e-trader user guide Introduction

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1 User guide

2 e-trader user guide Itroductio At UK Geeral our aim is to provide you with the best possible propositio for you ad your customers. We believe i offerig brokers a choice of how they trade with us ad with a mix of fully itegrated isurace products, our ew e- trader platform allows you to do just that. e-trader is a iovative self-service broker tradig platform that provides brokers with ew fuctioality, givig you full cotrol over your cliets ad their isurace policies. All e-trader products are auto-rated ad fully itegrated, allowig brokers to quickly ad efficietly quote, purchase ad amed policies. If you would like further iformatio about e-trader or would like to set up a agecy, cotact your Regioal Sales Maager or e-trader products Loggig o to e-trader Chagig your password Search cliets Cliet summary Creatig a ew cliet Obtaiig a ew busiess quote Acceptig a ew busiess quote Processig Mid-Term Adjustmets Cacellig a policy Maagig reewals Super User & admi fuctioality Olie statemets Multi-risk products Frequetly asked questios Cotact us 02

3 t e. w. etrader.ukgeeral.com Achievemets e-trader offers MGA of the Year Award Fialist Isurace Times Awards 2012 Traiig & Developmet Award Fialist CII North West Ceteary Awards 2012 Excellece i Goverace, Risk & Compliace Fialist Fiacial World Iovatio Awards 2012 Top 10 provider of e-tradig optios for Brokers Isurace Times Broker Service Survey 2012 Compliace Iovator of the Year Fialist 8th Aual Compliace Awards 2012 Proud members of the Maagig Geeral Agets Associatio A rage of auto-rated, full-cycle commercial products from UK Geeral Quick, reliable ad efficiet quotatios Automated documet productio with istat documet delivery Oe click referrals directly to highly skilled UK Geeral uderwriters Multi-risk policies Full reewal maagemet capability Ehaced search fuctioality Istat access to view ad dowload accout statemets Cliet-cetric iformatio allowig brokers to view iformatio by cliet Super User fuctioality allowig amed users to add ad amed user lists for their office without referral to UK Geeral Legal Protectio, Key Perso ad Equipmet Breakdow cover as stadard o our Retail, Office ad Leisure policies Olie Legal Advice Service for all brokers ad their policyholders* Cotact Us feature that allows queries to be addressed immediately *Excludig Tradesma ad Property Owers 03

4 e-trader user guide e-trader products Tradesma (excl. N.I.) Tradesma Isurace for selfemployed persos ad small busiesses with up to 10 employees (icludig limited compaies) udertakig a variety of maual, clerical ad professioal trades. Office Our Office Isurace Policy has bee desiged to provide a comprehesive package to cover the mai isurace requiremets of a workig office. Property Owers Our Property Owers isurace provides two products tailored to meet the eeds of all your ladlord icludig residetial teats, shops, offices ad other commercial ad mixed use premises. Leisure Leisure Isurace has bee desiged for guest houses, public houses, wie bars, licesed premises, restaurats ad cafes. 04 Retail Our Retail Isurace Policy has bee desiged to cover the mai isurace requiremets of the retail sector. Sigatures Cover For more product ifo visit: Office, Leisure ad Retail policies iclude our Sigatures cover: Commercial Legal Protectio, icludig Cotract Disputes cover Key Perso, icludig Sickess cover Equipmet Breakdow, icludig computer cover Olie Legal Advice Service All policyholders (add excl. Tradesma & Residetial Property Owers)) receive access to our Olie Legal Advice Database offerig high quality advice for a wide rage of legal issues. Iformatio o how to access our legal advice service is foud withi the policy documetatio, which is issued upo iceptio of cover.

5 t e. w. etrader.ukgeeral.com Loggig o to e-trader Loggig oto e-trader could ot be easier. Oce your agecy applicatio has bee approved you will receive a activatio cotaiig your userame ad a system-geerated password, allowig you to logo ad start tradig straightaway. Not yet registered? To register for e-trader you must become a UK Geeral tradig parter. To do this select the register tab at the top of the scree, which will take you to a olie Agecy registratio form that you will eed to complete ad sed to UK Geeral by clickig the register butto. Your Regioal Sales Maager will be i touch withi two workig days to complete the agecy applicatio process, which will iclude cofirmig your Super User requiremets (see Super User & admi fuctioality page 23). Oce your agecy is set up, you will be set your activatio . Already a UK Geeral Tradig Parter? If you already have a agecy with UK Geeral you may have already bee registered to trade o e-trader. If you have ot received your activatio cotact your Regioal Sales Maager or a member of our Agecy team who ca activate your e-trader accout. For more ifo visit: 05

6 e-trader user guide Chagig your password You will be set your userame ad a system-geerated password by whe you register, however for security purposes we recommed you chage your password whe you first log oto e-trader. You ca chage your password from ay scree withi e- trader usig the chage password fuctio at the top of each page. Your ew password must be 8 characters log ad cotai at least oe capital letter ad oe umeric character

7 t e. w. etrader.ukgeeral.com Search cliets The search cliets tab will allow you to search for cliets that you have previously added. You ca search for a cliet based o: Cliet Name Busiess Name Policy Number Quote Number Cliet Postcode Claim Referece Number Your search results will be displayed as a list ad you ca select the cliet you wish to view. Oce you have successfully selected your cliet you will see the cliet summary page where you ca access your cliet's policy iformatio. Wildcard Search Fuctio: To use the wildcard search fuctio, simply add a % symbol either side of the text you re searchig, e.g. %Smith%. This will display all cliets that have Smith i their ame

8 e-trader user guide Cliet summary Oce you ve successfully searched for a existig cliet the cliet summary is displayed ad provides details of: Policies Saved quotes Reewals i progress Mid-Term Adjustmets i progress 08 From the Cliet Summary page you ca go o to: Edit cliet details Process ew quotatios Amed or buy saved quotatios Process reewals ad Mid-Term Adjustmets Request cacellatios Clickig the history butto ext to ay policy will display all the actios take withi the policy lifetime. You ca access the cliet summary page wheever it is displayed i the top right of your scree. 07

9 t e. w. etrader.ukgeeral.com Creatig a ew cliet To set up a policy or obtai a quote you must first create a ew cliet i e-trader. Simply select the add cliet tab ad eter the cliet details. Note: Red asterisks deote madatory fields which must be completed to proceed to the ext stage. The cliet details will be used as the basis for ay quotes so please take care to esure these details are accurate. Oce you ve completed the cliet details, click ext ad your cliet iformatio will be saved, ready for tradig with UK Geeral. You will automatically be take to the Our Products page to select a product to quote

10 e-trader user guide Obtaiig a ew-busiess quote You ca oly process a ew busiess quotatio from the cliet summary page (see page 8) or immediately after creatig a ew cliet (see page 9). To process a ew busiess quote click ew quote withi the cliet summary page, which will allow you to select from our list of e-trader products. Alteratively, oce you have created a ew cliet you will be directed straight to the Our Products page where you ca select the product you wish to quote. Oce you have selected a product you will be take to the risk capture questios. 10

11 t e. w. etrader.ukgeeral.com Obtaiig a ew-busiess quote (cot.) Oce you have completed the risk capture ad submitted the quote you will immediately receive oe of the followig decisios: 1. Obtaied This meas you have bee successful i obtaiig a quote from UK Geeral. I this istace the quote summary page will be displayed ad the quotatio documets will appear to view ad dowload. The sed butto will sed the documets to you electroically so you ca forward them oto the cliet. 11

12 e-trader user guide Obtaiig a ew-busiess quote (cot.) 2. Referred If your quote is retured as referred, you ll be give a reaso for the referral, but our uderwriters will eed to take a closer look at the risk details. If you wish to refer your quote to our uderwriters simply click refer to uderwriter. You will the be give the opportuity to add ay supportig iformatio before submittig your referral request. Oce the quote has bee reviewed by our uderwriters it will show as obtaied or declied i the cliet summary page. If further iformatio is eeded, our uderwriters will cotact you by phoe or

13 t e. w. etrader.ukgeeral.com Obtaiig a ew-busiess quote (cot.) 3. Declied Where your quote has bee declied the reaso(s) will be stated ad you will have the followig optios: Refer to Uderwriter: You may wish to provide our uderwriters with further iformatio regardig the reaso for declie that could result i the risk beig accepted. You ca do this by clickig the refer to uderwriter butto. Retur to Cliet Summary: If you do't wish to take further actio with the declied quote, selectig this butto will take you back to the cliet summary page

14 e-trader user guide Quote summary The quote summary page allows you to: Amed quote: takes you to the first page of risk capture. Save quote: You will be able to retrieve quotes withi the cliet summary page. Your quote is valid for 30 days. quote documetatio to your cliet. Add otes: Notes are visible to your brokerage ad UK Geeral oly. Refer to uderwriter: Eve if your quote has ot bee referred or declied, but you wish to tell us ay additioal iformatio you ca refer your quote to our uderwritig team. If you are happy with your quotatio, select the buy optio at the bottom of the quote summary page

15 t e. w. etrader.ukgeeral.com Acceptig a ew busiess quote To accept a ew busiess quote, simply select buy o the quote summary page. You will the be give the optio to pay via istalmets or your broker accout. Where a quote has Employers Liability cover icluded, the ELTO details page will be displayed. If a o-ern exempt cliet has it to had, they ca provide you with their Employer Referece Number, which you should eter i the relevat field. This will the be displayed o the Employers Liability Certificate. To complete the purchase, you will be take to the paymet details page where your cliet ca select to pay by istalmets or by broker accout. Note: the appropriate credit charge will be displayed uder istalmet pla. 15

16 e-trader user guide Acceptig a ew busiess quotes (cot.) If your cliet wishes to pay by istallmets they will eed to provide you with bak details. Clickig Add Bak Accout o the paymet by istalmets scree will allow you to add multiple accouts. Oce the bak accout details have bee saved you ca complete the purchase. Where a cliet is payig by broker accout you will be set your mothly statemet i the post. A copy will also be available to view ad dowload i the accouts tab. Your paymet terms will have bee agreed durig the agecy process. The policy summary page, like the quote summary page, allows you to view a breakdow of the premium ad the policy documetatio which ca be ed to you directly by selectig sed . You ca the forward this o to the cliet. 16

17 t e. w. etrader.ukgeeral.com Processig Mid-Term Adjustmets e-trader makes it easier tha ever to make Mid-Term Adjustmets, allowig you to beefit from efficiecies through full cycle policy maagemet. To amed a policy mid-term, select amed for the relevat policy o the cliet summary page. You must provide the effective date for the Mid-Term Adjustmet. You ca choose to type i the date maually or use the date picker tool. Oce you have selected ext, you will be take through each risk capture scree, eablig you to update the risk iformatio as required. 17

18 e-trader user guide Processig Mid-Term Adjustmets (cot.) The Mid-term Adjustmet summary page will display the breakdow i premium owed or due as a result of the adjustmet, icludig ay admiistratio fees. Note: I the evet that a Mid-Term Adjustmet eeds referrig to a uderwriter, simply follow the process of referral as you would o a ew busiess quote (see page 10) To proceed with a Mid-Term Adjustmet, click buy. The amout to be credited or debited will be automatically applied to the cliet s accout if payig by broker accout. If you choose to pay by Direct Debit, the amout will automatically be debited from your accout each moth. Note: If the mai policy is set up o istalmets, your cliet has the optio to pay for ay additioal MTA premium by istalmets or broker accout. If your cliet opts to pay the additioal premium by broker accout as a sigle paymet, their mothly istalmet pla will be uchaged. 18

19 t e. w. etrader.ukgeeral.com Processig Mid-Term Adjustmets (cot.) Oce the paymet iformatio has bee updated you ca access the policy documetatio to view ad dowload. Selectig sed will sed the documets to you directly via the address used to log ito e-trader, eablig you to forward them o to your cliet. 19

20 e-trader user guide Cacellig a policy You ca cacel a policy quickly ad efficietly usig e-trader. Simply select cacel ext to the relevat policy o the cliet summary (see page 8). You will be asked to provide a effective date ad reaso for the cacellatio ad to cofirm that you wish to proceed with the cacellatio. 20

21 t e. w. etrader.ukgeeral.com Cacellig a policy (cot.) By clickig ext, your request will be set to our uderwritig team to actio. Oce a uderwriter has cacelled the policy, it will appear as expired o the cliet summary page. I additio, you will be set a cacellatio letter ad cacellatio certificate by . 21

22 e-trader user guide Maagig reewals Reewal ivites are automatically geerated ad made available o e-trader prior to the reewal date. Reewals will be automatically accepted, so you do t eed to take ay actio, although we do recommed that you review reewals ad maually accept them to esure that details are up-to-date ad that cliets are happy with cover ad paymet details. If a reewal is automatically accepted, the paymet optio selected by your cliet i the previous year will carry forward. Selectig the reewals tab will allow you to view ad admiister all reewals for your office. You ca of course view these by cliet withi the cliet summary page they will appear uder reewals i progress. 22

23 t e. w. etrader.ukgeeral.com Super user & admi fuctioality e-trader offers brokers a rage of fuctios desiged to make tradig with UK Geeral quicker ad more efficiet. Super User Fuctioality: The e-trader Super User fuctioality allows you to take cotrol of your office users. It allows you to add ad amed users istatly. As part of the agecy registratio process we will cofirm who your omiated Super Users are, ad provide them with access to the user admi tab. This will ot be displayed for o-super Users. The user admi fuctioality allows you to view which users are registered o e-trader withi your office, ad to add or amed these users. Oce you have cofirmed you have Super User permissios, simply click o the user admi tab to get started. You ca amed user details, ad chage profiles to Super User ad back agai as required. If you eed to restrict access for ay user, you ca make their user ID iactive. Whe a iactive user ID attempts to log ito e-trader they will be told that their accout has bee locked. 23

24 e-trader user guide Olie statemets e-trader allows you to view your curret ad historical statemets at ay time usig the accouts sectio. You will still receive a mothly statemet i the post. 24

25 t e. w. etrader.ukgeeral.com Multi-risk products Multi Risk Products Our e-trader products allow you to cover multiple risks o oe policy. Simply select the umber of trades or premises from the drop dow meu as show. Where multiple premises have bee selected, additioal premises tabs will appear for each at the top of the quote page just complete the details for each. Note: if the umber of risks exceeds that available o e- trader, you ca refer the quote to our uderwritig team usig the refer to uderwriter fuctio. Let us kow the additioal details ad we will process your quote accordigly. 25

26 e-trader user guide Frequetly asked questios Q. I do t kow who my cliet s previous isurer was what do I eter i the Previous Isurer field? A. Simply type Ukow i this field. Q. I ve forgotte my password/my password is ot accepted what do I do? A. Please use the forgotte password fuctio o the e-trader log i page to reset your password. Q. Will I be asked to sig a ew agreemet with the lauch of e-trader? A. If you already have a tradig agreemet with UK Geeral you will ot be required to sig ay further agreemets. If you do ot have a curret tradig agreemet with UK Geeral you ca visit etrader.ukgeeral.com or our mai website ad register. Q. Will my curret Busiess Developmet Maager at UK Geeral chage if I start tradig via e- trader? A. No, your curret relatioship maager will ot chage. Q. Does e-trader deal direct with policyholders? A. e-trader is dedicated to providig commercial isurace products through brokers ad does ot deal directly with policyholders. Q. Who do I cotact if I have a questio about e-trader? A. We hope you fid this guide helpful, but if you still have ay uaswered questios please cotact your Busiess Developmet Maager or Regioal Office. 26

27 t e. w. etrader.ukgeeral.com Cotact us e-trader Uderwritig Team: Cotact the e-trader Uderwritig team o: Eglad Office Scotlad Office Norther Irelad Office Residetial Let Property equiries: T: T: T: Regioal Sales Maagers: Chris Woollam Peter Fulthorpe Midlads, Wales & Sth West Jaice Rodgers Scotlad Mark Wright North West T: T: T: T: e-trader Registratio: For existig tradig parters who wish to request a e-trader userame/password T: New Agecy Equiries: Kimberley Hellowell T:

28 A refreshig approach to schemes UK Geeral has the techical expertise ad iovatio to offer specialist scheme solutios to brokers of all shapes ad sizes. Our schemes offer a rage of opportuities from off the shelf Smart Schemes desiged specifically for idepedet brokers, through to fully bespoke scheme solutios. Fid out more at ukgeeral.com/refreshig UK Geeral Isurace Ltd is authorised ad regulated by the Fiacial Coduct Authority. Registered i Eglad ad Wales Compay No Registered Office: Cast House, Old Mill Busiess Park, Gibraltar Islad Road, Leeds, West Yorkshire, LS10 1RJ.

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