IT Management Options. Security Redefined. Flexible Offerings. Peace of Mind

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1 IT Maagemet Optios Security Redefied Flexible Offerigs Peace of Mid

2 Secure Data Ceters SymQuest has two compliat SSAE-16 Secure Data Ceters (SDC) located i South Burligto, VT ad Westbrook, ME. Our ifrastructure is egieered for scalability ad built to expad ahead of demad. Access to your isolated area of the SDC is based o the most secure techology available today. Complete redudacy ad replicatio betwee the two Data Ceters guards agaist dowtime ad data loss. Each Data Ceter employs: state-of-the-art security ad access cotrol moitored temperate cotrol redudat ad diverget electrical ad telecommuicatios services, ad power geerators Welcome to IT s ew address. Workig i the cloud has become commo place. The cocept of hostig your programs ad data elsewhere is ow maistream, almost mudae. Cloud-based services are o loger reserved for Fortue 500 Compaies. Small busiesses are ow able to take advatage of the icreased security ad free up capital expeses with cloud hostig, as well. Today, SymQuest is takig the cloud cocept to a whole ew level. You ca move more tha just your programs ad data to the cloud, you ca move your etire IT departmet to the cloud. Ad ot just ay cloud. Your cloud is private, secure ad completely isolated from our other cliets. Our flexible SafetyNet solutios ca provide a substitute for your IT departmet or simply provide your compay with disaster recovery services with a full rage of optios i betwee. Our Secure Data Ceters are the key to your future. Welcome to stressfree IT. Welcome to SafetyNet. Why Trust Your Network to SymQuest? We are the idustry leader with a atioal reputatio for service excellece ad iovatio. We have 40+ egieers, 24/7 availability ad are authorized by Microsoft, Cisco, VMware ad Citrix. (Not to metio we re raked i the top 30 service providers for all of North America by MSPmetors.)

3 Hosted Ultimate What did your last server upgrade cost you? Whe are you due for aother big hit to your wallet? If ever is the aswer you re logig for, welcome to Hosted Ultimate. Pluggig ito our Secure Data Ceter meas you do t have to ow, upgrade, or replace servers, software ad/or desktops. Choosig the Hosted Ultimate pla meas you are freeig up capital expeses. It also meas: Capital costs are miimized whe you are t purchasig $50,000- $100,000 i ew computer equipmet every four to five years. Techical support is available, all day, every day, eve ights, weekeds ad holidays. Redudacy: data is stored i our two redudat Secure Data Ceters o a redudat server cluster with multiple backups ad failover systems. Your systems are protected with multilayer security. Ulimited growth potetial is at your figertips. Icrease your storage capacity without buyig memory ad hard drives. Software is stadardized. Everyoe will ru the same versio of software ad upgrades are seamless. We have ivested i the techology, hardware, software, upgrades, egieers, research, security, facilities ad everythig else that lies beyod the keyboard, so you do t have to moitor, maitai, upgrade, or replace servers ad software. Thik about it: With the horsepower comig from SymQuest, you o loger have to be i the hardware busiess. Techical Accout Maager (aka TAM) O your staff, but ot o your payroll, your TAM is your etwork plaig strategist ad the go-to perso for all your etwork questios. Havig a cosistet perso, who you kow, ad who uderstads your busiess, is crucial. Stadig behid your TAM: 40+ egieers available to support your orgaizatio. You ow have a expert who will: research ew techology for you assist with budget preparatio review ad deliver your etwork performace reports recommed ehacemets ad strategies coordiate upgrade requiremets with vedors

4 Space. The fial frotier. We get that you might be a bit lost without your server room ad usure what to do with your extra capital. Some ideas for effective use of that space: Gym facilities Coffee bar Miiature golf Presidet s Office Hosted Eterprise Desktops are the key differece betwee Ultimate ad Eterprise. The Hosted Eterprise solutio puts the resposibility for desktops with you. However, you ca still breathe easily kowig that if somethig were to happe to your desktop computers, SymQuest is available, with priority respose times ad at a advataged rate to help your ed-users get back up ad ruig quickly. Like Hosted Ultimate, the Hosted Eterprise solutio icludes SymQuest s servers, firewalls, switches ad routers which frees up capital expeses ad puts the resposibility for the purchase ad upgrades of servers ad other equipmet o us. QQ Ca iclude servers, firewalls, switches ad routers i our SDCs Automated istallatio of OS security patches ad updates 24x7 access to certified egieers i the Network Operatios Ceter Built-i data protectio, redudacy ad disaster recovery

5 O-Premises Solutios There are istaces whe it makes sese to keep your hardware i house, ad because of that we offer both Ultimate ad Eterprise as o-hosted solutios. You ow ad upgrade your servers ad operatig system, we provide all the maiteace ad moitorig. Ultimate With Ultimate all of your day-to-day critical IT maiteace ad core systems maagemet are delegated to our certified egieers icludig your desktops. You are assured of a stable, optimized etwork with data that is backed up ad recoverable. Backups moitored ad tested Ativirus protectio is moitored Hardware replacemets ad o-site repairs Patches ad updates istalled for you Your Equipmet... Our Expertise Delegatig the costat moitorig ad remediatio of your etire etwork to SymQuest meas your i-house IT staff are free for applicatio developmet ad/or work that supports your busiess as opposed to your ifrastructure. So go ahead, start plaig some big projects, because suddely your IT departmet wo t be istallig patches, updatig hardware, searchig for warraties, troubleshootig software issues. We re all over that stuff for you, 24x7. Eterprise With Eterprise, your IT staff is supported by our certified egieers. We maage your servers, routers, firewalls. Access to our experts to help resolve etwork issues Back up automatio ad remediatio Scheduled patchig ad upgradig of server operatig systems Remote moitorig providig real-time alerts

6 Facets of IT: Comprehesive Partial Ultimate Hosted Eterprise Ulimited Phoe & O Site Support Access to 24/7 Support 24/7 Moitorig Hardware Repairs Hardware Warraty Trackig Protectio from Iteret Vulerabilities Virus ad Malware Ifectios Applyig Security Updates System Security Maiteace ad Moitorig Hardware Scalability Issues Evirometal Requiremets Data Backup: Verify ad Recovery Software Licese Trackig Fault Tolerace ad Redudacy Regulatory Compliace Audits SymQuest Maaged IT Staff Mobility Support Cofiguratio of Prit Drivers Daily Support for Ed Users Providig Secure Remote Access Documeted Pla for Busiess Cotiuity Itegratio ad Compatibility of New Hardware ad Software

7 O Premises DIY Ultimate Eterprise Guardia Alerts DRaaS Data Protectio

8 O Garde! Like a stitch i time, Guardia provides warigs before it s too late. Whe the warig is beyod i-house capabilities we cotiue to support you with Priority Respose Times Advataged Rates Guardia SymQuest uses advaced software to moitor our critical systems, ad ow you ca, too. The Guardia program provides you access to our software so your IT Departmet ca moitor your systems i real time ad receive actioable alerts whe systems eed attetio. You did read that correctly, you ca utilize the same techology that Sym- Quest uses to maage our cliets computer etworks! Our team will work with you to create a moitorig strategy tailored to your busiess s eeds. We will set up the moitorig ad alertig system ad the test it with you to validate fuctioality. We keep the platform up to date so you do t eve have to worry about upgrades. Alog with access to our specialized software, the Guardia program provides access to our Network Support Team of certified egieers at advataged rates ad with priority respose times, should you receive a alert that you are ot prepared to hadle i house. Iformatio is accessed through a customizable dashboard that provides your most importat metrics at a glace.

9 3-2-1 Backup Rule copies 2 media 1 off site Disaster Recovery What if. Our biggest fear is that somethig will happe causig us to lose all our electroic files. Ad with that our busiess. Deploy Sym- Quest s Disaster Recovery service, ad you ll have to fid somethig else to worry about. Should you icur a disaster, we ca have you back o track very quickly. We provide the back up, redudacy ad recovery software that keeps you protected ad gets you up ad ruig agai withi 24 hours. Recovery Remedies Image Based Backup Local Recovery for Busiess Cotiuity Cloud Recovery for Busiess Cotiuity (Icluded i our Hosted offerigs, ad available to o-hosted cliets as a stad-aloe product.) To implemet Disaster Recovery at your busiess we will desig a customized busiess cotiuity ad recovery pla with the appropriate level of redudacy, failover ad replicatio strategies. We help our cliets aalyze their goals for Recovery Time Objective (RTO) ad Recovery Poit Objective (RPO) for each of the followig: core etwork ad server cofiguratios busiess critical applicatios, ad their depedecies existig backup strategy ad alteratives short- ad log-term fiacial goals ad budget

10 Be Compliat Not Complacet: SymQuest Data Protectio maitais full compliace with the followig regulatios: Sarbaes-Oxley (SOX)/ SSAE-16 Type II HIPAA Graham-Leach-Bliley (GLBA) Paymet Card Idustry (PCI) Safe Harbor FERPA-Educatioal Records FINRA Data Protectio Aside from your people, what is your compay s most valuable asset? Data. Are you usig the most reliable back up systems available to protect your most valuable asset? Half of the compaies out there are usig outdated back up systems like tapes. Certaily, tape back ups were state-of-the-art techology just five years ago. But like everythig techology, the advaces are comig at light speed, ad at SymQuest we are takig advatage of the best solutios as they come out. Toss your tapes. SymQuest s olie data protectio provides 3 levels of protectio: Physical Security: your data is stored with motio-sesitive surveillace cameras ad highly restricted access oly to authorized persoel. Your data is protected as it is writte by 256-bit AES ecryptio. Operatioal Security: we esure your busiess is i full compliace with all relevat regulatios. Backup Maagemet: we take the resposibility for makig sure your backups are successful ad will proactively maage ad fix backup issues that occur.

11 Security Suite Accordig to the Radicati Group, (radicati.com) more tha 100 billio busiess s are set ad received each day. has its advatages, o doubt, but it s also very dagerous. If you ve ever had to recover from a computer virus, you kow the pai ad agst this coveiet mode of commuicatio ca cause. Supported Platforms Microsoft Outlook Microsoft Office 365 Exchage Cloud-based solutios Not oly does our Security Suite provide ati-spam ad malware protectio, we also itegrate cotet-based policy eforcemet, data loss prevetio techology, ad cotiuity services esurig you have access to your eve i the case of server outages. We protect from the usual threats like phishig ad malware, we capture 99% of the spam that s headed your way, ad we protect from viruses, fraud ad botets. But perhaps eve more importat, we help prevet persoal, fiacial, or proprietary compay data leaks set through your system. By keepig a trace o what s beig set, we ca miimize damage ad keep you fully iformed. SymQuest offers easy-to-use ecryptio ad archivig software as a service (SaaS) to complete your security eeds

12 DUAL HEADQUARTERS: S. BURLINGTON, VT WESTBROOK, ME BRANCH OFFICES: PLATTSBURGH, NY RUTLAND, VT KEENE, NH W. LEBANON, NH LEWISTON, ME SECURE DATA CENTERS: S. BURLINGTON, VT WESTBROOK, ME

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