IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

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1 ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs.

2 ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad customer egagemet are pivotal to helpig electric utilities esure grid reliability, lower eergy costs, meet regulatory demads, ad ehace the customer experiece. With electric utilities lookig to reduce program costs ad icrease customer egagemet, there is a growig eed for software that ca deliver a demad respose program that also has itegrated eergy efficiecy ad customer egagemet capabilities. By maagig their demad maagemet iitiatives o oe platform, utilities ca take a coordiated approach to programs that results i icreased customer participatio, egagemet, ad satisfactio. Makig this possible is ItelliSOURCE, a eterprise-class software platform that gives utilities a sigle operatioal view ito all of their demad respose ad eergy efficiecy programs ad automates every phase of mass-market demad maagemet programs. Demad Respose Maagemet System ItelliSOURCE is a world-class demad respose maagemet system (DRMS) that icludes a full set of capabilities ecessary for successful deploymet of a demad respose program. Features of the ItelliSOURCE DRMS iclude: Evet cotrol providig all commad ad cotrol operatios, icludig groupig ad addressig structures; algorithms ad cotrol operatios; device maagemet ad cofiguratio; ad evet geeratio ad cotrol Direct cotrol ad pricig icludig cyclig, advaced cyclig, temperature setback, critical-peak, ad peak-time rebate Cybersecurity Cyberattacks are makig headlies every day. ItelliSOURCE is built from the groud up with security i mid to protect your data, program, ad brad. The ItelliSOURCE solutio provides multiple, redudat layers of security coverig the applicatio, framework, ifrastructure, ad commuicatios. ItelliSOURCE is regularly scaed by a idepedet third-party security firm ad complies with NERC CIP/ NIST guidelies. Rate cotracts ad cotrol strategies allowig utilities to build customized strategies based o idividual participats prefereces Measuremet & verificatio for moitorig ad measurig evet performace with metrics o device usage ad effectiveess, forecastig futures based o past evet participatio, ad esurig ogoig performace of device ad system operatios Curtailmet reportig providig graphical ad statistical iformatio to eable aalysis ad evaluatio of the performace of your demad respose program Two-way, real-time commuicatio with Wi-Fi ad cellular, while still supportig AMI ad pagig Seamless itegratio with third-party demad respose programs eables utilities to maage all programs i a sigle iterface

3 Some utilities takig advatage of ItelliSOURCE iclude:

4 Eergy Efficiecy ad Customer Egagemet Desiged with the mobile device i mid, ItelliSOURCE equips the o-the-go residetial eergy cosumer with a full set of tools to coveietly reduce household eergy cosumptio. Features of ItelliSOURCE that drive successful eergy efficiecy ad customer egagemet programs iclude: Web ad mobile egagemet portal with a compellig olie dashboard featurig tools ad actioable tips, user-friedly graphs, ad peer compariso charts all accessible from virtually ay web-eabled device, icludig desktops, laptops, smartphoes, or tablets Persoalized thermostat optimizatio allowig customers to moitor the status of their home remotely, program the schedule of their thermostat, ad quickly ad easily adjust temperature ad mode Normative comparisos rakig customers participatig i a utility s eergy efficiecy ad demad respose programs with like users to motivate reductios i eergy cosumptio Customized aalysis, isights & tips egie sedig customers poiters that are relevat, persoal, ad immediately actioable with oe click

5 Customer Care ad Work Maagemet ItelliSOURCE offers features for ed-to-ed customer maagemet, icludig prospect aalysis, segmetatio, marketig implemetatio, recruitmet, qualificatio, ad erollmet. With these features the platform automates all processes for device istallatio, ivetory maagemet, ad customer service. Capabilities iclude: Robust marketig segmetatio with prospect aalysis to esure that the right participats are targeted for program participatio Sophisticated erollmet portal providig exhaustive tools to maage the full customer erollmet process Accout details tools that capture all accout ad premise iformatio, program erollmets, device istallatios, field service requests, marketig sources, icetives, multi-dwellig costraits, ad customer cotact logs Complete case maagemet system for call ceter support that fully automates with the iquiry process to esure a prompt respose to customer requests Cotractor mobile work force maagemet field service toolset that provides immediate access to schedule, maage, ad execute field service operatios with remote works; I additio, field tools provide istat access to field service requests via a hadheld device which is also used to program, test, ad operate Comverge equipmet durig the istallatio process Comprehesive ivetory maagemet with a trackig ad reportig solutio that ca be used to maage all types of ivetory from the supplier to the warehouse to the istaller ad ultimately to the customer premise

6 Demad Respose Optimizatio ItelliSOURCE demad respose optimizatio trasforms demad respose ito a real-time operatioal resource for utilities. Used i cojuctio with Wi-Fi eabled smart thermostats, Wi-Fi ad cellular load cotrol switches, ad other grid-coected devices, ItelliSOURCE demad respose optimizatio offers utilities uparalleled levels of reliability, predictability, ad availability whe forecastig ad executig demad respose cotrol evets. The improved forecastig capabilities eable utilities to leverage demad respose as a everyday compoet of the supply mix, better itegrate reewable sources of eergy, facilitate real-time eergy tradig decisios, ad participate more effectively i capacity ad eergy markets. The core of this platform is a machie learig system that processes real-time streams of data to make precise predictios ad solve for complicated cost- ad locatio-based demad respose maagemet scearios. These ehacemets give utilities graular isight ito the demad respose resources available at ay give time ad eable ItelliSOURCE to execute precise ad flexible cotrol, all while cosistetly learig from ew evirometal factors. The proliferatio of two-way eergy devices with costat telemetry has opeed the door to a more surgical approach for demad respose. ItelliSOURCE demad respose optimizatio is capable of determiig, i real time, the most cost-effective assets, takig various factors ito accout ad dyamically reactig to chages. Capabilities of ItelliSOURCE demad maagemet optimizatio iclude: Forecastig with real-time data stream aalysis of two-way device telemetry, AMI reads, weather, system load, ad market data for istataeous forecastig ad dispatch of megawatts Optimized dispatch resultig from cotiuous machie learig for mass persoalizatio with accurate forecastig of megawatts ad their cost ad customer satisfactio impacts Settlemet ad paymets with improved verificatio ad post-evet settlemet resultig from calculatio of customer paymet based o actual participatio

7 Brig Your Ow Device Leveragig third-party gridcoected devices purchased by cosumers, brig your ow device (BYOD) programs reduce the capital ad operatioal costs see i traditioal demad respose programs. By usig ope API stadards to coect third-party thermostats, ItelliSOURCE eables utilities to gai the same deep level of isight ad cotrol ito third-party devices as with Comverge-supplied thermostats. Features of ItelliSOURCE implemeted i brig your ow device programs iclude: Aggregatio of both utility-sposored ad cosumer-purchased eergy maagemet devices to provide customers choices i their participatio Forecastig of available load from a diversity of devices takig ito accout differet device capabilities, program restrictios, ad equipmet behavior Distillatio of high-quality, predictable megawatts from all participatig retail devices withi a service territory, regardless of each device s uique characteristics Maagemet of the etire lifecycle of third-party devices beyod simple dispatch commads to iclude marketig, erollmet, bradig, ad settlemet Reductio of free riders through pay for performace models based o AMI data, device telemetry, ad two-way utility systems itegratio

8 COMVERGE SOLUTIONS OVERVIEW Demad Respose Eergy Efficiecy Customer Egagemet ItelliSOURCE Services DRMS EE & Egagemet Evet Cotrol Direct Cotrol & Pricig Rate Cotracts & Cotrol Strategies Measuremet & Verificatio Curtailmet Reportig Exteral System Itegratio Web & Mobile Egagemet Portal Persoalized Thermostat Optimizatio Customized Aalysis, Isights & Tips Program Cross-Sell Normative Comparisos ItelliMARKET Program Desig ItelliMARKET Marketig ItelliMARKET Participat Recruitmet Call Ceter Isights Customer Care & Work Maagemet Marketig Segmetatio Erollmet Portal Dispatch & Routig Call Ceter Support Cotractor Mobile WFM Ivetory Maagemet DR Optimizatio Brig Your Ow Device DR Forecastig Optimized Dispatch Persoalized Cotrol Settlemet ad Paymets System Load Forecastig ItelliSUPPORT DR/EE Program Maagemet ItelliSUPPORT Field Services, Istallatio & Maiteace ItelliSUPPORT Cotact Ceter Foudatio Scalability High Availability IterOp Security Data Stream Aalysis Machie Learig Device Commuicatios Wi-Fi Pagig Cellular Ope API s Smart Thermostats Load Cotrol Switches ItelliSUPPORT Network Operatios Ceter ItelliSUPPORT Professioal Services ItelliMEASURE Aalytics, Measuremet & Verificatio ItelliTEMP DirectLik ItelliPEAK Third-Party ItelliPEAK DirectLik Third-Party Corporate Offices Georgia 5390 Triagle Parkway Norcross, GA Colorado th Street Dever, CO New Jersey 25A Vreelad Road Florham Park, NJ Comverge is a idustry-leadig provider of itegrated demad respose, eergy efficiecy, ad customer egagemet solutios that eable electric utilities to esure grid reliability, lower eergy costs, meet regulatory demads, ad ehace the customer experiece Comverge, Ic.

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