Extending Your Management Reach to Remote Users

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1 Extedig Your Maagemet Reach to Remote Users White Paper

2 LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users Table of Cotets Executive Summary... 3 Obstacles to Cost-Effective Remote Maagemet... 3 Problematic Solutios... 3 A Meetig Place to Bridge the Gap... 4 Tools for Offese ad Defese... 4 Extedig the Defesive Perimeter... 5 Is LANDesk Maagemet Gateway Secure?... 6 Are Firewall Chages Required?... 6 Coclusio... 6 This documet cotais cofidetial ad proprietary iformatio of LANDesk Software ( LANDesk ) ad its affiliates ad is provided i coectio with the idetified LANDesk product(s). No part of this documet may be disclosed or copied without the prior writte coset of LANDesk. No licese, express or implied, by estoppel or otherwise, to ay itellectual property rights is grated by this documet. Except as provided i LANDesk s terms ad coditios of sale for such products, LANDesk assumes o liability whatsoever, ad LANDesk disclaims ay express or implied warraty, relatig to sale ad/or use of LANDesk products icludig liability or warraties relatig to fitess for a particular purpose, merchatability, or ifrigemet of ay patet, copyright or other itellectual property right. LANDesk products are ot iteded for use i medical, life savig, or life sustaiig applicatios. LANDesk does ot warrat that this material is error-free, ad LANDesk reserves the right to update, correct, or modify this material, icludig ay specificatios ad product descriptios, at ay time, without otice. Copyright 2005, LANDesk Software Ltd. All rights reserved. LANDesk is a registered trademark of LANDesk Software, Ltd. Other brads ad ames may be claimed as the property of others. LSI JBB/JA

3 LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users Executive Summary Without questio, aytime, aywhere access to corporate resources is more of a busiess imperative today tha ever before. Mobile workers icreasigly cosider the privilege of remote access a ialieable right o par with life, liberty, ad the pursuit of happiess. But with the icreasig demads for far-flug coectivity come ew threats to etwork ad systems security, ad the ever preset pressures o IT professioals to maage these remote computig edpoits as though they were withi the corporate etwork. This whitepaper examies how the LANDesk Maagemet Gateway i LANDesk maagemet solutios 8.6, alog with LANDesk Trusted Access, help orgaizatios exted the eterprise maagemet of remote devices across the Iteret without havig to puch holes i the firewall or compromise the security of such devices or the corporate ifrastructure. Obstacles to Cost-Effective Remote Maagemet I the past, orgaizatios with employees that work outside the corporate firewall have foud it extremely difficult or expesive to maage these workers computers. To be able to provide remote users the same level of support ejoyed by users withi the corporate boudaries would typically require dedicated leased lies or VPN solutios. But sice these workers at remote locatios are frequetly few i umber or eve temporary i ature, it s ofte a leap to justify the cost of such coectivity. Cosider these IT support scearios for example: Remote sales offices, typically staffed by a few workers i each office A home builder who relocates a mobile office to a subdivisio for the duratio of the costructio project A proposal writig cosultat team that works osite at a defese cotractor for two moths Frachised restaurats that upload fiacials, place orders, ad dowload corporate data A IT task force that travels abroad for three weeks to resolve obstacles to a ew software implemetatio A emergecy respose uit of a govermet agecy that sets up operatios i a disaster area A jewelry maufacturer that opes a series of kiosks i shoppig malls, each staffed by oe or two people Problematic Solutios Some orgaizatios tur to dial-up coectios oly to battle with a array of problems that result from slow speeds, low badwidth, ad the lack of a dedicated coectio. Software distributio ad patch deploymet take too much time. Realtime device moitorig, scaig, ad ivetoryig become problematic or ear impossible. Remote troubleshootig of users computers is slow, cumbersome ad typically requires cosiderable user ivolvemet, all leadig to higher support costs ad sigificat productivity losses. Istead of usig leased lies or dial-up coectios to apply patches or distribute software updates to remote users, some orgaizatios create distributio CDs at their corporate headquarters ad the mail them to the remote sites i hopes that they ll be deployed oce they arrive. To esure that the CD does get deployed, they ll ofte fly out a egieer with the CD to the site or hire a local cotractor to implemet the deploymet. Regardless of the optio they choose, these methods delay vulerability remediatio, breed icosistecy i security policy compliace, hider productivity, ad lead to higher support costs. Furthermore, these practices do ot address the issue of how to track ad maage remote ivetory ad asset iformatio. Realizig the ieffectiveess or high costs of these differet remote maagemet schemes, some orgaizatios istead leverage the ubiquitous ad iexpesive coectivity offered by the Iteret. However, this typically has required them to puch holes i their corporate firewalls, thereby opeig the door to itruders ad malicious attacks o their eterprise ifrastructure. 3

4 LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users A Meetig Place to Bridge the Gap The LANDesk Maagemet Gateway i LANDesk maagemet solutios 8.6 lets you maage devices ot coected to the local etwork, without the eed to puch holes i the firewall. This solutio usig pateted techology eables orgaizatios to improve busiess processes, protect corporate data ad comply with regulatory requiremets through comprehesive edpoit security ad cofiguratio maagemet tools. It allows orgaizatios to: Protect corporate data ad improve busiess process efficiecy with comprehesive security ad cofiguratio maagemet i a sigle, uified solutio Demostrate compliace to stadards ad regulatios across complex, heterogeeous computig eviromets with comprehesive asset maagemet ad cofiguratio cotrol reportig Protect corporate computig assets from malicious attacks with security policy evaluatio ad eforcemet Maitai cetralized maagemet cotrol through both direct coectios over corporate etworks, ad remote coectios over the Iteret The LANDesk Maagemet Gateway acts as a meetig place where the core cosole ad maaged devices are liked through their Iteret coectios eve if they are behid firewalls or use a proxy to access the Iteret. Usig a secure SSL tuel, the LANDesk Maagemet Gateway cotiuously routes bi-directioal data betwee the two computers as log as they are coected. The SSL data is ot decrypted at the LANDesk Maagemet Gateway, so there is o hole i the protocol where the data is t ecrypted. This provides security, allows a larger umber of coectios by miimizig CPU utilizatio, ad elimiates the eed for complex sychroizatio betwee the coectios whe data is received, it is set o to its destiatio without delay. The LANDesk Maagemet Gateway rus LDLiux, a customized versio of the Liux kerel. It uses stadard messagig, Web, ad database services. It also logs coectio iformatio (such as coectio time, bytes trasmitted, ad idetificatio iformatio) to the server s hard drive. The program itself uses miimal hard disk space; most disk space is used for loggig purposes. Tools for Offese ad Defese The sports maxim the best defese is a good offese also applies to edpoit security maagemet. While orgaizatios are icreasigly more adept at blockig ifected s ad prevetig malware dowloads before they ca reach users computers, viruses ad other malicious code ofte peetrate etwork security by hitchig a ride o mobile computers that have joureyed beyod the perimeter protectio of the corporate etwork. What s more, ay edpoit device withi the etwork that is iadequately protected ca become ifected ad ukowigly act as a malicious carrier. The offesive capabilities of the LANDesk Maagemet Gateway are complemeted by LANDesk Trusted Access a ew sca-ad-block techology that ot oly blocks possibly ifected computers from coectig to 4

5 LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users the etwork, but also allows for quick remediatio of the offedig machie. For the first time, customers ca reach out to remote edpoit devices over the Iteret ad preempt threats before they ever get to the etwork. I the case of a large soft drik distributor, for example, employees returig from a trip overseas brought back a uidetified virus o their laptops that spread to other machies o the etwork. With LANDesk Maagemet Gateway ad LANDesk Trusted Access, the distributor would have bee able to sca the laptops over the Iteret ad remediate ay vulerabilities before coectig them to the corporate etwork. The, if by chace ay threat were missed, LANDesk Trusted Access would sca, block ad quaratie them from the etwork. With these ew tools, laptops ad other remote devices that were oce cosidered ureachable ca ow be updated, fixed, scaed, ivetoried, ad moitored just as if they were o the corporate etwork. Extedig the Defesive Perimeter LANDesk Maagemet Gateway ad LANDesk Trusted Access make it easy to exted the defesive security maagemet capabilities of LANDesk Security Suite to remote users, icludig cetralized patch maagemet, coectio cotrol cofiguratio, ati-spyware, cofiguratio security threat aalysis, applicatio blockig ad ati-virus eforcemet. Whether your edpoit devices reside remotely or withi your corporate etwork, LANDesk Trusted Access eables you to: Prevet ifected or uprotected systems from gaiig etwork access Protect corporate resources from coected systems that become corrupted Set compliace stadards Eforce security policies that edpoit devices must meet before beig passed oto the corporate etwork By takig advatage of the LANDesk Maagemet Gateway, you ca employ secure systems maagemet across the Iteret usig the followig features iheret to LANDesk Maagemet Suite 8.6 ad other LANDesk maagemet solutios: Ivetory gatherig Hardware Software Software licese moitorig O Demad remote cotrol features Remote keyboard, video ad mouse cotrol File trasfer Chat Remote execute Scree draw Reboot Policy-based software distributio Security fuctios (via LANDesk Security Suite ad/or LANDesk Patch Maager) Patch maagemet Custom defiitios for patch maagemet of ay applicatio(s) Ati-spyware maagemet Security threats Blocked applicatios LANDesk updates Coectio cotrol Ati-Virus eforcemet 5

6 LANDESK WHITE PAPER : Extedig Your Maagemet Reach to Remote Users Is LANDesk Maagemet Gateway Secure? Coectios through the LANDesk Maagemet Gateway make use of digital certificates ad a ovel, dual-ssl sessio architecture. Sessios are iitiated by the maaged device, which first commuicates with the LANDesk Maagemet Gateway itself. The secod SSL sessio ecloses the etire route, ed-to-ed, allowig data to be trasferred betwee the maaged device ad cosole computers. This secod SSL sessio elimiates the eed for the LANDesk Maagemet Gateway to do ay decryptig or re-ecryptig of data. This icreases sessio security ad reduces the resource load o the LANDesk Maagemet Gateway itself. Data is decrypted oly whe it arrives at the destiatio. Are Firewall Chages Required? If your firewall is set up to allow secure Iteret trasactios usig port 443 ad SSL, usig the LANDesk Maagemet Gateway will ot make ay chages i your firewall, or will it chage how your firewall behaves. The LANDesk Maagemet Gateway uses stadard protocols to work through firewalls, proxies, ad NAT routers, without requirig ay ifrastructure chages ad without opeig ay ports. Coclusio The LANDesk Maagemet Gateway delivers aytime ad aywhere systems maagemet. As log as remote computers have a coectio to the Iteret, they ca ow be maaged ad secured as easily if they existed iside the corporate firewall, resultig i comprehesive maagemet of all systems, faster problem resolutio, less dowtime, icreased ed-user satisfactio, improved productivity, ad sigificatly lower support costs. 6

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