

What is IT Governance? 30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral

More information

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot

QUADRO tech. PST Flightdeck. Put your PST Migration on autopilot QUADRO tech PST Flightdeck Put your PST Migratio o autopilot Put your PST Migratio o Autopilot A moder aircraft hardly remids its pilots of the early days of air traffic. It is desiged to eable flyig as

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

BLUE SKY SRA ALLIANCE FUND

BLUE SKY SRA ALLIANCE FUND BLUE SKY SRA ALLIANCE FUND ARSN 140 253 685 PRODUCT DISCLOSURE STATEMENT Ivestmet Sciece 4 Uits (APIR Code COL0018AU) Ivestmet Sciece 9 Uits (APIR Code COL0019AU) 3 JUNE 2014 Ivestmet Sciece 16E Uits (APIR

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics

More information