Windstorm Insurance Conference 2011 GUIDE

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1 Connect. Learn. Engage. WIND 2011 One of the Property Insurance Industry s Most All-Inclusive Conferences 12th Annual Windstorm Insurance Conference January 24-27, 2011 Hilton Americas Houston, Texas The Educational Association For Windstorm Claims Industry Professionals 2011 GUIDE REGISTRATION & PROGRAM

2 Don t Miss WIND 2011 About the WIND Conference The annual Windstorm Insurance Conference provides a forum for review and discussion of windstorm and related property insurance issues. Join hundreds of windstorm-claims industry professionals to address current trends and recent developments in the windstorminsurance industry. Nearly 1,400 windstorm insurance professionals attended the 2010 Windstorm Insurance Conference. Representatives from all segments of the windstorm-insurance claims industry convene for the three-day event to address the impact of past hurricane seasons and important windstorm-insurance issues. The conference, cosponsored by the American Bar Association/ Tort Trial and Insurance Practice Section (TIPS), will offer continuing-education credits for numerous states, bar associations, and professional designations. WHO ATTENDS? WIND Conference attendees are comprised of those whose employment and professional ODAY responsibilities are directed toward windstorm and property-insurance issues, including, but not limited to the following professions: Licensed insurance claims adjusters Claims investigators Claims supervisors Licensed insurance agents Insurance carrier personnel Underwriters Sales producers or agents Risk managers Governmental agency employees Engineers Accountants and CPAs Attorneys Legal assistants General Contractors Restoration and Construction consultants Vendors Mediators Umpires Other professionals whose responsibilities and duties are directed toward windstorm-claims and property-insurance issues Network with hundreds of windstorm claims industry professionals at the 12th Annual WIND Conference.

3 Connect. Learn. Engage. ONE of THE insurance industry s most all-inclusive conferences Expanded CE program: adjuster and professional credits for multiple states and disciplines Nearly two year s worth of CEs in just three days, filed for you at no additional charge! Nationally known keynote speakers NFIP, WIND Umpire Certification, Professional Appraiser, and claims software training classes Networking with industry leaders and hundreds of windstorm-claims industry professionals Three full days of food and beverage offerings during group events Three evening cocktail receptions, including Casino Night with tons of prize give-aways Exhibitor and Sponsor opportunities Golf tournament at one of Houston s premier golf courses, Wildcat Golf Club The only conference devoted solely to windstorminsurance claim issues WIND meets only once annually; miss a year, miss a lot! INSURANCE COMPANIES AT WIND 2009 and WIND st Century Holding Company AAA Auto Club South Insurance Company AAA Auto Club Insurance Company of Florida American Integrity American Strategic Insurance Amica Insurance Company Amica Mutual Insurance Company AmRisc, LP Argus Fire & Casualty Ins. Co. Armed Forces Insurance Assurant Specialty Property Bankers Insurance Capitol Preferred Insurance Company Chartis Church Mutual Insurance Company Citizens Property Insurance Coral Insurance Company Cypress Insurance Group Everest National Insurance Co. Federated National Insurance FIGA (Florida Insurance Guaranty Assoc.) First Home Insurance Co. Florida Family Insurance Company Florida Farm Bureau Insurance Florida Peninsula Insurance Co. Florida Insurance Guaranty Association, Inc. Frontline Homeowners Insurance General Reinsurance Corp. General Star GuideOne Insurance Gulfstream Property and Casualty Hanover Insurance Company HomeWise Insurance Group ICAT Boulder Claimss Liberty American/Insurance Group Magnolia Insurance Company Munich Reinsurance Nationwide Insurance Olympus Insurance Company RenRe North America Safeway Property Ins Co. Scottsdale Insurance Company Southern Fidelity Insurance Company Southern Oak Insurance State Auto Insurance State Farm Texas Farm Bureau Insurance Tower Hill Insurance Group, Inc Travelers Insurance Travelers of Florida Universal Insurance Co. of North America USAA Zurich North America

4 Conference Schedule MONDAY, JANUARY 24, :30am WIND Golf Tournament 12-4pm Software Training Classes 3-7pm Early Registration 3-7pm WIND Vendor Expo 5:30-7pm Welcome Reception TUESDAY, JANUARY 25, :30am Registration/Breakfast 9-10:15am General Session 10:15-10:30am Morning Break 10:30am-12:15pm Workshops 10:00-2pm WIND Expo Hall Open 12:15-1:15pm Expo Lunch 1:15-3pm Workshops 3:00-3:15pm Afternoon Break 3:15-5pm Workshops 4-7pm WIND Expo Hall Open 5:30-7pm Expo Happy Hour WEDNESDAY, JANUARY 26, :30am Continental Breakfast 8:45-10:15am Workshops 10am-2pm WIND Expo Hall Open 10:15-10:30am Morning Break 10:30am-12:15pm Workshops 12:15-1:15pm Networking Lunch 1:15-3:00pm Workshops 3-3:15pm Afternoon Break 3:15-5pm Workshops 5:30-6:30pm Happy Hour 6:30-10:30pm Denim and Diamonds Casino Party THURSDAY, JANUARY 27 8am Continental Breakfast 8:30-11:30am General Session 8:30am-5pm NFIP Adjuster Certification The WIND 2011 Expo will offer three days of prime networking hours to meet and mingle with hundreds of windstorm claims industry professionals.

5 Continuing Education The annual Windstorm Insurance Conference offers a variety of continuing-education credits for multiple states and professions. For WIND 2011, we are expected to apply for the following states, professional associations, and state bar associations. Please note these CEs are not yet approved. Updates on CE offerings will be posted online at Adjuster and Agents California (Adjuster), Delaware (Adjuster), Florida (Adjuster, Public Adjuster, and Agent), Georgia (Adjuster), Mississippi (Adjuster), New Hampshire (Adjuster), North Carolina (Adjuster), Oklahoma (Adjuster), Texas (Adjuster and Agent) Attorneys/State Bar Associations Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina, South Carolina, Texas Professional Organizations Certified Mediator, States of Florida and Texas Chartered Property Casualty Underwriter (CPCU) Florida CPA, Indoor Air Quality Association (IAQA) National Association of Legal Assistants, Registered Professional Adjuster (RPA) State of Florida General Contractors State of Florida Engineers Certifications National Flood Insurance Program WIND Professional Appraisal Designation WIND Umpire Certification WIND Advanced Umpire Certification For more information For all CE-related inquires, please contact the WIND 2011 CE Provider: Association of Property and Casualty Claims Professionals (PCCP) P.O. Box Tampa, FL Phone: Fax: The annual WIND Conference offers more CEs than most leading industry conferences, all filed for you at no additional charge!

6 Registration Information Registration fees Registration fees include all general sessions, workshops, continuing education credits, conference materials, and all food and beverage group functions, including breakfasts, breaks, lunches, and three evening receptions. First-come, first-serve priority will be given to registrants and workshop selection. Register early, as space is limited and the conference may sell out months in advance. WIND Member Early Registration: $395 For current paid 2010 members. This rate is good until December 1, Not a current WIND Member? Join and/or renew on or before December 1, 2010 to receive the discounted rate. (Visit to join and/or renew online) Cancellation Policy Full refunds (less a $50 processing charge and any applicable credit card fees) will be made for cancellations received by January 7, No refunds will be made after this date. A request for cancellations must be submitted in writing via fax or windnetwork.com. Refunds will not be given for no-shows. Registrants who are unable to attend may send a substitute or receive conference workshop materials in place of a refund. WIND Member Regular Registration: $495 This rate is good until January 7, Regular Registration: $495 This rate is good until January 7, Late Registration: $595 This rate is good until January 14, onsite Registration: $595 Space available basis only. Call in advance to confirm. Workshop Faculty: $250 For WIND 2011 workshop presenters only. Spouse/Companion: $250 Limited to group food and beverage functions only for guests attending with paid registrants. Full registration is required to attend workshops and/or earn CE credits. Attendance is not allowed at any WIND general sessions or workshops, nor will spouse/companion registrants receive conference materials. All spouse/companion registrants will have a separate identifying name badge to designate their admission only for group food-and-beverage functions. Register early, as space is limited and the 2011 conference may sell out weeks in advance. Register online at

7 Conference Information Workshops/Online Materials All general sessions and workshops, including certification classes, are open to registrants. Please note that some certification classes require multiple sessions and are limited in the number of participants. Conference workshop materials will be available to attendees 7 days prior to the conference. A website link will be ed to all registrants for downloading conference workshop materials. WIND will not be providing onsite materials in each workshop. It is the responsiblity of each attendee to print out materials from the online link. Special NEeds If you require special accommodations for activities related to your hotel stay, please contact the hotel staff. If you require accommodations to participate fully in activities of the conference, please make your request to our meeting planner, MMG, at or MMG at com. We will strive to make any reasonable accommodation possible. Dress Code/Name Badges The dress code is business casual for all conference events. Your name badge identifies you as a Windstorm Insurance Conference attendee and must be worn for admission to all conference functions. Join hundreds of windstorm claims industry representatives as they convene for three days of professional development, continuing education, and networking opportunities.

8 General Sessions OPENING GENERAL SESSION: TUESDAY, JANUARY 25, 2011 Jim Morris, The Oldest Rookie Jim The Rookie Morris inspirational and transformational message about following your dreams and having a game plan for success connects with audiences, young and old, male and female. His life story is the inspiration behind the Walt Disney blockbuster film, The Rookie, starring Dennis Quaid. It is also the model for the Oscar-nominated movie, The Blindside. Closing GENERAL SESSION: ThursdaY, JANUARY 27, 2011 Warren Faidley, The Original Storm Chaser Warren Faidley is the original professional storm chaser. Although he was not the first person to pursue storms, he is the first person to do so as a journalist, cinematographer, and photographer - as a full-time occupation. He has received international acclaim and awards for his photography, videography, and cinematography, in addition to his contributions to severe-weather awareness, safety, and education. ABA/TIPS PANEL: Evaluating Coverage for Property Insurance Claims Arising From Multiple Causes of Loss The panel will discuss the myriad of issues that arise in the adjustment of property-insurance claims involving multiple causes of loss. The discussion will focus on identifying and resolving causation problems, in particular those involving concurrent or sequential causes of loss. Relevant case law from the Gulf region will be discussed, with specific focus on the factual underpinnings of these decisions. The presentation will also include both a theoretical and practical discussion of ensuing or resulting loss clauses. Panelists: Richard D. Gable, Gibbons, P.C.; Ray De Meo, Asst. VP, Property Claims, IronShore; Heidi Hudson Raschke, Esq., Robins, Kaplan, Miller & Ciresi, Douglas Widin, Esq., Reed Smith Jim Morris, The Oldest Rookie Warren Faidley, The Original Storm Chaser

9 Hotel Information ROoMS ARE LIMITED, BOOK EARly! The 2011 Windstorm Insurance Conference will be held at the Hilton Americas in Houston, Texas. Discounted conference rooms sell out weeks in advance, so reserve your rooms today. ROOM RESERVATIONS Contact Hilton Americas reservations at or book online at In order to confirm your room reservation, the hotel will require you to provide a first night s room deposit. Checks and major credit cards are acceptable to establish pre-payment. All credit cards used will be charged immediately. Hotel Address Hilton Americas-Houston 1600 Lamar Street Houston, TX The Hilton Americas, located in the heart of downtown Houston, Texas is the conference hotel for the 2011 Windstorm Insurance Conference. The hotel is only steps away from Houston s sports and entertainment venues, and is convenient to nearby clubs and night spots. CONFERENCE ROOM RATES Start at $199 per night Reservation Deadline Rate good until December 27, 2010 or until sold out RESERVATION CODE Reference 2011 Windstorm Insurance Conference For more information on Downtown Houston attractions, dining, and shopping, please visit these sites: and

10 WIND Golf Tournament Wildcat Golf Club is the site of the 2011 WIND Golf Tournament. 12th Annual WIND Golf Tournament The 2011 WIND Conference Golf Tournament is scheduled for a shotgun start at 11:30 am on Monday, January 24, 2011 at Wildcat Golf Club, which is a 10-minute drive from the Hilton Americas in downtown Houston. Registration Early registration is $110 per person if forms and full payment are received by January 4, After January 4, 2011, registration will be $140 per person. The fee includes 18 holes of golf, a WIND golf shirt, range balls, lunch before the tournament, a light dinner after the tournament, contests, prizes, and transportation to and from the course. You must indicate that you will be utilizing the bus transportation in advance in order to reserve your seat. Register early, as the tournament typically sells out by December. Sponsorship Opportunities Sponorships help WIND underwrite the cost of hosting the tournament. For a complete listing of available sponorships, please see the golf registration form located in this brochure or the Golf Tournament page on the WIND 2011 website at For More Information For more details on the tournament and 2011 golf sponsorship opportunities, please contact WIND 2011 Golf Tournament Chair David Hisey at or or Co-Chair Jason Hisey at or The golf tournament is located at Wildcat Golf Club, Almeda Road, Houston, Texas The club phone number is

11 Evening Receptions Welcome Reception Monday, January 24, :30-7pm This kick-off event, featuring cocktails and light appetizers, is always a popular gathering that is held during early registration hours. Attendees will mingle among bars serving cocktails and passed hors d oeuvres while networking in the WIND Expo Hall. Expo Reception Tuesday, January 25, :30-7pm Attendees will mingle among bars serving cocktails and passed hors d oeuvres while networking in the WIND Expo Hall. Denim & Diamonds PARTY/Casino Night Wednesday, January 27, :30-10:30pm A Denim and Diamonds Casino Night theme will set the tone of this cocktail and hors d oeuvres happy hour and theme party. Guests will be given gambling chips to try their luck at a variety of casino games: Black Jack, Texas Hold Em poker, Roulette, Craps, Big Wheel, and Chuck-a-Luck. Lots of great prizes and a grand-prize weekend getaway to the Smokey Mountains will be awarded. WIND s evening receptions offer prime networking opportunities to meet and greet old and new acquaintances and colleagues.

12 Exhibitor/Sponsor Events Connect. Learn. Engage. Join hundreds of windstorm claims professionals at the 12th Annual Windstorm Insurance Conference on January 24-27, 2011 at the Hilton Americas in Houston, Texas as they come together for three days of professional development, continuing education, and networking. Showcase your company s products and services during several events at the annual WIND conference that attract professionals from all aspects of the windstorm claims industry. Insurance company claims managers, adjusters, underwriters, agents, engineers, accountants, consultants, attorneys, and numerous industry-related professionals are some of the attendees who have enjoyed previous conferences. The three-day event offers a lineup of keynote speakers, more than 40 educational workshops, numerous continuing and professional continuing education offerings, and three evening cocktail receptions for networking. Nearly 1,400 industry professionals attended the 2010 WIND Conference, and we expect a similar turnout at WIND Exhibitors and sponsor contributions help WIND, as a 501(c)(3) non-profit organization, underwrite the cost of planning, running, and defraying conference expenses BECOME AN EXHIBITOR/SPONsOR For more information, download the WIND 2011 Exhibitor and Sponsor Prospectus at Questions? Please contact WIND s meeting planner, MMG, at , or via at EXPO HALL HOURS Monday January 24, 2011 Expo Hall Hours: 3-7 pm The exhibition hours take place during early registration and the evening s Welcome Reception. Bars will be set up and food will be served to offer attendees and vendors an opportunity to network during the Welcome Reception. Tuesday, January 25, 2011 Expo Hall Hours: 10 am-2 pm and 4-7 pm The exhibition hours take place during the Morning Break, Lunch, and the evening s Expo Reception. Bars will be set up and food will be served during the evening reception to offer attendees and vendors an opportunity to network. Wednesday, January 26, 2011 Expo Hall Hours: 10 am-2 pm The exhibition hours take place during the Morning Break and Lunch.

13 Workshop Schedule Monday, January 24, pm Introduction of Estimating and Evaluating Property Damage by Simsol (M2) 12:00-2pm IntegriClaim Beginning by MSB (M1) Xactimate 27 - Sketch Roofing I: Getting Started (M3) 2-4pm IntegriClaim Advanced by MSB (M1a) Xactimate 27 - Sketch Roofing II: Beyond the Gable (M3a) Tuesday, January 25, :30 am-12:15pm Professional Appraiser Designation (T1) When Is the Claim Really Over-Statutes of Limitation and Supplemental Claims (T2) Code Upgrades and Their Effect on Business-Interruption Claims (T3) Law-and-Ordinance Coverage: Policy Provisions, Application, Recent Developments and Issues (T4) Handling Large Commercial Losses: Challenges, Expectations and Considerations (T5) Windstorm Insurance Coverage 101 (T6) What Works, What Doesn t: What Mediators Want You to Know: A View from the Fence (T7) Appraisal, Mediation, or Litigation (T8) Catastrophic Modeling and Reinsurance (T9) 1:15-3pm When Is the Claim Really Over Statutes of Limitation and Supplemental Claims (T10) Adjusting Siding, Roofing, and Flooring Claims (T11) What Works, What Doesn t: What Mediators Want You to Know-A View from the Fence (T12) Code Upgrades and Their Effect on Business-Interruption Claims (T13) Gulf Coast Case-Law Update: Texas, Louisiana, Mississippi, Alabama (T14) Texas Discovery for Both Laymen and Lawyers (T15) The Lone Star State vs. The Sunshine State: Dueling Bad-Faith Perspectives (T16) 1:15-5pm WIND Umpire Certification: Double Session (T17) WIND Umpire Recertification: Double Session (T18) 3:15-5pm Green Buildings Claims Evaluation and Why It Is Coined as the Next Industrial Revolution (T19) Building Code Updates and Code: Required Upgrades (T20) Caught in the Middle: Claims Against Agents, Brokers, and Adjusters (T21) Gulf Coast Case-Law Update: Texas, Louisiana, Mississippi, Alabama (T22) Storm-Damage Evaluation of Stucco and Truss Damages (T23) Texas Discovery for Both Laymen and Lawyers (T24) Using Experts in Windstorm Cases (T25)

14 Workshop Schedule WEDNESDAY, January 26, :45-10:15am Professional Appraiser Designation (W1) Appraisal, Mediation, or Litigation (W2) Adjusting Siding, Roofing, and Flooring Claims (W3) Green Buildings Claims Evaluation and Why It Is Coined as the Next Industrial Revolution (W4) Effective Trial Techniques in Windstorm Cases (W5) Windows and Doors Sorting Out the Problems (W6) Life, Health, and Safety Issues in CAT Claim Adjusting (W7) The Wild West of Appraisals: Examining Ethical Issues in Appraisals (W8) An In-Depth Look at Garment Restoration (W9) 10:30-12:15pm Building Code Updates and Code: Required Upgrades (W10) Examining Examinations Under Oath (W11) An In-Depth Look at Garment Restoration (W12) Florida Property-Insurance Law Update: Wind and Related Cases (W13) How to Settle the Claim Before Litigation or Appraisal (W14) The Wild West of Appraisals: Examining Ethical Issues in Appraisals (W15) The Lone Star State vs. The Sunshine State: Dueling Bad-Faith Perspectives (W16) Effective Trial Techniques in Windstorm Cases (W17) Life, Health, and Safety Issues in CAT Claim Adjusting (W18) 1:15-3pm Examining Examinations Under Oath (W19) The Nitty Gritty of Property Policy Conditions (W20) Timing Water Damage: Building Materials Interpretations (W21) Florida Property-Insurance-Law Update: Wind and Related Cases (W22) Insurance Fraud from All Perspectives (W23) Where Is the Appraisal Provision Heading? Developments in Case Law, Policy Language, and the Implications Thereof (W24) Scientific Proof of Wind vs. Water in Slabbed Situations (W25) 1:15-5pm WIND Umpire Certification: Double Session (W26) WIND Umpire Recertification: Double Session (W27) 3:30-5pm Insurance Fraud from All Perspectives (W28) Windows and Doors: Sorting Out the Problems (W29) Where Is the Appraisal Provision Heading? Developments in Case Law, Policy Language (W30) Scientific Proof of Wind vs. Water in Slabbed Situations (W31) Timing Water Damage: Building Materials Interpretations (W32) Top Ten Mistakes of CAT Adjusters (W33) The Nitty Gritty of Property Policy Conditions (W34) Thursday, January 27, :30am-5pm National Flood Insurance Program (NFIP) Adjuster Certification (NFIP) 9-10am Keynote Speaker: Warren Faidley Storm Chaser (GS1) 10-11:30am ABA TIPS Panel On Concurrent Causation (GS2)

15 2011 Golf Registration RESERVE YOUR SPONSORSHIP ONLINE at WIND Golf Tournament 11:30 am January 24, 2011 Wildcat Golf Club Almeda Road Houston, Texas 1. REGISTRATION INFORMATION Early registration is $110 per person if forms and payment are post-marked by January 4, After January 4, 2011, registration will be $140 per person. The fee includes 18 holes of golf, a WIND golf shirt, range balls, lunch before the tournament, a light dinner after the tournament, contests, prizes, and transportation to and from the course. You must indicate that you will be utilizing bus transportation in advance in order to reserve your seat. 2. PLAYER REGISTRATION SHIRT SIZE BUS (Y/N) COST Name $110 Name $110 Name $110 Name $ TOURNAMENT SPONSORSHIPS Gold Sponsor Includes 4 player registrations and signage at lunch and dinner $600 Silver Sponsor Includes 2 player registrations and signage at lunch and dinner $350 Lunch Sponsor 1 available, This sponsorship will be noted on WIND 2011 Conference Materials $1,200 Dinner Sponsor 1 available, This sponsorship will be noted on WIND 2011 Conference Materials $1,200 Bar Sponsor 1 available, This sponsorship will be noted on WIND 2011 Conference Materials $1,200 Beverage Cart 2 available $500 Exclusive Hole Sponsor 12 available, includes a hole sign $150 Bus Sponsor 2 Available, This sponsorship will be noted on WIND 2011 Conference Materials $1,000 Flag Sponsor 2 available, This sponsorship includes 9 golf pin flags with company logo $450 Putting Green Contest 1 available, Includes a hole sign $300 Men s Longest Drive 1 available, Prize must be valued at $75 or more, includes a hole sign $200 Women s Longest Drive 1 available, Prize must be valued at $75 or more, includes a hole sign $200 Closest To The Pin 4 available, Prize must be valued at $75 or more, includes a hole sign $300 TOTAL 4. DOOR PRIZES Door prizes are encouraged and greatly appreciated. I will bring a door prize: q Yes q No 5. PAYMENT/MAILING INFORMATION Checks should be made payable to Windstorm Insurance Network, Inc. Tax ID # Sorry, we only accept checks for payment. Mail checks to: HISI, Inc., P.O. Box 1883, Englewood, FL FOR MORE INFORMATION Please contact WIND 2011 Tournament Coordinators Chair Dave Hisey Co-Chair Jason Hisey Golf registrations are not refundable and space is limited to the first 120 paid registrants. For club rentals, please contact Wildcat Golf Club at For more course information, please visit the course website at

16 2011 Registration Form REGISTER ONLINE at Windstorm Insurance Conference January 24-27, 2011 Hilton Americas Houston, Texas 1. REGISTRANT INFORMATION (one form per registrant) First Name Last Name Badge Name Company/Organization Title Address City/State/Zip Phone Fax address required; registration confirmations are sent via . Registered Guest/Spouse Name _ 2. PROFESSIONAL DESIGNATION (please check) q Accountant q Government q Agent q Independent Adjuster q Appraiser/Umpire q Insurance Company q Attorney q Public Adjuster q Consultant q Staff Adjuster q Contractor/Restoration q Underwriter q Engineer q Service Provider q Other Occupation 3. EVENT SELECTIONS (please check events you will be attending) q Welcome Reception, Jan. 24 q Breakfast, Jan. 25 q Lunch, Jan. 25 q Expo Reception, Jan. 25 q Breakfast, Jan. 26 q Lunch, Jan. 26 q Casino Night, Jan. 26 q Breakfast, Jan WORKSHOP INFORMATION Please refer to the workshop schedule and indicate the session code of the workshops you wish to attend (one for each time slot). Registration for workshop classes are on a first-come basis to registrants. Conference registration is not a guarantee of workshop choices. 5. WORKSHOP SELECTIONS (Note that certification classes require more than one time slot, and some classes require advance sign-up. Register early as many classes have size limitations. First-come/ first-serve priority for workshops. (List your workshop code selections below.) DATE/TIME CODE Jan pm 12-2pm 2-4pm Jan. 25, :30am-12:15pm 1:15-3pm 1:15-5pm 3:15-5pm DATE/TIME Jan. 26, :30-10:15am 10:30-12:15pm 1:15-3pm 1:15--5pm 3:15-5pm January 27, :30-5pm 9-10am 10-11:30am CODE 6. REGISTRATION FEES Registration fees include general sessions and workshops, continuing education credits, conference workshop materials, and all group food-and-beverage functions, including breakfasts, breaks, lunches, and evening receptions. q WIND Member/Early-$395 (Early member rate for all current paid 2010 members until Dec. 1, Must join/renew by Dec. 1 to receive member discount.) q WIND Member/Regular-$495 (Rate is good through January 7, 2011.) q Regular-$495 (Rate is good through January 7, 2011.) q Late-$595 (This rate is good through January 14, 2011.) q Onsite-$595 (Space available only. Call in advance to confirm.) q Workshop Faculty-$250 (For 2011 workshop presenters only) q Spouse/Companion-$250 (group food/beverage functions only). Full registration is required to attend workshops, earn CE credits, and receive conference materials) 7. Payment AND MAILING Information q Total Payment q Check (payable to Windstorm Insurance Network, Inc., Tax ID # ) q Mastercard q Visa q AMEX Number Exp. Date _ Auth. Code _ Billing Address Name Signature Mail form with payment to: 2011 WIND Conference, c/o Meeting Management Group, North 56th Street, Tampa, FL 33617; Fax (credit card payments only) to FOR MORE INFORMATION Contact WIND s meeting planner at or via at Please visit for WIND 2011 updates.

17 2011Workshop Offerings Adjusting Siding, Roofing, and Flooring Claims This workshop will focus on the basics of siding, roofing, and flooring (including carpet, vinyl, laminate, and wood flooring) materials. The instructor will discuss claim challenges affecting adjusters and contractors with regard to these materials, including discontinued stock, matching issues, finding LKQ, delamination, installation issues, durability, repair options, and pricing. Faculty: Gail Bartlett, ITEL Inc. Appraisal, Mediation or Litigation? This workshop will focus on how claims progress to Appraisal, Mediation, Litigation, or a combination thereof. Each alternative avenue will be discussed and the benefits and pitfalls of each. Faculty: Martin Lipneck, Esq., Dispute Resolution Consultants, Inc., Paige Jones, Esq., Phelps Dunbar, L.L.P; Ty Tyler, Esq., Tyler & Hamilton, P.A.; Denise Long, ICAT Boulder Claims Building Code Updates and Code Required Upgrades This workshop will provide a brief overview of current Building Codes in force throughout the Gulf and southern Atlantic states, and also provide an overview of how the Building Code and NFIP establish and building departments regulate required upgrades. Examples and case studies will be presented for discussion. Faculty: William C. Bracken, P.E., Bracken Engineering; John Carroll, P.E., Twenty First Century Engineering Catastrophic Modeling and Reinsurance Insurance companies utilize catastrophic modeling and reinsurance to predict maximum loss, identify appropriate base rates, and increase property writings in catastrophic-prone territories. Overviewing these tools will expand the knowledge of and benefit adjusters, underwriters, agents, and attorneys. Faculty: Michelle Shaver, Zurich Small Business; Derek Gullage, Farmers Insurance Caught in the Middle: Prosecuting and Defending Claims Against Insurance Agents, Brokers, and Adjusters When an insurer denies a claim, policyholders may consider suing agents, brokers, and adjusters. Policyholders may have emotional reasons for suit, and these professionals present the face of the insurer. Policyholders may also sue agents, brokers, and adjusters to provide state-court jurisdiction or an additional source of money from an errors-and-omissions policy. This workshop explores the basis for liability and peculiar issues that the policyholder, the insurer, and the agent, broker, or adjuster need to know about these lawsuits. Faculty: Heather Kubiak, Esq., Kubiak & Carter, PLLC; David Ward, Jr., Esq., Ward Law Firm; Jay K. Williams, President, Bankers Underwriters, Inc. Code Upgrades and Their Effect on Business Interruption Claims This interactive panel will examine how complying with code upgrades and LEED guidelines effects the period of restoration and the resulting business-interruption loss, including examining situations in which courts have found policy coverage for code upgrades, as well as situations in which courts found the policy did not cover code upgrades. Faculty: Shannon Rusnak, Matson, Driscoll, & Damico, LLP; Jon Rice, Esq., Fulbright & Jaworski L.L.P.; Lisa Enloe, Held Enloe & Associates, LLC; Ernest Martin, Jr., Esq., Haynes and Boone, LLP Examining Examinations Under Oath Examinations Under Oath can be an effective tool to obtain information from an insured in certain types of claims. This workshop will address how to obtain relevant information from an insured in order to properly evaluate a claim. Also discussed will be public adjuster involvement in the EUO process, new policy language relating to the requirement of a public adjuster to appear for an EUO, the enforceability of such provision, potential problems, and the effect on the claims process. Faculty: Lincoln Levarge, Esq., Boehm, Brown, Fischer & Harwood, Kelly & Scheihing P.A.; Robert Reynolds, Esq., Greenspoon Marder, P.A.; Kenneth Lucas, Esq., Martin, Disiere Jefferson & Wisdom, LLP; Ryan K. Haun, Esq., Barton Law Firm Effective Techniques in Preparing Windstorm Claims for Trial This workshop will discuss how to present your windstorm case at trial, from the plaintiff and defense perspectives. The workshop will discuss voir dire, opening and closing statements, who to present as witnesses, issues regarding witnesses, as well as the use of demonstrative exhibits. Faculty: Melissa Sims, Esq., Berk, Merchant & Sims, PLC; Evelyn Merchant, Esq., Berk, Merchant and Sims, PLC; Kristi Demers-Crowell, Esq., Christopher N. Ligori & Associates An In-Depth Look at Garment Restoration Studies show that the average costs per claim are increasing and that garments are the largest cumulative item in an insurance claim. Unfortunately, garment restoration is generally an afterthought and often a problem area for many adjusters. This workshop will provide a detailed overview of the basics of garment restoration and how adjusters can provide superior service to policyholders while keeping lowering claim costs. Faculty: John Palms, FRSTeam

18 2011 Workshop Offerings Florida Property Insurance Law Update: Wind and Related Cases This workshop is an opportunity to discuss recent cases affecting every windstorm claim. The workshop presenters, who are leading authorities on the law in Florida, will discuss the most significant cases, with their comments and observations. Faculty: Andrew Rock, The Rock Law Group, P.A.; Lee D. Gunn, IV, Gunn Law Group Green Building Claims Evaluation and Why It Is Coined as the Next Industrial Revolution The Green movement and high energy prices have created a dramatic and rapid re-engineering of virtually all consumer products, building infrastructure, and building mechanical systems. As the sophistication of such Green technologies increases, so does the difficulty in their evaluation after property losses. The financial damages associated with windstorm, flood, or fire losses can far exceed past experiences with conventional buildings and equipment. We will provide a general overview of LEED buildings and Green technology, identify the claims- loss ramifications of such technology, and offer mitigation opportunities to prevent and minimize future claims. Faculty: Curt Freedman, P.E., Engineering & Fire Investigations, Inc.; Chris Cheatham, Esq., Cheatham Consulting LLC Gulf Coast Case Law Update: Texas, Louisiana, Mississippi, and Alabama This workshop will discuss and review recent property-insurance case law from Texas, Louisiana, Mississippi, and Alabama. It will include interpretations of how courts in the various states are ruling on insurance-related issues. Developments in the western Gulf states will become more and more important as the impacts of storms such as Ike, Gustav, and even Rita and Katrina become important on the legal landscape. This panel, composed of a policyholder and a carrier s attorney, will update you on the latest legal developments and also provide a lively debate on whether the trends are pro-insured or pro-carrier. Faculty: William Chip Merlin, Jr., Esq., Merlin Law Group; Barclay Nicholson, Esq., Fulbright & Jaworski, LLP Handling Large Commercial Losses: Challenges, Expectations and Considerations A review and discussion of unique components, challenges, and practical considerations in organizing, managing, and adjusting major commercial losses. Discussion will include plan of action and supervision, coverage and priorities of the carrier, adjuster, and insured, communications, teams of experts and other outside influences on large losses. Faculty: Dwight Powell, ICAT Boulder Claims; Thomas Krautner, Jansen International; Wayne Taylor, Esq, Mozley, Finnegan & Loggins, LLP How to Settle the Claim before Litigation or Appraisal Effective settlement of claims is quickly becoming a lost art form. Settling the claim prior to litigation or appraisal is the best solution for everyone involved, because it saves time, money, and heartache. This workshop will examine the reasoning, avenues, and tools that can be utilized in claims resolution. We will explore ideas and tools to assist the company representative, independent adjuster, and the public adjuster in reaching resolutions where everyone can be satisfied. Faculty: James Toukatly, Renaissance Adjusting Inc.; Sonya Clark, ICAT Boulder Claims; Jose Palacios, Peninsula Insurance Bureau Insurance Fraud from All Perspectives This class will involve an in-depth review of what is and is not insurance fraud, and the large gray area in between, from both the insurance company s and the policyholder s perspective. A detailed analysis of a policyholder s claim submission, issues when a public adjuster is involved, supplemental claims, and the insurer s claims-handling practices and procedures in adjusting insurance claims, will be discussed, including when either s actions, representations, or omissions can legally be considered insurance fraud. A lively open group discussion will be encouraged, with claims-handling examples being presented for comment. Faculty: David J. Pettinato, Esq., Merlin Law Group; Jerry Albrecht, Esq., Butler Pappas Weihmuller Katz Craig, LLP Law and Ordinance Coverage: Policy Provisions, Application, and Recent Developments and Issues This workshop will examine law-and-ordinance policy provisions, the application of those provisions in windstorm claims, as well as a discussion of important case law on law-and-ordinance issues from hurricane-prone states. Faculty: Paul W. Burke, Esq., Drew Eckl & Farnham, LLP; Donna DeVaney, Esq. Merlin Law Group Life, Health, and Safety Issues in CAT Claim Adjusting A class will look at the issues for field adjusters and others exposed to dangerous and hazardous conditions following a catastrophic loss. This workshop is dedicated to the memory of Katie Froeschle, a field adjuster for Farm Bureau, murdered in the line of duty. Topics to be discussed include private security guards, their cost and needs, as well as coverage issues for this protection; training provided by insurance companies and others to their field personnel exposed to harm in the course of their duties; information on Workman s Compensation benefits for death and injury; and what we can learn about safety from real estate professionals. Faculty: Charles R. Dick Tutwiler, Tutwiler & Associates Public Insurance Adjusters; Doug Branham, Colonial Claims Corporation; Jeffery A. Froeschle, Esq. Powell Carney Maller Ramsay & Grove, P.A.

19 2011 Workshop Offerings National Flood Insurance Program (NFIP) Adjuster Certification (NOTE: This is an all-day workshop offered on Thursday, January 27. Please note that the class time is 8:30 am - 5 pm. The regular conference concludes in the morning. CE credits will be issued and certified by NFIP.) This multi-session program will update the current status of claim handling of the National Flood Insurance Program policies and provide an opportunity for participants to renew or obtain certification for adjustment of flood claims. Faculty: Gerry Waytowich and Mark Buntyn, National Insurance Flood Program Professional Appraisers Designation (PAD) In order for the appraisal process to operate in a fair and productive manner, it is necessary for the appraisers to adhere to procedures, protocol, ethical and legal standards. WIND has instituted the Professional Appraisers Designation program to educate appraisers and potential appraisers on appraisal basics and the proper manner to navigate the appraisal process. Those who successfully complete the class will have their names listed on the WIND Professional Appraisers Designation list for a two-year period. Faculty: John Voelpel, Voelpel Claim Service; Jon Doan, Claims Consultants Group; William Berk, Esq., Berk Merchant & Sims, PLC ; David Hisey, HISI Scientific Proof of Wind vs. Water in Slabbed Situations This workshop is designed to take the guess work out of computing percentages of wind and flood forces acting on a structure. The expert participants will explain a patented method that provides a consistent, repeatable process based upon engineering science and mathematics. The attorney participants will update you on recent court decisions in the ongoing wind vs. wave debate. Faculty: Matt B. Phelps, P.E., Island Enginneering; Robert Wright, P.E., Robert L. Wright & Associates; Jean Niven, Esq., Merlin Law Group; Guy E. Burnette, Jr., Esq,. Guy E. Burnette, Jr., P.A. Software Training: Xactimate 27: Sketch Roofing I: Getting Started Get ready for hail season! Learn or refresh on creating roofs using Xactimate Sketch! Learn shortcuts, tips, and methods for creating roofs in Sketch. This is an is an introductory class to Xactimate Sketch. No prior knowledge of sketch is needed. It is recommended that all attendees bring an external mouse. REQUIREMENTS: Participants must provide their own laptop, have computer laptop experience, and have Xactimate 27 properly loaded and operational prior to the workshop. A free demo is available for new users. Go to < TrainWatermark.com> and click on the Xactimate Demo link at the bottom of the webpage. Scroll down to Xactimate 27 demo and register for a free Xactimate Demo. Advanced registration is mandatory for admission and space is limited to the first 50 registrants. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Sean Burgess, Xactimate Certified Trainer (XCT), Watermark Training Software Training: Xactimate 27: Sketch Roofing II: Beyond the Gable Continue building your Sketch Roofing skills by attending Sketch Roofing II: Beyond the Gable! Topics include complex/special issues; multi-unit/multi-level roofs, graphical Faculty: Sean Burgess, Xactimate Certified Trainer (XCT), Watermark Training Software Training: IntegriClaim Beginning This workshop will provide hands-on training and will cover higher-level techniques on MSB software. Faculty: Shorty Fussel, MSB Software Training: IntegriClaim Advanced REQUIREMENTS: Participants must be proficient in the use the particular software to attend the advanced workshops and must provide their own laptop, have computer laptop experience, and have MSB properly loaded and operational. Advanced registration is mandatory for admission and space is limited in each session to the first 40 registrants. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Shorty Fussel, MSB Software Training: Estimating/Evaluation Property Damage by Simsol Hands-on training and higher-level techniques on Simsol software will be covered in this workshop. REQUIREMENTS: Participants must be proficient in the use the particular software to attend the advanced workshops and must provide their own laptop, have computer laptop experience, and have Simsol properly loaded and operational. Advanced registration is mandatory for admission and space is limited in each session to the first 40 registrants. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Danny A. Sutliff, Simsol Software

20 2011 Workshop Offerings Storm Damage Evaluation of Stucco and Trusses This presentation focuses on two components: 1) design, erection, bracing, alteration, and post storm damage related issues to pre-engineered wood trusses and 2) Improper installation and post storm related damage to stucco systems. Faculty: Byron Anderson, P.E., and Tom Miller, P.E., Structural Engineering & Inspections, Inc. Texas Discovery for Both Laymen and Lawyers The course will describe the scope of discovery in Texas for a first-party lawsuit, from both the plaintiff s and defendant s perspective. It will focus not only on recent cases, but actual, practical, and understandable discovery issues that arise in Texas courts. Faculty: Stephen Pate, Esq., Fulbright & Jaworski, LLP; Renee Sigman, Esq., Moysten Law Firm The Lone Star State vs. the Sunshine State: Dueling Bad-Faith Perspectives A panel of Texas and Florida bad-faith attorneys will compare, contrast, and discuss the latest bad-faith cases and developments in their respective states from both policyholder and insurer perspectives. Faculty: Riley Burnett, Esq., Clark, Burnette, Love & Lee, G.P.; David Disiere, Esq., Martin Disiere Jefferson & Wisdom, LLP; Susan B. Harwood, Esq., Boehm, Brown, Harwood, Kelly & Scheihing, P.A.; John Lakin, Esq., Lakin & Smith, P.A. The Nitty Gritty of Property Policy Conditions This course will be presented in panel format and the audience will be encouraged to participate with questions and offers of real-life, on-topic scenarios. The panel will consider several contentious and commonly litigated policy conditions found on both personal and commercial lines policies. The panel will also discuss the effect of non-compliance with these conditions and whether various jurisdictions, including Texas, require that the carrier be prejudiced by an insured s failure to comply with these conditions. Finally, the panel will lead a discussion about what conduct might or might not constitute prejudice using hypotheticals and real outcomes from recently litigated cases. Faculty: Rhonda J. Thompson, Thompson Coe Cousins & Irons; Tim Molony, AIC, Nomad Adjusting; Scott Hunzicker, Voss Law Firm The Wild Wild West of Appraisals: Examining Ethical Issues in Appraisals Appraisal it is a lawless land where the umpire is the only law. This class will closely examine the law governing ethical issues in appraisals, as well as some rules of conduct that appraisers should follow to help preserve the integrity of the appraisal process and avoid challenges to the appraisal award. Faculty: Justin Whedbee, Frontier Adjusting; Rebecca O. Leisure, ROL Insurance Consulting, Helen Alford, Esq., Alford, Clausen & McDonald, LLC Timing Water Damage: Building Material Interpretations This presentation is based on actual scientific evidence of several different building materials. Findings have concluded that water damage of certain building materials can be interpreted in relation to time, in order to ultimately determine the length and severity of the damage. This valuable information can be useful when trying to determine how long the damage has occurred for several building materials including gypsum board, ceiling tiles, wall assemblies, and particle board. Faculty: Ralph Moon, PhD, HSA Engineers & Scientists; Neil B. Hall, PhD, Neil B. Hall & Associates, LLC Top Ten Mistakes of CAT Adjusters This workshop will outline common and not-so-common mistakes made by CAT adjusters. It will detail the Top 10 mistakes made that involve communications, policy knowledge, experience, estimating ability, and most importantly, the money costs incurred by a CAT adjuster versus what the adjuster has the ability to earn. Finally, the workshop will also provide the tools to make the experience as a CAT adjuster a positive one for the adjuster, the company for which the adjuster is working, and the policyholder. Faculty: Lori Popki-Flenniken & Terry Flenniken,TFCC, Inc.; Bryan Scanlon, ICC Group, LLC Using Experts in Windstorm Claims This workshop will focus on the use of experts in claim investigation and litigation. It will assist you in identifying the need for an expert; the type of expert that should be used, and identifying those issues that can or should be addressed by an expert in a wind or related claim investigation. The presentation will also review existing law regarding discovery and disclosure of an expert s findings and communications, and the admissibility of expert testimony at trial. Faculty: Michael Ruskin, Disaster Pro Consulting; Robert Groelle, Esq., Groelle & Salmon, P.A.; David Murray, Esq., Danahy & Murray, P.A.; Randy Howard, P.E., SDII Global Corp. What Works, What Doesn t: What Mediators Want You to Know: A View from the Fence A multi-discipline panel will discuss mediation from the mediator s perspective. The panel will address a range of topics including the effective use of consultants, dynamics that effect negotiations and settlement, and recommended strategies for both insurer and insured. Faculty: Kim Sands, Esq., Upchurch Watson White & Max; Art Newman, Belfor USA; Stephanie Luongo, Esq., Powers McNalis Torres & Teebagy; Jon King, Esq., Williams, Birnberg & Andersen LLP

21 2011 Workshop Offerings When Is the Claim Really Over: Statues of Limitation and Supplemental Claims The panel will discuss whether the duty to investigate and pay supplemental claims is limited in time. Are there contractual deadlines in policy conditions for prompt notice, proof of loss, dispute resolution, or replacement cost claims? Are the duties prescribed by Texas Insurance Code Chapter 541, 542 or common law bad faith subject to statutory or contractual time-bar? What are the Florida Statutes on these issues? How have these issues been shaped by case law? Faculty: Mike Wilson, Esq., Davis & Wilkerson, P.C.; William J. Chriss, Esq., Gravely & Pearson, L.L.P.; Curtis Hutchens, Esq., Citizens Property Insurance Corp. Where Is the Appraisal Provision Heading? Developments in Case Law, Policy Language, and the Implications Thereof Although the appraisal clause was created with the goal to allow a less costly alternative to litigation, as well as resolving a claim in its entirety, this is frequently not the case. For the insurer, an appraisal may result in exposure to litigation costs, attorneys fees, and a basis for supporting a subsequent bad-faith claim. For the insured, an appraisal award may be significantly less than expected or lower than the incurred costs for repairs. This workshop includes an overview of the recent case law, changes in policy language, and the reality of the appraisal process. Faculty: Evan R. Wolfe, Esq., Evan R. Wolfe, PA; Gina Lynn Clausen, Esq., Groelle & Salmon, P.A.; Chris Martin, Esq., Martin Disiere Jefferson & Wisdom, L.L.P.; William Lundquist, Esq., Clark, Burnette, Love & Lee, G.P. Windows and Doors: Sorting Out the Problems A review of wind loadings on windows and doors and the assessment of the potential effects of these loads will be presented. Mechanics of common door and window assemblies and components will be explained, as well as what to look for when examining these components. Means of assessing direct-wind-load damage will be explored. Faculty: Daniel Heyer, P.E. and Michael Smith, P.E. Engineering & Fire Investigations, Inc.; Dr. Anurag Jain, Weidlinger Associates, Inc., Windstorm Insurance Coverage 101 This workshop will provide a review of the standard policy forms covering wind damage, typical coverage issues that arise during the adjustment of claims, as well as tips for avoiding legal pitfalls. Faculty: Stephen Marino, Esq., Ver Ploeg & Lumpkin, P.A.; Michael Germain, Esq., Germain Law Group WIND Umpire Certification (NOTE: This is a double-session workshop) This workshop will provide the necessary certification to anyone who wishes to be included in the Windstorm Insurance Network Umpire Directory. The first segment will focus on ethics and professionalism as an umpire in the appraisal process. Case law will be the subject of the second segment. The third portion deals with the how-to of acting as an umpire and will include an open discussion of techniques. The final segment will address forms and awards. Please note: To be included in the 2011 WIND Umpire Directory, a separate application process and $450 fee is required. Directory applications will become available in Spring REQUIREMENTS: Space is limited to 75 registrants per session and advanced registration is mandatory for admission. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials that must be presented for entrance to workshop. Faculty: John Voelpel, Voelpel Claim Services; Jim Reichle, Jim Reichle & Associates; Janet Brown, Esq., Boehm, Brown, Fischer, Harwood, Kelly & Scheihing, P.A.; Javier Delgado, Esq., Merlin Law Group; Honorable Joseph J. Tad Halbach, Jr., Civil Court Judge, Houston, Texas WIND Umpire Recertification (NOTE: This is a double-session workshop) This workshop is designed to provide an interactive learning experience. Real-life scenarios will be utilized to promote discussion of the duties and responsibilities of the umpire. Common issues and problems that often arise during an appraisal will be addressed, as well as effective methods and techniques to facilitate an appraisal from beginning to conclusion. The workshop will also include a discussion of ethical considerations and changes in case law impacting the appraisal process. REQUIREMENTS: Space is limited to 75 registrants per session and advanced registration is mandatory for admission. Upon check-in at the conference, attendees will be provided with a certificate in the conference materials, which must be presented for entrance to workshop. Faculty: Pete Kapas, Onsite Claims Service Inc.; Bob Norton, General Adjusting Services, Inc.; Jon Doan, Claims Consultants Group; Janet Brown, Esq., Boehm, Brown, Fischer, Harwood, Kelly & Scheihing, P.A.; Javier Delgado, Esq., Merlin Law Group; Honorable Joseph J. Tad Halbach, Jr., Civil Court Judge, Houston, Texas Please note: the Windstorm Insurance Network reserves the right to change or modify speakers and/or topics due to unforseen circumstances. Audio and video taping of any conference event, general session, and/or workshop is strictly prohibited.

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